The Best of Ask Leo!

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How Do I Change My Microsoft Account Phone Number?

Mobile numbers are an important component of Hotmail and Outlook.com security. I’ll review how to change the mobile number and keep it up to date.

Neighborhood

How Do I Stop My Neighbor Using My IP Address?

If it’s certain a neighbor is using your IP address without permission, you need to take steps. But first you need to make sure.

Free Wi-Fi

How Do I Connect My Desktop to Open Wi-Fi Nearby?

Wi-Fi hotspots make for a convenient connection. To connect, you need proximity, a little hardware, and most important, permission.

CHKDSK /F

“Chkdsk Cannot Run Because the Volume Is in Use by Another Process”

Chkdsk checks your disk for errors at a low level, requiring exclusive access to the disk to do so. “Chkdsk cannot run…” means it doesn’t have the exclusive access it needs.

Information Transfer

Restoring an Image Backup from One Computer to Another

The concept seems simple: take a system image of one machine, restore it to another, and avoid lengthy setup time. Unfortunately, it’s not that simple.

No Spam

Why Shouldn’t I Use the “Report Spam” or “Junk” Button?

The “Report Spam” and “Junk” buttons serve an important function in the war against spam. However, used improperly they can do more harm than good.

Phishing

Phishing: How to Know It When You See It

Phishing is a way scammers trick you into providing personal and financial details. Phishing opens the door to identity theft and more.

Closed

How Do I Permanently Close My Account?

I often hear from people wanting to close an email account for one reason or another. The problem is that closing an email account is often the wrong solution to their real problem.

Digital Sheild

How Do I Protect Myself from Other Computers on My Local Network?

Many households have computers used for sensitive things sharing a network with less trustworthy users. Here’s how to increase your security.

Never Attribute to Malice . . .

Malicious intent is commonly understood to be the cause of technological trials and tribulations. It’s usually the wrong assumption to make.

Data Vault

How Should I Back Up an Encrypted Disk?

Backing up an encrypted hard drive shouldn’t be difficult, but it’s important to understand what you’ll get.

Frustrated Computer User

5 Reasons Your Closed Email Account Sends Spam

Closing an email account is many people’s first reaction to seeing spam sent from their account. It rarely helps, if it’s even possible. I’ll explain.

Externnal Hard Drive

My External HDD Shows Not Formatted — But It Has All My Data!

Occasionally, when moving a drive to another machine it’ll show up as unformatted. I’ll look at some possible causes and actions to take.

Size

How Pixels, DPI, Resolution, Picture Size, and File Size All Relate

Photographic images have a number of characteristics that we often don’t consider or understand. I’ll review how digital pictures are constructed and stored, and what you need to keep in mind when sharing or publishing.

Deleting Data

Is it Safe to Delete This File?

When running out of disk space, considering what you can delete makes sense. I’ll look at the steps to determine whether a file, such as a .dat file, may be important.

Password

9 Ways Your Account Can Be Compromised, Even with a Super-strong Password

Strong passwords are important, but they don’t protect you from everything. I’ll look at other ways your account can be compromised.

Microsoft Word

Why Does Word Tell Me a Document Changed When It Hasn’t?

It’s sometimes hard to tell why Word thinks a document changed even though you haven’t done anything to it. I’ll look at a few clues.

Hide extensions for known file types

How to Get File Explorer to Display Details by Default

Windows File Explorer defaults to a simple view of files on your machine that isn’t secure. Changes these settings as soon as you can.

How Do I Change the Browser Home Page in Windows 10?

How Do I Change the Browser Home Page in Windows 10? Take Control with Quick Instructions for Edge, Firefox, and Chrome

Sometimes installers change your browser home page “for you”. Other times, homepage content changes. I’ll show you how to be more productive and set your homepage to what you want.

Can I Tell If Someone Blocked My Texts and Email?

Can I Tell If Someone Blocked My Texts and Email?

Email and texting usually works, but when it doesn’t, there’s just no way to tell if someone has blocked you.

How Do I Copy Text From a Copy Protected Website?

How Do I Copy Text from a Copy Protected Website?

Assuming your intent is legal or at least moral, it’s not hard to copy content from a webpage that attempts to prevent it.

Online Shopping: Just How Safe Is It?

Online Shopping: Just How Safe Is It?

Online shopping is ubiquitous, and yet some avoid it completely. Why are some people afraid to shop online when it’s arguably safer than offline?

What Can I Disable in Task Manager’s Startup List?

What Can I Disable in Task Manager’s Startup List?

Task Manager shows many of the items that run automatically when you start your machine. What you need and what you don’t depends on many factors.

A hand hovers over a tall, colorful block tower with blocks labeled each with a different year (2010, 2012, 2013, 2015), and one labelled "v14". The hand is about to pull out a block marked “(2013)”. A corgi looks on from the side.

Do I Need All These Microsoft Visual C++ Redistributables?

Scroll through your installed apps and you’ll find a pile of Microsoft Visual C++ Redistributables. Are they wasting space? Can you remove them? I’ll explain what these entries actually do, why there are so many, and the surprisingly simple answer to what you should do about them.

Global Network

What Can People Tell from My IP Address?

Curious what someone can really learn from your IP address? The answer is “not much.” This quick read explains what your IP does and doesn’t reveal, why location lookups are often wrong, and when only your internet provider—or law enforcement—can dig deeper.

Why Am I Not Getting the Email Newsletter I Signed Up For? Three Steps to Improve the Situation

Why Am I Not Getting the Email Newsletter I Signed Up For? Three Steps to Improve the Situation

Over-aggressive spam filtering can cause email newsletters and other messages to fail to appear in your inbox. I’ll look at why that is, and three steps you can take to improve the situation.

Disk Cleanup in Progress

Using Disk Cleanup in Windows 10

Disk Cleanup in Windows 10 is a handy tool for freeing up space on your hard drive. I’ll show you how it’s done and what to clean up. It’s one of the first places I recommend people turn when they’re running low on disk space.

Undo

I Deleted a File by Mistake. Can I Get It Back?

Sometimes, it is possible to recover a file deleted by accident. Stop using the disk, check your Recycle Bin, and perhaps pull out an undelete utility.

Windows 10 Backup Underway

Creating a Backup Image Using Windows’ Built-in Backup

I don’t think much of the Windows backup utility–but any backup is better than no backup. Let’s take a look at how to use it.

Is There a Real Alternative to Windows?

Is There a Real Alternative to Windows?

Only Windows is Windows. There are alternatives, but whether they’re right for you depends on you.

Are PCs Doomed?

While the ratio of PCs to mobile devices may change over time, I believe PCs will not be going away any time soon. They’re just too darned useful.

How Should I Set Up My Home Network?

How Should I Set Up My Home Network?

A home network allows you to share a single internet connection, as well as data and devices, between multiple devices. I’ll review the basics components of a home network and some steps to take as your network grows.

A photorealistic and thought-provoking thumbnail for a blog post discussing the dilemma of using adblockers. The image features a computer screen displaying a website full of intrusive and overwhelming ads, making it difficult to see the actual content. The screen is cracked symbolizing the broken state of internet advertising. In the foreground, a person (Caucasian male) looks frustrated and concerned, with a hand on his forehead, pondering the impact of adblockers on websites' survival. The person is in a home office environment, reflecting the common internet user's perspective. The ambiance is slightly dim, highlighting the serious tone of the topic. This image should visually capture the tension between the necessity of ads for website survival and the negative user experience they often create.

Is It Time to Start Using an Adblocker?

Advertising on the internet is broken. It might be time to think about using adblockers and supporting your favorite websites in other ways.