I’m at a bit of a loss as to why sending via an internet-based email program would be different than a desktop email application in this regard. Ultimately, the forwarded email message is the same.
But I have several ideas that may affect what’s going on here.
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Forwarded email and links
Preventing people from clicking links is essentially a security measure. You have to remember that there’s so much malicious email out there that most email programs and even email providers try to protect people from clicking unsafe links. Sometimes, email providers and programs can get overzealous, but what they’re doing is not that bad an idea.
Ultimately, what the recipient of an email actually sees depends on many things.
- The links themselves can cause problems: how they’re coded, what they look like, and where they say they go (and where they actually go).
- The email service that your recipient uses can block links. Your recipient may need to adjust either their security software or their email program and the options that determine what can and can’t be clicked.
- Global settings such as “Always allow me to click on links” may be unchecked. Sometimes, it’s a per-user setting so that the recipient can say, “Whenever I get an email from this sender, enable the links because I trust where this email came from.” This fix can be as simple as a click when they see a message or adding your email address to their contact list.
Unfortunately, this issue of disabled links in a forwarded email has me puzzled. Something not strictly related to the email content is what’s causing the recipient’s email services and email programs to consider this message (and the links in it) questionable.
Remember that this is out of your control. Links aren’t clickable because the email program at the receiving end either doesn’t support clickable links or is protecting their user from something that that email program thinks is suspicious. I’d probably check with the recipient and have them double check their settings.