Ask Leo!

Before you ask

PLEASE use search— that’s the “Search Ask Leo!:” box near the top of every page. I’m honestly not joking when I say that as many as half of the questions I get every day are, in fact, already answered in an article here on Ask Leo!.

READ THIS ARTICLE: What Information Should I Provide When Asking for Help? The number one reason for not getting an answer is not giving me enough information to go on. Be complete. That means at least:

  • Windows version
  • Version of other software involved
  • Make, model, and configuration of computer
  • Detailed steps to reproduce the problem
  • Exact error messages

I still can’t answer every question. Because of the number of questions I get every day there’s simply no way I can respond to them all. For tips on getting your question answered please read Why didn’t you answer my question?.

Ask your question

READ THE INSTRUCTIONS ABOVE. Go do that first, OK? Seriously, I ignore more questions simply because people didn’t follow instructions than any other reason. Sorry to be so annoying about that, but you’d be surprised at how many people clearly don’t follow directions.

IMPORTANT IMPORTANT IMPORTANT: I frequently run many days behind, occasionally even weeks behind, processing questions submitted here. When this happens it also means that I’m more likely to skip incomplete or vague questions. Please be clear, and please understand that responses might take some time. Search first. Seriously. 🙂

  • Important: Pressing the "Ask Leo!" button also indicates that you have read and agree to the Ask Leo! Terms & Conditions.