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Why does my AOL software crash when I download a file?


I’m running Windows 7. When I try to download an attachment in Windows Media
format from say AOL, it downloads but shuts down AOL, which I then have to
restart. What’s the problem?

In this excerpt from
Answercast #29
, I look at a problem with AOL software crashing.


AOL shuts down

I have no idea. I really don’t. I’m not very familiar with AOL software and typically I recommend that most people (unless they absolutely need it) avoid it. But if AOL is your ISP, you’re kinda sorta stuck.

My recommendation in a situation like this is two-fold:

  • One, reinstall the AOL software.

You theoretically have the discs that came with your AOL subscription or AOL ISP connection. Reinstall that and see if that doesn’t solve the problem.

AOL support

If it does not, then the only thing that I can suggest is that:

  • You contact AOL.

This is clearly an AOL specific problem. The AOL software should not be shutting down. It may very well be a simple problem with their software, or something that they are familiar with having to support in their software. They can direct you to a solution.

Do this

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3 comments on “Why does my AOL software crash when I download a file?”

  1. I am not an AOL user or fan, but my experience in fixing my customer’s computers point out a few discrepancies with your advice.

    First, AOL has stopped publishing their ubiquitous installation CDs years ago. The only current reliable source is directly from, then scroll all the way to the bottom and click on the Download AOL link.

    Second, unless you are still paying for AOL (which no one should do unless you are in the rare situation of still needing dial-up access), then you will not find any reliable support from AOL. If un-installing/rebooting/reinstalling AOL from the download link above doesn’t fix it, then consider NOT using the AOL software, but going directly to, sign in and get your email and other social services that way.


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