Why are pictures not showing in email? All I get is the broken image icon.
This is, unfortunately, an extremely common question.
In fact, it happens to me from time to time as well. Someone forwards me an email with some humorous pictures (or better yet, pictures of Corgis), and some or all of them simply don’t display. It’s both frustrating and puzzling when it happens.
Email has evolved over the years, and as a result things aren’t always as compatible as we’d like them to be.
Let’s look at where the incompatibilities are most common, some of the ways that pictures can get lost, and one or two work-arounds that might help you view those all-important Corgi pictures that someone just sent you.
I use Windows 7 and Mac OS but like most users, I have friends and family who don’t want to take the time trouble or the expense to get a more modern machine. We’ve heard and read about the risks of running XP when you’re the user but what risks do we face when we exchange email with a die-hard XP user after Microsoft ends life support? What if that loyal XP user never sends anything attached to email? A simple email message can’t carry anything malicious – right?
What a wonderful scenario that I actually hadn’t considered before!
The short answer is yes, you should be quite safe. The longer answer is that you should be quite safe as long as you practice safe computing and you know what you’re looking out for.
Ever since I got a new Acer laptop, an Aspire, two years ago with Windows 7 Home Premium, and I transferred my old files to it, I’ve been unable to open certain files that I receive in email: JPG, PNG, or PowerPoint presentations. I get this message that basically says, “The file .jpg could not be opened because the associated helper application does not exist. Change the association in your Preferences.” Can you explain what this means and how to correct the problem? I work around it by saving the photo, going to the folder I saved it in, and then opening it the way that I would any file or photo.
It’s odd that you can view the files after saving them. That implies that you have the program that you need to view pictures.
Unfortunately, you didn’t mention the email program that you’re using. That plays a key role in this problem. Let’s talk about what’s going on here.
When I attempt to forward an email that has a picture, an error message pops up that says, “One or more pictures could not be found and will not be sent. Do you still want to send the email?” If I say yes, the email will go without the picture. Without the picture, the email loses its effect, the impact, or its humor. I’ve asked many people, searched everything I can think of, and cannot solve this problem.
Images in email are one of the most common sources of problems and frustrating aspects of email. Having problems with sending images is not at all unusual. In fact, there are so many different things that can go wrong that I’m surprised sending images works at all.
Unfortunately I don’t have a specific answer for you, but let’s take a look at some of the things that can possibly happen here.
Is it possible to email myself a full-length movie or video? That way, I wouldn’t have to move my external drive to my other PC physically. One of my PCs is the desktop running only Windows Vista. It’s a 32-bit PC. My other PC is a laptop with Windows 7 and it’s a 64-bit PC. If I can email my movies to myself, I won’t have to burn them on my desktop. I can open the email and copy and paste them to my external drive on my laptop PC and burn them to a disk from there. My email program is Microsoft Outlook 2010 and I don’t know if it has any length restrictions on size or content, which impedes my plan.
No, Microsoft Outlook 2010 is not going to have size restrictions on what you send. But there are two reasons why this plan will not work.
First, your ISP almost certainly has a limitation on the size of an email that you can send. Movies and full-length videos are huge and ISPs don’t like it when you email files that big. So, they’re probably not going to let you do it.
Second, you’re not going to want to do it that way anyway because what you’re talking about is using email, and that means uploading it (all) to your email provide, and then downloading it (all) to your other machine. Even on a fast internet connection that’ll take a lot of time.
My business requires the emailing of some sensitive information on a regular basis. I have spoken with my boss and co-workers about all of us using an encrypted email system, but no one seems to think there is a significant threat or danger out there to require these extra steps in security. Can you offer any data to help me convince them that this is a good idea?
Actually, I don’t have hard data to say one way or the other. The risk varies too much on too many factors to really present data that’ll apply in any specific situation.
But we can definitely look at some of the specific factors.
I have been wondering for a long time how to put pictures and other things on the face/body of an e-mail. I’m not referring to a separate attachment.
The big problem with attempting to answer this is that the answer is different, depending on what email program you use, and perhaps even dependent on the email provider you might be signed up with. In many cases the pragmatic answer is: you can’t. On top of that, even if you do put your images in the body of your email, there’s no guarantee that your recipients will see them there. But I can at least cover a few of the requirements, and some of the more common methods.