How do I contact Hotmail Customer Service?

Being a free service, Hotmail's customer serice isn't as extensive, or as immediate, as that of a full featured mail or ISP service you might pay for.


How do I contact Hotmail Customer Service?

This article has been replaced with an update: How do I contact customer service for

Being a free service, Hotmail’s customer serice isn’t as extensive, or as immediate, as that of a full featured mail or ISP service you might pay for. But it is there; buried a little, but it’s there.

To contact Hotmail Customer Service:

  • Log in to Hotmail – ideally with the account you have a question on, but any account will do.
  • Click on Help, in the upper right corner of the Hotmail page.
  • Click on View other Help suggestions or contact us near the bottom of the left hand side of the resulting page.
  • Select Other – Contact MSN Hotmail in the Category drop-down list.
  • Fill out the contact form. new email domainsI don’t know how quickly Hotmail Support responds to messages posted there, but it’s the only way in I’ve found so far.

As far as I can tell they do not have a customer service phone number or any kind of rapid response for their free services.

Good luck!


  1. Roger

    I have had problems with sending and receiving emails via hotmail. Some outgoing messages are taking up to 24 hrs to, Now I cant access my inbox. I have talked to MSN three times and this morning they finally admitted that there is a problem. I have had to switch to an alternate address outside of hotmail.
    all that MSN would say is that they are working on the problem.

  2. evans boamah

    my name is evans a college student and have documents in my account. but since last week, i cannot get into my account to submit my home works to my professors. eventhough, incase of anything, i was experting your company to give me ahead notice of cancellation of my account..
    i will be very glad if u give me like 2 to 3 days to copy all my work into my school e-mail so that i can submit my work to my professors.. my e-mail account was , password is *******.. hope to hear from you through my sch e-mail at u can also call me 201 *** **** (cell).

  3. Leo

    1) NEVER EVER post your password, phone number, or any personal information in a public forum such as this one. ANYONE can see it. (I’ve editted the information out of your post.)
    2) I am not HotMail, and I am not Microsoft. I *cannot* get you your account back or help you gaining access to it. You need to follow the instructions in the article at the top of the page and contact HotMail Customer Service yourself.

  4. scott

    Looks like I’m not the only one who has had lots of Hotmail problems recently. Last week almost impossible to coordinate flight/travel plans. Finally just used the phone.

    Just wondered if anyone has seen the additional storage promised months ago? I know they’re holding out hoping everyone will “upgrade” and pay, but they should be noticing the exodus to Gmail and Yahoo by now??

  5. Narayan

    What could be done when a wonderfully working Hotmail reports “Page cannot be displayed” ! My friends account works well from my pc. I tried all possibility – Firewall, settings, cookies, registry – so much so I am unable to open my inbox form any computer ! Wierd !

  6. mmm

    I too have been battling the “page cannot be displayed” problem since early Friday morning.

    Add your Hotmail account in Outlook Express (Tools, Accounts, Mail tab, Add–>Mail). Go through the wizard, and make sure you choose “HTTP” as the incoming mail server and “Hotmail” as the HTTP mail service provider on the Email Server Names screen. This has allowed me to download my messages from Hotmail.

    I did most of my conversion to Yahoo mail yesterday. Now I will be able to finish it up. :) You may want to consider switching as well! ~mmm

  7. R

    I thought I was the only one facing such problems coz all my other friends seem to be able to access their accounts. I have posted my problem to hotmail support everyday since it started but to no avail. The only solution i found so far was accessing the account throught WAP on the mobile. I surprisingly got through my account and was able to read all my emails.

  8. marie

    I spoke to a customer service rep, and he said that some of their servers were down for upgrades and wasn’t sure when they’d be back up and running. My email has been down since Sept 17th, but my other hotmail address opens up just fine. He suggested to open the emails through Outlook, which I don’t have on my imac. Sigh…. I guess I’ll just have to wait….

  9. Elk Hollow


    Could someone please be willing to explain how to use Outlook Express, and where they downloaded it from. I’ve not been successful in locating how to set up OE e-mail to retrieve my elusive Hotmail e-mail. Thanks. Elk Hollow

  10. Pat

    I have my front “MY MSN” page set up to show my Hotmail inbox. It always says “you have no new messages in your inbox”, yet there ARE new messages. I have to click on Hotmail before I can view them. Previously, I could click directly on the message from my “My MSN” front page.

  11. Tracy

    Hotmail’s “contact us” is a bunch of crap. The online form doesn’t work. There is NO WAY to contact them. Their service is GARBAGE and I’m switching to Yahoo.

  12. Lisa

    I have sent 5 emails to “hotmail contact” and they will not respond. I changed my password a few days ago and something went wrong and now I am not able to get into my email that I have had for 5 years. Any suggestions other than HOTMAIL SUPPORT SUCKS?

  13. SuperDave

    I don’t know why we are having fits lately. Is it the latest IE service pak 2?

    I have comcast high speed internet and i still get “timed out” when trying to get to hotmail. some other sites are being dogged down too. like Mapquest. they are another one being way slow, or impossible to contact.

    starting to think yahoo is the better way to go.

  14. Kelley James

    Don’t bother trying to email hotmail. I even have a paid account $59.95 a year and They have not responded to my 30 emails in 8 months. A few they have but my question is simple and it is apparent they are robots over their in 2cd grade

  15. L.C.

    I have been trying to access my hotmail account since noon, Nov 5th, it is now 11pm Nov 8th, UK time! I need to access my mails, this seems to go beyond technological problems, is anyone actually working to rectify what seems to be a fairly major hitch? I for one, would like more details than ‘sorry, we continue to experience technical difficulties’ it does nothing to alleviate my annoyance and frustration. What exactly is the problem, am I likely to see it resolved in my lifetime, does me having a free account put me on a low priority rating when it comes to sorting out problems? Is this a fore-runner to hotmail being a pay only service?

  16. grunter

    Thank God it’s not just me then!
    Haven’t been able to getinto my e-mail since 5th Nov.its now 11th Nov. started off ‘Temp. Unavailable….’ now its ‘Error, an internal error…’ what a great system though for customer complaints/problems. The problem is that when you have the problem of not being able to access your Hotmail, you can’t do anything about it because you need to be able to access Hotmail to ‘Contact Us’! MMM good thinking dipSh*t! Anyway glad to see that others in the Uk and elsewhere are as mightly pissed as I am at not getting any mail for 6 days.
    best of luck
    Grunter the pissed off Jock!!!

  17. Helene

    I recently signed up with Hotmail (mistake?!) Every time I send a letter, I check my “sent mail” box and it’s always empty! As if I’ve never sent anything. But my letters ARE reaching their destination. Any idea of what I can do? Helene

  18. Terry

    hi. everyone i know who uses a hotmail email account has been upgraded and currently uses 250mb of email storage, whereas i am still stuck with the 2mb. how can i “upgrade” and have the 250mb of free email storage?

  19. missleslie

    I’m glad to see I’m not the only one having problems with hotmail. I was hoping to find a customer serv. phone # for them, as I’ve gotten no response by email. I cannot reply to emails, only type new ones. And I get the server too busy reply frequently! I, too, am having problems with attaching files–I’ve been experiencing these problems for about a week. Since space was upgraded it seems to run very slow. If anyone knows of a phone number, please pass along! Thanks!

  20. Shayla Williams

    Ok somebody somehow goy my pass word and changed everything on me.. is there any way i can verify my self and get my user name and password back all my friends are on there.. and i cant possibly remember or even get all the emails back

  21. vu

    I have a problem hope you can help me out. I sent an email to a friend it say it wen through, but my friend say she did not receive it. I had this problem happen to me before. What can I do to make sure my friend receive my email from hotmail so that in teh future this problem won’t happen again

  22. nlc

    Listen up!
    There is nothing wrong with anything you all are doing-Hotmail is just SCREWED UP for several days because they cannot handle the larger storage amounts they added to everyone’s account recently.
    Their servers are too busy, so be patient or do like I did and create a new free account @ yahoo or elsewhere to use in the meantime or for good. Hotmail is trying to compete with other free mail carriers and cannot because they were not equipped to do this yet.
    So, consequently, they have to enable a larger amount of servers, and they cannot while so many people are using their service.
    The next time you can get logged on do this: copy and paste your addresses to another email account and send notices to all your contacts to use a new address.
    As for those who think their stuff is gone, be assured it is NOT in the trash, it is still there.
    To verify click on ‘manage folders’ and you’ll see the number (in brackets) of messages are still there, you just cannot access them @ that time.
    There is no 800 number and when sending a message to the ‘contact MSN’ under the help button, they will send you a verification number that they received your message, BUT so far they have not responded to people. They are just too busy.
    Do not give out verification of your address and password as they will not ask you this at any time. This is a HOAX, and identity theft is dominating the computer servers so be forewarned, do not ever verify anything as they won’t ask. Go to MSN’s website to verify what I’ve said here.
    If you, unfortunately, have already verified info and your stuff has been stolen, good luck getting it back. We are all supposed to be informed when we use our sysytems and all people are responsible for their own stuff.
    DO NOT give out any passwords ever, not even if it sounds legitimate. No company will ever ask you for them online.
    I live and work here in the Silicon Valley and have extensive knowledge on this stuff, so trust me-I would not waste my time posting this if I didn’t know it to be the gospel according to computers.

  23. Carissa Lawhun

    I need to speak to someone abut the problems I am having with my hotmail account. I have tried posting on the help webpage, but I get errors there too. I cannot attach or open attachments without trying 50 times. I get constant error messages and server busy messages. There is no way to contact you guys. If I cannot speak to someone, I will switch email providers.

  24. adela


  25. diamond08

    Hi for the past week or so during the course of the business day (9-7pm) I am unable to reply to my emails. I keep getting a “Server Too Busy” message when I attempt to send an email. Sometimes when I hit send, the browser will go to an error page or go blank. Why is this? Are other people complaining about this problem? Will this probelm be corrected in the immediate furture? I have NEVER had this problem until recently. And I guess I am better of than some in that so far, I am receiving incoming mail with no problem. I don’t want to change to another email provider, but this is a huge inconvenience. As customers, I think many of us would be more tolerable if Hotmail would kindly address what is going on and at least acknowlege that there is a problem and that they are working to correct it. Thank you!! :-)

  26. fabien

    To all people who are having problems on Hotmail, I too have them all (attachments supposedly infected with virus, blank page after sending a mail, server too busy, etc…). However, I noticed that I have less errors when I use the firefox browser than when I use Internet Explorer. But the main problems are still there, especially the attachments… Also, I haven’t read about this problem in this forum, but sometimes, when I click on INBOX, I get my INBOX folder to be mixed up with my other personalized folder and I cannot access it. I found that if I log out and relogin, then it works. Microsoft has been doing changes on hotmail but it’s obvious that they messed up! So, download firefox if you don’t already have it and it should be a little bit better (

  27. Robert

    I am now unable to download any attachments from different mailings addressed to me, because a pop-up warning from someone that calls itself TrendLabs and claims to be in Australia, says that ALL the attachments I get (national and from abroad)have a virus ….. and it seems to me that TrendLabs is forcing hotmail subcribers to pay them for “purchasing” their protection. What shall I do? To whom do I complain? Should I report it to the FBI? Thanks for your comment. Robert.

  28. More Moftware

    Hello Everyone:

    I did not believe Fabien when I read his comment about using FireFox instead of IE to access HotMail. But, I went ahead and tried it anyway because I had not been able to access my HotMail account for several days… I could not believe it, it worked! I just sent my first reply to my emails using the FireFox browser.

    Fabien, please accept my appologies, as well as thanks!


    More Software

  29. khetab

    I have changed my password and I don’t remember my new passowrd and I am sooooooooooo sad about it. I also don’t remember my answer question.
    plz I request from Any one if they can solve my problem that would be such a great help for a human. if there is a way to ask me about my contact, about my previews password and about my previews secret answer then plz……….. help me! I really need for you help I really need for your help. if any one can help me so plz send me in this email:

  30. Nadja Lopez

    Dear technical support

    Iam trying to get a hold of one of your technical helper. I do have couples of problems regardings my accounts.
    1) Someone as stolen 2 of my accounts which those are and
    2) Someone is pretending to be me thru my accounts and are stilling money from my family from France. Which I do believe that is the same persone.
    Iam really upset about this problem because the case is getting serious each time my family from France e-mails me.
    Please contact me asap so we can discuss or actually act before that person get a hold of my bank account as well.
    Thank you
    Best regards

  31. No one here is affiliated with Hotmail or Microsoft in any way. We cannot help you directly, beyond the information posted in the articles here. You’ll need to attempt to contact someone at Microsoft, MSN or Hotmail.

  32. theresa wickstrom

    I just want to NOT have a hotmail e-mail address and I can’t seem to unsubscribe!! This seems like a simple request, but I’m not very good at computers and have tried everything to CLOSE MY HOTMAIL E-MAIL!! I feel like “Caddy Shack” – every morning, I have the same 6 messages, and every morning, I try to delete my account! Please help!!!! Thanks.

  33. Paul

    Some one has changed my Hotmail password for my main email account of, and I do not remember my secret question to change it back.
    How do I get my account back??????? This account is extremely important, and I can

  34. Dennis

    Every week or so when I sign into my Hotmail account ,they say they are being over protective and ask me about an account thats not mine ,and when I ring and tell them to piss the other account off ,I get asked for money WTF

  35. Amy

    outlook is completely useless, I have been blocked out of my account, have been on a Microsoft chat room with a representative and they told me they would send an email to another account to follow the steps to get my email back and haven’t received it, I have tried codes to get back onto it, and nothing, I have rung Microsoft to get them to do it from there and they transferred me to technical support, as I could not understand what she was saying I asked to speak to a manager or supervisor and she went off at me, and stated yelling asking me all these questions, seriously is it really that hard to get a supervisor, and told me that if I wanted her to fix my account it would cost $60 for their mistake, they are the ones who blocked me out of my account, they cant take it and shove it up their but! never again am I making a new account with this company, I understand that all these security measures, but they just make it to difficult to access the account if something goes wrong, now because of them, I have wasted a day changing details with every other company I am with. and have lost emails that I cannot get back. NEVER AGAIN AM I MAKING ANOTHER ACCOUNT WITH THIS COMPANY!

  36. lorraine

    leo i cant get in to my email it keeps saying enter code to protect account im trying to get code bt its not getting send to my phone by text

  37. Amy

    I no longer have access to my alternative email address. I went to sign in to Hotmail for the first time in ages then it wanted to do a security check. I entered an email address where I would like to receive the security info. In order to process this they have a message on screen saying they will email a security code to my alternative email address on the 15/08/14 which I cant access anymore. I need to stop them sending my security code to that email address and change my alternative email address.
    I can get into my emails but when I click on the security and password option its takes me back to the screen saying they will send me a new code on the 15/08/14 I cant access the part to change my alternative email address.
    Can you help?


    HELLO ,


  39. Abdelaziz Ahba

    Good day!
    I’ve been trying to open my account but to no avail. Somebody had hacked my account and it is not possible for me to open it anymore. Can you please help me to re-open it because I use this for business purposes. I can send you proof of my identity to confirm that I am the authorized user of this account. I have lost the code you have sent to me long ago but I have already forgotten that one. It will be my pleasure if you could help me with my account problem. Thank you very much and I hope to fixed this matter as soon as possible.

  40. Peter

    Hotmail has become big brother or other bullshit, why can’t i sign in, i havent made a mistake but keeps asking for security codes and shit like that, i am pevved off right now, the two accounts that join the one – asks the other to login or be locked out. This is some IT jerk off play jokes. Call us overprotective – call you suffering from granduelle
    not happy

    • Mark Jacobs

      That means that someone else has already signed up and is using that alias. If you want to find out who’s using it, you can send an email to that address and ask them. It wouldn’t surprise me if they ignored your email or responded negatively. I’d just try to think if a new alias which hasn’t been taken and get on with my life.

  41. sparky

    I can’t stand how HOTMAIL doesn’t work and is always coming up with “recover webpage” and something to do with script running..

    All I want to do is open my messages, Hotmail is always having problems, could someone please tell me how to fix this problem or at least who I can kick in the shin for making Hotmail so s*** now.

    Thank you
    Kind regards
    Sparky :-)

  42. judith allison kerr

    My mobile phone with my e-mail account on it is in Milton Keynes Police custody along with other 3 mobiles, and I have a sneaky suspicion that the Police have deleted some of my e-mails that I had “flagged” on my account, and I want to know if there is any way of retrieving those e-mails.

  43. josh

    Hi Leo,
    I have two emails that I was using for hotmail that I havent used for awhile they have some important between my father

  44. nicole

    hi my name is nicole and no matter how many times i contact microsft or anyone i cant access my account iv had my account since i was like 11 and it has always been active until recently i aswered all the security questions and gave them all the details more than they could imagine and yet iv been blocked from my own frigging account that email has a lot of very valuable and important stuff on it all i want is to send it over to my other account and because of this iv been blocked its frigging rediculous need some help asap as this is down right stupid now and im getting very very very very very very pissed off

  45. John Henke

    John Henke
    {email removed}

    February 26, 2015


    I have been having problems with the format in my sent e-mails and received emails in my e-mail account.

    I copy and paste the information into the body of the sent e-mail at:
    • Line spacing: single
    • At: 0

    When I open the sent e-mail it comes up as:
    • 16.2 Spacing

    This is also happens in my inbox as well.

    Why is it coming up like that?

    Is there anything I can do to prevent this? I am just basic with computers. Any help would be appreciated.


    John Henke

  46. biily hockley

    I have found the microsoft hotmail help team un-beleiveable appalling. i am unable to actually call anyone to retrieve my password i.e. help desk/call centre. (or if there is one the number is hidden to the ends of the earth online-probaby to stop people calling in- again very poor). instead i am expected to know intricate information about my account that i hardly ever use. This has now cause me countless amounts of stress as my iPhone will not actually operate properly until i have entered my iCloud password which i do not know. i need to be able to access my {email-removed} account in order to reset this. I use my iPhone for business so has in fact lost me business and also money of which i desperately require having a commission only based job. I do hope that whowever reads this understands the seriousness and my anger towards hotmail. A resolution would be for a team member to contact me on my mobile number which is {phone-number-removed}, and simply unblock my count by asking some general security questions. not information about previous passwords(do you think I’m going to remember previous password if i have forgot my current one? – absolutely illogical!!!!) and not information about the subject headings of my latest emails which i probably sent months ago, again illogical and i don’t have a photographic memory. Massively disgruntled as you can probably tell!!!!!!!!!!!!!!!!!!!!!!!!!

  47. Pepo

    Hi i forgot my password and the back up email is for my former employers. please send me a response to yahoo account which i am currently using since i cant get into the hotmail account.

  48. Hussain alaaedi

    To Whom it may concerned
    I had both these emails but I did not open them for along time, I am trying to open them right now how to reopen both emails I had them( {email address removed}, and {email address removed} thank you for your time.

    Hussain alaaedi
    Seattle, WA

  49. Sasha Cooke

    Last year when I traveled to the U.S. for the summer my hotmail wouldn’t open- apparently the system didn’t recognize the computer I was using. In order to avoid the same problem this year I am trying to contact hotmail. I tried to follow your instructions above, but the third step, “View other help suggestions or contact hotmail” does not appear to be on the page. The whole point of having a hotmail account is to be able to access it anywhere, so this security measure is a nightmare. Last summer I missed some important e-mails. Hoping someone can help, Sasha Cooke

    • Mark Jacobs

      If you set up a recovery code for your Hotmail account, you should be able to use it anywhere in the world to gain access to your account.

      I’d also open an email account with an email service provider which doesn’t have all of the hoops such as requiring confirmation to access the account in another country and/or from another computer. I have an account with I find that account too limited to use for real email, but I’ve been able to log into it to get authentication for my other email accounts when traveling.

  50. suresh kumar sharma

    I am unable to login my email id {removed} I am not using the registered mobile no.{removed} which is lapsed. Hence I am unable to recover my id from the mobile. Now the mobile number that I am using is : {removed}. Please help to get the email id login.

Leave a reply:

Before commenting please:

  • Read the article. Seriously. You'd be shocked at how many people make comments that prove they didn't.
  • Comment only on the article. If you have a new, unrelated question start with the search box at the top of the page.
  • Don't post personal information. Email addresses, phone numbers and such will be removed.

VERY IMPORTANT: because of a rise in comment spam that's making it through our filters any comments that do not add to the discussion - typically off topic or content-free comments - run a very high risk of being flagged as spam and removed.

If you have a new question unrelated to the article above, ask it on the Ask Leo! ask-a-question page.

Your email address will not be published. Required fields are marked *