12/13/2017: Important update: Patreon is backing off of their proposed changes. I’ve struck through the affected portions of the post/email below. My move to my own alternative is not changing, as it was already in the works for technical reasons.
Recent changes to the Patreon fee structure have caused several folks to drop their support of Ask Leo!. Honestly, I can’t fault those who’ve done so. The change was unexpected, and has hurt many Patreon users — artists and patrons alike.
I have an alternative.
Here’s the message I sent to my Patreon patrons earlier today.
Once again I want to thank you deeply for your support of what I do. That you would do so is very humbling, and very much appreciated.
Patreon has announced a
change in their fee structure, and I’ve had a couple of questions about it. I also have an alternative, should you be interested. Please read this entire message.
How it works today: when you pledge via Patreon, you pay them, and then they pay me.
The short version of their announced change is this: you’ll pay Patreon a little more, and I’ll get a little more, though I believe my increase won’t be quite as much as your increase. As I understand it, it’s all to do with the costs of credit card processing and Patreon’s funding of their operations. Nothing underhanded, and completely above board.
Now, I want to be clear: you don’t need to do anything. If you do nothing your patronage will continue,
albeit at a slightly higher cost to you.
On the other hand…
As it turns out, for a variety of reasons I’ve been planning a shift away from using Patreon. I won’t get into all the details, as they’re mostly technical. It’s also nothing against Patreon. They provide funding for an amazing number of artists and other service providers who wouldn’t have pragmatic, viable alternatives.
I’ve just determined I can provide a more streamlined experience for my patrons and customers if I “do it myself”.
“Do it myself” means: when you pledge using The Ask Leo! Store, your pledge goes directly to me. Period. Rather than paying Patreon who then pays me, you support me directly.
It’s the same model, with the same benefits, just run though my own shopping cart instead of theirs.
- No additional fees. What you pledge is what you pay. Period.
- Better customer support. My one frustration with Patreon is that I can’t help you quite as directly as I would like to. Now I can.
- I might get slightly more of your pledge – I only pay credit card processing, and I think my rate is somewhat better than what Patreon has quoted. And neither you nor I have Patreon’s cut to pay.
- Both monthly and annual pledge options. An annual option has been a frequent request, and perhaps the largest motivation for my looking into this change in the first place.
- Automatic “Ad Free” Ask Leo! for all pledges. I can’t do anything “automatic” with Patreon – it keeps my assistant busy :-).
There are also changes coming in the future (much more streamlined benefit delivery, and fewer accounts for you to deal with), but Patreon’s recent change just made it clear that now is time to let you know about this as an option.
You can do either of two things:
- Do Nothing. Your support will continue via Patreon,
albeit at a slightly higher cost.
- Switch. Visit https://askleo.com/become-
patron-ask-leo/ to set up your new pledge of support directly with me, and then visit Patreon to cancel your pledge with them. (How Do I Change or Delete my Patreon Subscription? has instructions).
It’s totally up to you, but I wanted you to be aware of what the changes mean, and that I’ve set up an alternative that cuts out the middle man.
As always, regardless of which you choose I deeply appreciate your ongoing support. To be honest, knowing you’re here is an important part of what keeps me motivated, as well as keeping Ask Leo! available to everyone.
With much, much gratitude,