Articles tagged: customer support
There are many reasons you’re more likely to be directed to online and self-help resources than talk to a real person.
Cost-cutting by sending tech support overseas is often derided as a terrible move, but it’s not the location that matters, it’s the quality.
When free services seem to change arbitrarily, it’s easy to wonder if they’re paying attention to their customers. They probably are — just not the ones you think.
People ask every day how they can reach someone at Microsoft to help with Hotmail and Outlook.com problems. There is help.
There is no support phone number for major free services. So what’s up with the phone numbers in search results?
Finding support for software and services can be a challenge. I’ll breakdown the places to look and the steps to take.
It’s not uncommon to feel like email messages to some companies just go into a black hole. I’ll look at some of the reasons that might be, and steps you can take to reduce the odds of it happening to you.