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What Does “Mailbox Unavailable” Mean and How Do I Fix It?

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What does “smtp; 550 Requested action not taken: mailbox unavailable mean?” I can no longer send emails to my friend at *****@live.com … the mail comes back with this message.

Unless you’ve mistyped the email address, “mailbox unavailable” is likely not your problem, and not something you can fix. It means that your friend’s mailbox isn’t available, for unspecified reasons, and your message could not be delivered.

From there, all we can do is make some educated guesses as to why.

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Mailbox unavailable

Mailbox Unavailable error message“Mailbox unavailable” is a frustratingly vague message. The only thing it tells you is that the mail could not be delivered, without giving you any clue as to why. Unless there’s additional text in the error message saying more — which there typically isn’t — there’s simply no way to know exactly why it failed.

It gets worse.

Different mail systems use different error texts to report the same errors. So whatever might cause a “mailbox unavailable” from one system might generate a completely different message from another.

So, all we can do is make some educated guesses. I can’t say which of these might be the cause in your situation, or even if I’ve listed all the reasons you might get this the error message below, but these are the most common possibilities.

Bad email address

First things first: make absolutely certain you’ve entered the email address correctly. Any error could have you sending to a non-existent account, which could easily result in this error. This is perhaps the most common cause of “mailbox unavailable”.

Account closed

This is a variation of the preceding item: it’s possible that the email address you’re sending to may have been valid at one time, but has been closed since then. Make sure you’re not only entering the address correctly, but that it’s the correct email address for whomever you’re attempting to reach.

Account suspended or hacked

It’s possible the account was suspended due to abuse. This might mean your recipient was doing something they shouldn’t have, but more often it means the account was hacked and taken over by someone using it to send spam. The account could remain suspended indefinitely, or things could return to normal once your recipient regains access to it.

Looks like spam

If your message looks like spam to the recipient’s email server, “mailbox unavailable” is one way servers reject your message. They intentionally don’t say “this is spam” to avoid giving spammers any clue about how to bypass the filters. Try rewording anything that might be misinterpreted as spammy.

Server problems

A surprisingly common scenario is that the recipient’s email server is actually having a problem of some sort and can’t deliver the email. When this is the case, typically the problem is resolved in a matter of a few hours or so. Wait awhile and try again.

Quota limits

Most email services have limits (or “quotas”) on how much email they’ll accept and store. Your recipient may have exceeded this limit.  Most email services will include something about a quota or limit being exceeded in the bounce message, but they could also just say that the mailbox is unavailable.

Something else or anything at all

While those are all things to look at and try to rule out, what it all boils down to is that any reason for email not being delivered could, in fact, cause this message.

When I find myself in this position, I try to contact my correspondent some other way.

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18 comments on “What Does “Mailbox Unavailable” Mean and How Do I Fix It?”

  1. one more possibilty: your friend hasn’t checked their email in 30 days or in some cases 90 therefore causing it to be suspended or closed to to inactivity. If this is the case it can sometimes be reactivated.

  2. Another possibility is that the mail server is down temporarily. It doesn’t happen often, but any server can fail due to DOS attack, takeover attempt, hardware issue, network issue, etc. My e-mail is with a smaller ISP and the mail server goes down for a few hours to a day about once every three years. I don’t mind because they have great customer service – when you call you can get a real person who can actually tell you what is happening! [No standard responses like “your computer is not configured correctly” or “we’ll get back to you” or “would you like to upgrade your service” or ….]

  3. Leo, I hope you can set me straight. I have been a MSN Explorer member for a few years now. All of a sudden a couple of months ago I am unable to get on my usual e-Mail program. I have tryied to ask for a CD to get back on line with them with NO avail. WHY????? Please tell me whats going on with MSN and when I can get back to my usual e-mail page. I have already downloaded to Explorer 8 and still I can’t get to my e-mail page. If you can have a CD sent to me??

    Thank You,

    • On the contrary. It remains an issue, and will for some time. “Everybody” is not using text messaging, nor will “everybody” for a long time to come. Email is in no way dead.

  4. That may be true for family and friends. I almost never send email to family and friends, but when it comes to business, I communicate via email or fax and I expect that to continue for years.

    • My statement for a long time has been that younger folks most often start using email as soon as they get a job that relies on it. Email is the communications medium of choice for many jobs, and that’s not going to change for a very long time.

      • Definitely true, but just last week the secretary from the University where I work asked me to send her some scans via Whatsapp. I’m sure that was just a slip of the ̶t̶o̶n̶g̶u̶e̶ fingers as I don’t even have her cell number. I sent her an email and she was happy 🙂 .

  5. Have been using seamonkey for many years on a Mac with ISP verizon. Verizon sold their internet business to Frontier and transferred mail accounts to AOL but allowed users to keep
    email address {name}@verizon.net It was also possible to log into AOL with “verizon password” and see all of one’s email. Several weeks ago, it became impossible to send mail using the emailer in the browser, Seamonkey (a Mozilla project very much like Firefox) No problem using aol for sending but server setting smtp.verizon.net now gives error message below (although pop.verizon.net for input works ok. The error was:
    Alert
    An error occurred while sending mail. The mail server responded. Request failed. Mailbox unavailable. Please check the message and try again.
    I had been sending messages with no problems until this problem occurred. Same problem with emailer Thunderbird. Do you knowl if aol changed something? Haven’t had much luck contacting them.

    • See if you can login and send via their web interface. If not, pursue that as the problem
      If you can, then look up their current configuration instructions for setting up that SMTP connection from scratch. Perhaps they’ve change a requirement.

  6. I’ve been having the same problem in my Outlook on two computers. I had a Verizon email which was handed over to Aol quite a while back. Initially there were no problems. Recently I found that although I could download the aol inbox to Outlook, any mail I sent, within one or two seconds sent a reply email saying, “Undeliverable” in the subject line along with the dastardly 550 error in the email. I went into “Change Account” in Outlook and reviewed everything. When completed it sent a test email which was delivered. If I’m in Aol I can send and receive without problem. I am trying Loe’s suggestion above but I can’t find information about the SMTP settings. Any help would be appreciated.

  7. Regarding Verizon to AOL users with problem sending e-mail ERR 550 Mailbox unavailable.
    Interesting (clinically) to see the issue has been around for several years, but I see not posted solution.
    Also interesting that the problem is found on several different clients.

    Our problem started about a month ago, along with several other posters. I add my experience for what it is worth.
    Here’s the rub.
    We have two computers using Pegasus mail client. One stopped sending mail about a month ago. Receiving OK. The second sends mail fine???
    Mail sent from AOL web is delivered fine.
    Operating system is Win 7 in both cases.
    Both systems has same smtp port configuration.
    I am thinking of putting her username on my computer to see if it works.
    This message was sent on the “good” computer.

  8. I am somewhat relieved to find that I am not alone in my recent 550 error when sending emails. I can receive at my @verizon.net email, but am unable to respond or initiate an email. I have been using Outlook 365 since the shift from Verizon to AOL and have had no issues until about a week ago (Memorial Day weekend). I’ve reset my settings but still no luck in sending. Still looking for solutions as I am unable to respond via my laptop to clients. I can successfully send on my phone, but I have attachments that need to go out so laptop is preferable. I will keep monitoring this thread for a solution.

    • 550 is a problem at the recipient end, and not something to do with your email, email program, or email configuration. It’s the person you’re sending to whose email is having the problem (assuming you typed the email address correctly, of course).

  9. I solved my Verizon AOL email problem with the 550 errors. I could not even send to other verizon.net email addresses, nothing would send successfully, always the error 550 Request failed; Mailbox unavailable for every email address I tried to send to. I’m using IMAP and Outlook.

    I use an alias that forwards my mail to my verizon.net address. So in the Outlook settings I have my reply to set to that alias. This used to work with AOL for years but apparently no longer starting in May. With the reply to removed everything is going through just fine. I assume it is an AOL problem on the sending side because the failure sending happens on all kinds of different receiving email domains.

    Don’t know if this is the same issue others are having but thought I would pass it along.

    • Dan, thank you so much for the reply, following your advice I’m in business. For months I thought it was futile as I was going by Leo Notenboom’s advice and called no joy.

      • As an anti-spam measure, some email providers only allow your email address registered with them be used as a reply to, or sender’s address.

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