Webinar #7 – Your Questions

Transcript

Welcome to the December webinar! I hope everybody is having a good day! Today’s agenda is ‘no agenda’; I’m just going to basically take questions and ‘wing it’ and hopefully answer them and hopefully this won’t turn into a game of ‘stump Leo’.

I want to, I’m going to start by reviewing one article that I posted last week because I got a little bit more information on it that looks kind of interesting. So if you have technical questions, I hope you’ve brought some; go ahead and type them into the question box and I will take them, hopefully, in order, but hopefully in some kind of way that makes sense.

What I wanted to start with is a question that I answered about a week and a half ago where somebody was looking at Google and seeing this black bar across the top. They were calling it a toolbar. In a sense, it is a toolbar but it’s not a toolbar in the sense that it’s a browser add-on. It’s actually just something that’s on Google’s websites. It’s across most of their websites if I’m not mistaken. What I came across -they were also actually asking about what didn’t show up for me today was this blue advertisement for Google+. But basically this is what they were seeing and it was taking up real estate and they were concerned that … they wanted to get rid of it, basically. They only way that I knew of to get rid of the blue bar was to go ahead and sign in but apparently Google has, perhaps, heard enough complaints on it that they’ve removed it on their own.

They are apparently also going to be changing this black bar. If you go out to the ‘official’ Google blog which is at googlgblog.blogspot.com, one of the items that they posted about, gosh, late last month before I even posted my article was talking about what they are calling introducing the new Google bar. I’m not going to play the video for you but what it boils down to is they are taking away the black bar; many people are already seeing this, they’re taking away the black bar and replacing it with a dropdown on the logo so you will maybe hover over or click on the Google logo and you will get the same items that are currently being displayed in the black toolbar. The problem as I see it if I understand the video properly, is that they are replacing the narrow black bar with perhaps something that is perhaps more visually appealing but is also permanent across all sites and slightly larger. So it will be interesting to see what people’s reactions to that are when it comes out. As I understand it, it is rolling out as we speak but obviously it hasn’t rolled out to me yet.

So, with that as kind of a bit of a ‘kick-off’ let’s go ahead and if you’ve got questions, please start typing them in and I will have a whack at them.

So, let’s see, ‘If you make a Windows recovery CD after you’ve used your computer for a year, what will be the result? Will you get a CD that will bring you back to your original setup, or a copy of your machine like it is now?’

My belief (as you know, I’m not a big believer in Windows Recovery CDs; I
much prefer true, system backups) my belief is it’s somewhere between the two
extremes that you live. I believe the recovery CD will include system updates,
patches and so forth that you’ve taken since, over that year but it will not,
for example, include all of your installed applications or anything like that.
That’s not necessarily what a recovery CD is intended to be. A recovery CD, and
again, this is one of those things that varies from manufacturer to
manufacturer, a recovery CD will sometimes simply reinstall the operating
system that’s on a hidden partition on your disc; it installs a fresh image
perhaps from the CD itself but I believe if you make a recovery CD from Windows
specifically, it will actually include the latest versions of the various
pieces of Windows itself but only those pieces of Windows itself.

‘I have a difficult time using Ultrasurf; whenever it’s on I can’t surf
webpages. What should I do? Should I use another program?’ Well … to start
with, I’m going to find out what Ultrasurf is because in all honesty, I have no
idea. Ultrasurf…I’m assuming that this is the Ultrasurf that you are
referring to. It appears to be an anonymizer of some sort. So you can’t surf
webpages? Well it seems like the intent of this is that you in fact can in surf
webpages – that’s the intent. Obviously it’s not working for you. What I would
suggest you do is have a look at their support site. Make sure that you include
the actual error messages that you are seeing. In other words, what happens
when you try. Certainly I would double-check the configuration of the
application to make sure that you set it up according to their instructions.
Typically, anonymization tools like this, anonymous proxies, either require
that you make some specific configuration options in your browser or they
install an application that more or less does that for you.

Alternatives are Anonymizer; it is a relatively well-known one. I actually
don’t have another one off the top of my head; the ultimate in anonymization is
called the Onion Router, the Tor Project, what that does is that uses a fair
amount of encryption and routing to bounce your requests through some number of
Tor routers. Each step along the way is individually and separately encrypted.
That’s one of the reasons they call it an ‘onion’ because your packet of data
is encrypted each step of the way so if you were running it through say, 4 Tor
proxies, then it would have 4 layers of encryption on it and nobody in the
middle could stand a chance of decrypting the data. The downside of Tor is that
it does slow down your internet browsing experience but it is as far as I
understand, it’s kind of like the gold standard if there is such a thing when
it comes to trying to stay anonymous in your browsing and as you can see it’s
open source and it runs on just about every platform you can think of.
Question: ‘Any other options. I don’t want my PC to slow down to a great
degree.’ Unfortunately, the very nature of most anonymization services almost
requires that the PC slow down. And it’s not necessarily the PC itself that is
slowing down, understand, it’s not your computer that’s the bottleneck here.
When you end up sending your data through a proxy, that’s an extra step and
then the quality of the proxy, the speed of the proxy itself, and in the case
of Tor, the number of hops you elect to use because you can configure your Tor
to use anywhere from 1 to any number of hops to route your data around around
the planet before it actually gets to a destination. The more hops that you
include, the slower it’s going to be. So with Tor, the minimum number of hops
with the other services; I mean there’s going to be some impact, there just is.
That’s kind of the way things just work.

‘This question might not be your area of expertise but what would you
recommend a small business use to provide FTP to clients? Each client should be
able to have their own separate area that is protected from being viewed by
other clients.’ If I were to set something like that up, I would actually go to
either a shared hosting site like bluehost or dreamhost or where I host AskLeo!
is on stormondemand where you actually end up on a virtual dedicated server.
The reason I’m pointing those out is because the default installation you get
of a website supports FTP and that FTP support can be configured on a per
account basis. You would have to manage the individual accounts that would be
given access to the FTP but that’s the approach that I would take any rate.
Typically, especially for businesses and certainly for homes, if you are trying
to run an FTP site from your own home, or out of your home business is
typically a lot more trouble than its worth and with hosting being relatively
inexpensive these days, I mean you can get a dreamhost account for like 7 bucks
a month or something like that. That would potentially be a fairly quick and
easy way to set something up. You’ll have to become FTP literate and understand
what it means to configure FTP accounts and just set up a minimal website but
that would be the direction I’d head off, for sure.

‘Using XP Professional Service Pack 3 I must have inadvertently changed
something. My Del key now has a period after each delete and I can’t find how
to stop this. Can you help?’ Probably not; not directly anyway. It actually
surprises me the number of times questions like this comes up. My gut reaction,
my very first reaction whenever you start getting two keystrokes per key, is to
try a different keyboard. Chances are you have a hardware problem of some sort
in the keyboard itself. Hopefully we’re not talking about a laptop here but
even then you can still test it by getting an external USB keyboard and
plugging it in and seeing if you end up with the same symptom. I’m betting
90-95% chance that you won’t; the external keyboard will work just fine. If it
does replicate the problem then you know that you have some sort of software
problem at that point. I’d probably start looking at installed applications
that are trying to do things with the keyboard; maybe you have a keyboard macro
software installed of some sort that you weren’t aware of. I’d start looking at
what was there. It’s worth, I suppose, playing with the drivers but keyboard
drives these days are so very simple; it’s something to do but it’s not a very
high probability that it’s going to solve the problem. The other option that I
would recommend is that if this is a wireless keyboard then make sure that the
transmitter, the keyboard itself is as close as possible to the receiver; that
there’s not a lot of electrical interference physically in the line of sight
and finally that the battery in the keyboard itself is fully charged because
sometimes that can cause spurious keystrokes although more often than not it
ends up causing a complete lack of keystrokes.

Newsletter: ‘I love your newsletter (thank you) the one thing I find
annoying is that my email program, Thunderbird, always adds a warning to your
email saying this message may be a scam. When I click on ‘Ignore Warning’ then
I can access all the links to the AskLeo! Website. If I don’t click on the
‘Ignore Warning’ button it asks me to confirm my action every time I click on
the link which is annoying. Is there any way you can configure your email so
Thunderbird knows they are genuine, and not a scam? Or how I can configure
Thunderbird to know your emails are legit? Ok. I run Thunderbird and I don’t
see this because I’ve configured it not to tell me. What Thunderbird is doing
is (let’s see if I can come up with a good example of this because it’s
actually an interesting one for us to talk about). Let’s go to the latest
newsletter. So somewhere here I probably have … here’s a good example, this
sponsor link. This is the web archive of the most recent newsletter. In the
actual emailed version of the newsletter, what I’m about to describe actually
applies to every link in the newsletter but because this is a web archive, the
same thing isn’t happening. So if I hover over the Kindle Fire link here, you
can see down in the lower left corner of the browser the actual link that it
goes to is go. ask.leo.com/kindlefire; in other words it says Kindle Fire but
it’s going to something that is labeled AskLeo!. If there are any links that
actually look like http links (I don’t see any here) the same problem can
occur. What Thunderbird is doing is it’s taking a look at the links on that
page and saying ‘Does what this page is going to match what it says it’s going
to?’ And if it’s not, it calls that a scam. It’s an interesting thing to look
at in Thunderbird but the problem is that while scammers do in fact use this,
they also, this technique is also very valuable for other reasons. Obviously,
when you click on Kindle Fire, you are not expecting to land on an AskLeo! page
and in fact, you don’t. This happens to be a redirection that takes you to the
Amazon page. This kind of redirection is very, very common in email
newsletters, on websites and so forth because what it allows me to do is it
allows me to figure out how many people bothered to click on that link. It
tells me in the case of an advertisement how effective that ad is; in the case
of all these other items it tells me which articles most people are interested
in; if people are ignoring an article completely, I know that it’s not probably
a topic I want to talk more about but if I get a lot of click-throughs on an
article then I know that’s something of interest.

So Thunderbird is doing its best to protect you but unfortunately the
collateral damage is email newsletters. And yes, I do use my own ‘search’ a
lot. Let’s see … so … ‘Why does my email program think that this message
might be a scam?’ I actually wrote an article about this some time ago that
describes exactly what is happening. This is the message that you are seeing;
that the person who is asking the question is seeing and in this particular
case here is a very firm example of where the link says it’s going to
Microsoft.com but in fact if you take a look at the destination down in the
lower left-hand corner you’ll see that it’s not going to Microsoft.com at all;
it’s like the classic definition of a scam link. In this particular case, it’s
benign but the other case is the case where somebody says ‘Hey, here’s a link
to Paypal’ but it’s not. So that’s what Thunderbird is trying to protect you
from.

When I use the newsletter, like I said, all of the links in the newsletter
get changed to be these kind of ‘click counting’ redirections so that I can see
what parts of my newsletter are effective and understand what people are truly
interested in. Now to go back to Thunderbird, unfortunately, I had hoped that
Thunderbird would allow me to turn this off on a ‘per sender’ basis but they do
not. It’s an ‘all or nothing’ kind of a thing. So if you go into the Tools,
Options, Privacy, the Email Scams tab, you can turn this option off completely
so that Thunderbird doesn’t check emails for this kind of scam. As I said it’s
very common; you’ve probably seen it in other legitimate emails as well. I will
leave to you as to whether this is something you want to turn on or off. The
risk of turning it off of course is that you inadvertently click on a scam link
and didn’t realize that it was one because nobody told you. The upside of
turning it off of course is that you don’t have to deal with it in legitimate
emails; you don’t have to worry about emails from me or from other senders who
are using this technique that is obviously being confused with a scam. So, I’ll
leave it up to you; it’s a matter of how confident you are in your own ability
to identify potentially scam links in email. As you might imagine, I have mine
turned off completely. It’s just not, to me it’s not worth the annoyance of
having that thing pop up all of the time.

‘I know you’re not a fan of Outlook Express’. Well, I wouldn’t say that;
Outlook Express got a lot of people on to email. It has some serious problems
and it’s not being supported anymore so I’m certainly not a fan of continuing
to use Outlook Express but Outlook Express is one of those programs that I
think made a significant dent on the internet. ‘Is there a way of recovering a
forgotten password. I am using Yahoo.com and Windows 7. It will not let me
reload Outlook Express. The message I get is that the software is no longer
supported.’ That is correct; Outlook Express is not available in Windows 7.
‘Where is Windows Mail or Outlook Express in Windows 7?’ So this is the article
that discusses the fundamental problem that you are seeing. Outlook Express has
been removed from both Windows Vista and Windows 7. In Windows Vista, there was
an email program called Windows Mail that was made available instead. In
Windows 7 there is no email program made available. The assumption is that
you’ll either bring your own or you’ll download the Windows Live Mail which is
the ‘now’ replacement for Outlook Express. Outlook Express itself will not run
in Windows 7; the only approach close to getting it to even close to run in
Windows 7 is to run a virtual machine to run Windows XP within Windows 7 or to
get XP mode. If you have Windows 7 Pro or better, you can download something
called ‘XP mode’ which is nothing more than a pre-configured virtual machine
that allows you to run Windows XP inside of a window in Windows 7. There’s an
article about that too if you actually wan to consider going down that route.
Recovering your password – so recovering a forgotten password – I wouldn’t
relate that to Outlook Express. If you are using Yahoo.com for your email
services, it’s Yahoo.com where you want to go to get your forgotten password.
Typically if you try to go to login to your webmail and follow the ‘I forgot my
password’ links and/or instructions that follow, that’s the way to get the
password back. The password – if you’ve still got your Outlook Express machine
running, your Windows XP machine that used to run…if you’ve got your Windows
XP machine around that used to run Outlook Express and it’s still available, it
is possible (let’s see if I can remember the URL for this) nirsoft.net has some
really interesting tools and it is possible to…right, they have something
called MailPassView, this recovers the passwords of a bunch of different email
programs including, it appear, Outlook Express. So what you would do on the
machine that is currently running Outlook Express, you should be able to run
MailPassView and it will probably display the password for you. So two things
here: one, nirsoft is totally legit; I’ve used lots of tools from them before.
Make sure you are getting them from nirsoft.net and not some other kind of
shady download site. Let me make sure this actually goes to a legitimate page –
there’s the description, there’s the system requirements, where’s the download
link? So there it is down at the bottom and those are both coming form
nirsoft.net itself. Make sure you’re getting it from that location. As I said
they are totally legitimate. They actually have lots of nifty tools for
password recovery and such. I’ve got a couple of articles that talk about how
you can recover passwords if you’ve forgotten them but had Windows Internet
Explorer remember them for you tools here can usually pick that up as well. So,
lesson one, nirsoft is legit; these tools are legit and safe. Lesson two is, oh
my gosh, anybody who can walk up to your computer and can grab a tool like this
and see your password. And you saw on this list that it was a lot more than
just Outlook Express; it was Outlook, and I didn’t notice if Thunderbird was on
the list but it wouldn’t surprise me. This is a case where I want to reinforce
to everybody who is not currently having a problem who understands and they
remember their password and are not trying to recover it that’s something I’ve
said for a long time: if it’s not physically secure, it’s not secure. If
somebody can walk up to your computer, they can have this utility on a thumb
drive and stick it in, run it and find out your password. It’s actually worse
than that when it comes to physical security but I’ll leave that as a word of
warning; call it frightening enough for the moment. A lot of people don’t
realize just how easy some of these kinds of recoveries are. So that is one way
to potentially get your Outlook Express password back. Otherwise, I’m sorry,
your Yahoo password back from having Outlook’s remembered password to be
recovered for you. The other approach is to go to Yahoo.com and use the ‘I
forgot my password’ approach. Let’s see, Mark reminds me that the nirsoft
utilities are great but you might get a warning from your anti-virus program.
That happens from time-to-time but like I said, as long as you’re certain that
you’re getting it from, directly from nirsoft.net. Then you can be assured that
what you’re getting is not a virus; it is a tool that can be used legitimately
to do some interesting things on your system. There are a lot of nifty tools
here.

‘How can I use Facebook safely.’ Boy, there’s a great question. That’s
something that I’ve actually considered spending a lot more time on in the form
of articles. The problem that I have in doing that is that about the time I
decide here’s how to use Facebook safely, Facebook goes in and changes all of
their privacy settings and everything that I would have recommended has gone by
the wayside and no longer applies. So, I’m not going to give a detailed
response to this one because it is way more complex than just a simple answer
can give you. I will say a couple of things: one, definitely spend some time
looking at Facebook’s privacy options. Let’s see; let’s go have a look at my
Facebook account. I don’t think there’s anything scary here. So here’s
Facebook. Where you want to be spending some time is over here at the Privacy
Settings. You really want to be careful about how things get shared. It is very
easy for things to be shared more publicly than you think. In other words, the
biggest mistake that people make is thinking that sharing only with Friends
keeps things private. It does not. Friends, in turn, can reshare what you have
shared and they can then share it publicly. That is one of the ways that
mistakes happen. So without getting into all of the specific settings because
there’s a bunch as you can see. How you connect and all of a sudden and you’ve
got a long list of what people can see and who can do what ; whether you can be
tagged or your are blocked. There’s a bunch of stuff there; spend a few minutes
with that and go through those things and make sure you understand them and
that they are not more permissive than you would want them to be. I will say,
and I have to quote, and I’ll actually have to mangle the quote because it
wasn’t ‘PG’ when he said it , my friend and tech pundit Chris Perillo posted
some time ago, ‘If there’s stuff you don’t want people to see, don’t post it
online.’ It’s actually very simple. It is simply much too easy for information
posted online to be shared with or make it outside the circle you think you’ve
shared it with. The safest thing to do is of course – don’t. The other piece of
advice I will give you in respect to Facebook is to avoid apps – avoid them.
Everytime an app comes up it asks me for permission to post on my wall or to
see my friends or do any of those kinds of things I almost immediately turn
them off because I just don’t have the time to vet every single app that’s out
there. And each one is a potential place for leakage, data leakage or
inadvertently having things happen that you don’t want to have happen. I
actually follow a couple of interesting folks. Malwarebytes has a page and I
recommend them. Let me go over to the AskLeo! page because I would recommend
also Hoax-Slayer and Sophos. Both of those as being pages you want to favorite
or ‘Like’, excuse me, or visit from time-to-time. The reason I point those out
specifically is because those two, among others I’m sure, do a very good job of
giving up-to-date information about the latest hoaxes and there are a ton of
hoaxes on Facebook. If you don’t choose to follow these, then by all means
remember the old adage ‘If it’s too good to be true, then it’s probably not
true.’ But there just a bunch of hoaxes running around all the time typically
the hoax turns out to be fake they promise something they don’t deliver but
along the way they try to gather information about you; they try and get you to
fill out some surveys they try to do all sorts of random stuff that’s not worth
it. If you want to, I would recommend going over to those two pages and liking
them. ‘It’s not about being seen, it’s about being tracked.’ It depends about
your level of paranoia. Just using Facebook allows Facebook to see know what
you’re doing; there’s no way around that. The websites that you use, you are
exposing to them your information, your posts, everything you do with them. If
you don’t want Facebook to track you; if you don’t want Facebook to have access
to that information, don’t use Facebook. When it goes beyond Facebook, that
basically, I reiterate my recommendation to avoid giving apps more permission
than you are really comfortable giving to those apps. I don’t want Farmville,
or Mafia Wars, I don’t want them to be able to paste on my wall – I just don’t.
I don’t want to clutter people who are following me, I don’t want them to have
to see this stuff that’s coming along because I happen to do something in an
application. So that’s the kind of stuff that I typically recommend that people
avoid. ‘Is the same applied to Twitter?’ Yes and no. With Twitter you don’t
have quite the same amount of app integration so you’re not like giving a bunch
of information to third parties but on the other hand, everything you post on
Twitter is public – period. You have, with the exception of direct messages,
which are available only between people who have followed each other, I
believe, with the exception of that, everything you post on Twitter is
completely public and you will find that it shows up in Google search results
from time-to-time which is also kind of scary. So that brings us back to the
original adage I just quoted from Chris Perillo that basically said if you
don’t want people to see what you are doing, don’t post it online.

‘Someone tried to get my IP address using file transfer via MSN Live
Messenger, but blocked out by Norton 360. Did he establish direct connection
successfully and manage to get my IP address in this way?’ So, IP address
tracing is one of those questions that I get over, over, over and over again.
Let me answer those questions backwards. Did he manage to get your IP address?
Probably. Since I don’t know specifically how Yahoo in this particular case,
MSN Messenger, since I don’t know how they specifically architect their
protocol to establish a direct connection I can’t say for sure that he did or
did not but I would assume that he did. That’s the safest assumption because
it’s the one that has you the most concerned. Did he establish a direct
connection successfully? Probably not. It sounds like Norton did the right
thing and blocked that connection. So what that boils down to is that the
individual at the other end of that connection doesn’t have a direct connection
to your machine but may very well have your IP address to which I say ‘so
what’. I mean the IP address, whatever; it doesn’t give people access to your
machine or to your location or anything that people seem to get pretty worked
up about. IP address, yes it identifies a specific machine connected to the
internet. The location of the machine is actually only known to the ISP and
it’s not something that the ISP will simply just tell you. You need to go to
the ISP and tell them and ask them, ‘we’ve got this IP address, and we’ve been
able to trace it so that we know you own this IP address; it’s one of your
customers, please tell us where this customer is and the ISP is going to say
‘no, not without a warrant’. That’s where things can happen. When you see
things on the police drama shows, 9 times out of 10; a) they never happen as
fast as they do on TV but they come in with a warrant. They actually have the
legal authority to request that the ISP turn over that information. Now,
granted, that’s United States, U.S. centric answer there; the laws about how
the information can or cannot be handed over will vary depending on what
country you happen to be in but in the United States at least, it requires a
court order. Now if they have your IP address can they get access to your
machine? Well, no, at least not unless you are being very lax with your own
security. As long as you’re behind a router, it’s the router they have the IP
address of, not your computer and the router is going to protect you from
unwarranted or unexpected connection or attempts to connect to your computer.
So as long your behind a router, they can have your IP address; it’s just no
big deal. It will let them identify what country you’re in; it will let them
identify what ISP you use and in some cases it may get as close as your city.
But my IP address depending on how you look it up will tell you either that it
exists in Woodinville, which it does so you’ve got many square miles of and
thousands and thousands of square miles if you’re trying to find me. Or, some
will tell you that it’s in Seattle which is 10 miles away. Some will tell you
that it’s in Portland which is 200 miles away and I’ve had at least one that
said I was in California which just blew me away. So IP tracing is just not
that big a deal; it’s not the kind of thing I worry about and it sounds like
your firewall and Norton 360 did the right thing by blocking the attempt to
connect directly.

‘I can connect to the internet through Win7 but not via Win XP machine. How can I get online using Win XP machine? I use 3G Surf, a kind of wireless connection.’ I’d have to understand more about 3G Surf. It’s not something that sounds familiar. Let’s see if it’s quite literally is this. You’ll have to tell me if this is the correct service. It appears you are using a dongle of some sort that is the wireless receiver for that type of connection. I would actually, I will make some guesses but the right answer I believe is right up here, the support link for the service that you are using. My guess is that you need one of these dongles for each of your machines which means you probably need to sign up for both; sign up for two accounts. Or if you’re switching the dongle back and forth between machines, then it’s very possible that it’s simply a matter of drivers required for the Windows XP machine. This is one of those cases that I’m also starting to wonder if Windows XP support is starting to fall off people’s radar, manufacturers’ radar. Windows XP, I mean it’s still like over 50% of the computers on the internet are in fact Windows XP. So it’s still out there but the problem is that manufacturers are moving forward and to the degree that it’s causing them a problem continuing to support XP it may be one of those choices that they decide to make not to do. In a case like that, you’re kinda sorta out of luck. It’s kind of one of those things where they need to explicitly support Windows XP for that thing to work. So, like I said, I really do think that the right answer in a case like this is to go to their support. Hopefully, it looks like they have a community as well. My assumption is that is a technical support forum for peer-to-peer support where you will find other people using the product asking questions and presumably getting answers. In general, I really find those kind of community based solutions to be very, very helpful in many cases. It will actually let you do two things: as you may stumble into a community and notice that there are lots of questions, there’s lots of problems, there are no answers and no support; nobody from the company is actually paying much attention to it. That tells you something about that particular product or company. On the flip side, if you go to a support forum like that, and see people asking questions but answering each other’s questions and being successful about getting people the help that they are looking for, that’s really good; that’s a sign of a healthy user community. It’s even better when you see representatives of the company participating in these kind of online forums because that tells you that you’ve got a company that cares about its community and cares about giving quality support. As a complete side note, that’s one of the reasons that I ended up deciding to use Macrium Reflect on the recent backup series because their community, their support forum was very well populated, very well answered, and the people from the company were doing a lot of the answering. So that’s about all I can point you at right now.

Somebody asked me about hard drive prices and why they’ve gone up so dramatically in the last couple of months. He apparently went to Best Buy and found the $49 drive he bought a few years ago is now over 100 bucks. He guessed that it had something to do with the precious metals that are used on the inside, the gold and the platinum that are used as part of the circuitry and media. In fact, it’s not. While precious metal is definitely still precious, the reason you’re seeing a lot of hard drive prices go up and go up fairly dramatically is that a couple of months ago, Thailand had some fairly significant flooding in their industrial district. And many hard drive manufacturers were severely impacted by all of this water coming through their manufacturing facilities. So there’s been a classic case of market supply and demand the supply has gone down although the demand continues to increase. When that happens the prices have gone up. Now my understanding is that the global manufacturers of hard drives are in the process of rebuilding, retooling and in one or two cases they might be in the process of relocating, I’m not sure, but I believe for the most part they are in the process of rebuilding and getting their manufacturing facilities up and running again. So the expectation is that somethime within the next 6 to 18 months I guess? Just to pull a number out of the air. We should see hard drive prices start to come down but right now if you’re looking to buy a hard drive it’s very likely you’ll end up paying significantly more than perhaps you did just a year ago.

‘How long do companies like Earthlink keep track of the websites you’ve been on, or is there a certain amount of time before they get rid of that data to make way for new data or do they just keep it all?’ You know, there’s actually no way to answer this. There is, two things, one, there is certainly no standard; there’s no accepted common practice that says, we, the random ISP, we all keep data for this long and then we do ‘x’ with it. In reality, the answer varies dramatically from ISP to ISP and from web service to web service. And by that I mean, sites like, let’s say AskLeo!. There’s a log that shows what pages were accessed and by what IP address. I keep that as long as it’s convenient which will vary depending on how much hard disk space I have on my server and potentially just how I’m feeling that day. It’s also changed when I’ve moved servers because the base software that’s installed automatically cleans up the logs and purges things on a schedule that to be honest, I couldn’t tell you what it is. Some websites keep them for years; some don’t keep any at all the United States to require ISPs and service providers to keep data for a specific amount of time; I believe that amount of time is two years. But, as you might imagine is fairly controversial legislation and it may not pass or it may not pass without some major modifications. So the short answer is ‘I don’t know; nobody does.’ Companies don’t make that information public but if you are concerned about what’s being kept then you might want to…these are actually some the answers that started this webinar like talking about things like anonymization and the like.