Task Manager displays the program, but doesn’t indicate what’s stalling the mouse – at least, no indication that I can tell. I’m running Windows 7 Pro fully updated. It doesn’t matter which wireless mouse I use, the Logitech or the HP. It does not appear to be program or application centric and it happens in various programs. Any thoughts?
I have several ideas about why this might be happening. But before we start, I have a question for you: when you say that the mouse is freezing, are you certain that it isn’t your entire computer that’s freezing?
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Is it a mouse crash or a computer crash?
Now, I realize that you are able to get to Task Manager, but can you do anything with the keyboard? Like press Alt > Tab or Ctrl > Esc to go to the Start menu? If so, then it’s definitely the mouse.
But if your mouse stops working and you can’t type into your computer at all, it’s possible that the computer itself froze. That means that you could have other problems. In that case, check out my article Why does my computer crash randomly?
For this article, let’s say that the mouse itself is what’s actually failing.
Batteries and interference
When you’re dealing with a wireless mouse, my first recommendation is to check the battery. If the wireless mouse signal gets weak because the battery is too low, the mouse just stops working.
Another possibility is electrical or radio interference. These days, almost any device from your Wi-Fi router to your microwave to your cordless or mobile phone can cause this kind of interference, particularly if the signal to and from the wireless mouse is weak from a low battery.
You may want to test your mouse with other electrical devices removed or turned off to make sure that those devices aren’t transmitting large amounts of radio interference.
I don’t know how your computer is set up or how you feel comfortable working, but it’s also possible that the mouse may be too far from its receiver (that’s typically a tiny USB dongle that’s plugged into your computer).
You can check this by putting your mouse close to the receiver. Roll the mouse to see if the pointer is in synch on your monitor and then move the mouse further away from the receiver as you continue to check. Once the mouse stops responding, you’re too far away.
If this is the case and you don’t want to reorganize your workspace, you can actually purchase a USB extension cord. One end is a normal USB plug that goes to your computer and the other is a USB socket where you can plug the receiver module for the wireless mouse. I have one because my computer sits next to my desk and it’s about three feet away from the mouse. With my extension cord, I can place the wireless receiver on top of my desk without interfering with my workspace.
Once you get past batteries, signals, and proximity, you need to start looking at the mouse itself and its software. Your mouse should always have the latest drivers for either your machine (in this case, HP) or its manufacturer (in this case, Logitech).
In your case, I suspect that drivers are not the problem. Nonetheless, if the problem continues, you want to make sure your cross this off your troubleshooting list.
When all else fails…
The most effective thing that you can do is get a mouse with a cord that plugs into a USB port and try that.
If the mouse works consistently without crashing, then there’s something wrong with the wireless mouse.
If the corded mouse doesn’t work, then there’s something else going on. That’s when we go back to my theory that the computer is actually crashing. In that case, the mouse pointer no longer moving could be an indication that there’s a bigger problem afoot.