Why Are Pictures Not Showing in Email?

Why are pictures not showing in email? All I get is the broken image icon.

This is, unfortunately, an extremely common question.

In fact, it happens to me from time to time as well. Someone forwards me an email with humorous pictures (or better yet, pictures of Corgis), and some or all of them don’t display. It’s both frustrating and puzzling when it happens.

Email has evolved over the years, and as a result, things aren’t always as compatible as we’d like them to be.

I’ll review where the incompatibilities are most common, some of the ways pictures can get lost, and one or two workarounds that might help you view those all-important Corgi pictures that someone just sent you.

Read moreWhy Are Pictures Not Showing in Email?

Why Does Legitimate Email from PayPal Instruct Me to Click a Link?

As you’ve stated and I’ve preached to my own family, you should never click a link in an email that purports to be from PayPal – never. If there’s something that needs to be checked out, go to the PayPal site yourself by typing paypal.com in your browser’s address bar or clicking on your bookmark – never click on an emailed link to PayPal – got that? And yet my monthly email statement from PayPal includes a link to log in! Why is PayPal practicing business in this manner? We both know that they know that they’re not ignorant of the risky behavior fostered.

You are 100% correct. I agree with you — I wish PayPal didn’t do this.

I can guess why PayPal might choose to behave this way, but I can’t justify it.

Let me throw out a few ideas.

Read moreWhy Does Legitimate Email from PayPal Instruct Me to Click a Link?

Why Are There Vertical Bars on the Left of Some Emails I Send?


We use Outlook for our email. My daughter uses Gmail where she lives.

She says every time she receives an e-mail reply from me there is a vertical line down the left side of it, and if she “removes format” (or something like that), the line goes away, but then she then gets all those “carrot” signs and has to go in and remove those!

Yet, when she sends an e-mail to me, it looks fine. I don’t think I ever remember seeing that vertical line or carrots from her e-mails.

I have received e-mail from others that look like that though.

What’s the story on this! How and why does this happen to some and not others?

In a word: reply. You said it yourself. Smile

What you’re seeing is very common among email programs. It’s an indicator that you’re replying to a message.

It’s useful. Even better, it’s configurable.

Read moreWhy Are There Vertical Bars on the Left of Some Emails I Send?

Why Must I Re-enter my Email to Unsubscribe?

Why do some websites have you re-enter your email when you click on “unsubscribe”? Don’t they already know who I am?

At best, it’s because they’re lazy.

At worst, it’s because they want to make it more difficult to unsubscribe.

I suppose there’s an even worse case: it’s spam and you never subscribed to begin with.

There’s simply no excuse these days for any of those possibilities.

Read moreWhy Must I Re-enter my Email to Unsubscribe?

Will Email to an Invalid Email Address Be Read by Someone?

I just sent an email to the wrong email address. I am positive that the email I sent it to was wrong as I read it once it left and it asked if I wanted to add it to my contacts after I sent it! The @XXXX.com part of the address was my work. I am 100% certain that there is no one at work with that address. Please tell me where it could possibly have gone and is someone going to be able to read it??? I am really worried as it was quite personal.

You won’t like my answer.

There’s just no way to know.

At least, not unless someone did get it and then tells you they did.

Read moreWill Email to an Invalid Email Address Be Read by Someone?

Email I Was Composing has Disappeared. Can I Get it Back?

I was responding to an email, but my response disappeared. Do you know a way I can retrieve it?

The longer, original question was a disaster waiting to happen. Before I get to that, though, I want to address a very common scenario: you’re typing a nice lengthy response in email, and all of a sudden it’s gone.

There are many reasons this can happen — some benign, some disastrous.

With so many possibilities, though, there are a few things to try to see if you can get it back before you panic.

Read moreEmail I Was Composing has Disappeared. Can I Get it Back?

Can I Stop or ‘Un-send’ an Email I Sent by Mistake?

I wrote an email from my Yahoo email account and sent it to the wrong email address in Europe. Is it any way I can retrieve the email I sent to the wrong email address and delete it before the wrong recipient can read my email?


There are a couple of exceptions (one of which isn’t really an exception at all), but the answer you need to keep in mind and always remember is simply no.

Once email has been sent, it has been sent. It cannot be “unsent”.

I’ll describe why that is and what those so-called “exceptions” are all about.

Read moreCan I Stop or ‘Un-send’ an Email I Sent by Mistake?

Can I Tell If Email I Sent Has Been Read by the Recipient?

I sent an email to a friend and he claims never to have gotten it. I don’t believe him; things he’s said led me to believe that he did get it and that he did read it. Is there a way I can tell for sure?

I’m amazed at the number of questions I get that boil down to people not trusting each other. Not that there isn’t cause, I suppose, with spam, phishing, and viruses running all over the place. But this seems like the simplest case of all – was your email read or not?

The answer to your question is no, there is no way to tell for sure that your email has been delivered or has been read.

I always get a lot of pushback on that.

Read moreCan I Tell If Email I Sent Has Been Read by the Recipient?

What Does “Mailbox Unavailable” Mean and How Do I Fix It?

What does “smtp; 550 Requested action not taken: mailbox unavailable mean?” I can no longer send emails to my friend at *****@live.com … the mail comes back with this message.

Unless you’ve mistyped the email address, “mailbox unavailable” is likely not your problem, and not something you can fix. It means that your friend’s mailbox isn’t available, for unspecified reasons, and your message could not be delivered.

From there, all we can do is make some educated guesses as to why.

Read moreWhat Does “Mailbox Unavailable” Mean and How Do I Fix It?

How Do I Delete Multiple Emails When I Have a Lot to Delete?

I have over 15,000 emails. How do I delete multiple emails without having to delete them one at a time?

Deleting multiple emails can be easy, or it can be really, really cumbersome.

Two factors determine which it’s going to be: your criteria for which emails you want to delete, and the capabilities of your email program.

While I can’t show you what works in every email program or interface, I’ll review a couple of common techniques that will make this easier. Those techniques are useful for more than just deleting email, and they work in arenas other than email as well.

Read moreHow Do I Delete Multiple Emails When I Have a Lot to Delete?

Why Does My Email Program Keep Prompting for My Password?

I have and use, on occasion, Microsoft Outlook as a default mail program. When I go to use the program, the login menu comes up, asking me for my password. In my settings, I checked “remember password.” I click “OK” and the damned thing keeps coming back and back and back each time I click OK. How can one stop this? After about a dozen or so clicking on “OK” and it will leave me alone for a short while.

That’s Outlook’s way of saying something’s wrong.

I kid you not. That’s all.

In fact, it’s a very common technique — many email programs keep asking you for your password even if you’ve specified it, specified it correctly, and specified that it should be remembered.

They just do a really, really bad job at telling you why they keep asking.

Read moreWhy Does My Email Program Keep Prompting for My Password?

How Do I Change the Default Mail Program in Windows?

When viewing some websites, I want to send them an email for whatever reason. I click “contact us”, a window opens and I type my question. When I press “send”, I realize that the email is being sent using Outlook, and as a result I  am asked to setup a POP address etc. I prefer to send and receive my messages using my Gmail account. Can you tell me how I can set it up so that when sending a message as explained above, Gmail will come up as my email carrier?

Chances are that page was set up using a “mailto:” link that instructs your web browser to send an email using your PC. The most common approach assumes you have a desktop email program like Microsoft Office’s Outlook, Thunderbird, or other installed, or that you’re using the Mail program that comes as part of Windows.

If you’re using web-based email like Gmail, Outlook.com, or Yahoo! Mail, things get more complex.

Read moreHow Do I Change the Default Mail Program in Windows?

Back Up Your Email Using Thunderbird

Many years ago, shortly after Ask Leo! began, I received a panic-stricken email from an individual whose account had been hacked. He had lost all access to the account and everything in it. His panic stemmed from the fact that, for whatever reason, the only copy of his master’s thesis had been in that account.

It was gone, and there was no hope of recovery.1

Hopefully, you’re not keeping something as important as a master’s thesis only in your online email account. That’s wrong on several levels. But I’m guessing there are things in your account you never want to lose, such as photos, correspondence, or other things you’ve exchanged via email.

The problem is, of course, that if it’s only in your email account, it’s not backed up.

Let’s fix that. Let’s back up your email.

Read moreBack Up Your Email Using Thunderbird

Does Bounced Email Mean All the Recipients Didn’t Get My Message?

I sent 4 recipients an e-mail. As it turns out, I got a notice from MAILER-DAEMON that the address was not deliverable. I know it is because they changed their address, which I wasn’t aware of. Should the other 3 recipients have received the e-mail? This situation occurs once in awhile, because people don’t always tell quickly enough when they change addresses. So, my question in essence, like with tree lights, if one fails, do the others stay lit?

In your case, it’s fairly clear: the message was probably delivered to the other three recipients.

In the general case, of course, things are never quite that simple.

Things also get more complicated because you’re not even guaranteed to get a bounce-back message if something goes wrong.

I’ll examine the possibilities.

Read moreDoes Bounced Email Mean All the Recipients Didn’t Get My Message?

Why Does My Email Sometimes Show Up with Funny Characters Like “=0D” In It?


I’m one of the moderators on a large email discussion list. Quite often when we receive a message for approval it might be full of what I can only call “funny characters” or character sequences. They always begin with an equals sign, though. For example, things like =0D=0A and =3D appear throughout the message.

But wait, this gets even more odd. If we allow such a message to go through to our list, most members who receive the messages individually don’t see this oddness; messages look just fine to them. And yet, members who receive these messages in a periodic digest see the same funny characters as we moderators do.

What’s up what that?

You’d think that with plain-text email having been around for as long as it has, issues like this would have been resolved by now.

The problem is that there’s “plain text” email, and then there’s “plain text” email. That’s correct — not all “plain text” is created equal.

Read moreWhy Does My Email Sometimes Show Up with Funny Characters Like “=0D” In It?

How Do I Back Up My Outlook.com Email?

How do I back up the email I have hosted on Outlook.com? Contacts, too.

I hear about attempted account theft often. I hear about successful account hacks more often than I would like. I also hear about account loss for a variety of other reasons as well — again, more often than I would like.

Here’s the problem: most people don’t back up their online Outlook.com account. All their email is stored in exactly and only one place: in that account, stored online on Microsoft’s servers. Remember: if it’s only in one place, it’s not backed up.

And when the online account is hacked or lost for any reason, all that email disappears, often forever.

Backing up your Outlook.com account — or any online email account, for that matter — is critical if you want to avoid the possibility of losing everything.

Read moreHow Do I Back Up My Outlook.com Email?

What is POP? Or POP3? And what about IMAP and SMTP?

The computer world is full of confusing acronyms, and email is one source of many.

It’s useful to understand a few common acronyms, at least at a high level, to make using and configuring email programs a little less confusing.

POP3 and IMAP are half of the email puzzle; SMTP is the other. POP3 and IMAP are protocols (or “languages”) used to get your email, while SMTP is the protocol used to send it.

But why POP? Or POP3? And what are you supposed to enter if you’re asked to configure your email account in your email client?

Read moreWhat is POP? Or POP3? And what about IMAP and SMTP?

How Do I Get an Email Address for Life?

I’ve used {now defunct service redacted} for several years in order to avoid notifying my contacts I’ve changed my email address. They promised me a single email address I could keep forever. Except I now find that the site is working, but it doesn’t allow any view of my account. The page merely says, “It works! This is the default web page for this server. The web server software is running, but no content has been added yet.” Are you able to help me?

Help you get your account back? No.

Help you avoid this situation again in the future? Absolutely.

It’s exceptionally frustrating when a service promising to provide something forever goes away. Apparently, “forever” isn’t what it used to be.

Read moreHow Do I Get an Email Address for Life?

How Do I Edit a Reply?

I’ve been told by a mailing list moderator that when I reply to a message sent to the list, I need to edit the reply to remove most of the original message. I don’t see where or how to edit a reply. What am I supposed to do?

That’s not an uncommon request. Even though you might not see it, most email programs include the original message as part of your reply. If you don’t edit the reply yourself, your one-line response might be accompanied by the entire original message that everyone’s already seen.

The problem, of course, is that exactly how to edit the entire reply often isn’t obvious at all.

Read moreHow Do I Edit a Reply?

How Do I Get my Name, Title and Other Information to Show at the Bottom of Every Message I Send?

How do I get my name, title and other information to show at the bottom of every message I send?

What you need is called a “signature”.

What’s a signature? It’s the title, company, phone number, fax number, email address, pithy quote, legal disclaimer, website URL, list of website URLs, call to action, and/or dashed line that many people put at the bottom of every message that they send.

Sometimes, their signature even includes their name.

Read moreHow Do I Get my Name, Title and Other Information to Show at the Bottom of Every Message I Send?

The Wrong Way to Change Your Email Address

From time to time, I get emails like this one:

Hello everyone,
Just letting you know we have changed our email address to {email address removed}.
Our old address, {email address removed}, was compromised. Please delete it.
We will stop using our old address immediately.
{name removed}
{new email address removed}

One one hand, that works well for letting your friends and family know that your email address has changed.

On the other hand, there are serious problems with this approach. Let’s review the most common ones, and what you should do instead.

Read moreThe Wrong Way to Change Your Email Address

Can I Count on Mail to a Bad Address Bouncing Back?

Will email that I send bounce back to me to let me know if the recipient’s email address is closed or no longer exists, or will it just go out into space never to be seen again?

Unfortunately, the answer is:

  1. both
  2. neither
  3. all of the above

Email bounce messages are both annoying and informative. They can help you fix a problem with an email you’ve sent, or they can simply be another message in a big pile of spam.

Unfortunately, about the only thing you can count on is that you cannot count on bounce messages.

Read moreCan I Count on Mail to a Bad Address Bouncing Back?

What Is An Email Quota and What Does “Over Quota” Mean?

After I did a recovery on my computer, my email program has not worked properly as far as the inbox is concerned. I used to be able to get 700-800 or more emails in my inbox (if I went on vacation or didn’t check for a while) and after the recovery, once I reached about 80 emails it started bouncing my messages saying I was OVER QUOTA!!! How can that be? It is getting worse now. I can have only 40 messages in my inbox and it will start bouncing my messages, still saying I am OVER QUOTA! Soon, I won’t get ANY messages!

Believe it or not, being over quota has nothing to do with the inbox on your PC, or even what email program you’re using.

But it might have everything to do with how your email program is configured.

Read moreWhat Is An Email Quota and What Does “Over Quota” Mean?

Why Am I Getting a “Delivery Status Notification (Delay)” on an Email I Sent?


I am trying to send an e-mail to a co-worker and I keep getting the following message:

Delivery Status Notification (Delay)
 This is an automatically generated Delivery Status Notification.
 Delivery to the following recipients has been delayed.

The strange thing is that it is only happening with that specific email address. What does it mean, and why it is happening?

It means exactly what it says: the email you sent hasn’t been delivered yet; it’s been delayed.

The mail system will continue to attempt to deliver the email. Eventually, it’ll either be delivered, or you’ll get a fatal-error message.

Why? Because.

Seriously, there are many, many reasons that email could be delayed.

And if that’s a problem for you, then you may be thinking about email the wrong way.

Read moreWhy Am I Getting a “Delivery Status Notification (Delay)” on an Email I Sent?

How Can I Tell If My Email has been Blocked?

How can I tell if my email address has been blocked? The email address I send to is good and working, the only problem is, it’s not working for me; have I been blocked? Is there any way of knowing if my emails ever get opened or deleted? And if I’m blocked, is it my email address that’s blocked or my IP address?

The ultra-short answer is: you cannot tell. There’s simply no way to know for sure.

Let’s explore why I say that.

Read moreHow Can I Tell If My Email has been Blocked?

Why Is an Email Address Sometimes in Angle Brackets?

Every so often I see email addresses listed like this:

Name <myemail@hotmail.com>

or even

myemail@hotmail.com <myemail@hotmail.com>

What’s it all mean, especially that last one?

Well, the last one is someone just not filling in some information in their email program like they’re supposed to.

But in general, that format is just the email protocol recognizing that most people don’t think in terms of email addresses; they think in terms of names.

Read moreWhy Is an Email Address Sometimes in Angle Brackets?

What is IMAP? And How Can it Help Me Manage My Email?

IMAP stands for “Internet Message Access Protocol”. It’s a fancy name for a protocol used by email programs like Outlook, Thunderbird, and others to access your email.

IMAP is an alternative to POP3 (Post Office Protocol 3), works in some fundamentally different ways, and makes a few fundamentally different assumptions.

I’ll examine IMAP, how it compares to POP3, and when you might want to consider using it.

Read moreWhat is IMAP? And How Can it Help Me Manage My Email?

Are Deleted Emails Really Deleted?

It is said that “deleted files” are never completely erased unless you actually do so with the proper software. Does this also refer to emails? Once I erase an email (incoming or outgoing copy), does that stick around somewhere also?

In order to make the operation fast, when you delete a file, the operating system typically just sets a flag or removes an entry from a directory – the actual data within the file is left on disk until that space is needed, when it gets overwritten. Does the same apply to email messages?

It depends.

Read moreAre Deleted Emails Really Deleted?

Why does email disappear from my phone?

I keep running into a situation where I see an email on my mobile phone, and then a little while later it’s gone. Yet when I get home, it’s there in my email program (Outlook). Having email disappear does me no good when I’m out and about. How do I get those emails to ‘stick’ on my phone?

With more and more people reading email on their smartphones, this is actually a pretty common situation, as it’s very easy to misconfigure things when adding a phone to your setup and have email seemingly disappear.

I’ll review what I think is happening, and then explore the alternatives to fix it.

Read moreWhy does email disappear from my phone?

How do I find someone’s email address?


How do I find out my friend’s email address?

I’d like to get in touch with my old college roommate. How do I find out her email address?

I’m trying to get in touch with a business contact, but I’ve lost his email address. How can I find it again?

As you can tell, I often get variations of this question. Most people know someone and want to send them email, but they don’t have their email address. What do you do?

Well, I’ll be blunt. Nine times out of ten, you’re simply out of luck.

But sometimes, you can get lucky.

Read moreHow do I find someone’s email address?

How do I Choose a Good Domain Name?

I would like to know how to choose efficient personal email domain name. Do I concentrate on “before the @” or the ‘dot com” area? And, if I then own that domain name, what happens if the place I am paying yearly to goes out of business? Do I then lose that name?

Good on you for investigating this approach. When you own your own domain name, you’ll have an email address for life…or at least for as long as you own that domain.

You raise some important questions.

Read moreHow do I Choose a Good Domain Name?

Why Am I Getting Email for Another Person in Another Country?


I have a big issue and don’t know who to address.

I have a Hotmail account and recently, more by accident, found out that there is another user in a different country with the same hotmail id and I am actually getting e-mails from her so I am sure she’s getting some of mine.

I found out by trying to reset my apple id and when I got an e-mail from apple to reset my password, the e-mail kept arriving in French (which seemed odd). After being able to reset the password at apple I took a look at my apple account and hey, this wasn’t my account but instead from some woman in Belgium. All her info was visible incl. credit card number etc. – pretty scary. Naturally I didn’t touch anything and opened a new e-mail account with gmail but I’ve called hotmail on this and just keep getting pretty lame excuses (such as “Oh, this never happened before – let us advise you on how to create an alias).

I found your website and I have hopes you have an answer or rather suggestion on how to deal with this. The lame customer service at Hotmail tempts me to go public with this and expose this because I am very sure this isn’t the first time. Any suggestions?


Be very careful when typing in your email address. Always.

My guess here is that you don’t in fact have the same Hotmail “id” as someone else. They’re just very, very similar, in a way that you might not realize.

Read moreWhy Am I Getting Email for Another Person in Another Country?

Why Am I Getting Email with the Right Email Address but the Wrong Name?

Leo, my email address is [something] @msn.com. But when a friend sends me an email, they say there is another name next to my email address. It’s very confusing. How can I find this fake name and how can change it to my real name? If you send me an email, you’ll find out what I mean.

Actually, if I send you an email, I probably won’t see what you mean because I don’t think the problem is at your end – or even a problem that you specifically can control.

Read moreWhy Am I Getting Email with the Right Email Address but the Wrong Name?

What’s this new anti-spam policy about, and how will it affect me?

Hi, Leo. AOL and Yahoo have recently been said to adopt a harsh DMARC policy to stem the problems of spam and phishing. From the outlook I think it’s a welcomed change despite causing some genuine emails to bounce back. Would you please explain what the implications to the users of these severs and any actions to be taken on the user’s part?

I’m all too familiar with this policy of late. I’m one of the moderators on a corgi related email list. We’ve been impacted by this change, and not in a good way.

Read moreWhat’s this new anti-spam policy about, and how will it affect me?

How Do I Get a Recipient’s Email Address and Name to Show in the To: Line?


I’ve noticed sometimes when I get an email from someone who used a distribution list, that everyone’s actual name along with their email address is displayed in the “To” field. I’ve noticed this from friends who use MSN and AT&T though I’m not sure about Yahoo and Gmail and so forth.

Seeing all the recipients’ actual names along with their email addresses tells me who they actually are when I might not be able to tell from some other cryptic email addresses. Now I know I can set up my mail so that my name appears as the “send” instead of my email address, but how can I have all my note recipients’ actual names, along with their email addresses, always be displayed in the “To” field? All my contacts have their first and last names in the appropriate fields in my Contacts list. But is there another field in AOL that will allow me to do that?

I’m not exactly sure whether you’re asking about the “To” line in email that you receive, or in email that you send. The answer is actually quite different depending on which it is – and I’ll touch on that, and email addressing in general.

Though I will throw out the caveat that I’m not very strong on AOL. So if things don’t work the way I describe with your AOL email client, you may need to actually ask AOL for some help.

Read moreHow Do I Get a Recipient’s Email Address and Name to Show in the To: Line?

Why Aren’t My Friends Getting My Email?


Hi, Leo. I have two friends in Europe who do not receive my emails nor can I get theirs. Neither one of us has the other marked as spam so what’s going on?

To be honest, it’s almost impossible to say. I will throw out a few ideas based on how the email system might be working, but I really don’t know of a direct or specific way to fix this.

I do however have one workaround for you to at least try.

Read moreWhy Aren’t My Friends Getting My Email?

What Email Program Should I Use After Outlook 2003?


Leo, I’m preparing to say thanks for the memories to my Windows XP machine running Outlook 2003. I already have a new laptop running Windows 8.1 but no email program as yet. I’ve used Outlook 2003 to collect and hold messages from two web email accounts. I’ve not been able to find instructions to move my Outlook 2003 files to a newer program. Is it possible to use Outlook.com and move my Outlook 2003 files to Outlook.com? What are my alternatives? I’m not opposed to buying an email program but free is certainly better. However, I definitely want to retain my old emails and be able to access them in whatever my new email provider might select. After all, isn’t being able to store large files and being able to find and use them one of the advantages of having a computer?

Well, I have an easy solution, and I have a cheap solution. I don’t have an easy and cheap solution. There are also definitely a couple of things I want to clear up.

Read moreWhat Email Program Should I Use After Outlook 2003?

Why Does Email I Send to a Large Contact List Bounce so Often?


I recognize the problem that spam is to email recipients. But I have problem that’s almost the opposite of a normal spam question.

I put together a website following our 50th high school reunion so my classmates could remember the event and share some memories. I found that when I add content to the site and send emails to my contact list, many of the emails are not getting through to someone on the list because their server sees my message as spam. Are you aware of any way a person can send bulk emails to friends that want to receive them and be assured that they are not filtered as spam?

The short answer is no. There’s really no way to bypass spam filters, which is essentially what you’re asking. And if you think about it, you’ll see why that is.

Read moreWhy Does Email I Send to a Large Contact List Bounce so Often?

How do I access email stored in Outlook Express on Windows 8?


Leo, I’m finding myself confronted with an unexpected problem. We bought an HP Pavilion desktop PC for my wife, which runs Windows 8.1. However, the entire correspondence with HP regarding the details of the transaction was done by email on my computer running Windows XP, SP3 and Outlook Express.

Now, I printed all of it out, of course but to be on the safe side, I also saved the entire correspondence to CD. Our usual total email traffic is done on my computer in order to avoid any mix-ups. Now, when my computer bites the dust, our entire collection of email and also other correspondence written on that Windows XP PC will be useless and lost since it cannot be read on the new PC running Windows 8.1. Would you have any idea how to get around this problem? Perhaps installing Outlook Express the new PC, but I suspect that Windows 8.1 will not take this.

In my opinion, there’s just no debate. The age of Outlook Express is over. It’s time to move on to something that’s less buggy and actually supported.

But that does leave many existing Outlook Express users with a big problem: what do you do with all the email that you have stored in your existing Outlook Express installation?

Read moreHow do I access email stored in Outlook Express on Windows 8?

How Do I Deal with One Email Account on Two Machines?

I run a desktop and a laptop. They both have the same email address as my husband and I share this. When the PC is switched on, the emails come into that one, but when the laptop is on, they come into that one if the PC is switched off. Is there any easy way to transfer emails from the laptop to the PC without having to set up a new email address or sending each individual email to myself?

I get variations of this question a lot.

There are a lot of misunderstandings of exactly what email is, where it lives, and what it means to have an email address. Clearing up some of that should help you understand what’s happening here, and also help you decide how you want to handle it.

Read moreHow Do I Deal with One Email Account on Two Machines?

Why do people I don’t know email me?

My friend has had her Gmail address for maybe 5 years. She regularly gets emails, which are sent to that address but are from people whom she has never heard of and who obviously don’t know her. It’s not always the same person. I’ve had my Gmail address for even longer and I’ve never, never had such an occurrence. What’s going on?

This is actually more common than you might think. There are two possibilities: spam and human error.

Read moreWhy do people I don’t know email me?

Why Does Mail Hang Around in My Outbox Before Being Sent?


All of a sudden, many of my outgoing emails go to the outbox in Outlook 2010 and sit there for a couple of minutes, sometimes much longer before it actually sends. Now I can hasten the sending if I click “Send/Receive” in the ribbon, but not by much. I checked the settings and “send immediately” is checked and the account settings has my address and POP/SMTP sent to this account by default. It’s always been this way so I don’t think this is the cause of the mail delay. I can send more information if you need it but I would appreciate any help you can come up with.

There are several factors that could be at play here. Let’s look at a couple.

Read moreWhy Does Mail Hang Around in My Outbox Before Being Sent?

Why do some people get 60 copies of messages I forward?

I forward funny and nice emails to friends but sometimes they receive 60 copies. I keep my system updated as soon as I’m notified by Microsoft that something’s available. I don’t use online programs that are free; I try my best to figure out why this happened but no luck. My friends don’t want me to send them emails anymore. This is Windows Vista, and I’m using Windows Mail and Brighthouse’s Roadrunner for my internet connection. I hope you have the answer so I can get back to email. Thanks in advance.

This kind of thing can actually happen for a variety of reasons. Let’s take a look at the most common. And then, when I’m done, I’m going to express a little opinion about what you’re doing.

Read moreWhy do some people get 60 copies of messages I forward?