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What Happens When I Die?

Making technology both convenient and secure is a problem we deal with daily. We make trade-offs and use techniques that we hope strike an appropriate balance.

A more difficult dilemma that we rarely think about, however, is death. If something were to happen to you, would the people you leave behind be able to access the information they need? What happens to your encrypted data, online accounts, social media, online finances, pictures, and digital-whatever-else if for some reason you’re not around or able to access it?

I hear regularly from people frantically trying to access important, sentimental, or critical data that a recently deceased or incapacitated friend or family member has locked up tightly.

It’s not particularly pleasant to think about, but with all the security measures we put into place to keep bad people out, it’s worth having a plan for letting the good people in.

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Left behind

The wife of a military member killed overseas wanted access to her husband’s email account to retrieve critical information, as well as get a glimpse into the last days of his life. The service was a free email account with no customer support. There was nothing I could do to help.

The children of an elderly gentleman needed to access his password-protected computer to retrieve the only copies of some very important family pictures. Fortunately, there are ways to break into many (though not all) Windows machines, if you have physical access.

These are just two examples of scenarios I hear regularly. Sometimes I can help. More often I cannot.

These are also scenarios I worry about myself. I have a large amount of encrypted data, and do many things online that require secure access. If something were to happen to me, what would my wife do?

At odds with security

This kind of disaster planning is at direct odds with the conventional wisdom that says “never share your password with anyone”. Yet that’s exactly what you must do in case something were to happen.

It’s not an easy scenario to solve, and not all solutions work for every person…

… but solve it you must.

For those of us who would leave behind a confusing, encrypted, password-protected digital mess, it’s critical to ensure that the right people are able to access and make sense of it all.

Who do you trust?

Open view...As with so many things, it boils down to trust. Who do you trust?

And are you certain that, trusting them today, you will still trust them a year from now? Five years from now? Twenty years from now? How many friendships, relationships, and even marriages last that long?

Fortunately, you don’t have to commit to twenty years of trust. Set up properly, a timely password change or two can protect you when trust is lost. But the fact that trust can be lost must be built into the system.

Whenever the answer to “Do I trust them this much?” changes, it’s time to take action to protect yourself, and then find a new trustee.

It’s not always easy, but it is important.

What do you trust them with?

Once you have someone you trust, what is it, exactly, you give them?

On one hand, you don’t want it to be every single password to every possible account or encrypted thing you have. It’s a maintenance nightmare, as you’d have to update your friend every time you add or change a password, without fail. Chances are you won’t, and the passwords held by your friend would quickly end up out of date.

You definitely don’t want to use a single password everywhere. While easier to maintain with your trusted friend, it would also make it easier for a hacker to instantly have access to everything, should that password ever leak out.

The ideal solution is to give them access to exactly one thing — one account or one encrypted file — in which you either automatically or periodically keep your information up-to-date.

One approach: LastPass

Using a password manager such as LastPass can help in a disaster situation.

You keep information in your Lastpass vault up-to-date simply by using it. You can even add secure notes to Lastpass for items that aren’t covered by its online database.

All you need share with your friend is your Lastpass master login ID and password. The only time you would need to update this is if either of those two things changes.1 Should you ever lose trust … simply change the password.

That’s it. When disaster strikes, your trusted contact has access to any of your online accounts maintained in Lastpass.

Another approach: explicit encryption

In the past, my approach to disaster access used explicit encryption in the form of a TrueCrypt volume I used every day.

Anything important was stored inside the encrypted container. Once again, simply mounting and using it — which was a side effect of simply using the computer — naturally kept the contents up to date.

All I needed to share with my trusted friend was the location of the container and the passphrase to open it up. Once inside, everything was there, including files containing additional instructions. And once again, should trust be lost … simply change the passphrase.

There are a variety of encryption tools that work well in this scenario, including TrueCrypt, VeraCrypt, AxCrypt, BoxCryptor, and others.

How do you trust them with it?

Simply giving someone complete access to your password manager or your entire collection of personal files can feel scary — and rightfully so. It’s not something to do lightly.

To be honest, if you’re not sure a specific individual can be trusted with the information, it’s likely they shouldn’t be. You want someone you can really trust.

One way I’ve found that helps just a little is to provide that critical information on paper in a sealed envelope. The implication is that you could ask for the envelope back, and, seeing it still sealed, know your trust was not misplaced.

Two-man variation

A variation of this approach is to use what’s called a “two-man rule“. With this approach, you never give a single person your complete password, but instead select two (or more) individuals and give each of them a portion of it. Only when they are in agreement can they assemble the pieces and gain access.

A lengthy password (or a passphrase) is ideal for this, as long as the phrase is nonsensical. You should not be able to guess a missing piece of the phrase with only the portion you’ve been given. “Correct horse battery staple” is a good example of this, since (aside from its notoriety as an example passphrase) the words are completely unrelated to one another.

A little documentation and a lot of trust

It all boils down to a little documentation and perhaps a couple of simple additions to your existing routine. You should already be making sure that your data, passwords, and identity are secure. Chances are, building in a secure mechanism for disaster recovery isn’t going to be all that difficult.

Trusting the right person should be the part requiring the most thought. The rest is, essentially, just paperwork.

Responsibilities of “the keeper of technology”

My view is that as the “keeper of the technology” for your family or business, you have a responsibility to make sure that if something happens, they’re protected.

Your needs might be different. Your solutions might be different. A CD in a safety deposit box might be enough. Perhaps keeping certain information with a family lawyer is right for you.

Or perhaps the password-sharing approach I’ve outlined above works for you.

But most important of all is to simply realize what not to do.

Don’t leave your family, friends, or business without access to the information they might need should you become unavailable.

That could elevate a tragedy into an even worse disaster.

Podcast audio

Footnotes & references

1: If, like me, you use two-factor authentication, make certain that your friend is likely to have access to your second factor, and/or provide a few of the one-time passwords that should be set up to access your account should your second factor ever be lost. Most two-factor solutions provide this ability.

53 comments on “What Happens When I Die?”

  1. One thing that just came to mind is LastPass, it not only stores all of your passwords, but it also lists all of your websites that have passwords. That means if you have some way of letting people know your LastPass email and password, they can get into all of your accounts anywhere in the world. You can, for example, give 2 or 3 people 1/2 of 1/3 of the password which they can use to reconstruct your password. One good thing about a program like LastPass is that it’s always up-to-date and available on the cloud so they don’t even need access to your computer.

  2. I’d burn a CD (it will last longer than a piece of paper) with a couple text files and tape it to the bottom-inside of my system. If someone really wanted the data on my boxes in the case of my death, most likely they would try and bring it to a professional who might open the case and see it.

    The text files would include all my passwords (system/emails/school account), a request file of what I would like people to do with my stuff when I’m gone, and a file detailing paths to all 3 of my system backups saved on a sep drive on my main box (if they get axx to that 1 system, they get everything from all my systems).

    How’s that for an idea?

    It’s good, but I have two issues with it: 1) I’m not convinced a CD will last longer than paper. (Let’s face it, we’ve got multiple-hundred year old paper documents lying around, and my 20-year old music CDs are starting to show bad-bits), and 2) if someone ever steals your computer and happens to look inside (perhaps as they prepare to part it out), they instantly get the keys to your kingdom.

    -Leo

  3. Keeping that password etc stuff in a locker with your bank is another option. A person’s legal heirs would get access to it after that person’s death.

    Banks can be always trusted and they are more organized than an average person who may lose the stuff or accidently expose it to unwanted persons. But rest assured recovery would take a few days unless it’s a joint locker.

    If the information retrieval is needed to be faster, Leo’s approach is pretty safe.

    Also known as “safety deposit boxes”, they are also a good solution, though there are limitations. The mere act of putting or updating something in it can be enough of a barrier that it’s not always as up to date as you might want it. Also, as you allude to, the contents of the box may not always be immediately available to the heirs. Even worse, if it’s not a death but an incapacitation situation the contents may not be available at all, or at least not without even lengthier legal proceedings.

    And then there are people like me who don’t even have a safety deposit box any more. 🙂

    -Leo

  4. I think that this article and the comments from those who read it were very informative. I never considered how my family might get access to my digital stuff once I die. It never came up when my mom and grandparents passed away but they didn’t live on the computer like our generation does.

  5. Interesting question. I have often been thinking about this and there is no easy answer. But I think the solution has to be simple. You can tell someone where and how to get your passwords, but that person will also have to have some sort of “mnemonics system” of their own. It is easy after one week, one month, but not after years.

    Also, even if we give someone’s a list today, this list will become quickly obsolete and we might not remember to update it. This is the same thing with wills; we do it and forget about updating it; we think this is good forever.

    The only way to do it, if we have a partner in life, is to involve that person with our choice of passwords. If we are alone, hum…, not sure what would be good.

    We have to hope that some genius will solve that problem in the future, but I am rather skeptical about this.

  6. Chris’ idea has one flaw that makes me very uncomfortable. If the computer was ever stolen, it would contains not only all the data, but also the passwords to access it.
    I suppose, that it might be acceptable for someone who was extremely sure of the physical security of the computer.

    One option for those who want a secure setup like Leo uses, but don’t want to share the password with anyone until they are gone (or at least incapacitated) is to setup an automated email that would be sent in such a case. A simple (free) way would be to setup a calendar reminder with email notification on Yahoo (or one of the other free email services with a calendar) to send the password required to get into your stuff to the person you designate. You would then have to periodically reschedule this event before it went out. If you became unavailable to reset, the email would be sent. This scenario has the advantage that you do not have to update anyone with your password changes, but would probably require another (calendar/email) reminder to reset the “dead-man-switch”. There would also be a delay before your email went out corresponding to how often you wanted to perform the reset maintenance.

    I suppose you’d have to be quite paranoid to go to this much effort… Well, time to go reset my switch.

  7. To brand that stuf on a CD sounds good. But to put that CD in the system and hope then that the system will be brought to a professional and than hope too that that professional will do the right things, is too much. I would not count on that. I would put that CD on a safe place and give instructions to the person(s) who would otherwise take care in these situations.

    • It’s essential that everyone understand that CD’s, especially ones burned on a home computer, are NOT a reliable long-term backup solution! They can go bad surprisingly fast, even just a few years, especially if they’re not stored in a cool dark place. Therefore, Chris’s idea of putting it inside a computer case, which would almost always be quite warm, wouldn’t be a good idea at all.

  8. How about one of the Password key systems that hold all your passwords on a USB memory stick. You would have to give that passowrd to your trusted people but it would not be of use until they were able to get your USB key?

    Interesting, but a couple of assumptions I don’t like: to keep it up to date you would have to keep it with you and use it regularly. So there’s a likelihood that it might disappear when you do, depending on exactly what happened to you. 🙂 Also, flash memory wears out. Better than some, worst than others, but I’d be reluctant to put something this critical on it with the assumption I could use it daily and it would still be a sole repository or “long term storage” for my heirs.

    -Leo

  9. I’ve given out my passwords to everyone i trust..
    .
    plus.. there’s text a file straight in my open hard disk that contains all the passwords and stuff required to open my accounts..
    .
    sensitive data that i don’t want ANYONE else knowing will be lost with the password that’s in my head =P

  10. Well, sooner or later we’ll be able to read a dead (person’s) memory and recover data much like pulling out a hard disk from a dead system and plugging it into a new system or using disk recovery tools.

    In the popular media we already see that scientists can tell which part of our brain is responding ( and hence the general nature of response) to a question. This is something like that Tom Cruise movie where he is being chased for a crime he is GOING to commit in the future.

    I have no doubt that defence and spook agencies are already working on this. Imagine being able to interrogate a terrorist caught dead !

    Regards

  11. I have an almost identical arrangement to Leo’s. Except my passphrases are all contained in RoboForm (so one master passphrase can access all the others). That master password is in a sealed envelope in a secret place in my house – and my family know where that place is.

  12. I have often thought about this scenario (dying). My user files are stored on an external hard-drive, so it is accessible on ANY machine (family pics and stuff) – all one would have to do is remove it (it’s USB), and plug it into a different computer. My main hard-drive just contains Windows and programs – all one has to do is insert the recovery disk and format the hard-drive. As it stands right now, nobody can access my external hard-drive until I actually get past the sign-on screen for Windows, so I guess it is SOMEWHAT safe, and yet easily accessible if I die. If somebody is going to steal my machine, a password will likely not stop them anyway. One advantage to this is in the case of fire – I can safe important files/pics/data just by yanking out the USB cable – the machine can stay where it is. Another advantage of this is that the main drive doesn’t get as fragmented.

    • But you’re talking about pictures and things on your harddrive. The issue is passwords on websites – banking, credit cards, investment accounts, even sites like Facebook/Ebay/ Amazon; not to mention multiple email accounts.

      I don’t use a password manager, so mine is a significant list that I keep in my head. I guess the best thing is to print out all the information a couple of times a year and put it in a folder somewhere – for instance, the life insurance folder that I have.

  13. IMHO, like Leo says, every solution ultimately depends on trusting someone. A friend’s wife walked out on him and filed for divorce. But before moving out on my clueless friend, she cleaned out their joint bank account to the extent that my friend had to depend on his family for even day-to-day support. And she was “the” loved one. Who can you “really” trust in today’s world?

    Banks or established Law Firms are neutral safe places. The account and safe deposit box can have a nomination facility whereby the nominated person has to produce a death certificate or a living trust assignment to access the account/box without a lengthy legal proceedings.

  14. Three words: “Safe Deposit Box”.

    Keep an envelope containing a list of your major passwords (no need to disclose them ALL, only the ones your loved ones are likely to need!) in your Safe Deposit Box. Safe Deposit Boxes ONLY become accessible to someone else after you’re dead, so by definition there is no risk of premature access by anyone else.

    Yes, of course, there are problems. There always are! First, there is a yearly rental fee, typically around $30.00 or so; this isn’t much but it may be a nuisance. Then, you need to update the secured information regularly, which usually means a special trip to the bank (another nuisance); and for your loved ones, there will almost certainly be a significant delay before access to the Box can be obtained. Still, it’s a good sight better than no plan at all, and for many (perhaps even most) purposes it may well suffice.

    Hope this helps!

  15. Reading your current newsletter I came accross REXFORDS solution to “WHEN I DIE”.
    His methods are the same that I use with my trusted heirs, with 1 additional step. Every week I send an encrypted e-mail that includes any NEW or updated accounts with the passwords for them, that I have started so that they are ALWAYS up to date on what & where my accounts are.

  16. I have since found some online “Death Notification Services” that will allow you to set rules to determine if/when you have died, and to convey certain information — and in some cases, even certain digital files! — to designated individuals or E-Mail addresses upon the occurence of the Sad Event. Check out the following:

              https://slightlymorbid.com

              http://legacylocker.com

              http://www.deathswitch.com

    Good luck!     🙂

  17. What about including the passwords in your will?

    I don’t believe you can count on your will remaining secure prior to your death, and it may even become public record thereafter, making those passwords available to many many more people than you want.

    Leo
    15-Sep-2011

  18. There is a web site called Deathswitch.com where you can arrange for an email message to be sent if you do not respond to prompts. There is a free version and a paid version. I have used this, and tested it sending info to my other email adress, and it does work. Because of my health I currently have it set to one year.

  19. I don’t know if anyone has mentioned Google’s Inactive Account Manager? You’ll find it under the account security setting (Personal Info & Privacy) and it allows you to nominate a friend or family member to download “some of your account content in the event it is left unattended for an amount of time that you’ve specified.”

    After the specified time Google will contact your account trustee to manage your account.

    Every now and then Google will send you a reminder should you wish to change your trustee. I think this is an excellent feature.

  20. I have a HP computer that has “Simple Pass” fingerprint recognition software… I have chosen to not use it… If I were in a hospital, or dead, my wife would have to cut off my finger in order to scan my fingerprint to reach important data. Just a thought…

  21. I live a simple life in retirement. I have a wife, 4 children, and 10 grandchildren. The inevitable will happen, I will die. My family will remember what I accomplished and created over my lifetime as they look through my paperwork, pictures, and computer files. Therefore, I am very concerned about my family having access to all my images — where ever they are!

    Because I have so many free places where I can write emails, blog, and share pictures I consider special, I keep all my passwords to those sites on a word document. It is stored off my computer on a couple of memory sticks. I also make a fresh printout about every 3-6 months — or whenever I update my passwords.

    The password list is stored in my filing cabinet or lays on my computer desk, near to me when I’m on the computer because I usually forget passwords I don’t use all that often. Senior Moments… My wife and children know of this list of passwords, and can easily get into my personal files, if they want. We don’t have dark secrets in this family any more than your average mafia member, so what the heck, right? Regardless, we have some integrity in this family, and we rarely need to snoop. Besides, the older one gets, the less one gives a damn. Just ask Rhett Butler… ( a “Gone with the Wind” character with a similar line, for all you non-movie buffs).

    My digital photography (and written documents) are stored on personal internal and external (back up) hard drives, and many duplicated memory sticks. Sadly at times, many memory sticks… sigh…. The drives also house over five decades of figure art photography, spectacular landscapes, photojournalist photos, and an anthology of family images . I was fortunate to have been a professional photographer, broadcast media producer, and adjunct college professor who enjoyed experimenting with a multitude of interesting visions. I also have thousands of negatives, slides, and prints for my surviving family to eventually wade through — with many a potential “masterpiece” to keep, sell, or burn!

    Frankly, I do not look favorably on putting my images and writings on mega-computers commonly referred to as “cloud”. I’m sure a significant amount of my personal work has already been stored on those things, but I do not have a personal membership with any master filing bank and don’t ever plan to do so. No matter what anyone says, I do not consider such services safe or secure from thievery. Even if electricity and isolated digital devises survive forever, I have to wonder who will be controlling and profiting from all that data accumulated over the coming centuries. Having such knowledge and creative work at the disposal of mega-corporations or governments just doesn’t feel comfortable to me. My fear is that since they have all this information on their hardware they will “logically” justify profiting from what others have created with little or no concern for rightful heirs. There’s also that little problem spoken about in books like “Brave New World” and “1984”. If you think Big Brother has your number now, just you wait for the future reign of clouds!

    • Tom, One problem i see with your system is that you are keeping all your eggs in one basket.
      Now god forbid this ever happens to you, But House fires are incredibly common and fire does not discriminate, I can vouch that it leaves nothing behind.
      I would assume that all your children have left home, I also note that you said “I am very concerned about my family having access to all my images — where ever they are!” This is a very good reason to back up online, So your family ( only the ones you give permission) can also access all of your data and pictures, If you are concerned about security you can encrypt it all before you upload. But i would also assume that you have nothing that the NSA or CIA would be concerned about, Needles to say if it is encrypted with good encryption even they cannot see it.

  22. I have VERY simple solution to this problem.

    I build a new computer every 2 years; plus folks are always taking their old machines to the to the recyclers. So I take an old machine (has 1.25 and 1.4 Mb floppy drives, and a read-only CD drive) and simply keep only those files that are of a personal nature + mostly old archives. I have a removable HD that mirrors everything on the main drive and it stays at the house of a neighbour (note: NOT family). The only password-protected file, is my asset sheet in Lotus 1-2-3. This p/w is shared with a couple of trusted friends. No other passwords, nothing tricky. I enter new data about every 8 weeks when both main and removable drives are made current. No screen icons to indicate the content.

    Sits in a dry basement room under a dust sheet.

    And of course, no connection to the outside world – no modem or ethernet port.

    Gord Clark
    Rockburn, Qué.

  23. A couple of observations. 1) There is no single solution which is applicable to everyone. What works for me, married to the same woman for over 30 years, isn’t going to be relevant to a guy in his twenties with a different girlfriend every month 2) We aren’t talking about a backup strategy for your PC. Regularly securing your half terabyte of selfies, pirated films or the next great American novel is something you need to do regardless. We’re focusing on the things your relatives and friends will need to be able to access QUICKLY if you drop dead, and also information that isn’t readily discoverable even if someone can be bother to work through half a terabyte.
    My wife and I have a Word file called “InformationAndCopingVn.n”
    The purpose of this document is:
    • To document the family finances (bills, bank accounts, superannuation accounts etc) so that if either or both of us should pass away or become ill then the family will be able to manage things properly
    • To provide a simple written plan that helps the family understand what to do in the event that one or either of us should suffer a major illness or death
    We update it every few months (changing the Version number) and each have a copy. It identifies key IT information: the password to my PC, where on the PC is the plain text file that lists my accounts and passwords, and what the file is called. (As a nod to security it’s called an innocuous name – not passwrds.txt – and lives in a “Miscellaneous” directory with lots of rubbish.) And it contains the same info for my wife. Our kids know the document exists and know to look for it in the top drawer of my filing cabinet, if the need ever arises.
    As for backup, I secure to external media – a couple of memory sticks which I rotate, with new ones every twelve months. I keep them in a small fireproof safe ($250) in the shed at the bottom of the garden.

    As Leo said, the critical thing is to find someone to trust. The second critical aspect is to write down the information which will be useful. This planning is not primarily a technology problem

  24. Handing over one’s digital assets to the heir(s) after death/incapacitation is definitely as important as the one available for physical assets. So, will the government enact laws to make all Online accounts to collect information of legal heirs from members for hand over?
    As we have seen here, many of our own methods have inherent drawbacks. It’s time both government and Web entities do something about it.

  25. How do I re-save my operating system, all programs, all files, etc., that are on my computer, to my Seagate external hard drive? I already did this initially (when I first got my external hard drive) and I’ve been frequently saving all new files/documents/pictures. However, recently a window popped up onscreen stating that my computer can’t find my hard drive. Then yesterday when I tried again a window popped up saying that I need to format my external hard drive (again, apparently) before it can be recognized. What the heck??!! I’m afraid that if I simply re-format it, I will lose everything initially saved on my external hard drive that my computer uses to run. How do I re-save it ALL so I can be back to square one? I want to be able to restore it all if my computer should ever crash, or something.

    • 1. What you are asking about here is a full image backup. Leo has dozens of articles on backing up. Just search for “backup” on the Ask Leo! site.
      I’ll start you here: How Do I Back Up My Computer?

      2. I suggest plugging that external drive into another machine. More often than not that works. If it does, you can copy everything to a new external drive. If you still have trouble with the drive, you can format it, and if you continue using it keep a backup copy of everything.

  26. ‘Cynic’ is on the right track, and ‘Joseph’ to a lesser extent. Those people who say “… list of passwords in a sealed envelope…(somewhere)” are on the wrong track – it will never be continually updated with your latest password additions (new websites, etc) and changes.

    Anyone REALLY prepared for their own death has a will, and it’s frequently stored securely by their lawyer or trustee (usually an ongoing company, rather than an individual). Put all your passwords in a text file on your own PC, zipped and encrypted (e.g. using WinZip) with a LONG pass-phrase (mine has over 13 characters). Update that text file anytime you add a new website log-in or change any. And be sure to shred the ‘free space’ on your disc drive to remove any traces of the plain text file.

    Put that one-and-only pass-phrase on a piece of paper (with instructions on what it’s for and how to use it) in a sealed envelope, and mark it “To be opened only on my death by one of my beneficiaries”. Assuming you update your will if your desired beneficiaries change, then the right person will get to open it. Give it to your lawyer holding your will, and ask them to store it securely WITH your will, so it can be handed to the right person at the reading of the will.

    • Correction:
      “To be opened by one of my beneficiaries only on my death” is more correct! Don’t want to be murdered by a beneficiary!

  27. I am 77, live alone, but next-door to my daughter. I have a very low-tech way of storing my access info. I have a 5×6.5″ index card file-box sitting on my computer desk. In it are alphabetized cards with the ID, password, security questions, and URLs for all the sites that I use, including mail programs. I seldom change my passwords, but when I do, a new card goes in the box. My daughter is a signer on my financial accounts, so she already has access to them. With the information in my file-box, my tech-savvy son and daughter will be able to access, close, delete, and unsubscribe me from any accounts that I have, as well as notify my friends of my death. This is enough for me, since I don’t do Facebook or the like.
    I also like having the box handy for when I forget a password that I haven’t needed to use for a while.
    All of those sites that I use, including two webmail programs, are online, so they can be accessed from any other computer (except for my Office Outlook program), with the index cards in the box, in case mine should be damaged.

  28. It’s important to discuss such thems and I think I found a very good way. It’ snot just about inheritance but also about safety of datas in the cloud. Just have a look at http://www.securesafe.com/en/faq/, its a Swiss Company and offers a super solution. I would be happy to read your comment about that service Leo !

  29. Since I am already a subscriber, I can’t get this report — and I sure could use it……. Please…….

    “10 Reasons Your Computer is Slow (and what to do about it”

    • Yes you can! Just reply to any newsletter you receive in email and ask for “10 Reasons Your Computer is Slow (and what to do about it)” and Leo’s assistant will get you a copy.

  30. Wife and I agreed to take steps when there was just one of us left. To my surprise and pain, she went first. I copied all my financial information, accounts, passwords, contacts, etc., along with all computer information into a doc file, encrypted it, and sent to my oldest son. I learned this lesson while wife was in her final days at a hospice, and I heard so many horror stories from family members of other patients who had no information. “Does grandpa have a checking account?” “Where does grandma keep her records”? It was very sad.

  31. At the risk of shocking people, which of course I don’t want, I’m a bit surprised by all these precautions for computer stuff “when I’m dead”. I would think that if there is important stuff you want to share with your family (such as family pictures and the like), why would these NOT be given before you’re gone ? If they are important to your family (and/or friends) let them have a copy before you’re dead. There’s no reason why they should have to wait for your dead to have those pictures and other documents.
    I would think that everything concerning financial matters is better arranged without any computer or internet.
    So in the end I fail to see what would be so important to your “online” existence and computer content to leave it to relatives, if you couldn’t leave it to them earlier…

    If it wasn’t their business when you were alive, then why should it become their business afterwards, and if it is their business, then why should they only find it on your computer or on-line accounts after you’re gone ?
    I would think that my private e-mail, in as much as I didn’t send it to my relatives, is not their business after I’m gone ; and in as much as they have anything to know or access, I should have given it to them already (on shared accounts or whatever).

  32. Patrick, I believe you are thinking too narrowly. In an instant, unexpected things can happen. People are killed in car accidents. Unexpected illness takes young people. Random terrorist attacks occur. Yes – people should be sharing important things with their relatives while they are alive and in control. Yes, they always plan to – but time passes and other things get in the way.

    At one time, I was the Executor of four different estates (some take a very long time to complete). Since so much correspondence now is handled by email, in a short period of time lots of important information can accrue. On one of these Estates, in particular, there was almost daily correspondence using email between myself and various lawyers. It is hard to overstate the panic I felt when I experienced a failure in Outlook Express (which stored everything on my old XP machine as opposed to in the cloud). While “compacting”, I lost access to the folder in which my Estate correspondence was stored. Fortunately, I discovered it immediately so the rest of the day was spent restoring files from a backup to regain access and then doing a successful “compact”.

    You say that your private emails are “not their business” in regard to relatives, but I suspect that one of those relatives in the Executor of your Estate (you do have a will and Estate plan, do you not?). If you do not, then you will be like my daughter, who died Intestate (ie., without a will). In cases like this, one would want to know as much as possible to make sure that nothing important had slipped through the cracks.

    You say “If it wasn’t their business when you were alive, then why should it become their business afterwards, and if it is their business, then why should they only find it on your computer or on-line accounts after you’re gone ?” Well, I hope that my personal examples offer reasons why it might be “their business”.

    I personally use software called MailStore to back up my emails on my computer. It also has a great search capability. While I had one of those four Estates open, I ran MailStore every day.

  33. Here is what I did Leo

    My wife knows nothing about PC’s and technology. That is why it is my youngest daughter (my oldest daughter not as computer savvy as my youngest) who will look after my “technology estate” after my death. I have full trust in her.

    I registered a domain of my own and created an email account that only me and her (my youngest daughter) have access to. As a matter of fact, only both of us know that this account even exists. I have given instructions to my daughter that in the event of my death, the first place where she must go is this email account. She will find there last minutes updates of things I consider important for her to know.

    Then, I have created a document that is stored both on my computer (in a TrueCrypt container–password close to 30 letters and numbers and signs) and on a usb flash drive that I keep in a specific envelope (she knows which) in a metal cabinet that contains many different envelopes of all kinds. She has the password to access the document stored on the flash drive. On that flash drive are things like, password to my computer, master password of my Roboform password manager, bank accounts numbers and balances in each (balances are updated on the first of every month), life insurance policies numbers and amounts including benefiary, bank and credit card numbers and PIN for each, name of the resource person to deal with at my bank (with telephone number), investment accounts including RRSP’s (again here, balances are updated every month), email accounts passwords, domain name account (through Roboform), safety box at my bank (she knows where to find the key), utilities accounts (Electricity, telephone etc…) that will need to be transferred to my wife’s name after I pass away, notary will etc.

    If I find that I have forgotten something, I add it to the flash drive. A copy of that flash drive is also stored in my safety box at my bank.

    So, I think I am pretty well covered. I’ve been doing this never ending task (I always find new data to add) for the last two to three years. This I think is going to be of great help to my loved ones for the liquidation of my estate.

    • Andre,

      You said “I registered a domain of my own and created an email account that only me and her (my youngest daughter) have access to. As a matter of fact, only both of us know that this account even exists. I have given instructions to my daughter that in the event of my death, the first place where she must go is this email account. She will find there last minutes updates of things I consider important for her to know.”

      I am not sure that I understand the interaction between the Domain and the Email Account. I can visualize having an Email Account that only the two of you know exists. Seems like just that Email Account would be sufficient for her to know where to go to get the latest instructions. Would you please give us a little more detail as to why and the Domain and the Email Account interact.

      Just interested – does the Email Account have two factor authentication?

      • Thanks John for your comment.

        Instead of using Yahoo, Gmail or Outlook.com to create an email account, I registered my own domain and created an email account for this purpose only. If I find something that I consider relevant for my daughter to know (something that has not yet found its way to the flash drive), I will send an email to that account with the information (example: I could send an email stating that my condo fees have been paid to October 31, 2016). Once, this info has been included on the flash drive, I will delete the email as it will no longer be needed. So, if I should die suddenly of a heart attack (before I find the time to put the info on the flash drive), the info will be available to her. This email account is like a temporary repository. However, it never contains information useful to anybody else. This is why I did not include two factor authentication for this account (Should this account be hacked, the emails contained therein are totally useless to anyone as I never put sensitive information in the emails that I send to this account. In the example above, what would you care about my condo fees being paid or not ? My daughter would need to know but nobody else would care.

        I hope this makes it a little clearer.

        Thanks again.

  34. Instead of giving someone your Lastpass login information use the Emergency Access feature instead. You create a list of Trusted Contacts who then can request access to your vault. When they do Lastpass sends you a notification that they are requesting access and gives you the opportunity to deny access. If you do not respond within the period of time that you set then access is granted. A much more elegant and safer solution.

  35. Leo
    I have enjoyed & utilized you newsletter for years.
    However, this one, “What Happens When I Die?”, was a real kick in my 67 yo pants.
    As always, well written, highly detailed and a path toward a solution.
    Now I have a new journey to embark upon. One I didn’t know lay before me but one I must begin.
    Thank You Leo…………………..I think?

    God Bless

  36. Hello Leo,
    This was a very informative article, thank you. Gave me some new ideas. However, my present setup is as follows:
    My wife and I between us created a Word document containing all relevant information related to computers, bank accounts, emails, passwords etc. However, every password was omitted and replaced with a consecutive number, like [018]. A separate list was drawn up with the password shown at the side of all these consecutive numbers. So both documents are needed together.
    The main document is kept up to date and in an encrypted file (which is also in DropBox), as well as her having a printed copy. The linked password document I have sent to 2 trusted friends in other countries who don’t even know what it’s for. So if and when she needs the information, she knows to bring the 2 documents together.
    This is fairly simple now it’s set up, and seems to satisfy our requirements to thwart thieves and hackers etc. Hopefully!
    All the best, Dawei

    • Sounds like a good plan. It would be safer to have more than 2 people to hold those pairs of documents as a backup in case one fails to be available.

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