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Why Are Pictures Not Showing in Email?

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Why are pictures not showing in email? All I get is the broken image icon.

This is, unfortunately, an extremely common question.

In fact, it happens to me from time to time as well. Someone forwards me an email with humorous pictures (or better yet, pictures of Corgis), and some or all of them don’t display. It’s both frustrating and puzzling when it happens.

Email has evolved over the years, and as a result, things aren’t always as compatible as we’d like them to be.

I’ll review where the incompatibilities are most common, some of the ways pictures can get lost, and one or two workarounds that might help you view those all-important Corgi pictures that someone just sent you.

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Three reasons for pictures not showing in email

There are three common reasons why pictures don’t display in an email.

  1. Issues relating to how, and whether, images accompany an email message
  2. Problems converting between email formats
  3. Settings in your email program1

Before we look at each of those, we need to define a couple of things.

Attachments versus “in line” images

Images can be placed in email in either of two ways:

  • Attachments. These are files of any kind that accompany an email message. They usually appear as icons after the end of the message body, and you typically need to click on the icon to open or display them. Some email programs recognize attachments that happen to be images, and either display them after the message or display thumbnails of the images.
  • In-line. Images placed in-line are part of the email message body. Interspersed with the text of the message, sometimes with the text wrapping around the image, these are meant to display immediately as part of the message as you read it.

Email formats

No Image AvailableThere are three formats that can be used to send email:

  • Plain Text email is, as the name implies, plain text and nothing more. No formatting, no pictures, all in a single, unspecified font. All email programs support plain text emails. Images can be included, but only as attachments.
  • Rich Text email is a Microsoft format that works well between Microsoft email clients. It added “richness” to email by supporting colors, fonts, formatting, sizes and much more. Images can be embedded into the body of a rich text email, as well as attached.
  • HTML email uses the same technology used to create webpages. Almost everything you can do with a webpage can be done in HTML mail: colors, fonts, formatting, and more. Like rich text email, images can be embedded into the body of HTML email, as well as attached. HTML email is by far the most common format used for email today.

It’s also possible to send a single email containing the same message encoded in different ways. Called “multi-part mime” and handled transparently by the email program sending the message, it’s typically used to include both HTML and plain text formats. The email program at the receiving end determines which format to display.

Problem 1: where the image lives

When we receive an email, we think of it as “containing” the images included. In other words, the images we see must have been sent with the email message itself.

That’s not always the case.

On the web, images are not part of the “.html” file that makes up a webpage. Instead, that file contains instructions on where to locate the image file, and then where on the page to display it. For example, if you view this page on the Ask Leo! website, you’ll see an image of a post-it note above. The actual image is a separate “.jpg” file, not actually included in the HTML that makes up this page.

Instead, the HTML includes a reference to the file — instructions that say, in effect, “go fetch this file: https://askleo.askleomedia.com/wp-content/uploads/2004/06/no_image-300×245.jpg, and display it here.” When the page is displayed in your browser, it’s your browser that interprets all that and fetches the image file as instructed by the page’s HTML code.

The result is that there are two ways images are used with HTML-formatted email (and, to a large extent, Rich Text email as well).

Images hosted elsewhere

In this approach, HTML email works exactly like a webpage: the email message contains a reference to the image kept out on the internet somewhere, which is then downloaded and displayed when you view the email.

Image Not FoundIf the mail program can’t locate the picture, the result is a red X. Possible causes include:

  • The picture has been removed from wherever it had been placed.
  • The server holding the picture is off-line.
  • Your machine is off-line and unable to connect to the internet.

All have the same result: the picture can’t be found, so the image cannot be displayed.

Images accompanying the message

Other kinds of HTML emails don’t use an internet location for an image; instead, the images are included with the email as “hidden” attachments. Special coding tells the email program to display them. This results in larger emails — often much larger — since the images are included with the message; but there’s no concern about locating the images, since they came with the email.

The problem here is that those “special codes” aren’t always as standard as we might expect. The result is that email encoded in this way by one email program may not actually display correctly by another. The result? The infamous “red x”.

Problem 2: converting email formats

Since we have three possible email formats (Plain Text, Rich Text and HTML), it should come as no surprise that, with the exception of Plain Text, not all formats are supported by all email programs. If your email program doesn’t understand a format, it does its best, which usually means not displaying the pictures in favor of at least displaying the text.

Many non-Microsoft mail programs don’t support Microsoft’s Rich Text. In this case, the program may display a Plain Text version of the email instead, without the pictures. Similarly, if an HTML email is sent to someone whose email isn’t set up to handle HTML email, they may see a Plain Text version, or they may see raw HTML formatting codes sprinkled throughout the message.

The good news is that today, most email is in either plain text or HTML, and most email programs recognize both properly.

Problem 3: settings in your email program

Since HTML email can be designed so that images are fetched from servers on the internet when you look at an email, fetching those images acts as a notification that you’ve looked at the email.

Spammers love this. They can send you some spam, and if the image it contains is fetched from their server, they know you opened their email. If they’re sending spam to millions upon millions of email addresses — some of which are good, others of which are not — they now know that the email they sent to your email address worked. You can expect more spam.

Images Not Displayed

Email programs counter this by including options not to display images that need to be fetched remotely. Those options, which vary between email programs, include behaviors such as:

  • Never displaying images unless you explicitly click on something to do so.
  • Never displaying images in email considered potentially suspicious or spam
  • Displaying images only from senders you have indicated are safe, or are in your address book

The result in all these cases, and probably some scenarios I’ve missed, is that your email program will display a red “X”, or something similar, in place of images, until you explicitly tell it to do otherwise.

What to do?

By now, you can see there are a lot of reasons that pictures might not show up in email. Unfortunately, they probably seem like a lot of technical reasons, many of which you might not even have control over.

When you can’t see that cute Corgi picture Aunt Lucy sent you, here’s a short list of things to try.

  • Make sure your internet connection is working. Try visiting a webpage (like askleo.com) and see if it loads. If not, and if the email you’re looking at is trying to fetch images remotely, that could easily be the cause.
  • Make sure your email program is configured to display images. Exactly how to do this will vary based on what email program you’re using.
  • Make sure your anti-malware tool is not interfering with image display. Some attempt to block images from questionable sources.
  • If you have the option, try looking at the email using a different email program. If you use a desktop email program, try using your email provider’s web interface.
  • Try forwarding the email to another email address you use on a different email service. Sometimes, for reasons unknown, simply forwarding it will cause the images to be displayed before you even hit “Send”. In other cases, the other email service might be able to correctly interpret the images when your normal service cannot.

And finally, as a last resort, consider asking the sender to send the images as attachments rather than as inline images. While a bit of a burden, attachments are significantly less of a problem.

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Footnotes

1: 1: I use the word “program” throughout this article, but it applies equally to desktop email programs as well as web-based email services.

196 comments on “Why Are Pictures Not Showing in Email?”

  1. I’ve had e-mails sent to me from persons who use Yahoo.com as their ISP. I have Windows 98 and use AOL version 5.0. I am often not able to view their
    attached pictures. When I asked AOL about this, I was told that the pictures are “embedded” and I would need to go to http://www.aol.com and access my e-mail in this rounabout way. I was able to do this, but recently those pictures came up blurry and looking similar to a picture that is colored by the numbers with crayons, and out of focus.
    Could these people not send the pictures as an attachment JPEG file instead? Or how can I get those pictures on my screen into clearer focus?

  2. read the article on not receiving pictures in email.Could you help me, since I am not getting html’s that I signed up for. I get them when I press the “forward” button, but not in my regular email box on Outlook Express. Thanks Miss Jody Mueller

  3. I guess I’m confused. I can receive the pictures and cartoons. I can send as attachments and they are delivered. But if I simply “forward”, nothing goes through other than text. Can I change my settings to avoid this problem? If so, how?
    Thanks.

    • Our computer wont allow us to view pictures in email at all. I use gmail and my wife uses earthlink. Its gotta be a computer setting if neither of us can view images right? Any suggestions? love you btw.

      • Without knowing how you view email, there’s no way of knowing what the problem might be. Which email program or webmail interface do you use? It’s more likely that the problem lies with one of those than with the computer.

  4. Hi,
    When my Daughter sends pictyres of grandkids I can send them and the e-mail picks up the picture -when i get e-mail with pictures of soldiers in war i forward the e-mail the pictures does not show up a square with a x is all that is forward.Please let me know what i need to do.

  5. I’m not *exactly* sure what scenario you’re describing. Can you be more specific about what works and what doesn’t, and include whether or not the pictures show up in the body of the message, or as attachments.

    For what it’s worth, sending pictures as attachments typically works the best. In-line pictures are error prone for several reasons. If you receive them as in-line, ask your daughter to send them as attachments instead.

  6. In Outlook Office XP, I can’t see embedded images in emails when I open them or in the preview pane instead I see the red x, however, if I forwared the same email with an embedded image, I can see the image.

    Thanks for your help.

  7. hi,
    i have outlook office xp too, and when i receice emails with embedded pictures etc, it only shows the link. i am sure it is set as html since i get different fonts and colors? also it seems the layout is all messed up…
    i went to tools/options/ and looked for mailformat but it seems it disappeared.

    when i get an attachment it says in the previewpane (which i had to download since this version didnt have it): >
    i have to open the email in order to open the file.

  8. I am using Outlook Express. I’ve tried running my email on both Plain Text and HTML to solve this problem and neither helped. I can’t find the setting which allows pictures to show up in the message body rather then as attachments. These are the type emails which have pictures embedded as part of a story or joke. Only blank spaces appear where the picture would be embedded. They are not the type forwards or emails that would have these images sent as attachments, but that is how they show up anyway.

  9. I have microsoft outlook 2003, and have recently installed Macromedia fireworks, since doing so i am unable to open picture attachments in my emails, it says that the system can not find the file specified. Before installing fireworks, i was able to open these jpg’s, and gif’s. the picutes are attached, not html style. Can anyone help??? It is really annoying me as i need to save the pictures to file, and then i can view them.

  10. i am having trouble with outlook express after sending a file i check if the file has benn sent. no problems it has sent but the photo file and only photo files will not send jpg and bmp files. message at top of email sent OE removed access to the following attachments in your mail: file name bmp or jpg is there any way of overcoming this problem i have xp and i am not shure what outlook express version i am running.
    please help me Sir Leo.

    thank you
    greenlizard

  11. I wish you and Patrick would go back to TSS. I know this isn’t the place for this subject, but I knew I’d get your attention.

    I am 46 and I used to enjoy watching the “old” ScreenSavers, now it seem it’s a “gamers” show, for those under 30.

    I don’t watch it but only now for Sarah’s downloads, I miss the “old folk”. I can’t relate to anything on the show any more.

    Maybe you and Patrick could do an “over 40” ScreenSaver show. I miss both you two together.

    You are so smart and helpful. Thank you.

    Tracey Kast
    Elberta, Alabama

    • I have a pic. in my email that I want to transfer to my photo album, before when I transferred pls. I would tap pic. Save image would appear and I would tap save image and pic. would transfer. Now when I try, an aggitional message appears after I tap save image, it says “Email” Would Like to Access Your Photos, and gives me two choices, Cancel and Open Settings. After trying both, neither one still will not allow me to transfer photo. Can you help me?

  12. I can’t get attachments if it’s a picture or cartoon. Instead I get a red x.I can’t get them at yahoo or bellsouth.net I have tried everything.I hope you can help me.
    Thank You

  13. here’s how to fix this(Why don’t pictures show up in the emails I send or receive)….
    1. open outlook express
    2. goto tools then options
    3. click the security tab.
    4. uncheck the do not allow attachments to be open box,then unckeck the box just below the last one which say’s…block images and other external content.
    5. hit apply then ok and you should be all set,it best to shut outlook down after that and restart it to take effect.

  14. Re #4. Mine doesn’t have the box just below. I have OE Ver: 6.00.2800.1123. What do I do on this version? Some I receive are OK, others are not. People can’t open some that I see OK when I Fwd.

    Also, when I go on vacation and use another ISP, I can receive email with OE, but cannot send. I’ve used different IPS’s with dial-up and DSL. Don’t matter. I’ve talked to customer support at AOL, Qwest, and Outlook Express and they don’t have a clue. Does anyone?

    here’s how to fix this(Why don’t pictures show up in the emails I send or receive)….
    1. open outlook express
    2. goto tools then options
    3. click the security tab.
    4. uncheck the do not allow attachments to be open box,then unckeck the box just below the last one which say’s…block images and other external content.
    5. hit apply then ok and you should be all set,it best to shut outlook down after that and restart it to take effect.

  15. Have a problem with outlook 2003 sending pictures as a attachement. Any one that I send an picture to as an attachement come through ether 1/10 of the top showing up or not at all.

    It all most seam like it started to put the picture make together and forgot how to assemble it at the other end. I can send a picture from my wife pc to me going thru the same connection and the same ISP and it come in just fine, if I take that picture and resend it to my self to my computer its all missed up. Why? any reasons? I have checked all that I know how or what to check and now I’m at the end of my rope with this problem, needing very much help.

    Larry

  16. here’s how to fix this(Why don’t pictures show up in the emails I send or receive)….
    1. open outlook express
    2. goto tools then options
    3. click the security tab.
    4. uncheck the do not allow attachments to be open box,then unckeck the box just below the last one which say’s…(block images and other external content).
    5. hit apply then ok and you should be all set,it best to shut outlook down after that and restart it to take effect.

    I DON’T HAVE “BLOCK IMAGES AND OTHER EXTERNAL CONTENT”
    now what do i do?

      • The same principles apply. In Gmail click on the gear, and then settings. Under the General tab you’ll find a setting for “Always display external images” or “Ask before displaying external images”.

  17. Answered my own question-to allow pictures to show up in the message body rather than attachments and you don’t have “block images and other external content”,
    1.open outlook express
    2.go to tools
    3.go to options
    4.select “read”
    5.uncheck “read all messages in plain text”
    6.select apply
    7.select OK
    8.restart outlook express

  18. I am having the same trouble i.e. not being able to view pictures in outlook. However the solutions posted are for outlook express, and we only use Outlook.We are using XP service pack 2, and this issue didn’t happen on W2K.

  19. I would start by checking: Tools->Options, then the Security Tab, and then underneath “Download pictures”, the “Change Automatic Download Settings…” button.

  20. I have a problem. I send out a newletter to my members every month, and when ever i include picture in them, i host the pictures on my server and then i send the newletter out as HTML. Now when members or even i get the newletter, the imgaes don’t show and i get a ‘broken image’ or a big red x.

    Anyone know how i can fix this, if you want i can send u the email and ull see what i mean…

  21. It depends on how you reference them from the server. You need to make sure that your email is referencing them as http://whatever… to the right location. Also make sure that the email clients are configured to actually show pictures.

  22. I can’t send pictures through Outlook in the 2003 Windows XP edition….NOT Outlook Express.

    What am I doing wrong since a message shows up that Oytlook has automatically removed my attachments when SENDING an email.

    Thank you!

    Terry

  23. I want to send emails with a formatted document that contains an image after the text. The text pastes correctly but the image always goes in as an attachment. I have outlook express 5. There is no option under tools. Any ideas?

    Thanks

  24. I’m having difficulty forwarding images I receive via e-mail using Outlook Express. These images are not attachments. They are included in the body of the e-mail.

    When I receive the e-mails the picture is quite clear. However, when I try to forward these e-mails the pictures do not go–the recipient only gets the text with a white box and a red “x” placeholder

    When I forward an email using OE6 that has images (html) or jpg

  25. Make sure that your default web browser is working correctly. We have Firefox installed, but Outlook was using IE as the default web browser, which was not configured properly.

  26. Some of you were having problems with pictures showing up in emails you were sending. My mother was having the same problem. We solved her problem by doing the following. Open Outlook Express. Click on Tools and then Options. Next, click on the Send tab. Make sure there is a dot where it has HTML for Mail Sending Format. (If there isn’t, you simply left click in the circle to get one there.) To the right of that, click on HTML Settings. Put a check where it has Send pictures with messages. Click OK, Apply and OK. Hopefully this will solve the problem for at least some of you. Good luck!

  27. Okay, I’m new to BellSouth Fast Access but not to AOL. Pictures we expected to see show up fast in DSL are not there. Right clicking on the Xin the box and clicking “show picture” did not result in the picture appearing. What do I do to fix this now and not having to play with keystrokes every time we have a pic to look at?

  28. A red x may show up for a picture in emails if images are blocked by Outlook. Go to view and if the blocked images is dark (not gray) then click on it for images to show in that email. To turn it all the time, go to Tools>Options>Security Tab and under Download Images uncheck the Block Image Box. This will help with images in the body of the email but not attachments

  29. I did a quick search for a solution on Ask Leo first, then decided to contact MSN Tech support while I searched for something here. I found it helpful to either print the instructions out or copy and paste them into to a Word or similar document…not using the Internet Explorer.

    My “real-text editor” in Hotmail Plus disappeared a while back and was sent this solution by MSN Hotmail tech asistance. They were prompt and Thank Goodness, the problem was resolved with only the 2nd set of possibilities (item II):

    “Thank you for writing to MSN Hotmail Technical Support.

    My name is _______ and I am writing in response to your concern about the page is not responding when trying to turn the Rich Text Editor (RTE) on or off. I know how important it is for you to be able to turn the RTE on and I look forward to be of assistance.

    Corrupted browser typically causes your issue. Please follow the steps below in the order that they are listed. After each step, try to turn the RTE on, as you may not need to perform all the steps listed.

    I. Please click your browser’s “Refresh” button (or simultaneously press on “Ctrl” and “F5” keys on your keyboard).

    II. Clear your browser’s cache or temporary Internet files.

    1. From the “Tools” menu, select “Internet Options…”.
    2. On the “General” tab, under “Temporary Internet files”, click on “Delete Cookies…” then click on “OK”.
    3. Click on “Delete Files…”. Put a checkmark on the “Delete all offline content” checkbox, and then click on “OK”.

    III. Set your browser to check for newer versions of stored pages.

    1. From the “Tools” menu, select “Internet Options…”.
    2. On the General tab, click “Settings…”.
    3. Under “Check for newer versions of stored pages”, select “Every visit to the page”.
    4. Click “OK”.

    IV. Check your browser’s cookies setting if it includes Hotmail.

    1. In Internet Explorer, click the “Tools” menu.
    2. Select “Internet Options…”.
    3. Click the “Privacy” tab.
    4. Click the “Sites” button.
    5. Type the domain “hotmail.com” into the “Address of Web site” box and click the “Allow” button.
    6. Repeat step 5 for the domains msn.com and passport.com.
    7. Click the “OK” button to accept the changes.

    After you have enabled your cookies, please reload your browser by clicking on the “Refresh” button.

    V. Lower your Security settings.

    1. On the “Tools” menu, click “Internet Options…”.
    2. Click “Security”.
    3. Click “Default Level”.
    4. Verify that the slider is set to “Medium”. If it is not, move the slider to “Medium” by clicking on it and moving your cursor to the appropriate direction.
    5. Click “OK”.

    VI. Reset all ActiveX settings to default.

    1. From the “Tools” menu, select “Internet Options…”.
    2. On the “Security” tab, select “Internet”.
    3. Click the “Custom Level…” button.
    4. Click “Reset” under “Reset custom settings” section.
    5. Click “Yes” when asked “Are you sure you want to change the security settings for this zone?”.
    6. Click “OK” to apply the changes.

    VII. Update your browser by including the following “dll” files.

    1. Click the “Start” button on your taskbar.
    2. Click “Run”.
    3. On the “Run” dialog box, type “regsvr32 urlmon.dll”.
    4. Click “OK”. A Windows dialog box will appear. Click “OK” again
    5. Repeat steps 1-4 and this time; type “regsvr32 wintrust.dll” and “regsvr32 scrrun.dll” separately on the Run dialog box.

    VIII. Download the latest update of Internet Explorer from the following website and install it on your system:

    http://windowsupdate.microsoft.com

    IX. Please try using any of the free spyware or adware detection tools that can be found on the Internet to check your system for spyware or adware.

    To learn more about spyware, how it affects your computer, and how to remove it, please visit:

    http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

    To download a free and effective tool for removing spyware and adware, please go to this site:

    http://www.microsoft.com/athome/security/spyware/software/default.mspx

    You can also try the free detection tool at:

    http://www.spychecker.com

    If you still encounter the same issue after performing the steps I gave you, please restore your browser’s default settings and contact us again so that we can continue to work with you until this issue is resolved.

    To restore your browser’s default settings:

    1. In Internet Explorer, in the “Tools” menu, click “Internet Options…”.
    2. Click “Programs”.
    3. Click “Reset Web Settings”.
    4. Select the “Also reset my home page” check box.
    5. Click “Yes”.
    6. Click “OK”.

    In your reply, please include the answers to the following so that we can troubleshoot the issue further:

    – Does this happen even when you use a different computer?
    – Does this issue occur with other Hotmail accounts that are being accessed on your computer?

    You are valuable at MSN and we look forward to providing you with consistent and effective service.

    Thank you for using MSN Hotmail.”

    Leo, Thank You for your resource!!

  30. You will receive an information bar at the top of the email saying that images are blocked. You can click on that and allow downloading pictures

  31. We experience the same problem here using Outlook 2003. Here’s a fix we use – leave Outlook open, locate the registry key HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0OutlookSecurityOutlookSecureTempFolder, copy the location eg %USERPROFILE%Local SettingsTemporary Internet FilesOLK….. and then navigate to this location, close Outlook and then delete the contents of the OLK…. folder. Re-open Outlook and you should now be able to view all images within messages. It appears this cache has a limit which is why images no longer show when the limit is reached.

  32. The above fix for getting your pictures back in the body of an e-mail, This was for Outlook is that correct, wil;l it work for Outlook Express as well or not, I have tried everything and I get e-mail with no pictures and I sentd things to people and they get no pictures coming from me. I have e-mail Microsoaft and Dell and the wizard of Oz, but no one has been able to help me. Windows XP Home sp2 I.E. 6, O.E. 6

  33. Deleting %USERPROFILE%Local SettingsTemporary Internet FilesOLK* worked for me. Thanks!

    Rodney> If you print the email/document are the images there? You could try to lower his video acceleration setting in Control Panel -> Display.

  34. On one computer “Send Pictures with Message” will stay ticked. On another compuetr it will not and I have to go to Format and tic “send pictures with message” each time. (outlook express)

  35. Outlook Express on the Sender’s computer is not always the problem. My email program is IBM’s Lotus Notes. I sent an email with photos to several friends. Most recipients received the email without any change to the photos. One recipient, however, had the pictures replaced with the red x’s. Obviously, in this case, the Sender’s computer, configuration, and/or server is NOT the source of the problem. I suggest troubleshooting begin with the simplest approach. Change email from TEXT mode to HTML. In my experience, this is most often the solution.
    Geo

  36. Hi, Leo: the non-answer in your article was underwhelming. Changing the HTML setting did not correct the inability of OE v6 to COPY pics and send/display them. Just the red X’s. I’d like to choke the jerk who set this stuff up this way.
    Marty

  37. Using XP Pro and Outlook 2003 on occasion in the same HTML email, one picture will not render and the red X will appear while the others appear perfectly.
    Any suggestions please

  38. The pictures that I send by email to my friends can’t be open on their email.I use HTML and maybe that could be the reason. But i’m very puzzled that this happens with all my email friends. They keep on telling me they can’t see any pictures when I send them.Should I try the option that you have mention. (On the options button push SEND PICTURES WITH MESSAGE on the format menu.

  39. Thanks to Leo,

    I found this article helpful since I was also battling to get pictures shown up on my received email.

    Leo had a point when he said “Most email programs that display HTML email actually use a browser such as Internet Explorer to do so.”

    All I did to resolve my problem was:

    Opening Internet Explore -> Tools -> Internet Options -> Connection -> LAN Settings -> Unchecked the Automatically detect settings check box.

    Ta…Given

  40. Using Internet explorer as my browser to open my msn.com e-mail (via my newly acqired Gwest DSL), pictures that are .gif and in the body of the e-mail show only as gray boxes. If I open them using my MSN browser and sign into my MSN mail account, the pictures open. I have turned off the “automatically detect settings” box in IE and that didn’t help. Microsoft e-mail support suggested that I do a google search to see if anyone out ther had answers. So much for support! I can’t believe the solution could be that difficult for someone technically inclined. Of course the obvious solution is to use the MSN browser!

  41. What I did is uncheck the “Use Microsoft office Word 2003 to edit email messages” in Tools-Options-Email format and I can now send n receive picture messages

  42. Dont forget about the “OLK” directory hidden in Outlook 2000 and up. It also stores images when one is opened from within the Outlook Client and once so many images with the name “IMAGE01.JPG” get in there they don’t show properly until the “OLK” directory is cleaned out. Unfortunately you can’t navigate to that directory using the standard explorer.exe (Windows Explorer) you have to manually find what the name of yours is and type is in the address bar of Windows Explorer to view the files stored in it. Easiest way to find out what yours is? By opening a word, excel or other saveable document from within outlook and once it is open choose “FileSave As”. The default directory that opens will give you the name and path you need to type into Explore. Regards!

  43. I have had this frustrating problem on several PCs running XP and Outlook 2003. I have read postings in dozens of forums. A few of the things I tried were as follows:

    Deleting the Registry Key HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0OutlookSecurityOutlookSecureTempFolder. -was not the problem

    Navigated to the “OLK” folder and cleaned it out. (This was very nicely defined in Julie’s December 9th 2008 post). -was not the problem

    Chose not to use Microsoft Word as my Outlook Editor. -was not the problem

    Finally, in what should have been my first step, I checked the Outlook add-In Manager under; Tools, Options, Other, Advanced Options, Add-In Manager. I removed all Add-Ins and found it by eliminating the others as “suspect”. The offender was: AVG Exchange Extension. Simply uncheck the box and restart Outlook. That did it for me, it works.

  44. I fought this issue for 2 hours this morning. I have done what everyone was saying, but nothing was helping. I changed image settings in Outlook and in Internet Explorer. I did the OLK file removal; didn’t help. Here’s the solution. Open Internet Options, click to delete browsing history. Delete All AND check the box about deleting the other stuff, too. As soon as I did that, it works.

  45. I tried all the suggestion above without success. finally I figured out that something to do with the Microsoft Firewall Client. I don’t have much details what had been setup in the ISA server… but when I disable the FWC, and turn on the internet proxy setting , all pictures are download in the outlook mail… so I tested again by enabling the FWC on my desktop then back to the redX issue… hope someone can tell me what’s the reasons… thanks

  46. I sent an email to multiple recipients with pics that I inserted directly into email. Before I sent email I could see all the pictures clearly. After sending email, I rec’d a reply stating that they could not see pics. When I went into the email from my ‘sent’ box, it too did not show pics. My settings are set up as you have mentioned. (I am pretty computer savy and was already aware of this issue.) So, I could not understand the problem. This time, I again inserted pics into email and sent only to this one person who replied to my email. I also copied email to myself on two different email addresses. Upon openning email from both email addresses and by ‘sent’ box, pictures were there. I guess my question is: “Why would it work for three email recipients, but not 10+??”

  47. I had the problem in Outlook 2002. Images were appearing ok. But suddenly they stopped displaying. Only X mark comes. As per te instruction in one of the comments above, I went to the OLK folder under the Temporary Internet Files and deleted all the documents there. It works now!!! Thanks

  48. can you please help me,i want to know how i can line up my picures from my hotmail account to send my friends.I have been trying for days.Thank you

  49. i can’t send pictures via email an error keeps saying the host smtp could not be found please verify that you have entered the servers name correctly how do i correct this and enter the correct servers name

    This has nothing to do with pictures. Your email configuration would appear to be in error. Check with your email provider or ISP for the correct settigns, paying particular attention to the SMTP settings used for sending. Make sure you get them exactly right.

    – Leo
    26-Jul-2009

  50. I’m using Hotmail, not Outlook. I designed a newsletter with some small jpgs and one clip art, but nothing shows up but the white boxes with red xs. I tried designing the letter in Word and saved in Rich Text,html,&ever other way it could be saved. The colors, borders, fonts all show up fine, just no photos. Any help?

  51. Make a copy of picture,I usually save in my pictures, paste it into your paint program, save it, then on the email click insert, find your photo, open it then ok it to your email. hope I have explained this clearly enough. It will be a photo in the body of the email

  52. I still only get the red x in my Incredimail e-mails. Its funny tho. I will see about 9 or 10 red x boxxes and then at the bottom of the page the pictures will show up.

    Just at the bottom o the e-mail window. I have did all the suggested Fixes eople have put in here and MANY MANY other places and I still have not been able to fix this problem.

    People on here have suggested all kinds of fixes but NOT 1 Of them have worked so far.

    I guess I’m doomed to see the red X’S for life i guess.

  53. I have windows 7 and I set up my email signatures which work fine when I reply to someone sending me an email. when I start a new email though it gives me the option of choosing which signature I want to include but my photo is not there just the dreaded red X, any ideas?

    No idea. Depends on what email program you’re using.

    Leo
    13-Nov-2009

  54. I have a script which I am using to send html emails. I receive the test messages with outlook express, gmail and yahoo mail and they all look fine.

    My friend receives the emails with outlook2007 or the web mail client from 1&1 and most of the images are stripped out. The logo on top and last 3 images come through ok. Where the other images are supposed to be, there is not even a red x. When I look at the message source from my friends received stripped emails, the image tags are not even there for most of the images. What would cause the image tags to actually be stripped out of an html message?

    Would a security program like avg or computer associates be the culprit stripping out the image tags of do you think it is an outlook issue?.

    Thank You,

    Phill

  55. I found the solution to the previous post. Apparently the image cache was corrupted or being blocked by something, the latter being more likely. The workaround was to append a querystring containing a timestamp to the image url. This seems to have fixed the problem for now.

    Phill

  56. I don’t know how to place pictures during composing the new mail to send a friend.

    Hope to help consiously and friendly.

    Thanks.
    Regards.
    Munawar Ali.

  57. Whenever I send pictures that were sent to me they are forwarded at a much small version, how can I fix this problem?

  58. The problem I had fixed a long time ago reappeared when I installed Windows 7, probably because it resetted the defaults for I.E. 8. The solution (courtesy of Marsha) is
    1) click on security tab of I.E. options
    2) click on custom
    3) in the topbox scroll down to “miscellaneous”
    4) under “Display mixed content” click the “enable” button.
    5) OK
    For my configuration (Outlook 7, I.E. 8, Windows 7), but probably for many others it cured two problems:
    a) the infamous red “x”‘s
    b) the nagging “both secure and non secure data” (I assume my antivirus will catch the non https data if they are dangerous).
    Hope it works for you too
    Philippe MEYER

  59. A friend sent me some email from his iPhone with a photo in it. I then forward the email on to another person. I tap the button to include attachments when the iPhone presents that option. The emails go, but the images are not included. On the receiving end I see that the forwarded email is only 6kB, so I’m pretty sure the image never left the iPhone.

    Any ideas?
    Jim

  60. Finally the x’s disappeared and I can view the images/pics again…..thank you Phillipe Meyer courtesy of (Marsha) followed the steps you posted and everything is back to normal 🙂

  61. I don’t know if this can be done at all but I hope I can explain myself… I want to upload a message in the form of an image but the image contains html tags (slices created in photoshop). Upon saving the image it changes to a .html extension. Is there an html code that I can use to display the .html as an image with clickable links??

  62. this forum has not helped me so far. I am using Outlook 2002 service pack 3, and I am getting the Red X instead of my image when I test sending a message to myself.

  63. Dearest Leo,

    Great news: I have one more solution to the problem of the red X instead of a graphic.

    I am now up to 4 hours of trying to solve this problem. Numerous google searches lead me to about 10 different proposed solutions, none of which worked.

    I encourage you strongly to publish my following solution. I concluded after all this web browsing that lots of people are struggling with this problem and the solution sites are not helping.

    I have been a software developer for 30 years and a user of Outlook for nearly 12 years. This one did not come to me intuitively because the behaviour of Outlook is so random and lacks any error message.

    I simply had to compress the file a little further. My graphic file was 52 kB and it was turning into a little red X without any particular predictability. Sometimes it shipped as a full graphic other times it turned into the red X..

    I did some trial and error on the size of my graphic. When I reduced it to 15 kB it remained fully intact as a part of my outlook signature.

    And now for a request: I am not planning to renew my membership on the experts exchange as I no longer earn a living in information technology. However I have been developer in Visual Basic and Microsoft Access since 1995. Now I am building my own web site with the most simple tools, but it is still requiring some HTML.

    I wonder if this contribution to your site would qualify me as an expert and allow me membership access to the site. I would not be a heavy user and I have no IT customers to serve.

    What you think? Here’s wishing you a great day and joy in your career.

  64. Hi,

    I want to add one more solution I’ve found in a Microsoft forum: http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/9711349e-c156-45cf-ab2e-309a18317fad/

    Maybe the image you aren’t able to see is repeated (up to 99 times) in Outlook’s temporary folder (search its location in the Windows Registry looking for the key “OutlookSecureTempFolder”).

    Once you have the path, go to it in an Explorer window and delete all the picture files that may be duplicated (or just delete every picture, they’re all temporary files).

    Then, even without restarting Outlook, you’ll be able to see the missing signature pictures! 😉

    Regards,
    Gonzalo.

  65. forwarding email omits pictures, only text sent.
    outlook is totally useless for me as it will only work with paid email accounts, so forget them !

    For the record, Outlook will work with all email providers that support POP3/IMAP and SMTP. Free services like Hotmail and GMail included.

    Leo
    07-Apr-2010

  66. Hi Leo,

    All you have written on this problem, noted and long understood as I am not a beginner using Outlook. Despite all your advice, the problem still persists and especially frustrating when my logo image becomes a small red x when it is received by the email recipient. Finally I seem to have found an unconventional solution to it and would like to share with you guys.

    When I send out a list of images, I noticed that only the first image on top is received as a small red x while the other images are displayed. The same goes if I embed a series of images in my email signature. Obviously if only one image is sent, this single image becomes a red x.

    In order to resolve this, I first created a very small jpg file which can be in the form of a transparent or white line or a white dot. This jpg file acts as a dummy to fool Outlook. Insert this dummy file ON TOP of the intended image(s) you want to display and viola!, the image will not display into a red x when it is received and the dummy image file is unseen because it is transparent or white against a white background. Surprisingly the dummy image does not appear as a red x either probably because the dummy file is very very small.

    You don’t have to insert the dummy image on top of every image that you want to sent. Just make sure that the dummy image is on top or first on a list of images that you want to send.

    One word of caution though if you are embedding this dummy image in your email signature in order to display your logo in your emails. You need to monitor it as it may not work after some time. All you have to do is to replace that dummy image file with another dummy image file and it’s back to normal.

    Furthermore, make sure that you do not unintentionally delete this dummy image (which can happen since it is “hidden”)when you sent out your email.

    I am very happy with the results so far and try it if you cannot find any other answers. Good luck!

  67. Hi again,

    My earlier comment touched on sending emails with images. If you have received emails with images that displayed as a red x, click on the Forward email button and you should be able to see the affected image most of the time. Yeah, only most of the time but not all the time. It’s worth a try though.

    Another way is to send my earlier comment and solution to the sender and hopefully you will not receive any more red x images thereafter. Spread the word if it works.

    Cheers!

  68. I had this same problem and here is the fix that worked for me
    Open IE and select TOOLS. Then select INTERNET OPTIONS, then select the ADVANCED Tab. Go to the bottom and click RESET INTERNET EXPLORER and then above that click RESTORE ADVANCED SETTINGS. save and close, and reboot. Then open Outlook and you should be able to see all your email HTML photos. Good Luck..

  69. For IE6 change the IE Multimedia settings
    Tools > Internet Options > Advanced
    Goto Multimedia.
    Sellect “Play animations in web pages”
    Now its working.

  70. I didn’t understand half of what Leo said at the top but CRAIGLV post about resetting explorer options was GREAT and fixed my problem with being unable to receive email photos. THANKS CRAIG

  71. I experienced the same problem following a recent upgrade to IE8 and fixed it by going to Internet Options – Security – Custom Level – Display Mixed Content – Click/Enable

  72. I tried all of the above – and more – and none of it is working. I still can’t see any pictures. I use Mozilla Firefox as my default browser – any idea if that’s an issue? I have my Yahoo emails coming in to Outlook. It’s very depressing and makes me want to switch back to just using Yahoo. Thanks for any help!

  73. hi, i have lycos mail,and every time i send a an email with pictures,the receiver does get an images and or pictures.please inform how we can fix this.thanks..ken

  74. I send an email from a yahoo account to gmail account and hotmail account that contains a picture in the body. It displays fine on gmail.
    On hotmail I get a red x, which I try to get to display and nothing happens. How do I get the picture to display automatically on hotmail?

  75. I Get a Red X in my emails next to my email address when someone sends me an email and also, in the header. Can you tell me why? And what to do about it? I use AOL 9.1. thank you

    for Windows 2000 (SP3 and above), Windows XP and Windows Vista

    Revision 4334.5012

  76. I cannot send pictures with my e-mails. It’s probably my fault touched something or hit somthing wrong. At one time noproblems. If somebody could tell to try this or that.
    Thanks

  77. I have Windows Vista. I have been sending pictures to my email for quite some time. Lately they have not been sowing up. I get the attachment, sometimes but I continuously get “Loading Message.” That shouldn’t be. The picture should come up right away. I switched to WiFi but that shouldn’t have anything to do with it. What do I do? Please help.

  78. please how do i remove the red x? it’s every where can’t see any pictures. i work with realestate and can’t see pictures of property

  79. I am trying to send stationary I have saved, but it only loads/shows the background. Is there a way to save it, that will show when I ‘create new/format/select stationary’?

  80. I’ve tried several times to send pictures in emails,and they don’t receive them.I tried with the mail way & the send button is always highlighted.I
    can’t send the picture.I’m getting so frustrated.I have a Mini Mac,so I use IPHOTO.Please help me,I
    don’t know what to do.
    Thankyou
    Sandi

  81. Can you tell me why I was able to receive emails with the pictures when I had Outlook 2003, but have now upgraded to Outlook 2013 and I get the boxes and red X’s and no pictures? Nothing else had changed but the upgrade and I don’t know what setting I need to change.

  82. @Tina,
    Outlook 2013 has more native security, and it’s a good idea to leave that in place. You should be able to right click on the pictures in an email and enable them for that particular email. It’s a bit more work, but offers another layer of protection against the bad guys.

  83. I use a local tele co. webmail. I receive emails w/photos from my brother who uses aol.

    Problem: His photos come through fine, but when I forward the email to others, the new recipients get the big X rather than the photos. Additionally, most photos my mid-west brother sends to me originate from a mutual relative in California. I wonder if the CA original has anything to do with the problem. My brother and I are both located in the same mid-western city, three miles apart. I’m left with three suspicions: My local tele co. webmail … aol … or the Calif. connection. I rarely experience photo problems with other received emails.

    • To sort out this mystery you’ll need to first figure out where the photos actually are – like, where the photo “files” are. The two possibilities are that your brother sends you the actual files in his email as an attachment, or – that he sends a little bit of code that tells your email where on the internet to go find the pictures. If he is actually sending the photo files as attachments, then your forward also needs to send the files as attachments. If he is sending a link (a bit of code to display the photo from the internet) then the code needs to translate properly when forwarding.

      Good luck!

  84. Pictures and graphics were not displaying in E mails in Internet Explore 8 for me but I found a simple solution on the internet (from a Microsoft Employee):

    Go to internet options, security, custom level and alter display mixed content to enable. This solved the problem straight away for me!

  85. Hello LEO, my name is also LEO, and I have the felling that here is where my questions will finally be answered. First of all, I am not tech-savvy and what I have read so far in this forum, you guys are “on top of your game.” Here goes, I’m dealing with the National media and everything must be done Right, the 1st time. I have a Toshia lap-top that I purchased in 2010, (Satellite A500 Series). I have an account on both Gmail & Facebook. My photo is displayed in both those sites. However, yesterday (7/27/14) when I Emailed Dateline NBC in a comment section, to basically TEST to see, what THEY would see? My short comment was there, BUT the PHOTO WAS BLANK. I’m really on a TIMELINE here, and I am simply at a loss, at HOW to make sure my Gmail/Facebook PHOTO appears in every single email . Please respond, at your earliest possible convenience, and I intend to check this site out on a daily basis, until all issues are resolved. Please bare with me. THANK YOU.

    • “email” doesn’t jive with “comment section”. Comment sections are typically web forms on web sites where you post your comments and are unrelated to email.

      In email whether or not your photo appears is not in your control. It depends entirely on the recipient’s email program. Many – perhaps even most – do not take the extra step of locating and displaying your photo.

      On web forms whether or not your photo appears is not in your control. It depends entirely on the web page that you’re posting to. For example Ask Leo! comments used to pick up images but it was slowing down the page display so I turned that feature off. It’s a choice made by the web page designer.

  86. The problem where Yahoo email signature in picture form (jpg, png, gif) NOT appearing to recipients using gmail, can be easily solved by first uploading the picture (yahoo signature) on to your personal website (i.e. created on weebly.com), then copied from the website and pasted on yahoo email settings for signature. This worked for me.

  87. need help my husband cannot view the pictures i send to him it appears to be a text and says that html version remove.,need help pls tnx!

  88. Sometimes in gmail some of the embedded images will display while others in the set will not. Closing and re-opening the email will often display some more images but sometimes I need to re-open the email again before finally seeing all the images. I am set for html in gmail. How does re-opening the email cause additional images to finally display? Makes no sense, but it works. I run into this anomaly only rarely and it has occurred with both Win 7 and 8.1

    • Bill,
      I use Thunderbird from versions lower than 16 up to 33 or so today. Sometimes I cannot see the images either.
      If TB has been running for a while, a restart will usually solve the problem.

      One thing possibly not mentioned, if accessing email on your computer when NOT online, many times images will not show. Just go online.

  89. I also receive e-mails with the broken image icon, but at the bottom of the e-mail are all the picture in thumbnail view. If i click on the view buttom they show up as a slide show. this does not happen all the time. I am using chrome and yahoo mail.

  90. Isn’t Leo the best!! Thanks for all your help through the years!

    Anyway, I have Windows 7; 64 bit. Kaspersky and no computer issues.
    Except: every many months or so; as many others; I get the dreaded red x in emails (outlook 2007)

    Last time this happened I went to c:\\documents and settings\owner\local settings\temporary internet files\(then the random letters that are created), and cleared out files and folders in there.

    This time: I went to the same place; but the only thing I see (at the end of the strong noted above) are the randomly created letters, ie: there’s nothing “INSIDE” the randomly created letters file/folder. Isn’t there supposed to be something inside there to delete?

    It’s been about 5 months, and I did delete stuff 5 months ago (so there should be a lot of stuff in there, right?); so why is nothing there now? Is there another place to look? I just think that after 5 months there must be something there to delete?

    and I assume that the ‘temporary internet files’ folder is always grayed out? I think so.
    thanks in advance! : )

    happy holidays
    Denise

  91. I sometimes get images in my gmail email that are broken and what often helps me is to right click on the broken image and from the menu select reload image.

  92. How do I get my phone number to show in my outgoing texts instead of my email address? And vice versa, how do I show email and not phone in my outgoing texts? I have an iPhone 5 & 6. Thanks.

  93. How come I can’t see my backed up photos on iCloud? I see it made a successful back up but can’t see the photos in iCloud – how do i know they made it?

  94. Hello Leo,

    I have a question hope you can help me with. When I open my Yahoo Mail account, the images are not being displayed and the information is everywhere on the page, the format of the account was lost. How do I fix this?

    Thank you !!!

  95. I can’t send a photo alone, from my cellphone that has no message with it. The pic never shows up or shows up weeks later, if at all. I know my cell software is set to connect with my pc to my camera. So it has to be a hotmail issue.

  96. IInternet Explorer is the main culprit for not being able to view images in your email program. Bring up internet explorer, go to Tools – internet options – security tab and go into custom level and tweak the following:
    Enable – allow scriptlets
    Enable allow run activex controls and plugins
    Enable access data services across domains
    Enable display mixed content
    Enable navigate windows and frames across different domains
    Enable active scripting
    Enable scripting of java applets

    Go to advanced tab.
    Go to Multimedia and check –
    show pictures
    show image donload placeholders

    Go to security and check
    Allow active content to run in files on my computer.

    Turn protective mode off.

    Use Firefox as your main browser. I never use any other browser as I find firefox to be the best.

  97. My mother prefers using Outlook Express for her primary email account (windows 7). Comcast/xfinity is our cable provider so the emails can also be accessed at her comcast.net account. I use the web-based comcast.net email as my primary email (windows 8.1). Whenever my mother sends an email from Outlook Express to me at my comcast.net account; none of the images nor formatting is preserved; however, if she sends it to my gmail, yahoo mail or msn outlook email the email displays properly/correctly. Also, more problematic for her, some (not every email is affected) of her incoming email images (inline??) do not display properly/correctly (like a birthday coupon for a restaurant the image will horizontally be displace throughout making it impossible to print) and some images don’t come in/display at all in her preferred Outlook Express emails; however, they display normally in her comcast.net version of the same email. What can be done to fix these problems with her receiving and sending images? She also uses the Norton Antivirus that comes with Comcast/xfinity.

  98. when i input a particular person email address in my yahoo mail, the person email address is highlighted in red. Why ?

  99. I received an email with 3 pictures in it. i.e. a picture of #1, #2, and #3. Now I decide to forward the email to you and when you get it, mysteriously, pictures #1 and #2 have become exact copies of picture # 3. I have changed absolutely nothing.

    Why is this happening?

    • The article you commented on has a pretty good description of how images in emails work. Your best bet is to read the article again and piece together the puzzle of your particular situation.

  100. I use windows live mail in windows 7. Just recently i cannot paste pictures in outgoing mail or see pictures in incoming mail. All i get is a little box with a BLACK x inside. avast antivirus too. If i forward same mail recipient sees the pictures i can’t.

  101. Hi Leo,

    I have an issue regarding the picture not showing up on my email signature. Everytime i try to send an email to my clients, they are receiving my email and text in it. But when they check my signatures its not showing my picture that i have in my signature panel. could you advice what am i doing wrong? And i am using Microsoft Outlook 2010 for emails.

    Thanks

    Rumleen

    • You’d have to specify you you are sending those emails: which email program or web interface are you using. Switching email accounts might help. Chances are that one or more of the factors described in the article might apply in your case.

  102. Hi Leo,

    Need your expert advice. I am an entrepreneur providing HR solutions and placement support to my clients. I use Microsoft Outlook for Mac 2011 on my Macbook Pro. My email signature has my company logo image, which was created recently, in it. I have tried using both jpg/png formats and both these look very nice and professional in emails I send to my clients. However, although my clients have not protested (yet!) or commented, I notice that in both my Sent Mail box and in my Inbox (when I send a test mail to myself with the signature), and therefore in my clients’ Inboxes too, my mails have the little paperclip icon that indicates an attachment.

    Since I send my clients profiles of candidates meeting their hiring requirements and other documents as well, I anticipate that sooner rather than later, they will complain that each of my mails to them, even if just a plain simple text message with no attachment added / attached, appear to them as though they have attachments. This would definitely be very confusing and if I was them, would be extremely annoying as well.

    I never had this problem with earlier versions of Outlook, where I attached the logos of Companies I worked with, to my email signature as was required by Corporate Communications. I have scoured the internet (google) for hours to find a solution to this specific Outlook 2011 issue. A lot of people out there (and here on your page as well!) are also similarly troubled. I have only come across complex solutions talking of HTML codes and hosting the signature on an outside server etc. I used my mail service provider’s webmail service Signature panel to obtain the HTML code for my Company logo and tried inserting this (as per aforementioned advice on google) in my Signature panel on Outlook for Mac. However, when I compose a mail, I now see a long HTML code and no image. I tried sending it to myself too, but no luck, the mail I receive shows the same long code but no image.

    I have temporarily decided to remove the image till such time as I am able to find an easy solution to this (not being very tech-savvy!), hopefully with your help. Not having the Company logo in my email signature is not, unfortunately, an option.

    Could you please provide me with your advice on this? Thank you for your help, in advance.

    Thanks,
    Dipa

  103. I use Microsoft 6 for Outlook Express in HTML.

    I’ve un-clicked both “do not allow attachments be saved or opened that could potentially be a virus as well as the box that says “block external content in HTML email.

    I’m still getting the red X. Even when I change it so that there is a banner at the top that I have to click ….. still there is a red x. There never used to be, any idea what changed? Almost all of these are from companies I receive email from and have before this red X problem started.

    • Yours sounds like a case of problem #3 as described in the article. If you are blocking external content, any pictures which are not directly embedded in the email would appear as an x as you are blocking them from being downloaded. This is something you probably want to happen if you are blocking external content, as downloading those pictures can notify the sender that you’ve opened the email.

  104. If I want to be really nice, when I send something with a picture I add its URL so the recipient can see it that way if it doesn’t come out in the message.

    Or I copy the image with Snipping Tool and paste it right into my message. As far as I can tell, those images always arrive.

    I wish people would do these things when they send messages to me. I hate asking them to re-send them as attachments.

    This is a good time to thank you for all your very useful advice and for putting it into (relatively) non-technical English.

    • Update: I just sent someone an email with a Snipping Tool image and they told me that the message was blank. So much for that idea.

  105. Before I had to change servers, in Windows Live Photo Gallery I could click on one or more photos, and click on Photo email, adjust the photosize, click attachments and a blank sending page would appear with the photo’s number. Now, when I click the attachment nothing appears. How can I send attachments? Where can I find your answer? Thank you.

  106. Hi, I’m supporting 1,000 PCs in a corp. and one PC won’t display jpegs, in webmail or Outlook. It has the same versions as other PCs and the issue is not profile dependent though the user hasn’t the rights to make global changes to the PC. The PC has web access the same as others. Of course I can reimage, but it would be nice to know what may be the cause. If I right click on a jpeg and open in a new tab I can see it.

  107. Leo,
    I am using chrome Version 50.0.2661.102 (64-bit) on my macbook pro 2011. When I view emails in Gmail I can’t see gifs at all. I have a chromebook and with gmail email the gifs are showing. Inbox by Gmail shows gifs. I checked my Android phone using Marshmallow with both Gmail and Inbox by Gmail and the gifs are showing as well.

    I have checked my setting for both gmail and chrome and they all look correct to me on my macbook pro.

    Please let me know your thoughts why my gmail email on my desktop mac is not showing gifs.

    Thanks,
    Les

  108. Leo and His Readers: My girlfriend who does not live nearby cannot open the images (.jpg, .bmp and .png ) I send to her iPhone. I don’t have any information about her iPhone but can get that if needed. She says she gets images all the time with no problem. Well, I’ve been sending these images without problem from the same PC for years. I have Windows XP, use Google Chrome browser, and send the images as attachments to my gmail or yahoo e-mails. She receives the emails but not the images, I’m really not clear on what she does or does not see on her iPhone such as error messages. Can someone please help? Thanks.

    • UPDATE: Her iPhone is a 6s and software is current. When she clicks to open an attachment it doesn’t open and she gets some kind of “unable to open” message.

      • It’s likely she simply needs to reboot the phone. Shut all apps, turn it completely off, and then on again. She should also check in settings and make sure that her OS is updated.

  109. just go to your email in inbox category then click more then settings
    tap the email in accounts then tick the show image

  110. I DON’T GET ANY PICTURES ON THE EMAILS I GET FROM OTHER PEOPLE AND I’D LIKE TO HAVE THEM….I USE TO GET PICTURES ALL THE TIME SO PLEASE HELP!!

  111. hallo leo ..
    I have an email newsletter created with html format. in an email that there is an image that becomes one with html, for example
    this image .
    after it was sent by email html then I inspect element email, I get a different source of his image with the original image source. I question whether the image is placed in the source email provider (for example gmail) or what?
    I’m sorry if my language is not good ..

  112. Hi Leo,
    When I receive emails from work on my phone (default email app on HUAWEI P9), i can see the sender’s digital signature along with the company logo. But when I go to the sent folder on my phone and check my responses (sent using Microsoft Outlook on my work laptop) or sent emails (using Microsoft Outlook on my wok laptop ), my digital signature does not have the company logo (its has my details and the default bitmap logo, instead of the company logo). When I reply to email through my phone, its says Sent from my HUAWEI P9 , which is fine, since I have set the signature to Sent from my HUAWEI P9. Please advise.
    Cheers
    Anandh

  113. Why do emails sent from the same sender to two different gmail accounts show images in one account and not the other? In both cases the sender is not in the contacts.

  114. I’m researching this issue for someone. You are saying Firefox is the best, and another source says it’s the problem. Maybe you can help. I use outlook. When i paste an image and email to someone using yahoo mail and Firefox he can’t see it or it’s broken up. Any suggestions?

    The most disturbing part is I always past in images and have no idea if people are not receiving them or not.

  115. About a week ago, images stopped showing up in my gmail. After trying different things, I found out that my security anti-virus program disabled its Firewall protection and the system automatically defaulted to the Windows Firewall. Google gmail must not like the Windows 7 Firewall, because images stopped showing up in my emails. After enabling the firewall in Bitdefender Total Security 2017 everything is back to normal. My operating system is Windows 7, Home Premium.

  116. Hello Leo

    I have an email with a photo attached. It shows as which won’t open. Any ideas on how I might get that to open please? I use an iMac computer.

  117. Hi Leo

    I’m on a Mac with safari browser Version 10.1.1 (11603.2.5) and since the latest Mac update I can see no images at all in my emails. This includes emails I’ve signed up for from companies (John Lewis?Fat Face etc) and I’m seeing no graphics at all.
    Some emails allow me to view in browser when I then get the pictures but others don’t even have this option.

    I’ve been through all of the trouble shooting I can find – cleared history, cleared cache, checked that the image settings are correct etc.

    It’s driving me mad so I’d be grateful for any suggestions.

    Thanks

  118. hi my name is mary and wanted to know that when I try to send an email and send a picture to someone the only thing shows is the email ,but no picture [ I use twc spectrum , I go to white bar and type in twc for me to log into their mail otherwise internet explorer] and my mail appears. thanks, mary

  119. The e-mail saved search notices I’m receiving from eBay no longer display the associated photo for the auction, only a broken link to the photo. The e-mails do contain linked item descriptions and price information, but no photo. I recently formatted my drive and re-installed all software, so this is probably something to do with my Firefox browser or Eudora e-mail settings, but I can’t find the problem.

    I left Eudora (mail app) shut down and checked my newest mail by logging into the Earthlink e-mail page using Firefox, which displayed the eBay saved search notices WITH PHOTOS intact…. so the problem has something to do with either my Internet or Eudora settings?

    My girlfriend sent me a test mail with an image included and that displayed normally with the image in the body of the message.

    When I formatted the drive and re-installed everything, I did not introduce any new applications…. these are all the same programs I had installed previously. In the case of Eudora 6.22, I had copied the entire installation directory and pasted the files back into the re-install directory to quickly get back to all my saved mail, attachments, settings, etc.

    So now I’m stumped…. the problem seems only to be viewing eBay notification messages that contain images in Eudora, which had been working fine the day before. I have of course checked all the settings in Eudora, in Firefox (default), and in IE8 which was installed with WinXP SP3 or one of the service packs or updates. Since support for XP ended a couple of years ago, perhaps a required update that I had installed previously did not happen this time around?

    Any advice on what to look for next would be appreciated.

    • Wolf – quite a coincidence that my problem is also with ebay saved search notices.. and that you posted today and before your post the last in this thread was 2 months ago.. so, since late last month (oct 2017) those ebay daily emails no longer display any pics. the outlook express 6.0 email client has been working fine with no problem at all displaying ebay email pics up until 2 weeks ago and now consistently no pics display. i have another identical pc (uses an outset cloned drive) on the network and that is doing the same, so its not due to anything corrupted in the coding anywhere or to incorrect settings. reinstalling stuff is surely not going to fix it. above i did read that the email isp may be causing the problem and that forwarding emails to an address with a different isp may enable successful fetch from wherever the pics are hosted.. i have found the info, its at the end of Leo’s article >>
      ¬
      >>
      If you have the option, try looking at the email using a different email program. If you use a desktop email program, try using your email provider’s web interface.
      Try forwarding the email to another email address you use on a different email service. Sometimes, for reasons unknown, simply forwarding will cause the images to be displayed before you even hit “Send”. In other cases, the other email service might be able to correctly interpret the images when your normal service cannot.
      <<
      ¬
      just to say here a big thank you to leo, that was a clearly knowledgeable and very helpful article. impressed.. searches bring up mostly repetition of irrelevant fixes whilst ignoring the fact that the problem just appeared after everything had been working fine and no settings, etc had been changed.. i will next try the advice to forward to other isp email accounts and will post back on the result.

      hang in there wolf, to the bottom of this we will get!

      • Thanks for the reply Peter…. Including yourself, I have only read 3 or 4 other posts from folks experiencing problems with eBay notices in particular. If this was a recent development with eBay in particular I would have expected to find hundreds of such posts at least.

        Given that, and the fact that I recently wiped my drive, I was sure the problem existed somewhere at my end. Then after being able to view the notices normally when logging into my ISP’s mail server, but not when I have them forwarded to my own possession I again assumed some sort of display issue at my end.

        It would be quite a coincidence that either eBay or Earthlink made some sort of change in how e-mail attachments are handled at exactly the same moment I decided to format my drive, but I guess that is possible?

        I’ve asked my girlfriend to create an eBay saved search with e-mail notifications. Although she has a completely different OS and ISP than I do, I will at least have a new piece of the puzzle soon.

  120. When I downloaded the IOS 11 update today, (11/27/2017), quickly I discovered “no photo’s” issue, (Windows Live / Hotmail). I read through almost 3 pages of questions & responses and 2 hours later I was still trying various methods suggested. Long & short, in my case my issue happened to be a combination of ‘proxy setting’, internet connection prevented Wi-Fi connection; that took over an hour to fix, due to regular Internet connecting sporadically.
    🙂 But I am delighted, (another insomnia period) with patience and repetition my live.com email is finally up & running.
    Now I get to go through all the other programs… lol
    Thank you Leo, for your suggestions, questions & comments. It was a combination of your website and microsofts site where my solution was found.
    Swuki

  121. Hello Leo! Thank you! Thank you! Thank you!! For posting the link to the alternative page in the blue box above (Update 2016-05-06:). It was there I found the “Do not save encrypted pages to disk” that worked for me. For a whole week I have searched for this answer, trying lots of things along the way on a new laptop using Win 10 and Outlook 2016 and this was it! I wish you a happy, healthy, fun-filled New Year for this post has made it so for me. I hope 2018 is all you wish it to be!!

  122. I just tried to send picture attachments to my cousins overseas. It opens up as Garbage text here. Yahoo! email, chrome browser. Photo card plugged into my macbook pro. I tried forwarding it to my earthlink. (yes, that still EXISTS!) Same deal. Will try forwarding to my Late Dad’s hotmail.

  123. I have scrolled through this article, and the comments, and did not find a solution to my problem. I can view images everywhere EXCEPT in my Yahoo email, which include newsletters and their logos. Instead I see the square icon instead. I run Win 7, using Google Chrome, Windows Essentials, and a VPN. I ran Malwarebytes, but it did not find anything. This problem only started in the past couple days, and I have not done any updates, or installed anything new. As I said, the problem is only in my Yahoo email. Is it them or me? And if it’s me, then how do I fix it? Thank you.

    • I have the exact same problem. Yahoo email images won’t display, and it just started, and there’s no apparent reason why. Something changed somewhere, but Yahoo acts like they don’t have a clue.

  124. Hi LEO. I HAVE Both outlook/hotmail and Gmail. On Outlook i click on a photo and send it to myself to store it in my Gallery. It always works. When i do the same thing using Gmail. I either just get the message But no photo. Or i dont get either. When using Gmail if i send photo to myself back to Gmail or from Gmail to my Outlook . Its the same just message with no photo. Or I dont get anything. Oh Leo and the same things happening when i send a photo from my Outlook to my Gmail.

  125. I’ve received some emails where pictures were included as attachments and the attached pictures were displayed in-line with the email by my email program. I’ve seen the opposite where pictures were included in-line and appeared as both in-lin and as saveable attachments. It depends on how the email program or webmail site handles them.

  126. Since about February of 2019 all newsletters sent by the Constant Comment service have no images displayed. I have tried everything they have suggested with no luck. A few other people have complained about this on their forum so I am not the only one. But I suspect I am in the minority. All I get is the little red X in the box as shown above in this article. If I look at the HTML code for the incoming newsletter all the image URLs are formed correctly. If I paste the image URL into my browser (Firefox 52.9) the image shows up OK. Why does Outlook 2007 not display it? This used to work so CC has changed something!

    • I assume you mean Constant Contact. All we can suspect is that security software — either on your machine or courtesy of your ISP — is flagging those images as problems. Constant Contact would be the one’s to have the most knowledgeable answer.

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