I’m not aware of this one specifically, but it’s hard to judge the class of service that they might be offering. Some might well be legitimate in that they’re honestly attempting to provide a real service. Others not so much.
But even for the legitimate, the real question is: can they really deliver on what they promise?
Security is not support
First, let’s separate out security from support.
Security would be things like keeping your anti-malware tools up to date and working on Windows XP; things like anti-virus, anti-spyware, firewall software and more. There’s no doubt there are both legitimate and worthwhile solutions if you must run Windows XP. In fact I’ll even go so far as to say this is critical to keeping XP as secure as possible.
In my opinion, though, this isn’t something you need to pay for. Many if not most of my currently recommended security software solutions continue to provide free versions that work with Windows XP.
Now, eventually they too are going to drop XP support. That’s just the nature of the industry. They’re going to move on. If you’re staying with XP, the trick at that point will be to find replacement security software should your current one ever drop XP support. Right now, however, I don’t think this is an immediate problem. As I said, most current security software vendors are continuing to support XP.
Support could mean help
Support is a separate issue. Support can of course mean simply helping you with your problems on Windows XP much like I do here at Ask Leo!. Now, while I don’t plan to stop answering Windows XP questions, you’ll see the frequency drop as more and more of the questions I get relate to more recent versions of Windows and other topics.
So, a site or service that says they’re going to continue to support XP may simply be saying that. Whether or not that’s worth paying for depends on the site or service. I’ll just say that there’s a lot of free information out there, again, like Ask Leo!.
Fixing Windows XP
The ones that concern me the most are the services that claim to be able to actually provide fixes, specifically security fixes, for Windows XP. In a sense they’re continuing the Microsoft support that’s been dropped.
To be very clear, there is no official support or even officially supported way for anyone to do this.
To do it properly, they really need access to the Windows XP source code, which Microsoft has not provided to anyone. And to do it properly they would also need access to all of the various configurations that Microsoft has tested Windows XP against. The testing effort alone for any significant change is truly staggering, and I’m sure it’s one of the reasons that Microsoft was eager for XP support to come to an end.
Now, there are techniques that can be used to try and reverse-engineer fixes to the existing Windows XP code. I’ve done this kind of thing myself, though not to XP. The problem here is that Windows is so incredibly complex that the risks of unintended side effects or consequences is enormous. Fundamentally, I personally couldn’t trust them to get it all right.
My recommendation continues to be that you move away from Windows XP, to later versions of Windows or even to supported versions of Linux or Mac. I’d save my $50 and I’d put it towards a new machine, if that’s what’s required to make it happen.
Until then, the best thing you can do is to keep your security software – the software you hopefully already have – running and as up to date as possible as long as that software is supported.