Coping With Change - In processing just a few of the responses to my survey of a few weeks ago it's apparent that dealing with change is a bigger issue now than ever. Unfortunately since I embrace change so readily it leaves me at a disadvantage trying to help people cope. That's where you come in.
1: Not to worry safety folk: MorningCoach was already programmed into my podcast player – it really was just a couple of taps to get there from here. Eyes on the road. 🙂
2: OK, ok, anywhere with an internet connection. My provider is Verizon Wireless, which I selected specifically because they cover everywhere I want to be. Even the state park, where I’m writing this before the return home.
3: Again, this particular album was pre-loaded onto my phone, so very few taps were required. Eyes on the road.
You may know that Google in their wisdom have changed their Google mail to a new format. To some, it may be great, but to us “old fogies,” we are pissed off BIG TIME!! Why must Google change something that is NOT broke? Why also don’t they give those of us who want to remain on the old format the option to do just that? Do you know why they may have changed? Do you also possibly know if there is a way I can revert back to their “old” format?? Your help would be GREATLY appreciated.
I’m afraid you’re not going to like my answer.
When this post originally appeared, Google had just changed the layout of the Gmail interface. As it turns out, I actually get this question periodically about almost every major online service. Google, Hotmail, Yahoo! and others all go through periodic major updates, and some set of existing users get quite upset. At the time I’m making this last update to the post, it’s MSN.com that’s going through a fairly major facelift.
Just about any site online or even software that we use goes through periodic changes. When they take on a major update, it’s going to upset some of its user base. It’s a cost of doing business.
And that, really, is what it all comes down to: services and software you use are, first and foremost, businesses in a highly competitive environment.
What’s the single biggest challenge you face using your computer effectively?
My goal was to find out today’s burning issues, and with that information fine tune where I spend my time and energy.
You did not disappoint. I was overwhelmed with the number of responses, for which I am truly grateful. Of course that contributed just a little to it taking longer than I’d expected to process the results.
I want to share with you what I’ve learned, some of the tweaking that has already happened as a result, as well as some thoughts for the future.
4: OK, OK, lest you think things are way bigger than they are, that would be my crack team of assistants Connie (audio processing & article posting) and Andrea S. (transcript), along with editor/re-writer Andrea M.
I responded to a question a couple of days ago regarding Windows 8 that ended with “Why did Microsoft do this, when everybody wanted the familiar old XP style?”.
My response included a pointer to my “Why ask why?” article, as well as pointing out that, no, “everybody” didn’t want the familiar old XP style. In fact many people have come to actually prefer the Windows 8 interface once they’d gotten used to it.
The response? “The User should never have to get used to it.”
That got me to thinking. In an ideal world that’s absolutely correct.
But we’re far from living in an ideal world, and that means that’s nowhere near practical.
8: This statement always causes some to respond “just wait until you’re older!” a) I’m 57 as I write this, and b) I regularly hear from people in their 70s, 80s, and even 90s who are absolutely loving what technology offers them. Perhaps things take a little longer, but that’s not stopping them. It’s not about age – it’s about attitude.
Why does most software get bigger and bigger as times go by with each version?
You know, that’s a common problem and actually a very common complaint. What I can tell you is that it’s not likely to change. But let me throw out a few of the reasons that I can think of that might explain why it’s happening.
Today, a couple of major online applications released user interface changes. Some of the changes are major, some are minor, but the bottom line is that what people were using yesterday is no longer available today.
I don’t have to tell you what applications those might be. Whatever they are today, there will almost certainly be other commonly used applications that change when you read this article in the future.
I get frustrated when this type of change happens.
9: You might be tempted to dismiss this as hyperbole, but in fact, I do hear from people that take this approach to its extreme. 10: Where by “puzzling,” I probably really mean “frustrating.” 11: Again, sounds like hyperbole, but sadly is not.