63 comments on “Facebook Hacked? What You Need to Do NOW”

  1. Good point re Facebook. However also beware an eBay scam which simply says :

    eBay sent this message on behalf of an eBay member through My Messages.
    Dear member,
    eBay member sprouts-n-gerbils has left you a message regarding item #271224584134

    Click here to view the message
    ( there will be a hyperlink here leading to a website )
    Regards,
    eBay

    Needless to say the item number doesnt exist but you can bet your last $ that the link leads to somewhere nasty.

  2. I am assuming that the ebay phishing messages that Michael mentions (I get them too) are basicaly the same as the various comment, friend requests, etc fake Facebook messages. Likely to take you to a legitimate looking log in page so that you will enter your id and password for them to use later.

    Go to the main site and then look for the messages. I have done that on a number of them (when I don’t recognize the people involved) and found that there were no comments, messages, or requests.

  3. Another Facebook set up tip for safety – set facebook so that it tells you if “you” log in from a new computer. That gave me a big heads up when it said that I had logged in from a computer 1000+ miles away. A spam message was posted as a comment by “me”.

    Facebook had tools readily available to report and erase the message and suggestions for securing my account again.

  4. Facebook also has a plan that I use. Whenever I log in from a different computer, they send a code to my cell phone. If the code is not put in, I (or anyone else) cannot log in to my Facebook account. Love it!

  5. Nothing wrong with facebook, think they are adding a breath of fresh air with facebook hashtagging. Secure passwords and alert notifications are great, but the question had in mind is how susceptible is your facebook mailbox, which we have no control over – and is an internal mechanism in every facebook account?

  6. Re: changing the answer to the security question. I can’t even find the mechanism for doing this in the current UI. I looked in the help section, and all I could find was that you can’t change your security question, with no link to the question itself.

    Also, Facebook gives me a warning message when I try to enable login approvals:

    Your current Firefox settings might make it hard to use Login Approvals.
    It’s probably because:

    You sometimes clear your cookies.
    Your browser is set to automatically clear cookies whenever it closes.
    You use your browser’s “private browsing” or “incognito” mode.
    You’re using a new browser.

    It may take a few days after fixing these issues before you will be able to enable Login Approvals. You also may need to log out and then log in again after fixing these settings for the changes to take effect.
    Visit the Help Center for step-by-step directions on how to fix these settings.

    My browser doesn’t do any of the cookie manipulations mentioned, nor do I browse in private mode. WTF?

  7. HI, hoping you can help me. My account has been hacked have tried all the steps above, but my problem is that my email has been changed so when Facebook wants to send me a new password it will go to the email that is not mine. Help please

  8. Please help me i’m very helpless.. My real fb acount has been hacked by phishing page.which i had been using for 2 years.. Plz plz plz… I’m very upset for it..!

      • If my problem seems questionable I’m surprised. I own an ipad (no phone) which is mostly always asked to provide my mobile phone number. If I try adding my landline they say I will receive a verification code to the phone number I gave so I can then enter it to continue access. Of course I’m unable to receive a call to my landline. I also still agree that to renew a forgotten password to a certain email. The mail they send can’t be processed without verification from me. Only they won’t confirm my new password until I get to it inside the very email I’m unable to enter without answering their request within 3 hours. 3 hrs or 3 days, how else can I retrieve my new password if I’m unable to get access to it.

      • I have been in hospital. My mobile says security updates needed.They changed my password and won’t tell me what it is.My Facebook was hacked several months ago. I have been told E. Deg. has it. I try emailing. Won’t go through. I know who done it.I will work on later.. Google changed password won’t give it to me. Requesting approval for security updates. I have downloaded 1 item.Will you helpme? Sincerely, R.B.

  9. i cannot log in facebook will not give me my password please this is stressing me out i cannot give you an email if i dont know my password

  10. I too have the ladies problem and would appreciate how to get back into an email via appleid which after requesting a new password they send an email to click on to prove I am who I say I am. However, without a password I’m unable to access my email to verify the email I’ve been sent to click on yes, I’ve asked for this information.

  11. why my facebook cannot logged on? there’s a checkpoint when i open my fb then i don’t know the code because my phone number is wrong . i’ve got a new sim. but i lost my other one. pls help me

    • This is my original facebook and yahoo mail account. Facebook locked me out.During that time my computer tore up/ I just got another one in Sept of 2015. Angie

  12. I got a spam in my facebook id, and as i didin’t know about spams, so i clicked on it and then my id also started sending spams. but as soon as it was possible, i deleted the post. the next day when i tried to log in, facebook sent me the message that your computer has malware , you need to clean it! and i wasn’t able to open my account. i downloaded kaspersky, and scanned my computer, but it didn’t find any malware. i really dont want to loose my account. please help me and guide me on how to restore my id!
    Fun fact: i was logged in in my mobile, so till now, i am able to use facebook on mobile. but it isnt a permanent solution! [please help!]

  13. FB hacked, try to reset, when I put my email in, says I can’t be found. How can it be recovered if It doesn’t see my email.

  14. I’m sorry this id more of a question. If I deactivated my facebook account why am I still recieving messages from facebook in my yahoo account? I thought that if i deactivated my facebook account that i would no longer be recieving messages from Facebook asking me of people I may know, etc.

  15. My account has been hacked,
    And I need to know how to recover my account.
    I think this can help me to recover my account,
    The hacker was:{name removed}
    You know It’s not enough to change your password,
    I’ve tried to change my password but the hacker is still using my account,
    Everyday i’m surfing in the internet to know how to recover my account,
    I saw some links that There’s no way to recover an account that has been hacked,
    I discover this, then I’ll do What it says here.
    I don’t know to Change (or set) my recovery information.
    Please help me.

    -Sophie Cepeda

  16. my account was hacked on thursday 25th 2015 and the hacker removed my phone numbers and changed my password. But i have found the person that did it. I also have his number and his name as well. What can i do then because i don’t want to lost my account.

    • There’s probably nothing you can do other than to contact the police. Once an account is stolen, technical solutions may be impossible.

  17. I have been hit with this error that does not allow myself to access facebook! What is going on?? I have tried to GET STARTED but it does NOTHING and I have been logged out ONLY on this pc and can access it from other computers! WHAT IS GOING ON???

  18. Plx sir…i opened two face book acct wit same numb,now i dnt av acess to the former,only the latter wich i dnt like,i want to recover mha former acct,are they chances dat i can do dat?can i destroy the latter for the former?if so,wot are dhi steps…plx sir i rily want my former acct. Back…help me plx

  19. once i opened my facebook account n saw dat there wre many messages gone from my side to unknown people. n when i saw my notifications column, i saw certain notifications that this person or thet person has accepted your friend request. i told this to my elder sis, she suggested me to change my password and make some changes to the privacy n certain settings. i did so. after some days i got a notification dat my account was opened in some else device …. but i had not opened my faceboo after dat instance and i open my account only in one device … HOW ??????
    plz help me

  20. My problem is that I noticed my account was hacked after I had gotten a new computer. I went to the “secure your account” step, but it says I have no answer security questions before I can login because it’s from a device that hasn’t logged in before. Surprise surprise, the hacker changed the security questions. I now have to identify a bunch of pictures of strangers from all the new people the hacker has connected to from the account. As far as I can tell, it is impossible to do anything at this point.

    Yes, the only way to secure your account from hackers is to answer security questions that a hacker can easily change the instant he takes control of your account. Brilliant, Facebook. A+ security measures.

  21. Hi Leo,

    Here’s my story. I was on my Facebook yesterday and when I tried to refresh the news feed I was prompted to re-login. When I did this I was notified that my password was reset 10min ago. I didn’t do this so I knew I was hacked and followed steps to lock my account. I do not have access to my Facebook email and it isn’t possible to get access (I tried). I used the trusted friend method. I didn’t previously set this up but I was instructed to pick 3 friends from 3 groups of pre-selected friends. Because I could only pick from specific groups, I couldn’t pick exactly who I wanted. Anyway, 2 of the people I picked don’t have access to their Facebook email and the 3rd never received an email. I talked to 3 different Facebook friends in person today and they were willing to help since they all had access to their Facebook emails. However, when I try to go through the trusted friend process again and pick the friends I spoke with, I can get right to the end and then it won’t send the codes because I already started the process before. I can prove it’s me if I can pick new trusted friends. Is it possible to do this? I reported this incident to Facebook but I don’t expect to get a reply anytime soon. Please try and respond to my questions below.
    1) I noticed the hack 10 min after my password was changed and clicked the lock account button. I was unable to follow through with resetting my password but wascmy account still locked at that time?
    2) My friend says my profile doesn’t exist anymore, is this something the hacker did or that Facebook did when I pressed “lock my account”?
    3) Can I get the trusted friends I chose to access the codes through their Facebook accounts since 2/3 can’t access their email and the other didn’t receive the code?
    4) As mentioned above, can I change my trusted friends after I already chose 3 after the hack?
    Thanks in advance for your help, I really appreciate it.
    5) Will facebook reply to my report, and if they do will they actually do anything to help me?

    • Hi Lauren,
      have you find the answer? because I have the same problem with you. I want to reselect the trusted friend, because my 3rd friend didn’t get any codes. I feel hopeless now to get my fb account back.

  22. Someone hack my Facebook account . he also change the email & phone number so whats will i do for that………….

  23. some hack my fb account which is already protected by sms approval, and the hack changed my phone number which is my id, but had created my fb account by email, which is ok, but when i change my password by forgot mehtod by email, then now when i try to login to my account the fb demand like below msg..

    Please Confirm Your Identity

    Please choose one of the following methods to confirm your identity:

    Text a security code to your phone. ……. this phon nmber is not mine!
    Log in from a browser you have used before….. i hv tryd this but in vain
    I have an unlock code….. i hv no unlock code

    what can i do to recover??????

  24. Facebook sucks when they force you to download Kapersky malware to scan your pc but it does not seem to be sending info back to Facebook. Really sucks! Good thing is I have 2 other spare accounts on facebook!

  25. Please Confirm Your Identity
    Please choose one of the following methods to confirm your identity:
    Text a security code to your phone
    Log in from a browser you have used before
    I have an unlock code

    How to unlock this? i dont Hav number and chrome option not working

  26. My Facebook got hacked 19 hours ago. My security questions and password were changed. My email was with hotmail. I haven’t used that in years. That is now Outlook. I am unable to access my email. Tried to fill out form to access it but I do not have sufficient information.

    Next step was to ask 3 trusted friends. I have done this however I’ve been told they haven’t received anything. Then I went to select new friends it said it had all ready been submitted for my account. For further steps go to the email that was sent. (Which it wasn’t)

    I have literally no idea what my next move is. Can anyone help?

  27. The golden rules of social media accounts:
    1) put all access totally public
    2) keep parallel contacts with “friends” (e-mail for instance, or phone numbers)
    3) don’t use it as a storage medium

    1) If you don’t want the world to know, then don’t put it on a social media account. As such, there’s no possibility being embarrassed if your account gets hacked and you will get the security reflex of never ever putting something private or confidential on such a thing. You don’t want your child’s pictures to travel the whole internet ? Then don’t put it on a facebook account. You want to show off to your friends with a nice picture of the moon you took ? Go ahead, everybody can see it, no harm if it is public.

    2) The worst thing that can happen to you when your account gets hacked, is that the new owner impersonates you to do nasty things. But that can only harm your relationships with “friends”. Let them simply know that your account got hacked and that they should ignore it now, and make a new account.
    3) Keep of course copies of everything that you put there, if you value it (like pictures and the like).

    As such, a social media hacked account is just a slight nuisance, and not the social drama it often turns out to be when you use insecure things such as social media for private, reliable and confidential material. It should be like a hacked discussion forum account. Just make another one, let everybody know that your previous account got hacked, eventually ask the moderators or administrators to ban it, and that’s it.

    If you live a second life on facebook, then you are putting yourself and your environment seriously in danger. You could just as well put public web cams in all the rooms of your house. Don’t.

    • Ditto… though I would extend that to:
      1) If you don’t want the world to know, then don’t put it ANYWHERE or ANY WAY (like Skype, Facetime, cloud, anything.) It keeps life a lot simpler.

  28. I have been hacked 2 years ago and someone is using it without my permission. He or she writes comment and put pictures of me to my friend. He or she can acess the pictures that i did not put in my Facebook neither my tablet. So, i changed my password but this year 2016, he or she hacked my again since i left Facebook away for a year and went to check my notifications. Help me!

  29. Hi my account is hacked and my password was changed.i have reste my password but after resetting my account looks like fresh one and it takes me to new account and not old account.i can see my profile from my friend’s account and even i can see my old account from my account.what do i do

  30. Hackers removed my cell phone number from my account. And when they did, Facebook automatically disabled login approval so I wouldn’t be locked out. Below is the email I received from FB. My questions is, how do I prevent FB from disabling login approval so hackers won’t have access to my account?

    Hi Sandra,

    You recently removed your primary phone from your account. Because of this, we turned off login approvals on your account to ensure that you don’t get locked out when using an unrecognized computer or mobile device to log in.

    If you want to use login approvals again, you can add a mobile phone
    and then turn on login approvals again.

    Thanks,
    The Facebook Team

    • You don’t have login approval enabled because you no longer have a phone number associated with your Facebook account. According to the message you received, adding a mobile number will allow you to turn on login approvals. And make sure you’ve done everything this article recommends.

      • But, I had login approval enabled. And, hackers were still able to get into my account and remove my cell phone number. They removed my number, not me. The only reason I was made aware of this is because I received an email notifying me of the changes. I have added my number once again, enabled login approval and changed my password. It just seems crazy to me that they were able to delete my number which then prompted FB to disable login approval.

  31. A friends FB account has been hacked and another one created. He can log into this fictitious account but it does not contain any of his personal info and friends. His original account is viewable by me and his friends but he cannot log into it. When he enters his email and password it takes him to t the 2nd fictitious account.
    He would like to have the imposter profile DELETED and his original personal profile made available.
    I have helped him as he is an older gentleman and is very frustrated by all of this. We have tried for 2 days to send something to FB but have not has any success.
    Any suggestions.
    Thanks

    • Unfortunately, we can’t recover lost accounts. All we can do is point people at the instructions in this article and the articles it links to. If none of those things work, the account might not be recoverable or able to be closed.

  32. I had a horrible situation happen and I want to know how it happened it has been a nightmare for me with trust with my boyfriend. My BF received a message on his messanger that was sent as me from my messanger to his but I didn’t do it. When I opened my side the message sent wasn’t there only on his, even the messages i sent to him the prior day were not there either. My side looked like a fake messanger created to cause this horrible problem. How was it done?? Please help me with your answer

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