You may not be able to.
The fact that you can use it to log in to some other service means nothing. What matters here is your ability to log in to your old Hotmail account, and whether or not we can recover that.
I’m guessing not, for reasons that apply to just about any email service out there.
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- While other services might use your email address as a login ID, that’s all it is.
- A login ID, once created, doesn’t have to be a working email address.
- Attempting to recover the email account through normal means is the first step.
- If left alone for too long, the account may have been deleted.
- It may now be someone else’s account.
- If not, you may be able to create it as a new account.
Email addresses as logins elsewhere
There’s a very important misunderstanding here that I want to clear up.
Just because you can still use that email address to log in to another online account doesn’t mean that the email account still exists or is in use. All it means is that the email address was yours, and was active at the time you set up the other online account.
Back then, you probably had to respond to some kind of confirmation sent to that address in order to activate that second online account.
Today, it only means you may have problems in the future should that second account ever get hacked.
Email as an identifier
All the email address is now is an identifier. You’re telling this other online service who you are, and they happen to use email addresses as a way to identify you. Some sites use usernames, some use email addresses. Some let you choose.
The fact that you can log in to another online service using that email address as an identifier has nothing to do with whether or not that email address still exists.
However, you face another problem.
If you can’t log in to this other online service for some reason, you would ask for password recovery assistance, perhaps similar to the “Lost your password?” link in the example form above.
That service would email you a password reset link to the old email address you no longer have access to.
Reactivate your account
When it comes to recovering your old Hotmail account, your options are few.
First, go to Outlook.com — the new home for Hotmail and all other Microsoft email accounts — and try to log in with it. If you can, great. You’re done.
I’m assuming, since you came to me, you can’t log in. The only option then is to attempt to recover the account using the techniques provided by Microsoft.
That means using the “Forgot my password” link in the dialog shown above. Follow the instructions to attempt to prove you are the rightful owner of the account and deserve to regain access to it. If this fails, you cannot recover the account.
Deleted accounts
If you haven’t accessed the account in a long time — say months or even years — most email providers assume you’ve abandoned the account, and delete it.
By deleting it, I mean they remove everything the account used to have, and make the email address available for someone new to take it as their own. If that’s happened, it’s not your email address anymore.
There’s no way around that.
The amount of time it takes for an email service to decide an account has been abandoned varies. At this writing, Microsoft states that you must log in to your Outlook.com (aka Hotmail) account at least once a year. Other services have other timelines.
But there’s one other straw to grasp at.
If you’re told that the account doesn’t exist when you attempt to sign in, you can attempt to create it right then and there. It may be available.
If successful, you won’t have “recovered” your account, but you’ll have re-created it — or more correctly, created a new account using your old email address.
If you can’t get it back
If you can’t get your old email address back, it’s critical to take one more step: visit all the sites and services where you were using it, and change them to an email address you have access to.
And then remember to keep that account active by logging in periodically.
Do this
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when I log into hotmail ..The page comes up blank except down the left side and it doesnt work..click email will not work..I am a senior and used this for long years ..Saved pictures of my dead husband . I can’t get anything ..WHY ??
09-Sep-2012
@Betty,
Something is off on your computer. You probably need to do a bunch of stuff like check for viruses, make sure that all updates have completed, clear your browser cache, etc.
The easiest and quickest thing to do is download and try another browser, like Firefox or Chrome.
Here’s an article from Leo on Clear browser cache
If in order to reactivate your account Hotmail asks for a telephone number to which to send a reset code, don’t include the initial “0” (at least outside the US) or it won’t work: I’ve known people to be foxed for weeks by this…
I got locked out of my Hotmail e-mail address for logging in using another IP address! And since I never lose my login credentials anyway I did not bother with trying to remember my security question or keeping my safety e-mail account. Hotmail is stupid. One of the reasons I mostly use e-mail addresses from mail.com is that they allow me to log in from any IP Address I want without them bothering me.
My old phone locked up and I’m trying to get my email address from my old phone to my new phone all my contacts and everything is in there
my very first time to create Hotmail account was some time in 2009 or earlier, unknowingly my verification email was also the same as the email created. now blocked could not able to reactivate my email namely {removed}@hotmail.com.
Never include personal information such as an email address or phone number in a public forum.
I believe my hotmail has been hacked. I am unable to change the password. Microsoft wants me to list 3 email addresses I have sent to from this account. Unfortunately, I have never actually sent anything from this account. I only use it to receive emails. As I can’t give them this info, they think this isn’t my acct. is there anyway I can bypass this or contact Microsoft? I was able to give them some previous passwords, but that wasn’t enough info.
Unless you’ve set up additional recovery information — like an alternate email address or phone number — you may not be able to recover this account. I would also have you read this article: https://askleo.com/how-do-i-contact-outlookcom-customer-service/
This article, although being about Hotmail, also makes some general statements about all email service providers. Please note Gmail is different. Google doesn’t have a timeline for closing unused accounts, but if an account is actually closed for any reason, that email address will NEVER become available for use again.
I have an email where I sent all of my life memories and pictures too. I made the password so long I forgot it and couldn’t get in. Then you guys deleted my email in general. I was younger and tried to get help but didn’t know how. I literally have no memory left of my past. I can tell you guys what kind of emails I have in there. Please I beg of you guys. Can you please somehow activate it and reset my password. It has been many years but I have to try. All my family photos, high school pictures, my last memories with people before they died, everything was in there. I thought resetting the password was wise when i sent myself all the emails. Biggest regret of my life.
First of all, we didn’t delete your email. We have nothing to do with your email account.
Second, we cannot recover hacked accounts, lost or forgotten passwords. Please see this article for more information on your options:
https://askleo.com/would_you_please_recover_my_password_my_account_has_been_hacked_or_ive_forgotten_it/
If this is a Hotmail, MSN.com, Live.com or Outlook.com account, then this article discusses recovery options for the various ways that these accounts can be lost or compromised:
https://askleo.com/what_are_my_lost_hotmail_account_and_password_recovery_options/
Unfortunately, if you no longer have access to the recovery email account and phone number, your account may be lost forever. It’s important to always keep these up to date on your account. And if it’s been more than a few months (with most email accounts, they are closed after a period of inactivity ranging from 3 months to a yer) since you’ve last accessed that account, it’s highly unlikely the account is recoverable.
https://askleo.com/a-one-step-way-to-lose-your-account-forever/