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Why is my back up aborting with a code of 0x810000037?


I’m using Windows 7 Ultimate with all of the available updates installed.
When running Windows back up, the back up aborts when 97% done with a code of
“0x810000037.” What’s wrong?

In this excerpt from
Answercast #16
, I look at the 0x810000037 error and what to do next.

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Aborted Backup

I did a little bit of research on this and I’m including a link with this
transcript to an answer out on

The theory is that of all things – it’s malware.

The answer that’s out there seems to indicate that a particular form of
java-based malware can cause exactly this behavior. Make sure that Microsoft
Security Essentials is up-to-date and up to the latest, then you can resolve
the problem.

It will find malware that’s on your machine, remove it and after doing so,
the backup will complete.

Keep virus software up-to-date

My recommendation, in general, for most of these kinds of solutions (of
course!) is to always make sure you are running up-to-date anti-malware
software. Make sure that you’re running it regularly and you’re running
anti-malware software that is recognized as good (and recommended by

I have my own page of recommendations of which Microsoft Security Essentials
is currently top on my list.

It’s just one of those things that whenever you encounter an unexpected
problem like this, it’s worth making sure that all of those boxes are checked;
that all of these things are being done:

  • That you are running anti-virus software.
  • You’re running anti-spyware software.
  • You’re behind a firewall.
  • That all the software that you’re doing this with is as up-to-date as

So, give that a try. Chances are removing some malware will simply take care
of the problem for you.


Do this

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