How do I contact customer service for Outlook.com?

People ask every day how they can reach someone at Microsoft to help with Hotmail and Outlook.com problems. You can't phone, but there is on-line help.

I get questions like this a lot. And what’s interesting is that the answer keeps changing.

Things are getting better, but it still feels like we’re dealing with variations on the theme of “no”.

Of late, however, there’s a little hope.

What there isn’t

I have to be very, very clear: there is no telephone support for Outlook.com. There is also no email support for Outlook.com.

This is the cost of free email. The same is true for other free service providers.

Unfortunately the “Windows Live Help Solutions Center” that was available for a while seems to have disappeared along with “Windows Live”.

What help resources there are for Outlook.com have moved.

What About Hotmail?

Hotmail became Outlook.com. Even if you have a Hotmail email address, it’s the Outlook.com interface that you’ll use to access your email on the web, and the Outlook.com help and support options that apply to your Hotmail account.

Outlook.com help

Outlook.com’s help pages are the only official Microsoft support resource available for Outlook.com.

Don’t expect hand-holding.

But you can expect help for the most common questions and problems. Perhaps the most important (and sadly perhaps the most neccessary) example is My Outlook.com account has been hacked.

There are several solutions to common problems including step-by-step instructions to perform common tasks and deal with common issues.

Outlook.com forums

Microsoft also provides Outlook.com forums for peer-to-peer help. Now the good news here is that there are in fact Microsoft personnel who are interacting on the board. They’ll frequently answer questions, and point you at the answers elsewhere on the site. It’s unclear how quickly or reliably they respond, but it’s most definitely a start.

Outlook.com LogoBut as is implied, quite frequently other Outlook.com users will be able to provide you with the answers you need.

One of the things I’ll reiterate is simply this: use search. If you spend any time browsing it’ll quickly become clear that the vast majority of questions being asked have already been answered elsewhere within the forums. It’s very much like Ask Leo! in that way.

If you take a few minutes to learn about and exercise the search capability of the site, read the existing answers and the existing discussions posted by other users, there’s a very good chance you can get probably your Outlook.com question answered without having to wait for anyone.

This is an update to an article originally posted : March 25, 2009

There are 151 comments:

  1. Greg Petrolati

    I was just forced into hotmail live and have lost all of my hotmail contacts and stored emails. How do I get them back?

    Since this article is about contacting Hotmail customer service, I would recommend you read the article and contact Hotmail customer service as outlined above.

    - Leo
    28-Mar-2009
  2. Vic Ridge

    I have experienced a problem with live mail where when you click a link, such as this one from Leo’s e-mail, I receive a message from windows stating it can’t find the site. I’ve learned that you may have to retry as many as four times to get to the IE or Foxfire site.
    Patience is, after all, a virtue.

  3. fastfreddie1959

    I left MSN hotmail 4yrs ago.
    There support really stinks.
    And now it seems that yahoo is falling
    right behind them.
    What is wrong with these companys that
    they can’t support the end users?
    Yet they have no problem spamming your
    inbox with garbage ads.
    There in control for now.
    But hopefully in the future things will
    change and not one company will be
    in control of the net like MSN is.

  4. Brad Murakami

    I’m having continuous problems with not being able to forward emails or even accessing my contacts. The cursor just doesn’t show up (eg when I try to forward something) . Sometimes after 10-15 tries the curor finally shows up and ‘blinks’ sometimes it never does (try another day!!!!!!!!!!!) The same with acessing the address book and trying to send an email to a selected person (IF I get that far!!)….if I get an address the curor again is very likely to not appear at all (despite numerous attemps . over and over again!!!! Why is this happening , and what can I do to fix this frustrating problem…..I wrote msnhotmail once before and I received no response. Thanks, Brad Murakami

  5. GE Guy

    I have my id I cannot get my password. I know my secret answer to my qustion and it says it is invalid. It wants me to got to my email how can I do that when I can’t remember my passowrd?

  6. justin lee kian sin

    what could i do in order to reopen my hotmail account? thanks!!

    I’d start by having you read the article you just commented on.

    - Leo
    05-Apr-2009
  7. dave w from paterson

    i’m in the same boat. i have had hotmail since the days of four digit passwords. the only previous time i had problems like this is when i was in thailand right after y2k. maybe we have all be confickered up. what good is trying to reach hotmail trouble desk when we can’t get into our accounts to read the response?

  8. proline-player.com

    unbelievable……how can you be so big and not have a contact number or even support email. USELESSSSSSSSSSSSSSSSSSSSSSSS

  9. Read This

    I just found this under a “Service Aggrement”
    “17. Changes to the Service; If We Cancel the Service.

    We may change the service or delete features at any time and for any reason. We may cancel or suspend your service at any time. Our cancellation or suspension may be without cause and/or without notice. Upon service cancellation, your right to use the service stops right away. Once the service is cancelled or suspended, any data you have stored on the service may not be retrieved later…”
    Wonderful

  10. adam

    hi,

    what is going on with hotmail? there is no phone #…very frustrating!!! i have no inbox. what is going on…are they deleting our free accounts???

    thanks

  11. Robin

    windowslivehelp.com has the following message…

    “Hotmail and Windows Live ID experienced a service disruption starting at 8:44 PM (PST), which ended at 10:15 PM (PST), and during this disruption you may have been told your inbox did not exist. This was incorrect messaging. Your inbox, contacts and Live ID are all intact. We’re all Hotmail customers, so we appreciate how frustrating this experience was. Thanks for your understanding. If you’re still getting errors, please close out all browsers and sign in again.”

    …I followed this instruction and all is now OK – my mail is still there.

  12. Leo
    Important

    Windows Live Hotmail apparently suffered an outage of some sort. Inboxes (including mine) disappeared and a message that I didn’t have one “yet” was displayed.

    This is not your fault, and there is nothing you need do.

    I got my inbox back by:

    • Signing Out

    • Waiting a while

    • Signing back in

    Nothing more was required, and my inbox was back.

    Important Lesson: Backup and/or stop relying on free email accounts as the only place you keep important information.

    - Leo
    09-Apr-2009

  13. Craig Shreeve

    When I sign in to MSN A message in the mail tab tells me that Hotmail is temporarily “down” This has been going on for over a week! and yet not a peep from MSN about this problem can be found.
    Also Mozilla Firefox has crashed and it’s been down over a week. What gives??!!

  14. cindi crosley

    I find it remarkable that windows will not talk to it’s clients. How can you remain in business? Other people will fix my problem for $59.99. Maybe windows own these places and it is their way to make money sence our e-mail live is suppose to be free. Iam 66 and some things are hard for me to understand but I do understand when a company gives bad service. This is very bad service. I had no problems until I got windows live. Now nothing but problems. How sad this company is for mistreating customers.

  15. Anna

    I am really sick of not being able to see my entire email because of an annoying blinking ad on the right of the screen. I actually have to scroll over while I am reading my emails so that I can see all of the text. I’d love to complain to hotmail about it, but since this seems to be impossible, I have instead switched to gmail.

  16. Jane Bass

    I am really frustrated. I have tried so mny times to contact Hotmail and get an answer to a question I have asked! Why is my email page virtually covered by advertisements? Is there anything I can do about it?

    No. That’s how Microsoft gets revenue to pay for this free service.

    - Leo
    28-Apr-2009
  17. M. Shah

    I can not open my new or existing e-mails from from my inbox since this new window live changes. Any time I click on my e-mail it re-route to google or some other address? I can’t access their customer service for help?

  18. Mont M

    Up until this past week, I was able to click on my name only to connect with msn hotmail. NOW, everytime I want to read my e-mail, I have to type in my e-mail address AND my password. How do I get back to one simple ‘click’?

  19. Jane Rayner

    I have been trying for over a week to find the support form to complete to have my hotmail account re-opened. Not one of the links provided has the form nor anything to do with my problem. Can you people at least get that right!!!!!!!!!!!!

  20. Melinda

    Sunday I received an a message while logging on that my account had been closed or access denied due to a violation of the terms and use agreement. I have no idea why this would have occurred. I do not send out mass e-mails creating a spam issue and I do not send pornographic e-mails. I have no idea if someone else could have hacked into my e-mail and done so, but feel that someone should have asked me for some sort of response before they just close my account. I have very important saved filed and all of my contact information is in there and I can’t access it. I have sent 2 e-mails to the address I was provided by the on-line support team, one Monday and one Tuesday and have yet to receive an answer. I even told them if they need me to change the address and they can just transfer my files and contacts over I would do that, but I have heard nothing and I have information in there I need to get at.

    Please advise!!!!

  21. Coy Childers

    How do I get to my Hotmail e-mail account so I can update personal info?

    You login to your Hotmail account as usual, and then use the Options menu on the far right of the Hotmail page and select “More Options” there. Personal account information is in there.

    - Leo
    31-May-2009
  22. moamen

    I received an a message while logging on that my account had been closed or access denied due to a violation of the terms and use agreement. I have no idea why this would have occurred. I do not send out mass e-mails creating a spam issue and I do not send pornographic e-mails. I have no idea if someone else could have hacked into my e-mail and done so, but feel that someone should have asked me for some sort of response before they just close my account. I have very important saved filed and all of my contact information is in there and I can’t access it. I have sent 2 e-mails to the address I was provided by the on-line support team, one Monday and one Tuesday and have yet to receive an answer. I even told them if they need me to change the address and they can just transfer my files and contacts over I would do that, but I have heard nothing and I have information in there I need to get at.

    This is a classic reason I so strongly recommend never keeping important information in only a free email account. If something happens your chances for recovery are often slim.

    - Leo
    01-Jun-2009
  23. Bill Chubb

    Moamen writes…
    I have very important saved filed and all of my contact information is in there and I can’t access it.

    Sorry to sound harsh but the salutary lesson here is that important data should never be stored via a free web-based e-mail service. As has been inferred by Leo, myself and others many times, you get what you pay for and, if it’s free, you can’t expect much, if any, customer service.

    Hotmail, along with Yahoo!, is the first choice of spammers and, as a reliable service, doesn’t merit consideration by serious users.

  24. Sheena Stevens

    I have been shown the “your account has been closed due to violations” notification and it says to fill out a form with a link at the bottom, but does not provide a link!!! How can I find this ” e-mail support form ” ???
    I e-mailed hotmail yesterday about my account sending out messages automatically and asked how they can be stopped — and now they block me out ?? what is going on!!!

  25. AMY ALEXANDER

    i have contacted html tech support 3 times and i dont get a response,i am un able to view my hot mail pro file it take me to a blank web page i am so frustrated with this.

  26. Peggy

    I have not been able to access my hotmail account for about 4 days now… everything was fine and nothing has changed on my computer but no matter what computer i used i can’t get in. there is no error message, i am using the correct email and pswd, it says its working but seems to freeze up.

  27. margaret cardle

    why can’t i sign in to hotmail got a new password at their request still don’t accept it

  28. Ann Boudreau

    I live in Montmagny, Province of Quebec in Canada. Since last Wednesday, hotmail isn’t working for anyone around here and no one knows why. Some are waiting for job application replies, some are waiting for family news, etc. It’s not pleasant and hotmail doesn’t advise us of the problem which I think they should do because how long is it going to last ? Thanks on behalf of the resident of Montmagny.

  29. karen

    The same thing just happened to me, my account is blocked due to abuse.
    I have no idea why. I also have may hotel and air reservations on there that I need to retrieve. I also am getting now herewith their on line help. Its worse than EBAY at least you can talk to someone there if you have a problem. This is very fristrating has anyone actually gotten help with this??

  30. JODY LANGSTRAAT

    I SELL AVON AT [website removed] SOMEONE FROM A HOTMAIL ACCOUNT IS CONTACTING AVON REP TO TRY TO PLACE AN ORDER WITH FAKE CREDIT CARD IN FO I THINK THESE PEOPLE NEED TO BE STOPED . HER EMAIL IS [email address removed] SHE JUST ONE OF THE MILLIONS GETTING AWAY WITH THIS. NEW REP MIGHT TAKE HER UP ON THE OFFER I WILL NOT. THANKS IF YOU CAN HELP.

  31. Thabo

    I received an a message while logging on that my account had been closed or access denied due to a violation of the terms and use agreement. I have no idea why this would have occurred. I do not send out mass e-mails creating a spam issue and I do not send pornographic e-mails. I have no idea if someone else could have hacked into my e-mail and done so, but feel that someone should have asked me for some sort of response before they just close my account. I have very important saved filed and all of my contact information is in there and I can’t access it. I have sent 2 e-mails to the address I was provided by the on-line support team, one Monday and one Tuesday and have yet to receive an answer. I even told them if they need me to change the address and they can just transfer my files and contacts over I would do that, but I have heard nothing and

  32. Tom Cote

    I keep receiving undeliverable mail from the postmaster on the following e-mail address.
    greenshipoint@clinic.net
    I do not have this address in any of my contacts, why do I keep receiving notices from the hotmail postmaster?

    Probably because some spammer is spoofing the “From:” address on some spam to look like it came from you – hence if/when the message bounces it goes back to you. Nothing to be done.

    - Leo
    19-Jul-2009

  33. Arlene

    I used to be able to upload lots of pictures when sending an e mail but as of yesterday i can only upload one at a time, people are waiting for me to forward on pictures but it would take couple of hours to upload one at a time. Why has it stopped doing this, how can i get it back to normal?????????????

  34. Karen Locke

    I can log on to my msn e-mail account, but when I click on any of my e-mails I cannot open them. It will not let me do anything! I have had no luck being able to find a contact number to troubleshoot this. So I just opened an e-mail account with yahoo and as soon as I have everything else transfered over I am deleting my msn. POOR CUSTOMER SERVICE!

  35. Bouzer

    MSN emails also has “stopped” us from signing in automatically now, so, the best thing to do is to convert to Yahoo mail. MSN is now “forcing” us to comply to all their “new” programs and we have no choice but to comply. So, lets all change over to Yahoo mail. Screw MSN. They create nothing but problems for us. Since they make sure we cannot sign-in constantly by “typing-in” our email etc, screw them, Yahoo has never done this nor created these problems herein. So CHANGE too Yahoo and end these problems…

  36. shaun

    I keep geting a hanging window when I try to reply to a message, and have to kepp refresshing it, or back button, this is annoying, also I think the customer service could be better a land line or several hundred with an 0845 number that way they make some money to pay the staff. also I have put severl emails in blocked sender section and I still get messages from them, annoying little people who have nothing better to do. they need to get a life. also sick of winning the lottery, christ I must have bilions, i simply mark as phishing scam as you cannot reply to these idiots to say what nice people you think they are. LOL.

  37. herman

    So, windowslivehelp.com really is a Microsoft web site? Although I was already logged in to a Windows Live account, I was asked to sign in again to Windows Live before I could submit a question. When I clicked the “Sign In” button (in Firefox, thank God),

    1. I was warned that the encrypted page was about to use an unencrypted connection to POST my account information,
    2. The authority that issued the web site’s wasn’t a recognized certificate authority,
    3. The certificate couldn’t be verified because the issuing authority wasn’t available online.

    Sounds like a phishing site, and not a very sophisticated one, but here you say that it’s legitimate? Is really any way to know which are Microsoft’s web sites and which are phishing sites?

    WindowsLiveHelp.com is legit. It’s just stupid that they haven’t coded that site to avoid the warning. They should know better.

    Leo
    22-Sep-2009

  38. s kick

    After 6 months of trying to figure out who and how someone is accessing my Hotmail acct., I tried to get some help from hotmail customer support. Forget it! Since my problem is not the “Norm” I have gotten no help whatsoever. I didn’t forget or give my password to anyone, and have changed it several times. Still numerous e-mails sent to me are not delivered… Intercepted by someone unknown to me. Lost in cyberspace along with the Hotmail help staff!

  39. Michael J. Kulczycki

    This is outrageos. I can not sign in just because windows live wants me to change password. I have the same password for last four years and i am NOT GOING TO CHANGE IT! I am 60 yrs old and I forget things. If I change password, I’ll forget it. If I write it down, I’ll lose it.At sign in are boxes to “remember me”. Every time I check them, byt windows maliciously does not want to remember just because I refuse to change my password.Where are those days when you click on hotmail and just opened it. I WANT IT BACK!!!
    I do not want this run around like government, or something. I really need answer(in simple language-I’m not computer person), otherwise I will go to someone else for service, because is just pain in the rear to deal with your “innovations”. Regards, MJK.

    I hope you understand that I am not Hotmail, and this site is not associated with Hotmail.

    As much as you want to keep the same password, it’s a very, very bad idea, and could easily lead to your account being stolen – it’s important to choose good passwords and change them periodically. Tools like Roboform can help manage them for you (I honestly don’t know my online banking password, for example, but I don’t need to – Roboform remembers for me.)

    Ultimately, though, these should be your choices, I agree. I know of no way to force Hotmail to operate as you wish, and if they’re not responsive then I regularly advise people to use a different service, exactly as you’ve threatened to do. It’s often the right move.

    Leo
    03-Oct-2009

  40. Deborah Mortimer

    Apparently Hotmail cannot handle spam mail. They have shut down all incoming emails from @att, @bellsouth, @comcast, @rr.com and a few others. This was done (they say) due to people complaining about spam mail. Now, just so everyone knows, I am getting emails from my yahoo account just fine AND I am getting plenty of spam in my hotmail account. I just can’t recieve any emails from my friends. And lucky them, they have no customer service….I need to get rid of my Hotmail account and move somewhere else, for good.

  41. Samir Majhi

    I’d problems with opening a hotmail account since only 3 registrations are allowed per day per IP, which in my case is used by over 5000 college students. So, I asked the support team to enable more than 3 registrations from our IP, and the response was within 2 hours. So, the hotmail online support feature seems to be quite effective.

  42. Cathy Bowden

    Leo.. thanks for all your help, you are great. I can’t get into my hotmail account due to forgetting the new password (I was made to change it). I did the form with the all the information, IP’s, folder names, etc. They said I would be notified in 24 hours – it’s been 3 days. Any advice?

    Thanks

    Cathy

    Not really. I’ve become much too cynical when it comes to Hotmail. I know some people have had success doing what you’re doing, but my experience is that once you’ve lost an account it’s gone forever. If I had any advice it would be to move on.

    Leo
    09-Oct-2009
  43. eric brown

    my friend cant send me emails from his work account his email address is [Removed]. i have two addounts in hotmail and the other one recieves his email fine. its just that [Removed] doesnto recieve his emails at all. please assist with this matter…please?

  44. Charles rabamad

    Hi Leo, MSN Hotmail prompted me to reset my password because I tried to sign in few times with the wrong password. It appears someone was trying to access my e-mail. . . the issue here is every time I tried to reset my password using the secret questions it tells me this option isn’t available and they will mail me my password to my e-mail address which I can’t access in the first place. What should I do to access my e-mail. They don’t give you an option to give them a different e-mail address other than Hotmail. Thank you.

  45. Marie

    Hi,
    I am looking for a mail adress to Hotmail. Please let me kno`?? Thanks in advance. BR Marie

  46. Dorothy Howard

    My ISP is earthlink. For some reason hotmail is blocking e-mail to my sisiter who has a hotmail account. I contacted earthlink and they advised that the problem is with hotmail. I went to hotmail’s postmaster page and filled a form about blocked access. The form really seemed to be for bulk mailers (which I am not), but it was the only contact information they had. How can I get hotmail to stop blocking my mail?

    In general, the average person cannot. More thoughts here: Why is my mail to this person not getting through?

    Leo
    01-Nov-2009

  47. Maxine

    Hi,

    I’d like to close my hotmail account and I can not. I’ve gone through all the steps and tried to even close my Windows Live ID. I get the response that it can not be closed until my hotmail account is closed. So I click on that link and I get the error message that the option of closing my hotmail account is not available on my account. Help???

  48. Glen

    Hi Leo, I just read Maxine’s comment from Nov 1 and omg, I have the same issue! I actually closed the hotmail acct, several times, but the windows live account which I Really want to close won’t go away! Help!!!

  49. Ron Cherri

    Objective: Display your website on ours

    Hello,

    Help Center for Youth Development “HCYD is an independent, nonprofit, endowed with legal personality governed by its Constitution and the present status of the devices act as aforesaid.

    Help Center for Youth Development (HCYD) has developed an action plan to mitigate the seriousness of the problem of youth. Within its comprehensive plan, the organization will develop alongside an emergency plan to create jobs to alleviate the current economic situation for disadvantaged people.

    Given that the conditions do state of perplexity, “HCYD” will use past experiences, research and other action plans that could lead to a solution to the disadvantaged and the new entrant. The organization is growing with the help and effort of everyone, she’ll develop a program whose results are convincing and effective.

    The organization has no sex, color or race, religion or any other prejudice, we service ALL of the world, you need some help, others too! We are the managers of our assets, think of others.

    We would like to display your website on our website so that our youth to an Access to your site quickly. But your permission would be appreciated

    Ron Cherri
    Cell: 514-975 9924
    Email: roon_htm@hotmail.com

  50. Carla Herwitz

    How do I change the date a greeting card is reminded of and delivered. I was way off.

  51. William Govan

    MSN blocked one of my email accounts. Why,I don’t know.My major problem is to open email attachments
    from other email sources. Attachments which use WMP always open. No other type of attachnent will open for me. I have tried all given info to no avail. Trusting my friends without knowing what the attachnent contains I forward all to other friends. I have been doing this for a long time with no problems.
    I just did a complete computer cleanup while saving certain and re-installed Windows Vista.
    On opening my email all accounts opened except
    and this one that contains important info.
    MSN what is your problem?
    Confused
    William Govan 17/11/09 @ 7PM

  52. meya

    How do I get rid of junk mail? My friends have been receiving junk mail from me I wasn’t even aware please help. Thanks

  53. kumiko miyai

    recently someone got into my email account and sent a false message to all of my contacts. Right after that I could not open my email but finally
    with Microsoft Hotmail service, I was able to change my password. I have been getting this email saying, “I’ve requested to RESET my password
    and I should confirm”. When I tried to go to the web site they say to confirm, I don’t find the right site. Do I still need to confirm ‘RESET”?

    You should never confirm a password reset that you didn’t explicitly ask for. Everything else is either someone trying to hack your account, or a phishing scam.

    Leo
    22-Nov-2009

  54. John D Phillip

    I am finding that some e-mail addresses which are in my contact list do not appear when I am wanting to send a new e-mail and click “To”.
    Is there any way of remedying this?

  55. Christine

    Why does hotmail show all my pictures in my photos file when I hit attachments?????

  56. Malcolm Parker

    recently i received an email and it was a friends name so i joined the tupley group before i contacted her, when i contacted her she told me she had not sent it, now friends are receiving requests from me to join the group, how can i get rid of this system from mu computer?

  57. DORIS ONG

    I have received this email listed below. Just want to verify, is it a scam? Please reply.

    Dear Winner,
    Christmas time is here once again, we wish the merriest of Christmas to you and your loved ones, and we wish you happiness and prosperity in the year ahead.
    It

  58. dave moskowitz

    i have been receiving and playing along with a guy from africa who is really a piece of work,he is trying to get me to mail passport/id,to share in 6.2 mil ,i would like to forward these e-mails to youas i do not want this to go any further,but people should be warned this is the second time i got something like this,you will laugh at the name he is using mr. doukou ,( like count dookoo from star wars) is that a real name doukou in africa,could be but maybe he does not watchour movies,if you wishto check my e-mail feel free ,he sent me a message today on my reply to his last message yesterday or the day before ,dave

    You should never interact with these people. Stop replying, ignore all further attempts to communicate.

    Leo
    05-Jan-2010

  59. john p boltas

    why was this e-mail address cancelled right out from under me> i have all my files from electrical date,and contacts are all gone.i have tried everthing to get it back. no luck gone! John P boltas

  60. Anthony Dempsey

    Hi, I received an email lately supposedly from a friend entitled Hi so I opened it and it was an advertising email telling me that my friend had purchased a phone and that I should do the same. The email to my recollection came with no attachment but a link to this product which I did not click. I deleted the email and the next day I started recieving emails from friends of mine who had received the same email from me. This thing had hacked my address book and then deleted all my contacts. Is there any way I can get them back. My account was not stolen I have no problem logging in, I have changed my password, is my account now ok? Thanks.

    Quite possibly not – read this article: Is changing my password enough?

    Leo
    14-Jan-2010

  61. Robin Gartee

    I keep getting emails from Windows Microsoft Center asking for my ID, password, date of birth, country, occupation and alternate email. Says if I dont provide this info I will lose my account permanently. I know this is not windows live hotmail sending this but I know of no way to turn them in which could save some people a lot of problems should they provide this info. ROBIN

    They already know about it and are doing what they can (which is very little). Simply ignore the emails.

    Leo
    14-Jan-2010

  62. spoospey

    cant reply to my hotmails and cant send one! the box for composing mails appears innactive! what is that all about! any help?
    steve

  63. Mandy

    I currently have two email accounts on hotmail.com
    One I use on a regular basis and the other I haven’t used in probably two years. I want to close the account but can’t for the life of me remember my password OR my secret question answer! What should I do?

  64. francesca

    All of my contacts have received a virus email with a link in it from me several times within the last 48 hours. I have not sent them myself and they are not in my outbox. How can I stop this happening or report it?

  65. Tina

    my other email add is with hotmail. I can’t get into that account. I know I have the right password but in the midst of my hurry to receive an important email I decided to press the tab that says ‘forgot password’. I went through the steps and can’t remember my old postal code info and know my alternative email add is still in service.

    So what do I do when I have saved very import stuff on there as well as my contacts?

    What do I do to get into hotmail?

  66. Kevin

    I just had emails sent out to all of my contacts regarding canadian viagra. I did not send this and wondering how to report it or stop it. Does this mean I have a virus of some sort and do I have to close my account in order to stop this?

  67. tana

    Spam has taken over my hotmail adress and sending everyone an email for money

  68. Georgie

    Hi i am trying to get some one to help with emails as i am not recieving any from a particular address i also do not have spam so i cannot check there either help pls

  69. Kathleen Hlavacek

    I just had emails sent out to all of my contacts regarding viagra. I did not send this and wondering how to report it or stop it. Does this mean I have a virus of some sort and do I have to close my account in order to stop this?

  70. Ruth

    Hi I had about 700 contacts on my e-mail account but all of a sudden they have all disapeared? Does anyone no why this is? How do I get them back? Please can someone please contact me [email address removed]

  71. simon hammond

    Hi there, I’ve had a hotmail account for two years & always had my password saved but for some reason it doesn’t work anymore, i can’t remember the password & my secret question seems to be wrong. i’ve requested a new password but it just sends it to my hotmail account of which i can’t sign in too. i’ve tried to contact MSN but it seems that you have to be signed in to contact them so i’m absolutely stumped of what to do.
    please help. kind regards. simon

  72. Alrick Thomas

    Hi I’m not receiving emails from particular email addresses. I use to recieve them before & all of sudden over a month ago now I not able to recieve them. can you help as this is becoming extremly fustraighting…..Thanks

  73. Susan Snyder

    I just received an e-mail telling me that my account with hotmail will be shut down. If I want to maintain it they ask for my address, password, date of birth country – I wonder if others have gotten a similar e-mail.

  74. brian

    ACCOUNT ALERT?
    From: WINDOWSLIVE TEAM [email address removed]
    You may not know this sender.Mark as safe|Mark as junk
    Sent: Wed 2/10/10 5:55 AM
    To:

    Account Alert

    VERIFY YOUR FREE HOTMAIL ACCOUNT NOW !!!

    Dear HOTMAIL Customer,

    Due to the congestion in all Hotmail users and removal of all unused Hotmail ,Msn,.Live Accounts,Hotmail would be shutting down all unused accounts,You will have to confirm your E-mail by filling out your Login Info below after clicking the reply botton, or your account will be suspended within 24 hours for security reasons.
    Confirm Your Identity

    Hotmail ID: ……………………………………………………………………………………..
    Password: ………………………………………………………………………………………
    Your Birthday: ……………………………………………………………………………….
    Your Country or Territory: ……………………………………………………………..

    Enter the letter from the Security Image :VX2G99AAJ
    Just a couple more details…
    * Type the code shown

    CODE: AG98JA2N1
    This helps Hotmail! prevent automated Verification.

    After Following the instructions in the sheet,your account will not be interrupted and will continue as normal.Thanks for your attention to this request.We apologize for any inconvinience.

    Hotmail ! Customer Care
    Case number: 8941624
    Property: Account Security
    Contact date: 2009-10-20

    Copyright

  75. jess moore

    hey someone sent sum emails from my account with a virus attached (even though i close my account after each time i use it)..so i changed my password on my hotmail and my facebook yesterday …and looked again today and still someone managed to send out another email!! – in portuguese! so i know it wasnt me!
    so can u tell me what to do??

  76. HOTMAIL DOES NOT WORK

    Hotmail.com does not work — I cannot get hotmail.com homepage.

  77. James

    I have a suggestion for the windows live people. I am NOT sure who to suggest it to. So here it goes and PLEASE pass it on to whoever it needs to go to. My suggestion is this. Since many cell phones come with thier own email address how about putting something in the contacts information page to put thier cell phone email address so when I or anyone clicks on a contacts name I can choose between thier personal or public or work or cell phone email addresses. Instead of having to have a seperate account for thier cell phone email addresses. Its just an idea post it somewhere (IF you want to) and see if you get any responses for it.

    Thank you for your time.
    I hope you are having a good day.

  78. mohamed laissy

    I suspect another individual is using my Passport or Hotmail account without my permission.

  79. Alexa Reynolds

    My email is sending spam messages to everyone on my email contact list. How do I stop tis problem?

  80. ajay

    Yes Roger those emails mail.hotmail.com as per my knowledge is not a sub domain of hotmail.com because now a days they are using live in place of hotmail. yes you can do something as LEO allready specify what to do but if you are getting on finding that post you can get some notes on what to do if your contact list has been stollen

  81. Lana

    I found your site when trying to find a way to contact MSN about a blatant identity theft attempt via my email. I finally did find a place to send a comment they will read but not respond to. Here’s the url. You need to scroll to the bottom of the page and answer the question, “was this information useful.” Click “no”. Then you get a box that allows you to tell them what’s up.

    http://www.microsoft.com/protect/default.aspx

  82. Hugh

    How do i get windows live hotmailplus in canada?
    Please supply me with the phone number for customer service in the usa.
    thanks

  83. charline grant

    hi, yesterday someone hack into my email account and sent spam messages to everyone in my contact list, i try to log into my email account to let everyone know it’s a scan and they shouldnt reply and the hackers changed my password. please help me and others who might find themself in this sitaution. they sent an emailing saying the hotel i was saying in in London was robbed and I lost all my stuff and they need $1850us asap to get back home. this was sent from my email account [email address removed]. i believe thy gain access last week when i got an email from hot mail asking me to verify that my account that it is still active and by replying to email that was sent to me that would be my verification. I did exactly what the email says and that’s how they were able to get in. i am worried that this might happened to someone else. thank you, charline

  84. Bill

    When i put my e/mail addres in i click for it to remember.It Does not.This has been going on for months. am getting upset

  85. ram kothari

    Dear sir, pls Help i want contect hotmail customer suport. I can enter & also can see new mail in my mail box but i cut send any mail, pls send me solution.

    Thanks allot
    Ram kothari

    Please read the article you just commented on.

    Leo
    08-Mar-2010
  86. rona stephen

    i receivevd an email from your (supposed!) organisation asking if my account is still alive. They were asking me to fill in my details including my password. surely there is something wrong here when my password is my concern only? please can you tell me if this is bona fide? i have held this account for almost eight years.
    thank you in anticipation.

    If they’re asking for your password in email, it’s a scam. Only you should know it, and only use it when you login in (or do password-related stuff on the site it applies to).

    Leo
    11-Mar-2010

  87. matt

    I forgot my password to 1 of my 2 hotmail accounts, so i asked for a password reset and they sent it to the same account that i cant log into, What can I do about this? How can i change my backup address to a different one? Thank u all very much for ure time.

  88. rich kopala

    I filled out a live hotmail password recovery form and received a support ticket number. It’s been four days. Is there any way to inquire about the current status?

    Not that I know of.

    Leo
    12-Mar-2010

  89. Bernard Simmons

    I was saving several messages in my account but they got lost without me knowing how is there anyway that they can be retrieved? Thank you.

    Not that I know of.

    Leo
    12-Mar-2010

  90. Fabio Rosa

    I have no idea how, but i have lost all my messages which were in my folders and in my inbox stuff that were important. Its there any way i can get it back? pleaseee…

  91. Mr SR Bates

    This is ridiculous.I want to talk to someone about not being able to sign in & access my emails & I cant find anyone or anything to help me.

    Did you read the article you just commented on? Microsoft is clear that there is no telephone support. Use the information in the article to get help.

    Leo
    15-Mar-2010

  92. samantha

    I have messages that I can see in my hotmail inbox and other folder lists but when I go to open then it says they have been moved or deleted-but I can still see the titles etc……have they really been deleted or is this some kind of bug?

  93. Terry McArdle

    My hotmail account has been closed, without any explaination.
    Hotmail helpline is not very helpful as there respnse is extremely slow.
    I require vital documents from my folders.
    Can you provide an address to contact Hotmail.
    Thanks
    Terry

    Please read the article you just commented on,

    Leo
    16-Mar-2010

  94. ashlie beadle

    i have been trying to get into my hotmail account with no success s it is not accepting my password. i do beleive someone has hacked it which is stopping me get in as i am sure that i am putting in the correct password. I do not have a another email adress but i this is my dads eamil adress to contact me on to reset my password

  95. linda

    i have a prior hotmail account that is not transferring to my new Hotmail Live account. how do i transfer my contacts to the new system?

  96. Valdon Daniel II

    I have contacted customer service several times and I desparately need assistance. Somehow my email password was changed and it locked me out of my account. I have job related and urgent emails that I need to respond to and can’t access. I changed the password sometime in January 2010. However, someone changed it within the last 1-2 weeks. HELP!!!!! Send response to [email address removed] or call my new home [number removed]. THIS IS URGENT!!! I need access ASAP or can you forward the emails to another account for me?

    As is stated in several places I cannot recover lost or hacked accounts. The article you just commented on contains the information I can provide. I’m sorry that you’ve lost what’s in your account (I don’t believe you can get it back), but that’s why I caution so often and so strongly against keeping anything important in only a single, free, email account. Learn from this experience and backup important data in the future.

    Leo
    19-Mar-2010

  97. majdz

    its been 5days since i last opened my email and now it’s not accepting my password. i kept logging in but it just gets frustrating every time it shows me those characters that i needed to type to get me in.
    i couldn’t remember anymore my the secret answer to those questions. i was kinda worried because i got some important documents in my inbox that i needed in applying for my work permit renewal and my visa renewal! i was desperately hoping that i could get some help so i could access my mails. i am using a new e-add as of the moment…i really hope that i get a positive response from MSN Live.

  98. Stephanne

    Richard – I can send emails from my hotmail account, but I’m not receiving any emails, so I’m assuming they are having issues today (and yesterday).

  99. Pat M

    Emails not coming into inbox or junk, is there a reason why this is happening today?

  100. Pam

    I’m not receiving any emails either – the last one I received was yesterday (03-17-10 at around 6 p.m) Mine issue is the same as Stephanie, can send, not receiving.

  101. Mary Anne

    Same here – I can send emails (I used my work account to test) but I’m not receiving any emails – haven’t since 6:30 am. Anyone having any luck?

  102. Theresa

    I am not receiving any emails myself. Why? What’s the problem? When will it be resolved?

  103. Mary Anne

    Just started getting emails again BUT I’m wondering what happened to the emails that might have been sent between 6:30 and 11:30…Gone forever??? Any ideas? and yes, windows live help is down. So frustrating.

  104. saf

    i am not revieving any emails at all to and i really dnt knw whats goin on can some 1 help ? pleazzzzzzz

  105. K Houchaymi

    Dear sir
    I got an email from the following address asking for my email password and date of birth. stating that because of congestion on email addrsses they have to cancel some of the addresses. offcourse I didn’t give them. I am sending the address so if you can do some thing about it.
    [email address removed]
    If you send me your email I will forward the email to you
    Thanks
    Khaled

    I don’t need to see it, and there’s nowhere to report it to that would do any good. It’s a SCAM, pure and simple. See this article: Is Windows Live Hotmail about to close my account?

    Leo
    19-Mar-2010

  106. tim

    I foolishly tried to sign up to an additional hotmail address now I can’t log on to my old one and have lost hundreds of messages sent and received also all the contact addresses

  107. Noa

    Dear MSN Hotmail,
    I get all kinds of fishing mail and unwanted adverts from the United States. Even though I list them every time in my blocked senders list. I still receive these absolutely unwanted mails.
    In my understanding these mails should not come in my unwanted mail / spam box. In my opinion is a blocked sender blocked and cannot enter my spam box / unwanted mail box.
    My spam box is used only for unknown senders only.

    It would be highly appreciated if blocked sender are absolutely blocked especially from the U.S. Since I live in Europe I have no interests in Americans loans or bargains.

    Solve this big problem, it is very much appreciated in Europe.

    Thank you.

    Noa

    This site is not related to or owned by MSN Hotmail, Microsoft, Windows Live or anything or any one other than me, Leo Notenboom. Your message posted here will not be seen by the people that make decisions at Hotmail.

    Leo
    21-Mar-2010

  108. Augusta

    I made this hotmail account a long time ago.
    I recently changed my password because, somebody hacked into my account. So i changed the password hoping this would help. However now, i don

  109. Ines

    My hotmail account has been hacked and I want to close my hotmail account immediately. Please help!

  110. Maria Davalos

    My e-mail has been closed. How long does it take for them to investigate and get it up and running. This e-mail is for my non for profit organization and I need it operational.

    There’s no way to know. I’ve heard everything from next day to never. This is another reason I so strongly recommend agains free email accounts for anything truly important.

    Leo
    26-Mar-2010

  111. Hassan

    I have recently downloaded “Windows Live Mail”… It has some inherent problem, when you simply click on the windows live mail, a box will appear asking to put your email and password. But when if you go on the top right side and crosses or closes that box than automatically you sign in to your windows live mailbox. This is a security issue and it has to be dealt on with the first preference. I cannot understand why this bug was not rectified at the trial stage. However, make sure that this bug will be rectified on war footing because some one can easily got to your mailbox by just closing that login window. Please reply immediately to my email address.

  112. Meredith

    My computer was hacked by an AT&T representative so I contacted customer support and nobody had helped ne. It has been 2 weeks now. One representative tells me how to change my password ANC the next one tells me that they changed my password. Well so far that have no emailed me a temporary password to my other email so j will be able to get into hotmail. This service is not very helpful and without email I am having trouble conducting my business.

  113. keith stewart

    I have rcently tried sending email and found that I am currently blocked. I know I have not broken any conditions so why?

  114. Mansour

    Dear Mr/Madam
    I am a hotmail user and i have a problem in the mail a month ago
    Where I can not send more than 15 messages Per day and this is causing
    me great inconvenience What are the reasons and how to deal with the problem?

    regards,
    Mansour

    No idea on the reasons, there could be several. For anything important I recommend using a different service that has customer support.

    Leo
    31-Mar-2010
  115. REB

    Today I received an email claiming that it was from windows live. They used a few colors in the message to attempt to snaz it up a bit. There claim is do to some difficulites random mail addresses are being eliminated. They then requested that I give them a bunch of personal information including my password to account so they might do me the favor of assuring my account is not deleted. What a load of crap. Warning.. Tried to forward it to the real Windows people but it does not appear that there is any way to do so. Oh well I hope there is no one gullable enough to fall for this kind of crap. BEWARE of DOGS!!!!! Never give your password to anyone.

  116. les karen

    Welcome to visit the website : e-bay2010.com
    Mail : [email address removed]
    MSN : [email address removed]
    have tapped in to my email somehow & sending out there info as its me, i know this as people have contacted me saying so how can i get rid of this

  117. caroline fletcher-wood

    I contacted you on another site a few days ago to complain about your recent change to signing in to hotmail. For security I always choose to use my password. I was able to click on sign in, type password, and click again in the same place. Now ‘sign in’ has moved lower so I have to move the cursor unnecessarily. How many movements will this add over a year? Thousands. Thought the idea was to try and have seamless transitions, and not to add extra useless wasted clicks or moves. And tonight – more problems! Trying to close my screen by using the white cross on red ground on rt hand top, kept getting, the ‘do you wish to close all tabs’ box!!! More unnecessary movements.I used to work for MORI – why don’t you do something about decent market research?

    “I contacted you on another site” – PLEASE understand that this site is not Microsoft, it is not Hotmail and there’s no reaon to believe that anyone from Microsoft will read your comments. The article you just posted this comment on has the proper ways to attempt to help.

    Leo
    04-Apr-2010

  118. Pamela Mitchell

    Went to sign into my hotmail account today Easter Sunday and was told it was closed. Spent $120.00 for iyogi support and they came up with I have to get Windows Live Hotmail to respond. Spent the money for nothing. So I hope your above info will help. I will now gladly pay for an account that I do not have to go through this again. At age 64 I am not to computer savy!! Thanks for letting me vent.

  119. Viviane

    Since last friday, now 4 days, I try to log in into hotmail, and once I enter my e-mail address and password is typed in and enter is pressed, the following address appears in the top line “http://sn112w.snt112.mail.live.com/default.aspx” and my comuter does not connect to Hotmail and so I’m unable to read my incoming messages, nor my contacts.
    After a couple of minutes, a message appears “Safari can not open the page as th server does not react”
    For your info: we are using an Apple computer.
    Can you please help as incoming messages are very Important for me (church and funeral assistances).
    Many thanks in advance.
    Regards. Viviane

  120. Subhash Mahajan

    Any messages sent to above mail box is not delivered into my inbox? Does it mean my account has been hacked?

    Not neccessarily, no. Typically it means an email program failure, or over agressive spam filtering.

    Leo
    08-Apr-2010

  121. mitzy

    a week ago i went into my hotmail account and saw i had appaenly send email to every one of my contacts which of course i had not ….every time i try to mail someone now or reply to their mail to me the message below is already there and i have to highlite and delelte it before i type ..how can i get rid of it ..my norton anti virus is on so i know its not that

    Hi dude:
    Hows going lately?
    Im doing fine.and best i can tell you its i got the BlackBerry 9700 already!From this site:www. emallzone .com
    And they also have a variety of electronic products (mobile phones, TVs, digital cameras, etc.). If you have demand, please visit at website:emallzone.com
    MSN: emallzone88@hotmail.com
    E-mail: emallzone88@188.com

  122. Sami

    Hi,
    I just loged on msn with my id [email address removed]
    and i got a notification of someone adding me with the id [email address removed]
    this guy or girl, whoever is trying to skam me.
    HeShe told me that heshe is turning on the webcam to show me something BAD..
    and the page it opened asked me for my credit card number. HeShe told me tthat the ccard number is just for confirming that im wealthy or DESERVING enough for the BAD thing… I want help from LIVE SERVICE to deal with a skam like this.. Plz Help Me!!! Thnx
    Regards,
    Abdul Sami
    Karachi, Pakistan

  123. Lauren

    hiya, Ive got a new laptop and every time i try to sign in it says troubleshoot and wont let me sign in ive tried to uninstall it and re-install it but itr still says troubleshoot i still can go on hotmail but not msn and also wen i sign out of hotmail it says there was a problem signing you out of msn account services and i dont even know what that is and no one else can sign in because of that

  124. Pamela Mitchell

    The above account I had since 2002. I have contacted all the abuse e-mail addresses and no one has answered why my account was closed. I have spent so much money since my account has been closed with iyogi, a tech guy that built my latest computer and opened an msn account. Should’nt someone respond to me. All my files, contacts, pictures, medical information is blocked from me. I opened the account in 2002 on an army post in San Antonio. I just cannot understand that I have received nothing from windows live explaining what has happened and in the mean time I have an account that I cannot get to and if they would just respond to me this could get cleared up. Truly frustrated

    “Shouldn’t someone respond to me?” – No. They are under no obligation to do so. This is a free email account, and you’re getting exactly what you paid for. This is why I so strongly recommend against using free email accounts as the only place to keep anything even vaguely important.

    Leo
    17-Apr-2010

  125. shirley

    I keep receiving notice that info on my HotMail account has been lost and they are going to cancel me, but what they ask for makes me uncomfortable. Is this really happening or is someone trying to get into my account?

  126. Rosemary Nowlan

    Over a month ago my system said it couldn’t send out a certain message. Apparently it did go out but,since then, everytime I go to live.com it tells me this same message still hasn’t gone out. A minor irritation but getting bigger every day. HELP!

  127. KOM

    IS THIS A PHISHING SCAM?
    I AM BEING TOLD THAT MY ACCOUNT DETAIL IS LOST AND NEED INFO TO RESTORE AND SAYS IT IS FROM HOTMAIL.
    Dear Account User,
    We encountered a problem with our database and a lot of records were lost, we are restoring our database to enable us serve you better. Your Windows Live! Account details are required so as to store in our database to keep your account active. Failure to do this will lead to you losing your account permanently.

    To update and enable us restore your account details in our data base to keep your account active, you are required to provide us the details below urgently. Click the reply button to enter details below.

    Name:

  128. courtney Manuel

    i keep getting a spam which sends to all my address book as well saying that i have brought some laptop and they should visit the site. it gets sent to my address book once a week. how do i stop this as people are getting [edited]??????

  129. scotty

    never ever give out your information!!! The email saying your acct is being closed or threatens to close it if you dont respond is a scam!!! [edited]…

  130. Mary Anne Carlson

    Anybody having problems with hotmail today, April 29, 2010?

  131. DALE ALSUP

    I CANNOT GET ON MY EMAIL. SAID MY PASSWORD IS CHANGED. DON’T KNOW MY PETS 1ST NAME SO CAN’T GET IT. I DID ANSWER THE EMAIL GIVING HOTMAIL MY PASSWORD ETC.(THAT IS A SCAM) WHAT CAN I DO? DALE

  132. Tina

    Same here, I’ve tried logging into my account. I used my password and hotmail stated that I’m using the incorrect password. I pray I can get into my account as I have a lot of information on my email account. I find it very surprising that Windows live Hotmail does not have a direct phone number to give customers for issues like this.

  133. Tina

    I’ve been able to contact customer service, just state that you calling regarding your MSN Hotmail account – 866-939-7737. Ask them to walk you through the process. They will direct you to http://www.windowslivehelp.com (password reset). Hope this helps.. this is very frustrating; I wonder how long it’s going to take them to reset my password afte submitting information for recovery?

  134. AS

    Hi, I changed my password last week tuesday because someone hacked into it and sent spam. Right after changing it I forgot and I was not able to log in. I filled out a password recovery form with as much info in the account as possible. They said the longest it would take is 24hrs. That was tuesday today im monday of a new week…Im not sure If I was supposed to do something else of if they dont even look at it and all of my important documents are gone. Please, please Im asking someone to help me

  135. mandy

    im trying to open an email that i sent to myself so i know it is safe but it wont let me open the attachments and i need these files
    PLEASE HELP

  136. Ronald martin Scott

    I have tried three times to contact Hotmail.com because some criminal in Lagoss has SPAMed me for my password and I fell for it.
    this person has changed my password and has been sending demands to people on my address book for money, saying I am stranded in lagoss.
    I have been desparatly trying to contact Hotmail for assisatnce, but despite me trying this past week, no one has come back to assist.
    I think now is the time to report this issue to the police. Ron Scott. at alternative email address [email addresses removed]

  137. zuhaib saddique

    I’ve tried logging into my account. I used my password and hotmail stated that I’m using the incorrect password. I pray I can get into my account as I have a lot of information on my email account. I find it very surprising that Windows live Hotmail does not have a direct phone number to give customers for issues like this.
    for fother info please contact me on this address. [email address removed]
    Regd.
    Zuhaib Saddique

  138. Toyin

    To whom it may concern:
    I have been blocked out of my email account: [email address removed] and do not know the answer to my secret question and do not have an alternative email address in the account as it was set up nearly 10 years ago. I have gone to the Windows Live ID Help

  139. andrew

    Toyin im in the same boat with two of my accounts, please let me know what action if any they have taken with your issue?

  140. andrew wolfenden

    some1 has hacked into my hotmail account to msn messenger account by deleting contacts to disabling inbox meaning cant access new messages unless if its an error by hotmail themselves.lets hope it just is an error by them.what need is some1 to tell me who has done this.

  141. Leo
    I’m closing comments on this article because the ‘comments’ are simply more problem reports.

    To be clear:

    • If you have lost access to your account, I cannot help you. I am not Hotmail, I do not have access to anything that would allow me to help you in any way.

    • Visit the Windows Live Help Solution Center as discussed in the article above. You may get some help there. You may not.

    And to repeat myself for the too-many’th time: this is why I continually rail against using free email accounts for anything important. You get what you pay for. Anything you keep only in a free email runs the very real risk of being lost forever and without warning.

    Leo
    21-May-2010

Comments are closed.