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5 comments on “How Do I Change the Email Address of My Microsoft Account?”

  1. I did this a couple of years ago, changing my “” address to “”. I then made the “” address my primary. Before removing the “” address, I went to all the websites that I had accounts setup on (a password manager made the task easier) and changed my account information to reflect the new email address. Once all the changes were made, I waited about a month and then removed the “” address from my Microsoft account.
    A side benefit of the exercise was that I saw a significant drop in junk mail. It also allowed me an opportunity to figure out who was selling mailing lists. When I was doing the changeover, I reviewed the privacy policies of the websites and made the appropriate selections. Today I rarely see anything in my junk folder, as I am now more alert to checking privacy policies and terms of service than I had been.

  2. I ran into a problem adding a non microsoft email to my account as you spelled out. I looked online and found something interest:
    #5 – You can add an alias address using an account from a major provider such as @gmail, @yahoo, @icloud etc

    Which brings up one other very importee and misunderstood point

    “You cannot use a non-Microsoft email address to send/receive emails via an account. This ignores the function of adding a personal domain account to a premium account which will no longer be possible after Nov. 23, 2023. To be more specific and accurate, for example, if you have a @gmail address as an alias address and send a message using that email address from the account, if the recipient of that message responds, it will be delivered to the @gmail account “Inbox”, not the “Inbox”

    If you create a Microsoft Account using a non-Microsoft email address, that is known as am EASI (Email as Sign In) email address. In other words, it is a log in ID – no more – no less.

    To be honest, I really don’t understand what the purpose is of using a non-Microsoft based email address in a Microsoft Account.

    Lastly, if you have a Microsoft Account that has a non-Microoft email address set as the “Primary Alias” to the account and want to add that account to the Outlook desktop program, it won’t work. You need to add / use a Microsoft based email address as the Primary Alias before adding it to the Outlook app.”

  3. Leo,
    This is all fine … unless, like me, you switch ISPs! My ISP used to be Bell Canada, but I switched to Rogers eight years ago. However, Microsoft has my old email address as my primary … but that email address ceased to exist eight years ago.

    Regardless, Microsoft tells me “Your organization’s policies prevent you from changing your primary alias.” Bell is not my organization! They were my ISP, and nothing more. But Microsoft has no mechanism to update this nonsense.

    Anyway, I just use my alias at, and ignore Microsoft’s idiocy.

  4. My first Broadband Internet service was provided by a local ISP, and I created a Microsoft account (shortly after they were introduced) using it as my login ID (I didn’t create an Outlook/Hotmail email account at that time). I had (and have) a Gmail account, but I didn’t use it much back then. When I changed ISPs, I created an Outlook email account, and made it my login ID for my Microsoft account (I believed I’d lose access to my old ISP-provided email account after switching, even though I didn’t, but I did stop using it). Eventually, I removed the ISP-provided email address from my Microsoft account, after I was sure it was no longer needed. Today, I use my Outlook email account primarily for business related purposes (Utility accounts, Government services, etc.), and I use my Gmail account for personal correspondence and everything else. I’ve given the manner in which I’ve organized and use my email accounts a lot of consideration, and I don’t see any issues going forward, unless I decide to cut ties with Microsoft/Windows, entirely at some point.

    Using an ISP-provided email for any purpose can create issues when we switch ISPs, and we all switch sooner, or later. First (and most obvious), there are all those people/companies we correspond with. We send them all our new email address, and hope we didn’t miss/lose contact with anyone. Second, there are all those websites/Internet services we have accounts on/with. We have to go and change our login/contact information with/on all of them (and – again – hope we didn’t miss any). All of this bother can easily be avoided by using an Internet-based email provider such as Gmail, Outlook, Yahoo, etc. Such email addresses never have to change, unless we want them to.

    I’m sorry if this has gone a bit off-topic, but I think we should all consider how we organize our email use. This outlines what I do, and I hope it helps you, when/if you decide to follow suite,


    • I’m going to briefly join your off-topic discussion. Your gem to not use one’s ISP email address as a general email is fantastic! Years ago the email address I had associated with the Bell Telephone company breakups was nothing but a huge pain for changing passwords and (eventually permanently) uncoupling the service etc. Today, my ISP email is forwardable to my gmail and I can cut the connection whenever I want (YAY). Best of both worlds.


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