I just happened to check my emails and noticed that I had an email telling me that I had asked for my Live.com account password to be reset. I had not done this so I followed the link that confirmed that this was not me. About two minutes later, I received an email from Facebook stating that I had attempted to change my password and was this me? I immediately clicked on the link to report that it wasn’t the case. What I’m wondering is if there’s any way of finding out how this happened, the location of who and what was behind this? I checked my session data in Facebook and there were no strange locations there but then they have failed to login so I suppose there wouldn’t be. Is anything else of mine at risk? I’ve checked my bank statement tonight and I am a little worried.
To answer your question, no. If no one has actually logged into your account, you can’t get the information that you’re looking for; at least not without a warrant. But I do want to talk about what may have happened in order for you to get that password reset email, and what I would have you do differently in the future.
Passwords have always been a hot topic here on Ask Leo! and particularly among Hotmail – now Outlook.com – users. Apparently, people lose passwords frequently because I get a lot of questions relating to password loss and theft.
If you’ve simply forgotten your password, Outlook.com does provide a couple of approaches to regaining access to your account. Nothing is guaranteed, but if you’ve taken the time to set up recovery information, or you can remember various details of your account without being logged into it, then there’s a relatively good chance that you can get it back.
Here’s the approach to take when you’ve lost your password.