You could lose everything, forever
Yes.
How quickly it expires has changed, but absolutely, if you don’t sign in for a long enough period of time, they’ll assume you’ve abandoned the account.
This is true for most online accounts, especially those that are free.
If that happens, in Hotmail’s case (or rather, Outlook.com’s case), you’ll lose your data, and someone else could possibly sign up with your expired email address.
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If you don’t sign in to your Microsoft account at least once every two years, the account is considered “inactive” and may be removed. This means anything in the account will be deleted, and your email address may be “recycled” and assigned to someone else. Protect yourself by checking your email at least once every two years, and make sure to back up the data stored in your account.
Two years
If you do not sign in to your Hotmail or other Microsoft account, (all now managed using Outlook.com) at least once every two years, the account is considered “inactive” and may be removed.
There are some exceptions. For example, if you’ve purchased something from Microsoft using the account, it will not be closed for inactivity. There’s a list spelled out in the Microsoft account activity policy. Apparently, if you qualify under one of the exceptions, your account will never be closed for inactivity. I wouldn’t count on this not changing in the future.
It’s also unclear if logging in to your PC using a Microsoft account qualifies as “activity”. It probably does — at least I would hope so — but for purposes of keeping your account active, I wouldn’t rely on it unless Microsoft clarifies.
Bottom line: sign in to Outlook.com at least once every two years, and you’ll be fine.1
Deleting inactive accounts
It’s important to know that if your account is closed due to inactivity, anything in the account will be deleted.
That means more than just email; it includes your contacts, any files you have stored in OneDrive, and any files in Microsoft Office Online.
Microsoft doesn’t provide any mechanism to recover the data if the account hits that two-year mark and is deleted.
Recycling email addresses
What surprises many people is that once your account is closed — presumably for any reason — your email address may be “recycled”, as Microsoft puts it.
That means that after two years of your not using the account, someone else may be allowed to get your email address. They won’t get your content; it’ll be a new, empty account to them. But they will have the email address that used to be yours.
This is all spelled out in painful detail here: Microsoft Services Agreement – the interesting portion being section 14.h:
The Outlook.com (or @msn, @hotmail, or @live) email address that you use to create your Microsoft account will be unique to you for as long as your Outlook.com inbox or Microsoft account is still active. In the event your Outlook.com inbox or Microsoft account is closed either by you or by Microsoft pursuant to these Terms, the email address or username may be recycled into our system and assigned to another user.
Given that it’s not possible to create a new @hotmail.com email address right now, the chances of it being recycled are slim, but clearly, if you let your @outlook.com email address expire, all bets are off.
Problems signing in?
If it’s been over two years since you’ve logged in, and the system tells you that your password is wrong or that your account doesn’t exist, your account has likely been deleted and your email address possibly recycled.
You can try to perform an account recovery, but after two years, the chances are slim.
Preventing all this
It’s probably obvious, but you can prevent all this simply by using the account more than once every other year. That’s apparently all it takes.
Check your email once in a while.
I’d also recommend something else.
Since accounts can be lost for so many reasons — inactivity being only one, and perhaps the least likely — please make sure that everything associated with the account is backed up somehow. Back up your email. Back up your contacts. Back up what’s stored in OneDrive, if you use it. Back up any Microsoft Office Online documents.
That way, even if your account is closed and your online data is discarded, you won’t lose anything important, other than perhaps the actual email address that was once yours.
But if you’ve not paid attention to it for two years, how important can it be, really?
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Footnotes & References
1: This actually represents a fairly significant change. Prior policies had Microsoft taking actions at 30 and 90 days of inactivity.
What about the Windows10 mail app on my computer? I use that to read my mail. I hardly ever sign into Outlook.com, but the mail app client does whenever there’s mail to deliver.
The thing I’m having trouble with is the Windows10 calendar won’t sync to the outlook.com calendar. Every time Windows10 updates, I lose the appointments that I’ve put into the Windows10 calendar. The Windows 10 app tell me they can’t save my client calendar inputs. Help says I should stay signed into outlook.com all the time, but I don’t know if that is safe internet practice? Is there another way(?), Or is it safe enough to stay signed in all the time?
The Windows 10 mail app signs in to your account to fetch email, so that would count as “activity”.
I stay signed in all the time on computers I trust. (i.e. my desktop at home)
If you use your Microsoft account to log into Windows, you’re logged into your Microsoft account anyway, so having it monitor your email wouldn’t add any other vulnerabilities.
There must be difference between signing into your computer with a password or a pin. I thought the result was the same. I sign into my computer with a pin and when I sign into outlook.com, I am prompted for my user name and password. It is easier for me to remember a four digit pin without LastPass help. After the password manager is turned on it is easy to give outlook.com what it needs.
I just got this email from Google about Gmail and they have a similar policy:
If you use your Microsoft email account, then you are logging into your Microsoft account regularly.
If it’s only a secondary account, you can have your main email account set up to retrieve your Microsoft mail. Then you don’t have to think about it. Gmail and many other email service providers have that feature.
How Do I Route My Email through Gmail?
I use Gmail on my phone (forced to, as the phone won’t even start up without a google account).
I have added my Hotmail and Yahoo accounts to it, and frequently visit them through Gmail.
This is much better for me, as before when everything was PC (website) based, I would regularly get warnings that I didn’t visit often enough and my e-mail addresses needed ‘re-activating’.
I use One Drive regularly. Does that count?
Mel
As long as it’s signing in with the correct Microsoft account, yes.
if I use my hotmail account on a Mac desktop does this mean I have agreed to Microsoft’s Service Agreement? I bought Microsoft Office to use Word and Excel, I don’t pay a subscription.
If you use a Hotmail account (outlook.com), you’ve agreed to their Terms of Service (TOS). Almost all, if not all, programs and services require you to agree to their TOS.
I created an account back in March of this year that used the same email address I had a long time ago, probably 2002 or so. It appears they did recycle this particular account. But the Microsoft Services Agreement appears to have changed. It doesn’t include the language that is referenced on this page about recycling. Microsoft has been telling people that they don’t recycle email accounts. It appears that they changed their policy right after I re-created my old account back in March. I got an email from them in April saying that their policy on deleted accounts has changed. Here is a link to Microsoft’s website. Can I safely assume that if I delete my re-created account that it won’t be recycled? Line 6 talks about this.
https://www.microsoft.com/en-us/servicesagreement/updates.aspx
Here are a couple of links to Microsoft’s answers website so you can see them telling people they don’t recycle accounts.
https://answers.microsoft.com/en-us/outlook_com/forum/all/microsoft-outlookcom-email-address-recycle/3fcfadbb-e46d-48fa-b10a-3d1a03f2a122
https://answers.microsoft.com/en-us/outlook_com/forum/all/email-address-recycle/f516c101-5c40-4a84-ab54-87a201f2ab99
HELLO THERE. I HAVE A HOTMAIL ACCOUNT WHICH HAS BEEN LOCKED WHICH IS {removed}@hotmail.com FOR THE SECOND TIME SINCE I HAD A COMPUTER. THE SAID THAT I VIOLATED MICRSOSOFT TERMS OF SERVICE. I DID NOT KNOW THAT THE MICROSOFT CORPORATION WAS THE HOTMAIL POLICE. I TIRED TO SIGN BACK INTO MY HOTMAIL ACCOUNT WHICH IS {removed}@hotmail.com BUT OF COURSE I COULD NOT SIGN BACK IN. IF YOU HAVE A CELL PHONE YOU CAN GET THE FOUR DIDIGT CODE TO UNLOCK YOUR HOTMAIL ACCOUNT. HOWEVER IF YOU HAVE A LANDLINE TELEPHONE YOU CANNOT GET THIS FOUR DIDIGT CODE. ALL LANDLINES TELEPHONES CAN DO IS TO MAKE AND RECIEVE TELPHONES. I FIND THIS AMOUNTS TO DISCRIMMATION BECAUSE ALMOST EVERONE IN THE MICROSOFT ACCOUNT RECOVERY TEAM ASSUMES THAT EVERYONE MUST OWN A CELL PHONE. IF ANYONE CAN HELP ME OUT WITH THIS MY NEWER GMAIL ACCOUNT IS {removed}@gmail.com MY OLDER GMAIL ACCOUNT IS {removed}@gmail.com MY TELEPHONE NUMBER (LANDLINE ONLY)WHICH IS LOCATED IN CALGARY, ALBERTA; CANADA IS (403) 730 – {removed}. THANK YOU FOR READING THIS AND IF YOU CAN HELP ME OUT WITH THIS VERY IMPORTANT IN GETTING MY HOTMAIL ACCOUNT UNLOCKED WHICH AGAIN IS {removed}@hotmail.com I WOULD VERY MUCH APPRECIATE THIS. “MARK GLENN DESY.”
Sorry for the canned response. We get this question often.
We cannot recover hacked accounts, lost or forgotten passwords. Please see this article for more information on your options:
https://askleo.com/what_are_my_lost_hotmail_account_and_password_recovery_options/
https://askleo.com/would_you_please_recover_my_password_my_account_has_been_hacked_or_ive_forgotten_it/
Unfortunately, if you no longer have access to the recovery email account and phone number, your account may be lost forever, although some websites have a way of recovering accounts using older recovery email accounts or phone numbers in case of hacks. It’s important to always keep these up to date on your account.
https://askleo.com/a-one-step-way-to-lose-your-account-forever/