On my 2004 HPa430n (Win XP SP2), âWindows Installerâ launches at start up,
trying to install a Fax. When it can find the installation file it wants, the
next window requests you insert the Fax disk in the CD drive. The Source box
has the numeral 1 in it. When you click Browse the filename box contains
âfax.msiâ.
In Task Manager > Processes two instances of msiexec.exe are running. One
belongs to SYSTEM, the other to Owner. When I try to âCancelâ out of the
installer, msiexec chews up all my CPU time. When I use Task Manager >
Applications > âEnd Taskâ the task named Fax, the installer is killed
(msiexec.exe Owner) until the next time you boot or re-boot.
Neither HP nor MS offer a solution. Ad-aware, RegCure, Xoftspy and eTrust
havenât helped. No other weirdness obvious to me.
Itâs deja vu all over again for me. I had a very similar problem â whenever
I tried to scan something, upon completion, Windows Installer would run
attempting to install some additional HP software component. Cancelling that
worked ok, but it was an annoyance I had to face with every scan.
And itâs an annoyance many people face with every reboot.
The good news is that thereâs a free tool that might help.
Become a Patron of Ask Leo! and go ad-free!
The Windows Installer CleanUp
Utility is a free download from the Microsoft support web site. Its job is
very, very simple.
Caution: its job is simple, but letâs be clear about its
job before we go any further. It is not an uninstaller. The
correct way to uninstall software is to use the Add/Remove programs utility in
Control Panel, or the uninstall program that accompanied the software. The
Windows Installer CleanUp Utility is a last resort utility for
cleaning up issues related to Windows Installer. It does not actually install,
or uninstall, any software.
When you run the Windows Installer CleanUp Utility, it presents a list â
typically a long list â of items known to the Microsoft Installer:
These are all various components that the Windows Installer service knows
about.
Now, backup. First. Weâre about to make changes to your system, and if
something gets screwed up, youâll want to be able to recover, right?
In your case, weâll scan the list looking for something that appears to be
FAX related, and something that matches any additional clues you might be
seeing from the Microsoft Installer messages on your reboot. For example if
itâs HP Fax software that the installer is looking for, then look for HP Fax
related software in the cleanup utility.
Once youâre certain youâve found the right thing ⊠remove it.
Now reboot, and see if that didnât make the problem go away. In many cases
if youâve selected the correct item it will.
If you then actually do want to install or reinstall the software in
question, youâll need to start from scratch with a clean install of that
particular package.
I have nearly the same problem⊠but there is moreâŠ
I get the Windows Installer popping up all over the place when I start a program.
I cannot ID whats going on, I cannot stop the process fast enough to see whats actually caused it to pop up.
Iâd love to use the windows installer cleanup utility, but on what I dont know⊠my list of apps/progs is just too big for me to ID an orphan oneâŠ. I have tried and just cannot see which one it is.
Is there a utility to âlogâ the activity that appears in the task manager.. so I can narrow it down? or Something else?
Thanks
Colin
i wonât be checking here to see if you guys answered my question butâŠâŠhow do you open up the windows installer, i asked leo a question and he told me to download it, but then it says it doesnât uninstall or install but wut i want uninstalled i canât uninstall so i thought the windows thingy would helpâŠâŠ.. ill fill you in more on my quesiton if you email me
This solved my problem. Great article and help.
Jerry
Thank you very much for this tip !! :)
From France, Julius
LEOâŠ..YOUR A GENIUS! I canât believe I finally got rid of the dam fax.msi. I owe you big time. Iâve tried everything to get rid of that! My wife said she loves you!
Thank you so much,
Joseph, New Hampshire
I had the same problem. When I cancelled the process it said âcancelingâ (sic). I find it suspicious a windows process would have a typo.
LeoâŠyou are THE MAN! Chalk another one up for âThe Leoâ! Many thanks!
Canceling is not a typo.
http://dictionary.reference.com/browse/canceling
I am so happy to have this problem fixed. I thought I was the only one with this problem. Thank You so much.
This problem has been driving me craaaazy! The Windows Installer Cleanup Utility FIXED IT! You are awesome awesome awesome. Thanks so much!
I had the problem exactly as described in the beginning of this article. I downloaded the utility and ran it. I immediately found an entry for âFaxâ in the utility window. I removed the entry. I restarted my computer and problem solved. Easy as pie. Thanks to all.
Thank you for the info, ran windows installer cleanup utility and fixed issue, Mine was when I tried to load excel or word after installing office 2003 se. Thanks again,
Robert
I loaded the Utility suggested. When the window appears I do not see anything related to a Fax or Fax program. How do I identify the problem file to uninstall using this utility?
When I run this utility I get a list of files that can be removed but can not identify anything that has to do with fax or fax.msi or fax installation. How do I determine with file is causing the problem
âWindows Installerâ runs at startup after installing Registry Mechanic. There is no listing in the âWindows Installer Cleanup Utilityâ for Registry Mechanic. I have tried installing and uninstalling Registry Mechanic several times.
Some articles say that software will have to be reinstalled if you use this program, this article
says, âIt does not actually install, or uninstall, any software.â I donât know who to believe and I donât want to start guessing and have to reinstall all of my programs if I use the cleanup utility.
There is no reference in my pop up window as to what program is being installed. In the old DOS, you could step through the startup process. Is there a similar command to start windows XP? If I could figure out what program is trying to be installed, I could remove it. I ran the windows installer cleanup, but it talked about having to reinstall all the programs that had been installed with windows installer, so I didnât want to unload the wrong one(s).
If it is still continues;
Remove Kaspersky (If you have), remove all kaspersky related files, folders, databases, setting files, just everything on kaspersky.
It is worked on my computer.
HP software will cause this a lot. I see âphotogalleryâ as the problem most of the time, and since no one keeps their HP CDs, I just kill any process starting with âhpâ, then go into this utility and get rid of photogallery (or whichever app is trying to install itself), and everything works again.
OH MAN thanx! It worked for me too!
I never thought that this utility program from Microsoft exist until I read your article.
Great Info! Thanks.
I have problem with my snagit installation, where every reboot it will try to install again. I have deleted the folder, clean up the registry, using the windows clean-up. But nothing help. any ideas?
i installed errorfix in my computor two days ago,
i still have the same problem with windows install trying to load fax
I used Windows Installer CleanUp Utility and found 2 items that should not have been there so I removed them. After a restart windows installer did not show up, my problem was also when I right clicked on anything on the desk top windows installer would start, but no more
BEWARE of registry mechanic. I used it for a long time till it became the cause of the dreaded blue screen. the result total reinsatall of XP pro along with the long long reinstall of all updates.
I emailed Reg Mech under my subscription for help but they did not even respond to any messages. They took my money and ran.
So why all the praise?
I also had the problem of Windows XP Installer coming up on restart and asking for the file âfax.msiâ on both my PCâs. I have an all-in-one HP 2610 printer. Problem started with Iolo System Mechanic 8.0; specifically the Registry Cleaners/Defragmenters. Leoâs suggestion of Windows Installer Cleanup Utility aka.âmscicuu2.exeâ doesnât even run as his screen prints show. I ran that program and⊠nothing. The screen just sat there as if I clicked nothing. Take out your registry âcleanerâ and reinstall your HP printer software and donât use registry cleanup/ defrag software. I still use System Mechanic 8.0 on both PCâs, but not the registry tools. Leoâs suggestion did not work in my case, yours may be different.
This seems applicable so Iâll try it, but I am not sure. Cookie Spook, an application that eats some cookies, I once had on my system. Well, I installed it from time to time, and uninstalled, it.
Now, every time I run Firefox or restart the computer, or just about anything, Cookie Spook tries to install.
Yes I have deleted all of it from the system, even using the Revo uninstaller, and have no idea how the installer that doesnât exist is running, to then not find a component in the folder the installer was inâŠ.I think it should just come up with a banner âwelcome to Microsoftâs version of a product ready for sale to the publicâ as that seems more appropriate to so many of these errors, many of which have been here since windows 95, 98, etc. Iâd buy 7 if not for Vista and this type of ongoing error from 95 to XP. I have little faith in issues being fixed that seem to persist even when Microsoft revamps the engine.
I still donât see any solution to my problem of what to do when the Fax msi installation thing keeps appearing every time I reboot. I need some personal help, please. Do I need to download one of the Fax free trial pacs?
Some of you have posted that the âmscicuu2.exeâ does not work like Leo posted. That would be because that file is now part of the Office 2010 installation and Microsoft has discontinued the Installation Cleanup Utility program altogether. Their latest suggestion is to contact the software manufacturer for help and any reference to the âmscicuu2.exeâ file on Microsoftâs support site sends you to a KB article about Office products.