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Technology With Confidence

How Do I Gain Administrative Access to a Second-hand Computer?

It's common not to get all of the information (such as the administrator password) with a used computer. There are a couple of approaches to taking ownership, but we start by understanding the risks.

//

My dad bought a computer from a yard sale. The problem is that they forgot to take off the password. I’m logged in as a user, but not an administrator, so I don’t have admin privileges. How do I become an administrator?

This is frightening for many reasons.

But it’s not you who should be scared. We’ll get you into the computer quite easily. It’s the previous owner who should be concerned because it’s clear that they didn’t take a few important steps before giving away their computer.

You still need to tread very, very carefully. I’ll explain why.

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Seller beware

The problem for the original owner is simply this: they’ve given (or sold) the computer … and all of the data on it.

How do I know this? Because it still boots into Windows. It’s clear that they did not take the extra step of securely deleting all of the data on the hard drive prior to giving it away. We hear stories all the time of second-hand computers that are sold, or even discarded, only to find that there’s a tremendous amount of sensitive, personal data still on the machine.

They may think that they’ve deleted the files that they care about, but as I’ve discussed in many articles in the past, there are often sensitive remnants in other places, and even deleted data can sometimes be recovered.

“

… even deleted data can sometimes be recovered.
So lesson #1 is for whomever sold the computer in the first place: securely erase your data, or you run the risk of the computer’s new owner getting access to all of it.

Buyer beware

Do you know what you have?

I mean, do you really know what you have?

How do you know that the machine that you just received isn’t chock-full of malware? For all you know, there are viruses, trojans, and spyware on that machine that are just waiting for you to do something – connect up to your local network, share files with other machines, or log in to your bank account. They’re waiting for the opportunity to propagate, compromise accounts, and just generally cause trouble.

Handing over the KeysI’m not saying that this is the case.

I am saying that you can’t know that it’s not. You have no idea how safety-smart the previous owner of that computer may or may not have been.

You have no idea what’s on that machine. You don’t know what you have … not really.

So lesson #2 is for you, the person acquiring a second-hand machine by whatever means: reformat and reinstall Windows1 from scratch. It’s the only way to be certain that you know what is – and perhaps more importantly what is not – on that machine.

Getting access to the machine

The right way is simply not to try. Get a Windows install disk – perhaps one even came with the machine – and reformat and reinstall Windows from scratch.

It’s the “right” way for two reasons:

  • You’re not even going to try to access or recover the previous owner’s data.
  • More importantly, you’re not going to suffer from any infections or malware left behind by the previous owner.

That person didn’t know enough to securely erase their data, so what faith do you have that the machine isn’t loaded with viruses and malware? Reformat and reinstall really is the right thing to do.

People are curious or “adventuresome” (perhaps a synonym for foolhardy?) and want to run or see what’s on the existing hard disk – perhaps (hopefully) before they reformat and reinstall.

Fair enough.

As it turns out, it’s very easy to gain access by downloading a password reset tool, burning it to CD, and booting from that CD. I’ve covered it in a previous article: I’ve lost the password to my Windows Administrator account, how do I get it back?

As I’ve also said before, if you have physical access to a machine, then it is not secure. That works in your favor here, as you can quickly reboot into this password-reset tool and reset the administrator password to the machine.

And you’re in.

Just be … sensitive … to the data that you might find there. Know that you may very well be dealing with malware or other security issues that you may not be able to see or recover from.

This is an update to an article originally posted April 4, 2009

Related Posts

  • How Do I Gain Access to My Deceased Relative’s Computer? - If no preparations have been made beforehand, accessing the machine of a deceased loved one can be anywhere from easy to impossible.
  • How Do I Get the Password for a Computer I Purchased at a Garage Sale? - It's not difficult to gain access to a used computer without knowing the password. You just don't want to.
  • How Do I Remove My Personal Data from My Computer Running Windows 10? - It's almost impossible to remove all personal information from a Windows installation, short of one extreme option.
  • How Do I Get Administrative Privileges on Windows XP? - If you have the password for the administrator account, you can easily elevate any other login account to have administrator privileges.

Footnotes & references

1: It didn’t come with disks? Or you don’t have a product key? Then it’s very likely that transferring that copy of Windows to someone else may also be illegal. The only correct solution is to get the original installation disks and product key (making sure that it’s not used on other machines), or purchase a new copy.

Posted: December 8, 2013 in: Windows
Shortlink: https://askleo.com/12356
TAGS: bestof, run as administrator
« Previous post: Do I Need to Worry About the Latest Security Breach?
Next post: Defragging »

About Leo

Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Comments

  1. Rahul

    April 4, 2009 at 5:03 pm

    There is one more easy way to get in without using any special access software.

    Microsoft in its infinite wisdom does not set the password for the administrator account when it is installed. It just hides this account from general access. But then provides an easy way to access it. In fact two ways. If the seller of that computer is naive enough to leave the data on the disk, it is likely that he/she has not set this most important password. Take a chance on this one, after fully understanding the risks involved in accessing the system.

    1. Boot in safe mode. That shows the Administrator account along with the other user account. And you are in….

    2. Another way to get to the Administrator account is: Log off from the regular account and get to the log-on screen that lists all users. Here enter the keys ctrl-alt-del twice. A logon dialog pops up. Enter Administrator as username, no password and you are in….

    Of course if this password is set, then the utility Leo mentions does the trick.

    Reply
  2. Gary Hagy

    April 7, 2009 at 9:26 am

    This worked for me. I shut down the PC, turned off all power and waited about 40 minutes for the capacitors to discharge then removed the battery.
    After an hour, I replaced the battery, hooked up and restarted the PC and “VOILA!” no Administrator password!

    Reply
    • Fred Pickles

      December 10, 2013 at 9:06 am

      I am a tech and this doesn’t sound right to me. Are sure you are not talking about getting past the BIOS administrator password?

      Reply
  3. Dennis Jackson

    April 7, 2009 at 9:35 am

    There is one very good reason to be able to access the administrator account on a used computer, depending on the rights have been set for other user accounts on the machine. You may need to recover the install key for Windows and other installed software from that computer before doing a clean install by first installing and using a key-finder utility like “Magical Jelly Bean Finder.” If the ability to install software on the computer has been restricted to the administrator account, then access to that account will be necessary to accomplish this task.

    Reply
  4. Brad

    April 7, 2009 at 3:06 pm

    Re: ‘I shut down the PC, turned off all power and waited about 40 minutes for the capacitors to discharge then removed the battery.’

    That process has no effect on the OS password for the admin account. The OS password is data written on the disk. It is not a CMOS/BIOS issue to be addressed by defeating the CMOS/BIOS password (what the process above is doing).

    Reply
  5. Eldred Coot

    April 7, 2009 at 7:38 pm

    A tech once told me to short out the speaker and you are in. He used this tech when repairing pcs.

    Reply
  6. lovepirat

    April 8, 2009 at 12:46 am

    intresting….they all do work…but not in all cases…so give this a try:
    .1.google..and searche for ophcrack live cd..burn it…and log in to it..and just exit…while exiting…all admin passwords and names will pop out 😉 very easy and no swette.
    .2. that is a bit tricky…but nice..but also require some command knowleges..so what to do:…while ur in the user(not admin)…locate the screen saver path and copy there the cmd.exe (command promp) and set it up!!!! well its not that simple but u can make it…
    after that reboot…and dnt loggin just wait for the screen saver(replaced by command prompt)..and start surfing with admin priv…..
    gd luck..;)

    Reply
  7. Terry Hollett

    April 8, 2009 at 3:51 am

    A neighbour called me one time. She bought someones computer that was password protected. To bypass it I just booted up in safe mode, went into the user accounts, created a new account for her – as administrator, restarted the computer – to make sure she could sign in and then deleted the old account.

    You don’t need to be a hacker to get pass this.

    {URL removed, page no longer exists}

    Reply
    • Ron

      May 31, 2017 at 8:23 am

      I just got a computer at a yard sale which also has a password on it I don’t want to get into the program I just want to restore it to factory condition. I know it’s possible I just don’t remember how. I have no more money to buy another computer and I need this one for school. How can I do a system restore to factory condition without a password access?

      Reply
      • Connie (Team Leo)

        May 31, 2017 at 2:20 pm

        Your options are in the article you commented on.

        Reply
        • Mark Jacobs (Team Leo)

          June 1, 2017 at 2:13 am

          The method described in this article won’t return the computer to factory state, it will open the computer with all of the installed programs and data installed. You’d have to manually delete any user data and uninstall any programs you don’t want. I’d also run a few antimalware scans as there might be malware on the computer.

          Reply
  8. Glenn P.

    April 8, 2009 at 5:02 am

    Remember, that once the computer is yours, any information on it is yours now, too. Any information. Including all that child porn which the previous owner had downloaded. Something to think about when those nice friendly FBI agents come bashing in your door wearing bulletproof vests and carrying assault rifles in a no-knock raid at 5:00 in the morning…

    Hey! Maybe reformatting that drive and reinstalling from scratch isn’t such a bad idea after all!!!

    Reply
  9. Dominic Keily

    April 8, 2009 at 7:24 am

    Hello. I found this article about administrator very interesting. When we bought our laptop some years ago, without knowing what was happening I filled in all details asked for and put in a password. All of our family members have their own details but none of us know what the first password was. (I am in my 70’s and not a computer person). All of what you have written seems very difficult to do. Is it?

    Reply
  10. clippership

    April 8, 2009 at 1:20 pm

    The “right way” is the safest way – I mean what would you do if the PC had a key logger or FBI-arrest-and-jail-you-forever porn still on it? During a “right way” reinstall you will probably need the Windows Product Key – if there’s no Genuine Label on the PC (its on the case, right?) then run Produkey or Magical Jelly Bean to get the in-use key for the re-installation. Good Luck and buy your boyfriend a beer to do the installation!

    Now that we’ve said that you can skip a lot of trouble by doing a “right way” disk wipe and then installing Knoppix on your laptop (which is free of legal encumbrances and has lots of the newest drivers) and is much faster on startup. Or use an Ubuntu Live CD if its a plain pc! Yay Free Software!

    Reply
  11. grace

    April 11, 2009 at 4:21 pm

    i agree with rahul, booting on safe mode will work.
    but pls i would like to know how to access the CMOS setup in a laptop that is passworded and if you say i should reformat, i can’t access the CMOS setup to boot from CD. so pls what do i do?

    Reply
  12. Mark Jacobs (Team Leo)

    April 13, 2009 at 7:54 am

    I’ve used the Magic Jelly Bean Key Finder method and then a clean install. That’s the cleanest method. Using a computer that’s been running for a few years is bound to run slower than a freshly installed system.

    On the other hand, it’s possible that the computer you bought has other useful software that you might lose with a fresh install (the Jelly Bean also gives you the MS Office S/N).

    One thing that works on 95% of older XP systems: At the log-in window his ctr-alt-del twice. A log in dialog will come up instead of log-in icons. Enter Administrator as the user name with no password. Ive gotten into dozens of computers that way. Vista and XP SP2 and above fixed this bug.

    Reply
  13. Hugh E Torrance

    April 15, 2009 at 10:47 am

    System rescue CD from http://www.distrowatch.com has a utility to change windoz passwords…most live Linux distros will give you access to the windoz drive…

    Reply
  14. elaine

    July 23, 2012 at 5:00 am

    i got a used computer and i need to remove the administrator password.

    Reply
  15. Mark Jacobs (TeamLeo)

    July 23, 2012 at 3:11 pm

    @Elaine
    If you don’t have a Windows installation disc and have to remove the password, click in the above link in the article: I’ve lost the password to my Windows Administrator account, how do I get it back? It explains how to remove the password.

    Reply
  16. Chuck

    December 10, 2013 at 9:42 am

    Please note: If the pc you are trying to change the password on has any encrypted files, you will lose access to those files if you use one of the external password change solutions, i.e. the Offline NT Password and Registry Editor.

    Reply
    • Mark Jacobs (TeamLeo)

      December 10, 2013 at 10:07 am

      That’s true, but on a second hand PC, there wouldn’t be any encrypted file that you should be interested in.

      Reply
  17. whs

    December 10, 2013 at 9:48 am

    I would just reinstall the OS. Look on the COA sticker and find the product key. Then you can use any installation disc of the same OS and same edition (e.g. Home premium) to install and activate with that key.

    If it is a Windows 7 key, you can get the .iso from here:

    http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/

    Reply
    • james

      December 11, 2013 at 4:14 pm

      You don’t necessarily need the exact same edition. I had a key but not the install disc. I started installing XP Professional. During the install it asked for the key. After inputing the key, I ended up with an install of XP Media Center Edition.

      Reply
  18. Abe

    December 10, 2013 at 5:17 pm

    Since most computers these days, don’t come with the install Disc’s. I would be surprised to find a used one that did. In the event that you didn’t have the install CD’s.
    How would you go about getting them ? I have never had to do this, just curious.
    Thank’s

    Reply
    • Leo

      December 11, 2013 at 9:23 am

      I have an article on that: http://ask-leo.com/i_dont_have_installation_media_for_windows_what_if_i_need_it.html

      Reply
  19. MWD

    December 11, 2013 at 6:53 am

    belarc advisor is great not only will windows key, it will give alot of good info. about your system and list problems too.

    Reply
    • james

      December 11, 2013 at 4:18 pm

      I use Belarc to get the product keys as a just in case and then I run the restore program from the recovery partition. Quick, easy, and safe.

      Reply
  20. Robert

    April 16, 2014 at 6:07 pm

    I tried the ctl alt delete no password and still can’t get in. this is my own computer I have used for years. i believe I was hacked. I cut off my Internet due to receiving hundreds of emails daily mostly of naked women which led back to a dating site. my resume is on the computer and Im out of work and a divorce cleaned me out. anybodys help appreciated. I can get to safe mode and to to the screen showing the Administrator and one other account. forgot the passwords. I think someone was accessing my info and took over administrator role.

    Reply
    • Leo

      April 16, 2014 at 8:02 pm

      The article listed in the “Read more:” section will help: I’ve lost the password to my Windows Administrator account, how do I get it back?

      Reply
  21. yang

    November 8, 2014 at 11:10 am

    my dad got laptop from his company… and in it i am logged as an user .. I d”not have an administrator rights. so I just want to know that when i will install windows again.. will there be any issues?

    Reply
    • Leo

      November 9, 2014 at 11:42 am

      If you install it from scratch you’ll erase everything and set up your own administrative and user accounts.

      Reply
  22. douglas

    March 11, 2015 at 6:50 pm

    my mom gave me her old computer. but she got it from her x lover. and she does not know the password
    for administrative, stuff. i am cmputer stupid. please help. if i have to earase everything I do not care. oh yah its a Mac oxs model number POwer Mac M8493 100

    Reply
    • Mark Jacobs (TeamLeo)

      March 11, 2015 at 8:10 pm

      Unfortunately Ask Leo!’s expertise is primarily in PCs, Windows, and general Internet or computing-related questions. He just doesn’t have the expertise to do justice to most Apple Macintosh, iPod or iPad-related questions.
      Gary Rosenzweig has a great post on where to get help: http://macmost.com/getting-help

      Reply
  23. Tyler

    June 1, 2015 at 6:39 am

    Hello there! i bought a new router and it came with a “easy to install” setup with a disk. i go to put in the disk and it ask for administrator password which only my step-mother knows. She won’t put in the password, nor tell me so i can install the new router. (she believes its going to have have viruses and such on the disk)Although i showed her its directly from the company. Is there any way i could bypass the Administrator password so i could install this disk to get this router all setup without resetting the computer to factory defaults?

    Reply
    • Mark Jacobs (TeamLeo)

      June 1, 2015 at 12:05 pm

      The first article in the ‘Read more:’ list explains how to do that. In your case, there might a problem with that solution. You’d get admin access, but only by changing the password. That probably wouldn’t make your stepmother very happy.
      https://askleo.com/ive_lost_the_password_to_my_windows_administrator_account_how_do_i_get_it_back/

      Reply
  24. MacGruber

    June 27, 2015 at 2:09 pm

    One way, as LEO strongly urges, is to just REINSTALL Windows – but what if Windows has been UPGRADED and the COA is only buried in the Windows operating system?
    What if the COA label wore off the bottom of the laptop?
    Step one is to SCAN the drive using a free Antivirus Rescue CD or the free Microsoft Windows Defender Offline for USB – just choose 32 bit or 64 bit.
    Once installed, boot to the CD or USB stick.
    I did that, then pulled the drive and connected it to a working PC just to run a little tool WRR that only gives up the Windows COA and no personal info, no passwords.
    Once again the unknown system does not need to be booted.
    Hard drive now free to be filled with zeros 24x over.

    Reply
  25. Daniel

    July 16, 2015 at 10:20 pm

    Hello,
    Can a computer store take the adminstrative account off from the laptop????

    Reply
    • Leo

      July 17, 2015 at 10:10 am

      Sure, I would expect so.

      Reply
  26. alice mudangandi

    October 20, 2015 at 8:04 pm

    l bought a second hand pc,and now it is asking me the admistration password.l do not hav acess to windows .how can l remove it and reboot my computer

    Reply
    • Mark Jacobs (TeamLeo)

      October 21, 2015 at 1:59 am

      Leo warns of the dangers, but if you are willing to take the risk, this article explains how:
      https://askleo.com/ive_lost_the_password_to_my_windows_administrator_account_how_do_i_get_it_back/

      Reply
  27. Robert Taylor

    March 21, 2016 at 9:15 am

    Password reset tools will not work on Windows 10 computers.

    Reply
    • Mark Jacobs (Team Leo)

      March 21, 2016 at 11:22 am

      If you have WIndows 10, and are using a Microsoft (hotmail, outlook.com, MSN.com or live.com) account to log in, you can reset the password by resetting your Microsoft account password.

      Reply
      • Robert Taylor

        March 21, 2016 at 12:11 pm

        But you will not be able to use any of the password reset tools mentioned in this article.

        Reply
    • Leo

      March 21, 2016 at 5:35 pm

      Windows 10 computers, or computers running UEFI? They’re not the same.

      Reply
      • Dave Wikle

        September 16, 2016 at 7:52 am

        I still haven’t seen an answer to the CMOS/BIOS admin password vs the “windows” admin password in the OS. I just bought a 2nd hand “refurbished” laptop (Dell e5400 64 bit win 7 pro) on Ebay that has the BIOS locked out with that CMOS administrator password. How can I reinstall Windows if I can’t even change the boot order to boot from CD? Even if I were to be able to F2 or F12 (boot to dvd) during the process, the BIOS admin would still be password protected. I flashed the BIOS, no go. I tried the dogbert algorithm thing but entering a bad password 3 times doesn’t give me a hash code to use so nothing to plug into Python. Do I just dig into it and solder in a new preprogrammed BIOS chip ($20 on ebay but ….)? If I’m opening it up already to remove / unplug the cmos battery I might as well. This seems drastic. Dell support doesn’t seem to want to help since I’m not the original owner and I don’t know who was. Help!

        Reply
        • Leo

          September 16, 2016 at 2:12 pm

          First, the BIOS password is completely unrelated to Windows. COMPLETELY unrelated.

          Second, only Dell can help you. If a BIOS has a password, then it has a password. Either you need to live with how its configured (which you obviously cannot), or Dell or someone has to tell you how to bypass the password – which completely negates the value of the protection that the password provides. In some cases there are hardware reset switched, but again, this is something specific to the machine and only Dell can help. You may get lucky if you search for your specific model number and “BIOS password reset”, but there are no guarantees.

          Reply
  28. rosemary bascomb

    November 20, 2016 at 3:06 pm

    I and my boyfriend have split up. I payed for the computer and he let me have it. the problem is he signed in as administrator. I know what’s on the computer including my pictures. is there any simpler way to get password or do I need to do what you said?

    Reply
    • Leo

      November 20, 2016 at 4:03 pm

      Ask him for the password?

      Reply
  29. Greg D'Angelo

    December 14, 2016 at 10:22 am

    What if the computer has something illegal (like illegally downloaded songs or perverted pedo pix)? Is there a way to tell or take it off?
    Can they tell when it was done, or do I get blamed? What’s the law say? Better yet; is there a way to just reset everything?

    Reply
    • Mark Jacobs (Team Leo)

      December 14, 2016 at 11:11 am

      Not being lawyers, we don’t have an information as to the legality. You’d need to consult a lawyer about that, but as the article recommends, the safest thing is to wipe the drive and start from scratch. If the computer was used for illegal activity, there’s always the possibility the previous owners would have hidden the files in a difficult to find folder, so a simple inspection might not reveal it. If you don’t have a licensed version of Windows to use, Linux Mint is great for reviving older machines.

      Reply
      • Greg D'Angelo

        December 29, 2016 at 9:45 am

        Thanks, good advice. Do you know what’s best to do on Mac (Apple) – that’s what I use.
        (I’m thinking of getting an old G4, it’s a beautiful machine.)

        Reply
        • Mark Jacobs (Team Leo)

          December 29, 2016 at 9:48 am

          Sorry, I have no real Mac expertise, but a factory reset of some kind would probably be a good idea.

          Reply
    • Leo

      December 14, 2016 at 4:07 pm

      Yes: reformat the hard disk, erase EVERYTHING, and install Windows from scratch – as the article advises.

      Reply
  30. Joel

    February 5, 2017 at 7:44 am

    Hi, I bought a computer at auction for a good price and I’m selling it on for profit. It has a password (which I don’t have), runs windows 7 ultimate. i don’t want access to their files, will I be able to download to download a USB flash drive to create windows 10 from my laptop and use it on the computer I bought without logging on to it?

    Reply
    • Connie (Team Leo)

      February 5, 2017 at 10:22 am

      No. You can’t download an operating system from one computer and use it on the other. They only way to safely do what you are suggesting is to completely wipe the hard drive from the computer, and then purchase a new operating system for the one you are going to sell. Anything else probably won’t work, and would be against the operating system legal agreements as well.

      This article has some extra information for you: https://askleo.com/how-can-i-securely-delete-everything-except-the-operating-system/

      Reply
    • Mark Jacobs (Team Leo)

      February 5, 2017 at 3:13 pm

      Windows can’t be successfully copied from one computer to another.
      https://askleo.com/can_i_restore_an_image_backup_of_one_computer_onto _another_and_have_it_work/

      It’s not difficult to get administrative access to that computer. It’s very risky. The following article explains why and warns against doing so. That being said, the article you are commenting on has a link to another article on how to reset the password and gain access to the machine.

      Reply
  31. Micayla O'Connor

    April 10, 2017 at 1:48 pm

    Hi, as a student at a high school there are different sites and abilities controlled by the administration. How do I bypass these? I want to be able to use extensions on google chrome along with downloads of different files. Thanks!

    Reply
    • Mark Jacobs (Team Leo)

      April 10, 2017 at 4:17 pm

      We can’t, or won’t, respond to questions that ask us to do something illegal, or ask for help with something that would be illegal or unethical.

      Reply
  32. Kevin

    August 11, 2018 at 9:25 am

    Hi, we have bought a second hand laptop (Dell Latitude 5480) which still has user logons set up, as the seller did not clear down and delete all prior to selling it. I am unable to log on at all to access and attempt to reset/remove all software before installing my own security and software. How am I able to access to start the necessary? Am I able to start it up in a safe mode or something to bypass the ‘Ctrl+Alt+Delete’ login screen? Thank you

    Reply
    • Leo

      August 11, 2018 at 12:18 pm

      That’s addressed by the article you just commented on, I believe. The right thing to do is to install a clean copy of Windows, from scratch.

      Reply
  33. Kevin

    August 11, 2018 at 1:15 pm

    But how do I get on to the laptop when I am unable to bypass the current login page? I can’t get in to clear anything off. Thank you

    Reply
    • Mark Jacobs (Team Leo)

      August 12, 2018 at 5:15 am

      If you follow the instructions in the article, specifically following this link I’ve Lost the Password to My Windows Administrator Account. How Do I Get it Back?,you will be booting into Linux, not Windows and you will not get the login page. But as Leo also said, you would be inheriting all of the problems, including possible malware, or possibly worse, illegal material from the previous owner. The safest bet is reinstall Windows from scratch using a DVD or bootable USB flash drive.

      If the BIOS is password protected, it becomes more complicated.
      I forgot my BIOS password, how do I get into my machine?
      How do I remove a BIOS password?

      Reply
    • Leo

      August 12, 2018 at 10:30 am

      The BEST way to clear anything off is to clear EVERYTHING off by installing a clean copy of Windows from scratch. You’d boot from the installation media.

      Reply
  34. Kevin

    August 12, 2018 at 12:33 pm

    Many thanks to you both, I’ll give it a try. Thanks again.

    Reply
  35. TechnologicallyImpaired

    January 25, 2019 at 8:53 pm

    I don’t understand a lot of what is being said, but I bought a used computer from someone on offer up who first said his name was Ben then Jerry when I met him, he sold me the computer and my bf who knows nothing about computers tried putting windows on it free from a download he found online, I don’t believe it was really ever activated because last time I used it I wanted windows 10 so we went and bought it, installed it but it wouldn’t activate without an admin key. It says it’s running Windows 10 pro but it also says windows not activated. When I got to control panel it says it’s part of a workgroup. Idk what to do because if it’s stollen won’t they not return it to me if I take it to get fixed and I’m out the $500? I have been using it all this time with my email and everything in some workgroup under an admin …ugh…why I tried to activate windows 10 that I thought my bf had already installed successfully is because I went to do the tutorial for speech recognition and it wouldn’t show up. How do I just wipe everything and start fresh ? Can I just get a new hard drive? How do I make sure I am safe ? Why are computers so confusing?

    Reply
    • Leo

      January 26, 2019 at 10:10 am

      You simply need to reinstall Windows from scratch. You may need to purchase a copy so that you have a valid license key of your own.

      Reply
      • TechnologicallyImpaired

        January 31, 2019 at 5:49 pm

        Ty for your reply….but we did buy windows at the store, windows 10 home/pro, he installed it, but it did not ask for the new license key he assumed it was working and gave it to me to use. Later on, like two weeks later, I was on it and asked him to help me with the speech recognition and it was then he noticed it said windows not activated. He tried activating it with the new key it didn’t work and so he tried a bunch of things he doesn’t remember, including downloading something from a forum that claimed to help a bunch of people as soon as he downloaded it he got the blue screen of death, which somehow he got out of. but the result is nothing is working. The desktop image is changed to this message: encrypted by gandorab 5.0.4 dear user your files are under strong protection by our software in order to restore you must buy decryptor. (He just told me that part, wow) start rarely works …….what do I do? All my stuff that is on the computer is now at risk? Should I get a new hard drive? Even before he downloaded whatever the hell this is it still wouldn’t accept the new license key….ty so much for the help, I need computer lessons…

        Reply
        • Mark Jacobs (Team Leo)

          February 1, 2019 at 6:44 am

          That “message: encrypted by gandcrab 5.0.4 ” message sounds like the computer has been infected with ransomware. The only way to recover from ransomware is to restore from a backup taken before the computer was infected. A fresh install of Windows and all of your programs would also remove the malware but you’d need a backup to be able to recover your data. This is just a guess but it might be that the program you downloaded to activate Windows was a Trojan horse which installed the Gandcrab ransomware.
          How Do I Decrypt Files Encrypted by Ransomware?
          Recovering from Ransomware with an Online Backup

          Reply
          • TechnologicallyImpaired

            February 3, 2019 at 1:02 pm

            I bought a new hard drive and I still have the copy of windows I purchased from the store….I can’t seem to access my email that was attached to the computer. When I try to access from my phone using data and the browser it says it’s no longer private, using the app it just keeps timing out right after I type in my password. My wifi is not working and the Xfinity account is linked to that email and I am really hoping some of this is just coincidence. So now that I have a new hard drive and the purchased copy of windows, I should be all set as far as the computer right? I’m really hoping to get more answers on the email thing, I just messaged microsoft…

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