My Hotmail account was hacked into and even though I had access to my account, I did not feel comfortable, so I permanently closed it down. I’m still able to use the address as a website login, so I know no one else has been assigned my username. I would love to once again be able to use this email account.
You may not be able to.
The fact that you can use it to log in to some other service means nothing. What matters here is your ability to log in to your old Hotmail account, and whether or not we can recover that.
I’m guessing not, for reasons that apply to just about any email service out there.
Not a day goes by that I don’t hear from someone who’s in the middle of some kind of account recovery process that isn’t working.
While I try to help out to the degree that I can — usually with instructions that are often no more than the service provider’s instructions translated into clearer English — it’s also not at all uncommon for those accounts to never be recovered.
And, to be super blunt about it, most of the time, it’s the account owner’s own fault.
Here at Ask Leo!, I hear from people with lost, hacked and inaccessible accounts daily.
Nowhere does this seem to happen more frequently than with Hotmail and Outlook.com accounts (now known simply as Microsoft accounts).
Given the increased importance of Microsoft accounts for everything from email to cloud services, and even the ability to log in to your PC, losing access to that account can have dramatic and dire consequences.
Microsoft has instituted a fairly obscure security measure that can help you regain access to your account should you lose it: the recovery code. The only “catch” is that you have to set it up before you need it.
How can I change my mobile number in my Hotmail/Outlook.com account? I can’t find any information about “mobile number” and I’ve had some problems with this account. I made this account 15 years ago and I can’t remember the mobile number I gave back then.
The security features associated with Microsoft accounts – and almost any Hotmail.com or Outlook.com email address is a Microsoft account – have been giving people fits lately.
Because account hacking has become such a massive problem, particularly with Hotmail accounts, Microsoft has tightened security quite a bit. Unfortunately, people are now finding that security codes are getting sent to phones and email addresses they no longer have.
Keeping that security information up to date is critical. I’ll walk you through the steps to update it.
I’ve forgotten my Hotmail password, and I no longer have access to the phone number I set up on the account when I created it years ago. What do I do?
I’ve received many variations of this question in recent weeks. In particular it appears that when you’re traveling to different countries, Microsoft is now often requiring that even when you know your password you also must be able to provide a code that is sent to your phone or an alternate email address associated with the account.
I cannot stress this enough: it is critical that you keep your recovery information up to date. Not doing so is, by far, the fastest way to lose access to your account forever should something go wrong. It’s also a way to end up unable to access your account until you return home after traveling.
While many feel that the approach is somewhat ham-handed on Microsoft’s part, the reality is they’re fighting an incredibly difficult problem: account theft.
I’ll review the steps I believe you’ll need to take, and explain why this is happening.
I just happened to check my emails and noticed that I had an email telling me that I had asked for my Live.com account password to be reset. I had not done this so I followed the link that confirmed that this was not me. About two minutes later, I received an email from Facebook stating that I had attempted to change my password and was this me? I immediately clicked on the link to report that it wasn’t the case. What I’m wondering is if there’s any way of finding out how this happened, the location of who and what was behind this? I checked my session data in Facebook and there were no strange locations there but then they have failed to login so I suppose there wouldn’t be. Is anything else of mine at risk? I’ve checked my bank statement tonight and I am a little worried.
To answer your question, no. If no one has actually logged into your account, you can’t get the information that you’re looking for; at least not without a warrant. But I do want to talk about what may have happened in order for you to get that password reset email, and what I would have you do differently in the future.
Recently, Google and Microsoft asked me to insert my telephone number and kept asking for it until I agreed to insert the number. What’s the main reason for doing this? Do they have hidden purposes for doing that? Wouldn’t they control everyone doing this? Is privacy on the internet dead?
Certainly, privacy is an interesting topic when you start talking about the internet. I think a lot of people do end up giving more information perhaps than they should. People are effectively, often willingly but in some cases accidentally, decreasing their own amount of privacy – not because it’s required, but because they post private information about themselves in public forums like Facebook, Twitter, and other sites.
But in your case, I really don’t think that’s what’s going on at all. I do not believe that Google or Microsoft have some kind of a hidden agenda to get your phone number.