The Risk of Searching for a Support Phone Number

You’ve been locked out of your email account.

Maybe you forgot the password; maybe you were hacked. Your recovery attempts have all failed, and you’re desperate to regain access to your account.

So, you search online for “ support phone number”, hoping to talk┬áto a real, live person, to get some help directly from the source.

Unbeknownst to you, things are about to go from bad to worse.

Much worse.

Read moreThe Risk of Searching for a Support Phone Number

Why Don’t Companies Answer My Email?

I got an email the other day from someone who was frustrated that in a couple of cases where he’d sent emails to particular sites informing them of issues he was having, he never got a response.

Now, to speak for myself, I can’t reply to every email, I just don’t have time. (Though I did answer this one.) And, to be brutally honest, email’s not the best way to contact me with a question – the ask a question page is.

But I know it’s a common problem – you need help, want to report an issue with a site or service, you send email and …


Let’s examine some of the reasons that might result in your receiving no response.

Read moreWhy Don’t Companies Answer My Email?