I Run Anti-virus Software. Why Do I Still Sometimes Get Infected?

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I have AVG virus protection always on and have the Windows firewall enabled. Why do I still get infected with some Trojan horses? I check for updates every day so I am sure I am up-to-date.

That’s a very good question. Most people believe they’re totally protected because they have an anti-malware program.

Unfortunately, that’s not true.

The answer is partly the nature of anti-malware software …

… and partly the nature of the race.

Read moreI Run Anti-virus Software. Why Do I Still Sometimes Get Infected?

How Do I Remove Malware?

One question that shows up almost every day in the Ask Leo! inbox is how to remove malware.

Every day.

The scenarios differ, but the problem is the same: a machine has been infected with spyware, a virus, or some other form of malware, and that machine’s owner is having a tough time getting rid of it.

And often there is anti-malware software installed that “should” have taken care of it before it got to this stage.

Hopefully, that’ll never be you. If it is, let’s review the steps I recommend for removing malware and reducing the chances it’ll happen again.

Read moreHow Do I Remove Malware?

Internet Safety: 7 Steps to Keeping Your Computer Safe on the Internet

The Ask Leo! Guide to Staying Safe on the Internet – FREE EditionSubscribe to The Ask Leo! Newsletter and get the 88-page Ask Leo! Guide to Staying Safe on the Internet – FREE Edition digital download as a gift. Based in part on this article, the Ask Leo! Guide to Staying Safe on the Internet – FREE Edition will help you identify the most important steps you can take to keep your computer and yourself safe as you navigate today’s digital landscape.

Viruses and spyware and worms … oh my!

The very concept of “internet safety” is almost an oxymoron these days.

It seems not a day goes by that we don’t hear some new kind of threat aimed at wreaking havoc across machines connected to the internet.

Here are some things you can (and should) do to stay safe.

Read moreInternet Safety: 7 Steps to Keeping Your Computer Safe on the Internet

How Do I Remove a Virus If It Prevents Me from Downloading or Installing Anything?

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I am trying to fix a computer that has malware preventing me from getting into regedit and task manager. It will not let me boot into safe mode. It will not let me install any anti-spyware or anti-virus software. I’m not sure where to go from here. It has stopped me from doing much of anything to get the malware off the computer. Any suggestions?

Sadly, this is all too common. Malware can be pretty sophisticated, and it can work hard to prevent you from removing it. That means you may be blocked from downloading or running anti-malware software, or be prevented from running tools already on your machine that might help.

I’ll save the “prevention is so much easier than the cure” missive for a moment. We just want this fixed.

There are things that we can try, but unfortunately, there are no guarantees.

Read moreHow Do I Remove a Virus If It Prevents Me from Downloading or Installing Anything?

My Machine’s Full of Malware; Should I Get a New Computer?

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I give up. My computer has been infected with malware – lots of it – and I can’t seem to get rid of it all. I’m ready to throw in the towel. Should I just get a new computer? Wouldn’t that just solve everything?

You should never have to buy a new computer because of malware.

I hear from people all the time who have machines infected with varying degrees of malware. Their goal is simple: their computer is crippled with malware and they just want it to work so that they can get on with their lives.

If that’s you, and you’re at the point where you’re considering getting a new computer because of it, wait.

Before you get out your credit card and lay out money on a new computer, allow me to clear up some common confusion and possibly save you some cash.

Read moreMy Machine’s Full of Malware; Should I Get a New Computer?

Can spyware see what you did before the spyware was installed?

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If spyware is installed by malicious websites, or maybe even the government, is that spyware able to track internet information which had existed before the spyware was installed?

Ultimately, it really depends on exactly what you mean by “internet information”.

It’s important to realize that malware can do anything it wants to on your computer and can access anything that is stored on it.

That, in and of itself, exposes some historical information; but it might also be a foot in the door for more.

Read moreCan spyware see what you did before the spyware was installed?