Articles in Category: Administration

Items related to Leo, Ask Leo! and overall website and related operations and administrivia.

How do I enter my product key if I can't read it from the sticker on my machine?

When the Windows sticker becomes worn it is hard to read the product key.
There is software to retrieve it from the installation, but that may not
help.

Why does copying text from some sites cause a program to stop working?

Copying text from websites shouldn’t cause a “stopped working” error. This
will take some investigation.

Why does my backup fail after 13 discs?

That’s a lot of CDs to juggle! Backing up to that many discs can easily fail
from the mechanics of handling those CDs, or from using backup software that
isn’t reliable.

Do I need a specific type of Ethernet card to connect to the internet through my DSL modem?

An Ethernet card to connect an older computer to DSL needs the right
connectors. You may be able to find one secondhand.

Why does my screen suddenly scroll to the bottom when I'm typing?

A screen suddenly scrolling on a new laptop sounds like a touchpad problem.
There is an easy way to test for that.

How should I configure my email so that clicking mail links in other programs works?

Clicking email links will open the default email program on a computer. That
can be confusing if you use an online email service like Yahoo.

Why is my 750GB external hard drive full when it has only 70GB on it?

An external hard dive is showing full though it has a small number of
visible files. First we’ll look for hidden files.

How can I prevent neighbors from accessing the open WiFi hotspot I provide to my customers?

Preventing neighbors from accessing a WiFi hotspot with a posted password
will be a little tricky. There is one solution that many motels use.

If my router keeps losing connectivity does that mean I'm being hacked?

Regularly losing internet connectivity does not indicate that your router is
being hacked. Start by looking at connectivity issues.

Can I move Office 2010 from my old computer to my new one?

Moving Office to a new computer is best done with the original installation
media. Other than that? You may have some problems.

Why can't I format the memory in my camera to empty it?

Troubles emptying a camera memory card could be because the write-protect
tab is toggled, or maybe it’s time for a replacement.

Am I scanning for malware too often?

Scanning for malware regularly is a good idea. Whether or not you are doing
it too much is a matter of opinion. What matters is that you are doing it!

Is it possible to use exotic characters to make passwords stronger?

Exotic characters can make strong passwords… if the password field accepts
them, and if you can type them in. There is a better way to get a stronger
password.

Do Apple Computers get malware?

Apple computer viruses do exist, just not in large numbers… yet. Don’t let
a false sense of security get you into trouble.

How should I deal with two different programs that handle the same file extension?

Program file extensions can sometimes be in conflict. You can’t change the
programs, but you can still run them both on your machine with an easy
work-around.

Is it safe to look, just look, at spam?

Just looking at spam may be safe… if you know how to take the proper
precautions.

How can I see all emails from a specific person grouped together?

You can group emails, in most email programs, by using the column headers. It
may take two clicks to get it in the order you want.

Why does a web page redraw several times before it's done?

When a web page flashes and redraws, it’s usually a result of the code for
that page. There may not be much you can do about it.

Does the TOR Browser provide any additional anonymity as compared to just running TOR?

TOR anonymity is because of the TOR network, not the browser – though the
browser certainly makes it easier to set up.

Which is better, cable or DSL?

It’s hard to say, on a global basis, which is better: Cable or DSL. There
are going to be differences related to the number of users on the line and
distance from your ISP’s equipment.

My CPU doesn't meet Windows 8 requirements, can I simply replace it?

Replacing the CPU for Windows 8 requirements could easily cause you to
replace much more than just the CPU. There may be other alternatives.

Can I remove malware myself or do I need to pay someone?

Paying someone to remove a virus may be okay depending on how you found that
person. If they found you… don’t!

Why didn't my anti-malware tool catch malware that was delivered when I visited an adult site?

Anti-virus tools won’t catch all malware, all the time – especially in
real-time visits of questionable sites.

Do I need both disk cleanup and CCleaner?

Disk cleanup and CCleaner can both be run on your computer – but do you need
to keep them both?

Why has the spam I'm seeing increased?

If spam has increased in your Gmail account.. it’s just a fact of life. The
question is whether or not Gmail’s spam filter is catching it.

Why do I keep getting this random "Your computer is at risk" message?

If you get a message, “Your computer is at risk,” it’s a scam. The solution
is to follow computer safety (so you know you are not at risk) and then
determine where the message comes from.

Why don't my speakers work?

If your speakers don’t work, and you’ve checked all software settings, then
it might be a very simple, even silly, solution.

How do I resolve Javascript syntax errors suddenly popping up on most web sites I visit?

Javascript syntax errors on web pages could come from a number of sources.
We’ll start with a thorough malware scan.

Can I print to my printer at home while I'm on the road?

Cloud printing may allow you to print to your printer at home while traveling.
But is that really going to be trustworthy?

Do I need to make a new recovery disc each time I backup my system?

You don’t need a new recovery disc after each backup you make. Same is true
of those rescue discs you make when you first boot Windows.

Does WPA2 wireless access control pre-empt MAC address filtering?

WPA2 and MAC address filtering offer security to a home network. For ease of
use, however, WPA2 is probably enough.

My machine's suddenly started acting erratically, even after a reinstall. How do I fix it?

A computer acting erratically after a clean install indicates a deeper
problem – perhaps static electric or hardware.

Why has my computer been locked by cyber cops?

A computer locked by cyber cops means a virus is on your machine. In this
case it’s ransomware and specific steps need to be taken to free the
computer.

Could my email account hack be related to my computer being stolen the week before?

It’s not surprising to have an email account hack after your computer is
stolen. There are several ways the hackers could have gained access.

Why did I get infected even though I run anti-malware software?

Anti-malware doesn’t always stop infection – especially if it is not
up-to-date. It’s all about keeping yourself safe on the
internet.

Why might deleting cookies cause my computer to be unauthorized with online accounts?

Deleting cookies will make online accounts forget who you are and cause you
to answer all your security questions again.

Why isn't my product key from one machine recognized using the installation CD from another?

If you’ve lost your original product installation product key for Windows XP
you may be out of luck. There are a few work-arounds you might try

How do I save Yahoo email files to DVD?

You can save Yahoo email to DVD in relatively simple steps, depending on
what part of the email you are wanting to save. The good news is that this gets you backed up!

Should I turn off my wired router while I'm away for two months?

It’s fine to turn off your router when gone, and equally fine to leave it
on. There are advantages to both.

Is there any real difference between copying files using copy/paste versus copy-to-folder?

Copy/paste vs. copy-to-folder are only two ways to move files around in
Windows. But which is better?

Do I need to set up a Microsoft Account with Windows 8?

Setting up a Microsoft account with Windows 8 is probably the easiest way to
manage Windows 8. There are several reasons why.

How do I go back to Windows 7 from Windows 8?

Going back to Windows 7 from a Windows 8 upgrade requires a full system
reinstall – unless you have an image backup prior to the upgrade.

Are there any legitimate work-at-home sites?

Legitimate work-at-home sites probably do exist. Finding them is the trick. However, you
may want to look at making money online in a different way.

How do we get search engines to include dates in the search results?

Showing dates in search engines results can be tricky, though Google does
make an attempt at it with their advanced search tools.

Are CAPTCHAs case sensitive?

CAPTCHAs can be case sensitive, or not, depending on which program is used
to supply the test on a website. There are a few options to help pass the
test.

Why do I get "The XML page cannot be displayed" after running a Microsoft Troubleshooter?

“The XML page cannot be displayed” is an error indicating that something is
wrong with your Windows installation. There are several directions to go to look for a fix.

Why won't PDFs open reliably in Thunderbird?

If Thunderbird PDFs don’t open it might be related to the anti-virus
software running on your computer. One particular setting may be the
culprit.

Why does Hotmail occasionally log me off even though I've said "keep me logged in"?

Hotmail logs you off if it can’t find a cookie on your computer to identify
your login information. To stay logged in you must keep the cookie.

Why has my laptop monitor started showing white as turquoise?

A laptop monitor started showing turquoise after getting cold out in the
car. Sounds like a hardware problem.

Why does Macrium ask for a Username and Password to schedule a backup?

Macrium asks for your username and password when scheduling backups because
it needs to know how to log into your computer.