My Most Referenced Articles

These are the top articles I repeatedly find myself sharing with people as they ask me questions throughout the week.

Internet Safety: 7 Steps to Staying Safe Online

Staying safe online doesn’t have to be overwhelming. I'll show you seven practical steps anyone can follow to protect themselves from malware, scams, hackers, and everyday digital dangers.
2023-01-04 - #2374

How to Back Up Windows

Using free and included tools, here's how to back up Windows and all your data in eight easy steps.
2023-11-22 - #30103

What Security Software Do You Recommend? (2025 Q3 update)

My updated guide cuts through the hype with four no-nonsense steps to keep your PC safe. Learn what works, what to avoid, and how to stay secure without overspending or overcomplicating.
2025-09-01 - #3517

What Happens at Windows 10 End of Support?

The end of support for Windows 10 means Microsoft will no longer issue security updates. Here's how to continue using it safely.
2025-02-17 - #145971

Why Password Managers Are [Still] Safer than the Alternatives

If you're not using a password manager, you're likely compromising your security more than necessary. Here's why using one is safer.
2021-01-20 - #5555

Why Your Computer Has Probably Not Been Hacked

I regularly hear from people who believe their computer has been hacked and is under someone else's control. It's very rarely the case.
2024-11-30 - #175648

What Happens at Windows 10 End of Support?

The end of support for Windows 10 means Microsoft will no longer issue security updates. Here's how to continue using it safely.
2025-02-17 - #145971

Lost Gmail Account Recovery With No Phone or Alternate Email

The Google Account Recovery process may be able to help you get your account back. Maybe.
2022-04-01 - #144036

What’s the Difference Between Outlook, Outlook, and Outlook.com?

Microsoft continues to confuse us with product names. I'll clarify the difference between Outlook, Outlook, and Outlook.com, and help you decide which you want.
2023-10-02 - #1832

How Do I Contact Outlook.com Customer Service?

People ask every day how they can reach someone at Microsoft to help with Hotmail and Outlook.com problems. There is help.
2021-05-12 - #10789

How Do I Get Someone’s Location From an IP Address?

While getting someone's name and address from their IP address is technically possible, it's also difficult and requires law enforcement's help.
2023-09-18 - #2438

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