People ask every day how they can reach someone at Microsoft to help with Hotmail and Outlook.com problems. There is help.
The companies and services that provide you your email service – from free services to your ISP to other “emal service providers” as well.
Free email services and accounts are convenient and ubiquitous, and can be used safely, if and only if you take responsibility for that safety.
Gmail offers a “confidential mode”. It is and it isn’t; learn how it works before you use it.
Like many Microsoft products, Hotmail’s name has changed a time or two and caused a great deal of confusion. I’ll try to make sense of it all.
Two-factor authentication is a powerful way to protect your account. We’ll enable two-factor and take an additional, critical, step to secure it.
Surprisingly, you can still create a hotmail.com email address. I’ll show you how.
If your ISP goes out of business, typically you can no longer access data kept on their equipment. Prevention is really the only cure.
A recovery code created in advance can help you avoid losing access to your Microsoft account. I’ll show you how to create a recovery code.
I tried to get locked out of my Microsoft account while travelling. I couldn’t. Why? I’d prepared. Prepare properly so you won’t get locked out.
Even though they share similar names and do similar things, Outlook and Outlook.com are actually not related at all.
Outlook.com is dropping support for Windows Live Mail 2012. I’ll look at what that really means, and outline some options Microsoft failed to mention.
“I want to close my Hotmail account” is a knee-jerk reaction to many account problems. It’s easy, and I’ll show you how, but it also may be pointless or even harmful.
Mobile numbers are an important component of Hotmail and Outlook.com security. I’ll review how to change the mobile number and keep it up to date.
There is no Hotmail support number. If you find one in search results, it’s not Microsoft. Whether it’s legitimate is up for debate.
Gmail can be used to handle email for almost any email address. I’ll show you how to route your email through Gmail, and why it’s worth considering.
Gmail labels are similar to folders, but with a couple of important differences if you also use a desktop email program to access Gmail.
Outlook.com has added the concept of email address aliases. They serve as a good solution when you want to change your email address.
If you don’t have access to your account recovery phone number or alternate email address, there is a process you can go through to regain access to your account – maybe.
It’s not necessarily obvious where Google/Gmail hides the “Change Password” functionality. I’ll walk you through it.
People often use free email providers for critical data only to lose everything when a problem occurs. So what do you look for in an email provider?
One thing that everyone needs to realize is that our accounts are pretty much under constant attack. We certainly need to act like they are.
It’s easy to get email providers and email programs mixed up. So the first step in setting this up is to understand which does what.
Isolating other sessions in Gmail can become pretty complex. We’ll walk through a number of scenarios.
The answer isn’t going to be too hopeful, though I do have a few small straws you can grasp at.
Web-based email services (such as Yahoo) were never designed to be a default Mail-to program, but there are a few ways to get around that.
Making a new Hotmail or Outlook.com account isn’t as obvious as many think. First, you need to make the option visible – by signing out.
Microsoft has enabled POP3, IMAP, and SMTP access to Outlook.com, and thus to Hotmail accounts. I’ll walk you through the settings.
Yahoo! now supports accessing your Yahoo! Mail account using POP3 and IMAP on your desktop email program or other device.
Outlook.com tries to make entering email addresses quicker, easier, and less error prone by offering a variety of suggestions when you compose email. I’ll look at how those interact and how you can control some of what happens.
How to change your Hotmail or Outlook.com password isn’t always obvious, particularly when Microsoft keeps changing the interface. I’ll walk you through how to change your Hotmail password.
The trick is to print the email itself and not the page showing in your browser. I’ll show you how.
From multiple browsers to native support, there are a few ways to have multiple browser-based email accounts open at once. I’ll review the most common.
Forgot your Hotmail password? Your Outlook.com password? There are a couple of ways to regain access to your account. Using recovery information you set up originally, or information you can remember about the account, I’ll show you how to go about getting your account back.
Google recently introduced a tabbed interface to access automatically categorized email messages. If that’s not for you, I’ll show you how to turn that off.
The first thing to understand is the difference between an online program (such as the Yahoo website) and a program running locally on your computer. Then I can point you in the right direction.
Most of these major email providers are doing what I would call behavioral analysis. They’re looking for signals that indicate spam and then posting a CAPTCHA.
It’s now fairly easy to automatically forward Hotmail and Outlook.com messages to another email account. I’ll walk you through the steps.
Yahoo! recently announced that they were planning to “recycle” unused email addresses. I’ll explain what that means, why it’s important, and what you need to do.
It’s not that difficult to print an email in Outlook.com, it just takes looking in what is probably an unfamiliar place for former Hotmail users.
Outlook and Outlook.com are two different and unrelated programs. But once we get past a possible typo, they can both handle ics, not isc, files.
Gmail occasionally includes preview images of attachments that are included with an email. Rather than being an additional risk, when present, these preview images can help keep you safer.
It’s not going to be easy. Only law enforcement has the ability to get full IP address information. The curious thing is, how do you have access to the email?
Changing your email address is hard and keeping your ISP-provided email is nearly impossible. I’ll look at making this the last change that you’ll ever need.
Your alternate email address is critical should you forget your password or lose access to your Hotmail account. I’ll show you how to set or change it.
Hotmail account compromise is common. How to get your Hotmail account back varies based on just what was stolen. I’ll review the different scenarios.
Changing your Hotmail address is not possible, but you can set up a new account.
It’s tempting to blame the mail service for account hacks and vulnerabilities, but in fact that’s rarely the case. Much more likely is that hackers gained access to individual accounts through more traditional means.
Being a free service, Hotmail’s customer serice isn’t as extensive, or as
immediate, as that of a full featured mail or ISP service you might pay for.
Moving Outlook Express folders from one machine to another isn’t obvious. Moving Outlook Express folders involves finding them, copying them, and importing them. And then there’s the address book.