You could lose everything, forever
Yes.
How quickly it expires has changed, but absolutely, if you donât sign in for a long enough period of time, theyâll assume youâve abandoned the account.
This is true for most online accounts, especially those that are free.
If that happens, in Hotmailâs case (or rather, Outlook.comâs case), youâll lose your data, and someone else could possibly sign up with your expired email address.
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If you donât sign in to your Microsoft account at least once every two years, the account is considered âinactiveâ and may be removed. This means anything in the account will be deleted, and your email address may be ârecycledâ and assigned to someone else. Protect yourself by checking your email at least once every two years, and make sure to back up the data stored in your account.
Two years
If you do not sign in to your Hotmail or other Microsoft account, (all now managed using Outlook.com) at least once every two years, the account is considered âinactiveâ and may be removed.
There are some exceptions. For example, if youâve purchased something from Microsoft using the account, it will not be closed for inactivity. Thereâs a list spelled out in the Microsoft account activity policy. Apparently, if you qualify under one of the exceptions, your account will never be closed for inactivity. I wouldnât count on this not changing in the future.
Itâs also unclear if logging in to your PC using a Microsoft account qualifies as âactivityâ. It probably does â at least I would hope so â but for purposes of keeping your account active, I wouldnât rely on it unless Microsoft clarifies.
Bottom line: sign in to Outlook.com at least once every two years, and youâll be fine.1
Deleting inactive accounts
Itâs important to know that if your account is closed due to inactivity, anything in the account will be deleted.
That means more than just email; it includes your contacts, any files you have stored in OneDrive, and any files in Microsoft Office Online.
Microsoft doesnât provide any mechanism to recover the data if the account hits that two-year mark and is deleted.
Recycling email addresses
What surprises many people is that once your account is closed â presumably for any reason â your email address may be ârecycledâ, as Microsoft puts it.
That means that after two years of your not using the account, someone else may be allowed to get your email address. They wonât get your content; itâll be a new, empty account to them. But they will have the email address that used to be yours.
This is all spelled out in painful detail here: Microsoft Services Agreement â the interesting portion being section 14.h:
The Outlook.com (or @msn, @hotmail, or @live) email address that you use to create your Microsoft account will be unique to you for as long as your Outlook.com inbox or Microsoft account is still active. In the event your Outlook.com inbox or Microsoft account is closed either by you or by Microsoft pursuant to these Terms, the email address or username may be recycled into our system and assigned to another user.
Given that itâs not possible to create a new @hotmail.com email address right now, the chances of it being recycled are slim, but clearly, if you let your @outlook.com email address expire, all bets are off.
Problems signing in?
If itâs been over two years since youâve logged in, and the system tells you that your password is wrong or that your account doesnât exist, your account has likely been deleted and your email address possibly recycled.
You can try to perform an account recovery, but after two years, the chances are slim.
Preventing all this
Itâs probably obvious, but you can prevent all this simply by using the account more than once every other year. Thatâs apparently all it takes.
Check your email once in a while.
Iâd also recommend something else.
Since accounts can be lost for so many reasons â inactivity being only one, and perhaps the least likely â please make sure that everything associated with the account is backed up somehow. Back up your email. Back up your contacts. Back up whatâs stored in OneDrive, if you use it. Back up any Microsoft Office Online documents.
That way, even if your account is closed and your online data is discarded, you wonât lose anything important, other than perhaps the actual email address that was once yours.
But if youâve not paid attention to it for two years, how important can it be, really?
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Footnotes & References
1: This actually represents a fairly significant change. Prior policies had Microsoft taking actions at 30 and 90 days of inactivity.
What about the Windows10 mail app on my computer? I use that to read my mail. I hardly ever sign into Outlook.com, but the mail app client does whenever thereâs mail to deliver.
The thing Iâm having trouble with is the Windows10 calendar wonât sync to the outlook.com calendar. Every time Windows10 updates, I lose the appointments that Iâve put into the Windows10 calendar. The Windows 10 app tell me they canât save my client calendar inputs. Help says I should stay signed into outlook.com all the time, but I donât know if that is safe internet practice? Is there another way(?), Or is it safe enough to stay signed in all the time?
The Windows 10 mail app signs in to your account to fetch email, so that would count as âactivityâ.
I stay signed in all the time on computers I trust. (i.e. my desktop at home)
Thanks, Thatâs good enough for me.
If you use your Microsoft account to log into Windows, your logged into your Microsoft account anyway, so having it monitor your email wouldnât add any other vulnerabilities.
There must be difference between signing into your computer with a password or a pin. I thought the result was the same. I sign into my computer with a pin and when I sign into outlook.com, I am prompted for my user name and password. It is easier for me to remember a four digit pin without LastPass help. After the password manager is turned on it is easy to give outlook.com what it needs.
I just got this email from Google about Gmail and they have a similar policy:
If you use your Microsoft email account, then you are logging into your Microsoft account regularly.
If itâs only a secondary account, you can have your main email account set up to retrieve your Microsoft mail. Then you donât have to think about it. Gmail and many other email service providers have that feature.
How Do I Route My Email through Gmail?
I use Gmail on my phone (forced to, as the phone wonât even start up without a google account).
I have added my Hotmail and Yahoo accounts to it, and frequently visit them through Gmail.
This is much better for me, as before when everything was PC (website) based, I would regularly get warnings that I didnât visit often enough and my e-mail addresses needed âre-activatingâ.
I use One Drive regularly. Does that count?
Mel
As long as itâs signing in with the correct Microsoft account, yes.
if I use my hotmail account on a Mac desktop does this mean I have agreed to Microsoftâs Service Agreement? I bought Microsoft Office to use Word and Excel, I donât pay a subscription.
If you use a Hotmail account (outlook.com), youâve agreed to their Terms of Service (TOS). Almost all, if not all, programs and services require you to agree to their TOS.
I created an account back in March of this year that used the same email address I had a long time ago, probably 2002 or so. It appears they did recycle this particular account. But the Microsoft Services Agreement appears to have changed. It doesnât include the language that is referenced on this page about recycling. Microsoft has been telling people that they donât recycle email accounts. It appears that they changed their policy right after I re-created my old account back in March. I got an email from them in April saying that their policy on deleted accounts has changed. Here is a link to Microsoftâs website. Can I safely assume that if I delete my re-created account that it wonât be recycled? Line 6 talks about this.
https://www.microsoft.com/en-us/servicesagreement/updates.aspx
Here are a couple of links to Microsoftâs answers website so you can see them telling people they donât recycle accounts.
https://answers.microsoft.com/en-us/outlook_com/forum/all/microsoft-outlookcom-email-address-recycle/3fcfadbb-e46d-48fa-b10a-3d1a03f2a122
https://answers.microsoft.com/en-us/outlook_com/forum/all/email-address-recycle/f516c101-5c40-4a84-ab54-87a201f2ab99