Articles tagged: customer support

Why Can’t I Talk to a Real Person?

There are many reasons you’re more likely to be directed to online and self-help resources than talk to a real person.

Is Outsourcing Tech Support Evil?

Cost-cutting by sending tech support overseas is often derided as a terrible move, but it’s not the location that matters, it’s the quality.

Ignored by Online Services? Remember, You Are Not the Customer

When free services seem to change arbitrarily, it’s easy to wonder if they’re paying attention to their customers. They probably are — just not the ones you think.

How Do I Contact Outlook.com Customer Service?

People ask every day how they can reach someone at Microsoft to help with Hotmail and Outlook.com problems. There is help.

Searching for a Technical Support Support Phone Number? Avoid This Huge Trap

There is no support phone number for major free services. So what’s up with the phone numbers in search results?

How to Find Software Support

Finding support for software and services can be a challenge. I’ll breakdown the places to look and the steps to take.

Why Don’t Companies Answer My Email?

It’s not uncommon to feel like email messages to some companies just go into a black hole. I’ll look at some of the reasons that might be, and steps you can take to reduce the odds of it happening to you.