Articles in Category: Email Security

Keeping your account, your contacts and the contents of your email private, safe and secure.

What Recovery Email Address Should I Use?

Your recovery email address is easy to overlook and forget, but it can be critical to regaining access to a compromised account. Here’s what you need to do.

My Email Is Hacked, How Do I Fix It? – 7 Things You Need to Do NOW!

If your email is hacked, there are several steps you need to take to fix it and prevent it from being hacked again.

I Know My Password is Right, But I Can’t Sign In. What Do I Do?

If your password won’t work and your secret questions are all different, it’s pretty clear what’s happened and what you need to do.

Is There an Email Service that Doesn’t Require a Phone Number? My Recommended Approach, and Alternatives

There are legitimate reasons for not wanting to give your phone number to an email service. Let’s look at alternatives.

Could Someone Reopen My Closed Email Account?

After an online account is deleted, the ID or email address is eventually made available for re-use. It’s the same name but a different owner, and that can confuse people.

What Should I Do When My Information Is Involved in a Breach?

If your account is ever part of a breach, secure your account to avoid further risk.

How Do I Keep Outlook.com From Locking Me Out When I Travel?

When your email is suddenly accessed from a new location, it could mean someone other than you is trying to log in. Email providers like Outlook.com watch for this.

The Risk of Searching for a Support Phone Number

There is no support phone number for major free services. So what’s up with the phone numbers in search results?

Has a Hacker Really Hacked My Email Account?

A scam claims your email account has been hacked, possibly even including a password you’ve used. Don’t be fooled.

Why Am I Being Asked for Additional Verification on Sign-in?

If Microsoft detects a login attempt to your account from a country other than yours, additional security information may be required. You need to be prepared to provide it.

Why Does Thunderbird Think this Message Might Be a Scam?

Occasionally, security software examines links in email and alerts you if something is suspicious. Frequently, it’s totally benign.

Dealing with Fake “Ask Leo”

Someone’s sending spam that looks like an Ask Leo! recommendation. It’s not, and it gives us clues to keep in mind when evaluating any email message.

How to (Accidentally) Give Someone Else Your PayPal Account

Entering your email address incorrectly might just be a typo, but it can have surprising ramifications.

Will a Hacked Website Leak My Email Address?

Your password protects your account from unauthorized access, but it doesn’t protect your email address from exposure.

I Enabled Two-Factor Authentication and Now My Email Program Can’t Log In

Two-factor authentication is an important security tool. To access those accounts in some software programs, though, you may need an app password.

Can I Really Get Malware by Just Looking at Email?

It used to be that simply viewing a malformed email could allow a virus to spread. Thankfully, that’s no longer the case with modern mail programs.

5 Reasons Your Closed Account Still Sends Spam and What to Do About It

Closing an email account is many people’s first reaction to getting hacked and seeing spam sent from the account. It rarely helps, if even possible. I’ll explain.

Why Spammers Love ZIP Files and How You Need to Stay Safe

ZIP files are incredibly useful for compressing files and containing collections of files. Unfortunately they’re also useful to hackers, spammers and scammers.

Who do I contact for legal help?

I get questions like this all the time. Individuals’ accounts have been hacked and they want to know who did it, or they already believe they know. And with that knowledge they want to do something. Typically, they want to see the offender get punished in some way. Sadly, life on the internet just isn’t … Read more

Can my school see my emails and messages?

There are numerous people and programs that can track your internet activities… if you are really that interesting.

Why am I getting Amazon notifications for someone else?

It’s pretty scary that you are getting notifications from someone else’s account – but not scary for you!

How Do I Force My Email Account to Close on Another Device?

There are possibilities here that are, perhaps, even more unsavory than having someone you know reading your mail. So first things first!

Why Do I Need Another Email Address to Access My Account?

This is a system designed to help you recover your email account if something should go wrong… and things go wrong more often than you would like to think!

Is it worth upgrading to get Windows XP Mode?

Installing a recently unsupported operating system so you can use an email program that hasn’t been supported for years is something I’ll advise against. There are safer ways to go.

Why Does this Email Message Ask Me to Enable HTML When It Already Is Enabled?

Viewing an email in HTML seems to be the default in the new Outlook.com. There is no easy way to change it. So why are you seeing this message?

Why is mail getting automatically placed in a folder I didn’t create?

If you didn’t change the folder rules, then who did? I’ll show you how to fix this problem.

If My Email Account is Hacked, What Kinds of Things Should I Check?

When a hacker has access to your email account, they can do anything — even change settings you know nothing about. Let’s take a look at some of the possible dangers.

Can I Rely on the URL Shown in the Browser’s Status Bar Being Accurate?

There are both legitimate and malicious reasons why a link author may send you to a place that is different from the link showing in the status bar. Let’s look at why that may happen.

Did Someone Log In to Google with My Password?

It’s frightening, on the server side, to watch the constant attempts being made to slowly brute force a way into email accounts. So it’s safe to assume that if Google notified you – someone got in!

Just How Secure Is Email, Anyway?

Email is ubiquitous and convenient, yet surprisingly not very secure. I’ll look at why that is and when you should worry.

How Do I Protect My Email Address Book?

With email account hacking on the rise, it’s important to understand what it takes to keep your account (and its address book) safe from compromise.

My mail account has a virus, how do I get rid of it?

Email accounts don’t get viruses. Depending on what you’re seeing, though there is something that email accounts do get, and that is: hacked.

Would You Please Recover My Password? My Account Has Been Hacked or I’ve Forgotten It

I’m asked daily to reset lost passwords, recover hacked email accounts, or retrieve lost information in them. Here’s my answer.

How Can I Trace Where Email Came From?

A good rule of thumb is to begin at the bottom and work your way up in the headers to determine where an email is from.

Someone has stolen my email account. What can I do to get it back?

The outlook is grim if your email account has been stolen, but there are a couple things that you can try to do to recover it.