There are good reasons why you’re more likely to be directed to online and self help resources than actually talk to a real person.
While much of Ask Leo! contains my opinions on various matters relating to computers and technology as I answer various questions, these items are less about the answer, and more about what I think. Or in some cases, how I rant.
When you ask someone for help, stack the deck in your favor by painting a clear picture of the problem you’re experiencing.
Interactions between software can cause unexpected side effects. If you’re experiencing a problem, it’s one more thing to look into.
Yes, it’s possible. But you might want to ask a different question that will result in a more helpful answer.
Impatience leads to frustration. Frustration leads to desperation. Desperation often leads to more problems than you started with.
Technical aptitude and skills are important, of course. But perhaps as important is the ability to relate to and work with the people around you.
Manhole covers? Really? Interviewing for technical positions can be tricky, but it can also be fun, if you know what interviewers are looking for.
Being a computer programmer can be a fun and rewarding profession. Here’s my take on what it takes to get there; some aspects are obvious, and others are not.
I never planned to be a writer. And yet here I am. I kinda wish I’d approached a few things differently along the way.
Perhaps most importantly, stop believing it.
Economic change is actually nothing new. I feel pretty strongly that you can’t blame the internet for the economy – find out why!
Do I have to say it? The only crash-proof technology is a good and recent backup!
Buying a new machine is a common knee-jerk reaction to a bad malware infestation. And it’s wrong. Not just a little wrong – it’s very wrong and unnecessary.
When it comes to journalism and other information that you read on the internet, there’s a very strong argument that things are seriously broken. The result is that we all need to be more vigilant than ever to separate the truth from falsehood and recognize what’s important as opposed to what’s popular.
Quite often when people find their posts or comments removed or altered from websites that they visit they’re quick to claim a right to “free speech” as having been violated. That’s rarely the case.
The most important skill for everything from getting your computer fixed to becoming a highly paid professional may not be what you think it is.
Nearly 20% of people in the United States don’t have internet access. In my opinion, that’s a big problem that needs solving. I’ll explain why.
The end of an era. I share some of my thoughts on Steve Ballmer’s impending departure from Microsoft, and why it’s the right thing and the right time to shake things up.
Computers make many things easier. Personally, I can do and be more than ever before. It’s because I allow the technology to help with many of the things that I used to have to remember or know… freeing up my time for other things.
There is one approach to life, one setting in our psyche, that will affect your experience with technology much more than any lack of skill or knowledge.
Every few days, we get forwarded email warning us about everything from lost children to free money. They’re mostly bogus and known as urban legends.
A reader left a snide remark about one of my recommendations, but it actually raised an important point about recommendations you might find online – there are many opportunities for abuse.
As platforms like Windows, Mac, and Linux have all matured, the differences in fundamental capabilities are getting smaller – in many cases, small enough that which one you choose can often boil down to simple personal preference.
It may not be fair, it may not be politically correct, but the practical reality of the internet is that speaking and writing English well, matters.
Typing email using all upper-case characters is the email form of shouting and is considered quite rude. Don’t be surprised if you get a grumpy response.