accounts set up. We are using Microsoft Outlook for e-mail. I have no issues
launching Outlook with my login but when Outlook is launched on my husbands
login we get an error message. It seems to be looking for some sort of Add-in
in C:Program Files\\Avast Anti-virus\\ashoutxt.dll. We are currently using
Avast as our anti-virus. Outlook says that it may be able to fix this problem
by doing by doing a system update/repair. We tried this but the same error
message comes up.
That’s a toughie, because it’s really related to Avast and how Avast was set
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What’s probably happened is that when Avast was installed, you installed it
while logged in to your account. Avast may have asked if you wanted it to be
available for all accounts, or just the current one. It probably defaulted to
just the current one, so if you didn’t know what to answer, or were just
zipping through the setup, that might have been selected. Or it may not have
asked at all. Or it could be a bug in Avast.
When programs are set up, they have the option of making themselves
available to all users on the machine, or just the user that’s installing the
software. There are several aspects of the install that can be affected by this
decision, including the location of files, the location of information in the
registry, initial settings, and even permissions.
Since everything works in one user account, but has such a clear and
definite problem in another, this “smells” like that kind of problem.
I’m tempted to say try installing it again using your husbands account, but
I don’t know that that will resolve the problem, or perhaps just move it. When
you to try to reinstall, do pay particular attention to whether or not it asks
to install for all users or only the current user. Select all users, of
And if that doesn’t work, I’d check with Avast’s technical support and see
if they have suggestions for this issue.