Articles in Category: ask-leo.com
These are articles that have been migrated from the old “ask-leo.com” site but have NOT yet been cleaned up or otherwise updated. They’re here primarily as a reference. We’ll be updating the more important and popular ones over time.
Does Deleting Cookies Free Memory?
Deleting cookies will clear up a little disk space, and may or may not free up a small amount of your computer’s memory.
Exchanging Files with Dropbox
Dropbox has several file sharing options, but knowing which one does what can be a little confusing. I’ll lay ’em out.
Macrium Reflect Free is Going Away
Macrium has announced end of life for Macrium Reflect Free. Here are your alternatives.
Another Reason NOT to Reuse Passwords
It’s so tempting to reuse passwords, but it’s such a bad idea for so many reasons.
LastPass Breach 2022: My Recommendation
LastPass has lost my trust. Here’s what I’m doing about it.
What to Do When Your Account Is Hacked
Hacks happen. There are steps to take, not only to recover your account but to prevent it from being hacked again.
Will My Backup Work If I Replace My Motherboard?
Replacing a motherboard may require a reinstall or a repair install. Or you might get lucky, and it’ll just work.
Why Is My Password Manager Telling Me I Have a Password at Risk?
It’s an important security feature, but it can also flag some false positives.
Why Can’t I Get Emails From One Person?
If you’re not getting email messages sent by one particular person, there’s a list of things to check.
I Got an Email Related to Someone Impersonating Me on Facebook. What Should I Do?
Facebook impersonation is common and annoying, but typically does not represent a direct security threat.
Upgrade Home to Pro in Windows 10 or 11
It’s easy to upgrade Windows 10 or Windows 11 Home to Pro. There’s just one thing you need.
Someone Is in My Computer, Controlling it. What Can I Do?
When things behave unexpectedly, many people assume their computer has been compromised by remote hackers. Many of those people are wrong.
How OneDrive Works: the Very Basics
OneDrive is a free, useful service. Learn the basics here.
How I Fixed a Failed Windows 10 Update
Windows Update generally works. Here’s the successful approach I took when it didn’t.
How Do I Move Thunderbird to a New Computer?
Moving email from one machine to another is a snap when you’re using Thunderbird as your email program. I’ll show you how.
Can I copy one USB drive to another without using a computer?
Copying a USB drive without a computer is unlikely. Even a USB duplication
device will need to be some sort of computer.
Is Google Talk a good thing?
Google Talk is a way to talk with other people on their computers. That’s
good if you want to do it and don’t already have an alternative service.
How do I move all emails of a certain year to a folder?
Moving emails to a folder for storage depends on which email program you are
using. First you sort them…
Why does Flash keep crashing in Firefox, but work fine in Chrome and IE?
Flash crashing in Firefox means something is wrong with either Flash or
Firefox. We’ll take an investigative approach to get running again.
How Do I Create a Windows 7 System Repair Disk, and What Can I Do With It?
One of the often overlooked steps in preparing for disaster is creating a system repair disk. I’ll review how to do that and what it does and does not do.
Why am I getting tracking cookies from your site?
“Tracking” cookies from most sites aren’t that bad, and usually not tracking
you personally. They are there to help with your user experience.
Which laptop is best?
The best laptop is the one that will fit your needs. To decide what you want
you’ll need to first look at how you’ll use it.
How can I switch back to the old Hotmail from Outlook.com?
If it is still possible to switch back to Hotmail… it won’t be available
for long. If you really hate it, you might want to consider changing
There’s Just No Need to Hate Windows 8
I recently upgraded my primary desktop machine to Windows 8. I did so with some trepidation after hearing many complaints. My reaction: what’s all the fuss about?
Leo’s 2013 Sabbatical Results
When I went on my sabbatical, I didn’t share the whole story. Even the word “sabbatical” wasn’t quite right. Here’s the background.
Why Am I Asked About Putting a lot of Things on the Clipboard? And What’s a Clipboard?
A message saying you have lots of things on the clipboard is common and
nothing to worry about. It’s simply managing the information you have copied
Why Are Blank Messages Showing Up in My Hotmail Drafts Folder?
Blank messages in your drafts folder don’t necessarily indicate a hacker. There
could be a less nefarious explanation.
Why might streaming music play only with starts and stops?
Music that starts and stops while streaming indicates some resource is
overloaded. We’ll check for overloads on both the internet and locally on your computer.
Can I move this green block of files in disk defragmenter?
A green bar in disk defragmenter shows files on the hard drive that cannot be
moved. Usually nothing to worry about.
Can I remove all these updates listed in add/remove programs?
Removing updates from “Add-Remove Programs” would be a bad idea. You would
be removing updates that your system needs to run smoothly and safely.
Why do some sites ask to store information on my machine?
Sites download information onto your hard drive to create a smooth user
experience. There is a simple action that will solve the whole problem.
What does it mean when “traces” are left behind from malware removal?
Traces of malware could be left in various places on a computer after a
virus or spyware infection. First thing: don’t panic!
Why do some Android apps need so many permissions?
Android app sometimes legitimately need services from your phone. But it’s always good to use some caution in giving out permissions.
Does minimizing the time data is spent in use improve security?
Improving data security is best done by keeping anti-malware scans up to
date, and practicing safe internet policy.
Do I need to be online to perform anti-malware scans or backups?
An internet connection is not required for anti-malware scans and backups,
but it is required to keep your software up-to-date.
What password should I change on my router for security?
Routers have several usernames and passwords. One is very important to
change for network security.
Are bigger internal memory or RAM sticks faster then those with less capacity?
Bigger RAM sticks only matter if they help add up the overall total internal
RAM in a computer. Get the most you can!
Are hard drives getting more reliable?
Drives are getting bigger, but are they more reliable? That’s a hard
How do I know what sites to enable in NoScript?
Enabling sites in NoScript is usually done on a site-by-site basis. Each
webpage is different and will need to be checked individually.
How do I obtain the ID of a spammer to block their spam?
You can’t effectively block a spammer’s ID, IP address, or “from” email
address because they’ll just change it and keep sending spam. There’s only one way to battle spam.
How do I enter my product key if I can't read it from the sticker on my machine?
When the Windows sticker becomes worn it is hard to read the product key.
There is software to retrieve it from the installation, but that may not
Why does copying text from some sites cause a program to stop working?
Copying text from websites shouldn’t cause a “stopped working” error. This
will take some investigation.
Why does my backup fail after 13 discs?
That’s a lot of CDs to juggle! Backing up to that many discs can easily fail
from the mechanics of handling those CDs, or from using backup software that
Do I need a specific type of Ethernet card to connect to the internet through my DSL modem?
An Ethernet card to connect an older computer to DSL needs the right
connectors. You may be able to find one secondhand.
Why does my screen suddenly scroll to the bottom when I'm typing?
A screen suddenly scrolling on a new laptop sounds like a touchpad problem.
There is an easy way to test for that.
How should I configure my email so that clicking mail links in other programs works?
Clicking email links will open the default email program on a computer. That
can be confusing if you use an online email service like Yahoo.
Why is my 750GB external hard drive full when it has only 70GB on it?
An external hard dive is showing full though it has a small number of
visible files. First we’ll look for hidden files.
How can I prevent neighbors from accessing the open WiFi hotspot I provide to my customers?
Preventing neighbors from accessing a WiFi hotspot with a posted password
will be a little tricky. There is one solution that many motels use.
If my router keeps losing connectivity does that mean I'm being hacked?
Regularly losing internet connectivity does not indicate that your router is
being hacked. Start by looking at connectivity issues.