You might not be able to, but it’s worth a try.
Facebook accounts get hacked or stolen frequently.
I need to be clear from the start: I can’t guarantee you’ll get it back. Much depends on how well you prepared and how well you kept things up-to-date.
Let’s walk through the process.
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Recovering a hacked Facebook account
Recovering a hacked Facebook account involves using the “Forgot password?” link, entering your account details, and using recovery options like email or phone. If these fail, Facebook may give you additional verification steps, which are not always successful. Preparation, such as maintaining up-to-date recovery information and enabling two-factor authentication, is crucial to ensure account safety and recovery.
Recovery
Underneath the password field of the Facebook login, there’s a “Forgot password?” link.
Click that.
You’ll then be asked to find your account.
Assuming the account is found, you’ll be presented with a new login dialog. (If it’s not found, double check the email address. If you’re certain that the email address is correct, then the account simply no longer exists. There’s nothing to be done.) Assuming that your password isn’t working, click on Try another way.
Depending on the recovery information you’d previously configured for the account, you may have additional options. In my case, since the password isn’t working, I’ll have it send a code to the listed alternate email address.
After hitting Continue in the prior dialog, you’ll receive the code in an email like this:
Back in your web browser, you’ll be presented with the screen to enter the code.
Click Continue, and you’ll be given the opportunity to set a new password.
Once that’s entered, you should be good to go.
What if?
What happens if that path doesn’t work? What if, for example, you hadn’t configured a recovery email address or no longer have access to the one you set up?
Then things get messy.
Visit https://facebook.com/hacked.
Account recovery is a multi-step process that can take some time.
This process asks you for additional information that will be used, presumably by a real person, to confirm whether you should be allowed back into this account.
Important: This process may not work. I’ve had many reports where individuals claiming to be the rightful account holder are denied access even after jumping through these hoops.
All I can say is to follow these steps as carefully and as completely as you can.
But what if…
The scenario above represents the best-case scenario: you still have access to the email account, mobile number, or other information associated with your Facebook account.
But what if you don’t?
The sad truth is you may never get your Facebook account back.
- If you no longer have access to the email account associated with your Facebook account
- and you never set up additional email accounts associated with your Facebook account
- and you never set up a mobile phone associated with your Facebook account
- and you no longer have access to phone numbers or email accounts you did set up
- and your account is hacked or you lose your password…
- then you cannot prove to Facebook that you have any right to access that account.
Facebook will not give it back to you; they have no way to know that you’re not just another hacker trying to steal the account.
As you proceed through the recovery process, make sure to read all the instructions that Facebook gives you completely. On several of the items, there’s an “I don’t have access to this anymore” link that may take you to additional options. If you can’t use those, however, you may be out of luck.
Related
A One-Step Way to Lose Your Account Forever
I see people lose access to their most important accounts all the time. It's often their own fault that they can't regain access.Preparation is key
As you can see from the prior list, preparation and maintenance are key.
- Make sure you always have access to the email address associated with your Facebook account.
- Make sure you always have access to the phone number associated with your Facebook account.
- Set up multiple recovery email addresses.
- Set up a mobile number if your account doesn’t have one.
- Keep those recovery email addresses and mobile numbers up to date so you always have access to them.
Setting and keeping recovery information up to date is key to recovering your account later should you ever need to.
Add two-factor
Facebook supports two-factor authentication.
Turn. It. On.
It’s a minimal inconvenience on your part and stops hackers in their tracks. Your account likely never would have been hacked in the first place if you’d had two-factor enabled.
Do this
Follow all account recovery steps as carefully and as completely as possible.
Set and keep your recovery information up-to-date.
Add two-factor authentication to your account.
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I had tried so many times above process but not able to login my facebook id. Will you help me?
Unfortunately, if the advice in the article doesn’t work, we know of no other way to log in. As the article states “I need to be clear from the start: I can’t guarantee you’ll get it back.”
Please let us know exactly what happens when you try, error messages, (or no messages), etc.
Send it to https://askleo.com/ask/ and then reply to the auto reply with an attached screen shot.
https://askleo.com/whats_a_screenshot_and_how_do_i_take_one/
Sir, I have different situation my account facebook.com/{removed} totally disappears after hacked, it’s not forwarding to the options (Confirm your Identity) asking for email and password again and again. looking for suggestion from you. Thanks
I have been hacked and my email address and phone number was switch to a different person’s account. So now when I use it it only directs me to their account. So I have access to that account and it’s impossible to find my old account since my email and phone number are associate with this one now. So it seems like I hacked someone else’s account but I didn’t. The password reset link just resets this new person’s account password. You would think they would look in to how long this person has been using the email and see that it’s not her. It is extremely frustrating. And I use a meta oculus 2 but since my account no longer exists I have lost all of the purchases I’ve made also. And meta doesn’t recognize it.
Hi there,
I have tried everything in your video. However I cannot get to the ‘Confirm your Identity’ Option.
When I put my email address or name in my account is not there.
My friends say my account is no longer visible on Facebook.
Could you please help me at all?
Is there an email address for Facebook or a live chat please?
Thanks
Nathan
I did everything you said in de video and also send my ID to FB and then I got mail from FB that my account was restored. I did everyhing what was written in that mail, but still I cannot get access to my account. The reason is that the hackers email adress is still in my account and my email adress is not. I even know who the hacker is, but I cannot prove anything. So can I or anyone can get this right?
Leo, can you help me without a fee? Many people.say they can help me for $$$$
Please advise
Thanks
Ask on our Ask page and we’ll answer it free if we can. Unfortunately, we can’t guarantee an answer.
Sir, hacker hacked my Facebook account hacker set two-factor authentication on his own device. That’s why no matter how I go to recover my Facebook account, the two-factor authentication option confirmation message is going to the hacker’s device, making it impossible to recover. I have tried everything in your video. But Still I can’t recover the account because no matter what I do the message for the two-factor authentication confirmation is going to the hacker’s device.
Facebook has a way to verify your account by sending a photo of a government ID. You’ll have to pass through some hoops to get there and there’s no guarantee it will work.
You can start here:
https://www.facebook.com/help/1306725409382822/
Hi. I have similar problem.
I was contacted on Messenger by an old friend but after engaging in conversation for a few minutes, suspected the person wasn’t my old friend, so I asked him a question only he and I would know the answer to.
He could not provide the answer but rather asked me to help him with money until his bank account was cleared.
Of course I said no because he was not the person he was claiming to be.
He has asked me previously in the conversation whether I had a Whatsapp because he’d previously tried my email.
I closed the conversation and blocked him.
2 days later I received a message from Facebook that my account had been suspended because of unusual activity and provided an option to send a copy of my ID.
I did this and it was accepted and I was back in but the hacker had already changed the primary email for the account and I soon found myself locked out again and with no way to access emails from Facebook because I assume they were going to the email account the hacker had set up.
He had also done something which put up red flags when I tried use my phone number for getting codes so facebook wouldn’t accept it.
So despite my every effort to recover my account including using the Facebook.com/hacked page.
However, I was able to get the email account the hacker was using but not the password.
I’ve lost almost 20 years of data plus all my contacts, some of my medical records and I’m unable to contact my kids and grandkids who live in another country.
I really am desperate to recover my account.
I want you to help me my Facebook account has been hacked sir I want you to help me Thanks
(Sorry for the form response, but I get this question A LOT.)
Please follow the account recovery steps as outlined in this article: https://askleo.com/how-do-i-recover-my-hacked-facebook-account/
If Facebook’s recovery process doesn’t work for you — maybe you don’t have the recovery email or phone — MAKE SURE to follow Facebook’s instructions CAREFULLY and COMPLETELY.
If the Facebook recovery process can’t be made to work, I know of no way to recover the account. If that’s your situation I’m very sorry.
If you DO recover your account you’ll want to check the steps in this article to prevent losing it again: https://askleo.com/facebook-hacked/
Hi my wifes facebook has been hacked and email and phone numbers changed we have got as far as identifying herself via facebook and received a whatsapp message with a verification code and also a whatsapp message stating that they have confirmed it is her from the id supplied there is also a link to unlock her account but unfortunately it is still not getting anywhere?
Leo,
Seems like Facebook could add another option where they utilize past MAC address from your smartphone, laptop, tablet, desktop to verify that yes, this device has connected to the account many times before the compromise so we’ll add that to the submission of ID card images. That is, if they cared about their users.
Hi, I have been locked out of my FB account and I have 2FA enabled with SMS text message. All my account details are still correct for the account, just don’t receive the recovery code. I did receive the recovery code several hours later and now I don’t receive any code now.
One straw to grasp is to clear your browser’s cache. Scmetims the cache gets confused and can cause problems.
Otherwise, sometimes waiting it out can solve that kind of problem.
same here i reset the code and did the forgot acct i code the code reset the pass and still not able to get in it says that the pass is incorrect even thu i just reset it and then the code do take a while to come thur not sure i should go to the facebook.com/hacked
It’s worth a try.
I have the same problem , I have uploaded identity proofs may times. But its asking for 2FA code. Facebook also suppying in 6 digit code in a time interval but its also worthless , not working.
Whats next…. ??? Any hope to get back the FB account or leav it. One positive thing is that I am still geting 6 digit code but its not working.