Why does my screen go black after the Windows screen when I boot?

It usually means your configured desktop settings don't match your video card's or your monitor's capabilities.


My system will only boot correctly if I enable VGA mode. On a regular boot the OEM logo comes up, then the Windows logo, but after that I only get a black screen.

Windows tries to set the display to its configured settings right after displaying the Windows logo, and just before displaying the login screen or desktop.

Nine times out of ten if that’s when your display stops, it’s simply because your display settings are set to something that your monitor can’t handle. Depending on what it’s not supporting, some monitors respond by going black … others just go “crazy” displaying unintelligible gibberish.

If that’s the problem, it’s fairly easy to fix.

First things first … let’s get you a bootable system.

Boot in safe mode – press F8 when the Windows loader presents you with the 30 second list of choices, and then select “Safe Mode” as your boot option.

Right click on the desktop and click Properties, and then on the Settings tab.

Now click and drag the Screen Resolution slider to the far left … you want the smallest settings that your screen will support. Typically that’ll be 640×480, or 800×600.

External MonitorAlso change the Color Quality dropdown to 256 colors, or whatever is lowest. (You probably don’t need to go as low as 16 colors, if that’s presented as an option.)

Now, click on the Advanced button, and then the Monitor tab of the resulting dialog box. Change the Screen refresh rate to 60 Hertz.

OK your way back out, and reboot your machine. If these setting were the source of the problem, it should now be able to boot normally. You may not like the screen settings, but at least you now have a place to start.

Start experimenting with the settings to see what does, and does not, work with your monitor.

If the display is still blank or gibberish, the my recommendation is to once again boot into Safe Mode, possibly Safe Mode with networking, and update your video display drivers. It’s likely that they are incorrect or otherwise broken.

A place to start … start what? Start experimenting with the settings to see what does, and does not, work with your monitor.

I tend to start with the screen resolution. Once again right click on the desktop and click Properties, then Settings, and then drag the Screen Resolution slider a notch or two to the right to increase your display resolution. Now click Apply. It should change the resolution and display a small message box asking if you want to accept this setting. If you don’t respond within some time, it assumes you can’t see it, so it resets to the previous setting. The lesson here? If the screen goes blank or you can’t read it, wait at least one minute before doing anything. The problem may resolve itself, and you’ll be able to say “well, that resolution doesn’t work”, and move on to try another.

If, after a full minute or more the screen remains blank or unreadable, you’ll have to reboot into safe mode, as we did originally, to restore your setting. (Why might this happen? Windows “remembers” and doesn’t bother to ask you if you reset to something that you previously said worked. If you mistakenly said “this works” when it didn’t … perhaps by random keyboarding while the display was blank … well, that could be how we got here in the first place.)

You can repeat this process of trial and error for each of the screen resolution, the color depth and the screen refresh rate. (For CRT displays, you really do want the refresh rate to be as high as your monitor supports.)


  1. wilson

    I changed the resolution of my monitor and the screen went blank. I booted in safe mode but all of the options are not available, the only options were already set to a min. Where can I go from here. I recenty bought this machine used and it was working great until I tried to change the resolution.

  2. Joe

    I am having the same problem exact problem. I followed the Safe Mode steps but it does not work. Any help would be great. Thank you.

  3. Joe

    I got it now. I rebooted and hit F8. But instead of selecting Safe Mode, I selected Enable VGA Mode. I was then able to change my resoluiton properties and the next time I booted up normally, my screen was fine with those settings.

  4. James

    Looks like there’s several people still having the same problem after following your advice.
    I’m another.
    Any ideas on where to go from here if you still get the blank screen?

  5. Peter

    I have the same problem, and folowed the advice. The safe mode allows nothing but to boot in win XP only…pressing F8 gets you to select VGA, and this brings you to select Win XP only, and no configuration tools at all. Safe mode at each corner but that’s about it. BDOD still there. On boot up, HDD is read and screen shows windows logo for about 3 seconds then goes black and the HDD seek stops. Have FDISKed and reformatted and tried different HDD, video card, etc, to no avail. Is the BIOS dead?

  6. Gafoor Mohammed

    my laptop is working fine and previous night i properly shut it down but every morning when i boot for the first time my laptop screen gets blank after xp logo comes. Why is it so can u give me the reason

  7. mike

    My 2cents…
    for the laptop guy (and hopefully some others), try restarting, and if u cant get into normal mode, try safe, or VGA mode. if these dont work, connect an external monitor and it should be fine. What you need to do is get to your display settings. im guessing u have a dell and your problem is here http://support.ap.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1091487&l=en&c=nz&cs=&s=bsd

    good luck to you, ill never be at this site again for extra help =O

  8. Milan Micunovic

    Dear sir,
    after I had downloaded and installed new windows updates on dell desktop, my monitor does not working properly, in other words during the booting session just turn off and goes to power saving mode. I did try to restart pc in safe mode and check and change screen refresh rate to 60 Hz, it did not have that option, the only option was “use automatic setup”.
    After that I try to restart PC once again in safe mode, this time it was without any success. Next thing I done it was to reconnect my monitor to another notebook. Monitor was working fine until I decided to update the system with suggested automatic updates. guess what, my monitor went to power saving mode soon after (notebook monitor works fine without any visible problem). Please help me to solve this very unusual situation since my daily activities depend a lot on using a computer. Thank you.

  9. Dian

    I am having the same problems. After i installed the newest drivers for my nVidia video card, it says “windows Logo” something, cancel installation or ignore. i chose “canncel installation”. But after my PC restarted, it kept hanging on booting. I went to Safe Mode and uninstalled the video driver. Then, the worst thing happend. The video goes to black after booting, as well as in Safe Mode. I ‘am just so screwed.

  10. asad jaral

    hey guys id anyone can solve dis den plz msg me on my id downloadingdeath…hey guys…i m asad jaral…i m havin a problm wd my VGA card…it was workin fine b4 but know my power supply wasnt workin properly so i bpught a new 400 v power supply…now when i connect my cpmputer wd monitor…the monitor doesnt display anythin….but if i use onboard VGA it works…i cant fighure it out,,i have been tryoun da whole last two days,,,still nothin…i went iinto BIOS abd select da option (onboard/agp) from bios for my first display thing…but when i connect da xternal VGA,,,da computer works i mean da fan is on da hard drive is on…everythin is on..but monitor doesnt display anythin and turns offf..ig anyone can helpp i will b really thankfull to u all….

  11. asad jaral

    my id is downloadingdeath at da rate of hotmail dot com plz msg me if u think u can helpp….A5AD_)ARA(_-…kind regardz…

  12. elizabeth

    I had to reinstall my system on my hp pavillion ze 5500 and now my screen is tiny with a 2 inch black border all around. How do I get a full screen back?

  13. Sameer Jagdale

    I tried installting the windows 2003 evaluation version on my laptop and got stuck on the same proble…Windows logo displayed, but after that I only get a black screen… Any News???

  14. Jessica

    Hello… I have a dell inspirion 5000e, the millenium addition, needless to say it’s very old. I have no idea what happened to it, but after I turn on my computer it get the XP boot up and then it goes completely black. I tried to hit F8, I tried everything and I get nothing. All I want at this point is to get my information off of my hard drive. I have since purchased a Dell desk top and want to know if there is a way to transfer my laptop hard drive onto my desktop. I desperately want to get my pictures, resume, and other important personal information off of my laptop. Can someone please assist? Thank you! Jessica

  15. Chibuike

    Please,I have a very terrible situation with my pc.When I boot the computer,it boots and the “Num Lock” light beeps ,showing me that the system is booting.But from when I put the computer on till forever,I see only but a dark,blank monitor screen that displays nothing at all.WheN i Remove the Monitor Video Cable,I see a light,blank screen.When I put the Monitor Video Cable back,I see a dark,blank monitor screen again. Please,I need help on how to rectify this problem . There is no room for you to start from any where when I boot my computer.Nothing shows,nothing at all! From the time I switched the computer and the monitor on till forever.You can reach me from my email : brownyten@yahoo.com


  16. Rich Simon

    Hi – I am having a problem similar to this. I am building a new system (my first). I have a Gateway LCD with a native resolution of 1680×1050, and an nVidia 7950 video card. After installing Windows and the motherboard drivers, I installed the software for my monitor and the drivers for my video card. Everything was fine yesterday. Today, my screen goes blank right after the Windows logo comes up and the monitor says “no signal.”

    I can boot in Safe Mode. It comes up in 1024×768 with 32 bit color. I changed it to the lowest available, as suggested in the article (800×600 and 16 bit). I said OK when asked if I wanted to keep the settings. But, I still have the same problem when I restart.

    I have checked cables inside and out and I don’t se any loose ones. I am now considering re-installing Windows, but would like to avoid it. It’s strange that it worked yesterday.

    Any one have any ideas?


  17. David

    A little more in depth for me, yup, pc boots to Welcome screen for 1/2 sec, and then goes blank. This is not a Nvidia driver problem, I have seen that happen on other machines, removed and applied compatible VGA driver. Does the same thing, so that was not it. I have explored it further, and have found a symptom that may help you diagnose what it is. Allways boots successful to Safe Mode, and stays there as long as I like. Reapplied service pack 2. same problem on reboot, went to scan for viruses and spyware. removed the usual odd virus, and spybot found a fair wack of stuff. nothing special there. The main symptom, i can reproduce now in safe mode, is when I went to install Adaware SE, it gets 1/2 way through its installation, and then it black screens the PC. every time…. It would seem to be something with Windows Installer or something similar, and I can now reproduce this evertime, but am so far no nearer finding the problem. Its definately a service that is broken. The system log under eventviewer does not even get a chance to log an event before it crashes, and the debug and reboot on error options are not ticked…. its a mystery to me so far, but am happy I can reproduce behaviour under safe mode as it goes a long way to narrow down the scope of the problem.

  18. Rajesh


    I have a Acer laptop with ATI Mobility radeon adapter. I have disabled it in Display Settings. After that screen was working only with 640*480 resolution. I think it was default display adapter. I have foolishly disbled this also in Display settings.

    After this system goes blank immediately after windows logo screen. I can hear the login sound on clicking ‘enter’ key but nothing is displayed.

    Even Safe mode or enable VGA mode don’t work. I tried all the options in BIOS and F8 menu but nothing works.
    Please suggest a solution.

  19. Rajesh

    Hey my problem is solved – see below:
    If the blank screen is getting displayed after Windows XP logo, but you can hear login sound on the entering the password, it is most probably that your diplay adapters were disabled. Safe Mode or Enable VGA mode should work in this case, but if your default display ‘VGASave’ itself is disabled then they will not work.

    Method-1:In this case try logging in with ‘Safe mode with command prompt’ (press Press F8 during startup and select this mode). This will most probably enabled even if the display adapters are disabled as it doesn’t require any GUI. In the command prompt type “devmgmt.msc” (without quotes) and press Enter. This will open the device manager. In Device manager, goto Display Adapter and enable the available device.

    Also VGAsave mode should always be enabled as it is the failsafe display for windows. Open device manager, in View menu select ‘Devices by connection’ and then select ‘show hidden devices’ option. Navigate to VGASave and enable it.

    If there is no display adapter available and enabling VGASAVE doesn’t solve the problem, install new display adapter from a CD. Since command prompt is available, it should not be an issue.

    Method-2: If even ‘Safe mode with command prompt’ is not working try the following process:
    1.Login using your user id and passwoerd. Wait atleaset 15 nminutes for windows to be ready. You can not see anything but you can use keyboard to execute the following:
    2.Use “Windows+R” to goto Run.
    3.Type “devmgmt.msc” (without quotes) and press Enter Key.
    4.Press Alt+V and enter the aplhabet “v”
    5.Press Alt+V and enter the aplhabet “w”
    6.Press tab key and enter the aplhabet “v”
    7.Rightclick using keybord, press Down key and then Enter key
    8.Press ALT+Y and wait for about 10 minutes.

    The above process enabales VGASave. Please give some time gap between each of the commands as you never know which operation takes how much time. Also have some other system near you to simulate the above steps. If this is successful, system would restart and would open with vgasave mode. You can then repair/enable the dipaly adapters. If this doesn’t work, again check if ‘Safe mode with command prompt’ is enabled and follow method 1.

  20. Jennifer Chung Pei Ying

    Hello,I have a Aspire Acer Personal Computer,The Millenium Eddiction.Its seem too old i see.My Problem is,,When i turn on the computer,there is no respond and turn to blak screen after the windows screen boot up.I try many ways by ckliking Ctrl-Alt-Esc for setup. I have no idea against the computer.I am tired for its and felt very bored.Can you please help me???I also want to know more information about the important computer guide…Please help me???THANK YOU…

  21. Wil Farrell

    Also experiencing blank screen problem. When I try to access amy of the safe modes, the process stops at the line “multi(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32DRIVERSagp440.sys” and then doesn’t go any further no matter how long I wait. I’ve tried Rajesh’s answer and still no joy. Any ideas?

  22. lawrence


    im having a serious issue with my pc and i dont know what to do next expect throw my pc through the window. I have XP pro with 2gb ram and 2.4ghz pentium and a quadro 700 agp card. i installed another card (quadro 230) to get dual screens, and after installing the driver and rebooting, my pc went dead. When i say dead i mean that the pc boots up to Dell screen, the window splash screen for 10 seconds, and then the screen goes blank (dark) when the desktop should load. i waited 10, 20 mns but no change.
    I can hear things happening, or access the shared directories on my desktop by using my laptop, but i cant see anything on my screen. i can even hit the keys to shut the pc down without seeing them (i remember them) and the pc turns off. so i guess the PC is ok, but the visuals are gone…or semi gone since i can see the boot up and window splash screen.
    ive tried changing the graphics card, changing screen, running recovery console chkdsk /r, fixboot and fixmbr or even booting to safe mode, with no success. When i try to go to safe mode, or last config, or any other choice, it stops at iomsys. I tried disabling this service in the recovery console, but that didnt work..in fact, i would auto reboot without going anywhere.


  23. Kayla

    I’m having a weird problem – similar to this. After the Windows screen pops up on start-up my screen goes black for several minutes and finally goes to the Windows user page. This never happened before – what changed and how do I fix it


  24. Ibro

    hi i’m having a weird problem. First when i boot my computer it goes to the windows logo. Then it goes black…The way i got around this is to simply reboot my compuer and 1 out of 5 or 6 times it actually lets me into the system. Now that worked for me thus far. I even lowerd my resolution and color like stated above but that didn’t do much of a difrence. Now when i try to boot in safe mode it simply puts bunc of petition this and that mostly related to my hardware and then it stops. It goes no fruther, so safe mode does not work for me. So now when i boot up my computer it goes to the windows logo and then a black screen aobut couple minutes later it displays a blue screen and then it restarts again doing the same thing over and over.

    i’m thinking the constatns shut downs will damage my computer sooner then later. But now the only way i can get around this problem is after it shows the blue screen and restarts. I have to boot up in safe mode with comand prompt. It freezes then i turn my computer of and then boot in last good knows configuration, then it lets me in.

    However if i try any other method it will do show the black then blue then restart.

    This is not a good way of getting into my system and i’m afraid that i will damage my cmoputer beyond usage.

    Obviously the problem is going from worse to worse, so any help would be greatly aprichiated.

    I have one gig of ram, 3 gig pentium procesor, video card is a geforce fx 5700 plus ultra, and motherboard is an sis 800 i think.

  25. harvey roman

    I tried method 2 numerous times but to no avail. I can’t get to boot in safe mode or any mode. I inadvertantly disabled the VGA mode and that’s when my problems started I don’t have any bootable discs available. Can someone tell me how to make a disc? or give me another tip on how to get my system working properly? I have windowsXP sp1 intalled and I can access the computer from another computer.

  26. Willie

    about black screen after resolution change,I can’t go into save mode and i tryed the other and still no go. Please help?

  27. Suren

    K, forget the DVI output, I mean, first i thought the MX 440 AGP card driver was the issue, since only a win 2000 version was accepted by my win xp. and none of the updated drivers were recognizing my card. Upon booting my system, the card is recognized as Nvidia Geforece 4 MX 440 64 mb card.
    The plug and play always recognized it as an SIS But then i was told video card. the problem here is in both of the above cases i never got the output settings options in the advanced section of the display properties.
    But i found out that maybe it is a fake card which is actually an sis card. so got the updated sis for win xp, now after the win logon screen the windows comes on a blank screen, can see it boot and log on to windows but windows upon logging on is blank, no desktop.. and now i cant get it back to working screen in windows, also in safe mode it gets stuck in the agp440.sys, NEED HELP GUYS!

  28. Frank

    I had the same problem with a Windows Vista RC2 notebook today. Black screen after boot up; just the mouse cursor visibility/functionality was enable. After several unsuscessful tries to boot up in the different save modes, and loading defaults in the BIOS; I converted an WINXP C: drive to USB and plugged it in, changed the boot up to USB hard drive in the BIOS. This time windows bootup gave me an option to boot to a “known good configuration”, I chose that and voila! everything is working fine. I don’t have any idea what happened before it went bad, only thing I know is that the computer was in sleep mode before it happened.

  29. John

    Also experiencing blank screen problem. When I try to access amy of the safe modes, the process stops at the line “multi(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32DRIVERSagp440.sys” and then doesn’t go any further no matter how long I wait. I seriously have no clue to what happens after this.

  30. Bruce

    My computer will load to the initial windows logo with the loading bar, then reboot on it’s own. I’ve tried starting in safe mode and lots of data is displayed on the screen, then it locks up and eventually reboots again.


  31. Abrillem

    I have an old PIII machine that was woking ok with WXP home edition SP2, and 384 MB RAM. One day I was working with a word doc, and it started to shut down, and after that moment It wont boot. It does not boot even in safe mode. It start to load all drivers, and 5 secs after loading AGP440 it goes black, and freezes. Any help? (No recovery console, but anyway i cannot even get to that stage). I have read all about the problems of SP2 and AGP440, but i was working ok before, so it does not looks like this is the problem. I desasembled the machine and cleaned it without results. might that be HW problem? where to start?

  32. Leo Notenboom

    Almost definitely a hardware problem. Where to start is really hard to say. RAM, power supply and motherboard are the three most likely culprits, but you’ll probably want to take it to a technician for diagnosis.

  33. Alberto Lugo

    My system also goes blank after boot, sometimes it freezes the mouse pointer, goes blank and returns moments later.

    Other times while the system is booting it goes blank and stays blank, I have to reboot. All began after Microosoft send an automatic update

  34. LinuxNewbie

    Hey people,
    Forget windows, if your machine is frozen, use a Live Linux CD like PCLinux – http://www.pclinuxos.com/page.php?7 or Knoppix – http://knopper.net/knoppix-mirrors/index-en.html

    I tried this and successfully recovered my data from my new Acer 1.73 iNtel Centrino laptop that froze up Windows XP after 4 months of purchase.

    Try Live Linux,
    It really doesn’t need your hard disc boot and runs off entirely of your RAM,
    Linux Rocks,
    “…and I just moved to Linux 4 months ago… no more viruses”

  35. Don Wade

    you suggestions on going to safe mode are fine, but I can’t get to safe mode…as one poster menioned I see files loading then it stops…flashes the safe mode logo a couple of times and then reboots.

  36. Max

    having the same problem as “Frank” on here
    any safe mode makes that magic line pop up and then it goes black again just this time with some magic writing at the top that almost looks like part of na adress bar

    little help please

  37. Gothspel

    hey guyz,
    rite now i’m on a teribble situation. i have window XP professional edition and use NVIDIA GEFORCE FX5600 graphic card. last night i disabled my vga card and was propmted to reboot my system. When i did, my monitor went blank after displaying the windows Xp logo. though i can hear my system booting up i cant see anything, my monitor is blank. i tried getting into safe mode but a lot of lines comes up and my system is stuck at that. i even tried using the enable VGA mode option but my monitor is still blank. i removed my VGA card from my motherboard and selected the onboard option in BIOS but it still dosen’t work. PLEASE HELP!!

  38. jamie

    my screen also goes blank after the windows logo display, i have tried restarting, starting in safe mode and the monitor continues to remain black after the windows logo. When i restart in safe mode my computer shows files in ms dos and appears to crash. I changed my dispay settings and can’t get back on to my normal desk top. i cannot get back on to change my settings. i have also tried to start at last known save point and this neither doesn’t work. cheers 4 help

  39. Henry Co

    Thanks Leo! With the article’s help I was able to reset my hardware setting for the monitor which was beyond the signal it could handle and restore everything to good working order. The key was the F8 function key as I was too familiar with older Windows version which involved the ESC key instead of that. In short, just the needed tip I needed to make short work of restoring.

  40. Craig

    Hi Guys and Girls,
    I had the same issue and found the information on here during a search. I was able to access in VGA mode and after a couple of attempts at changing settings, resolution etc I decided to do a restore. When my calander offered few options the one I chose was when I removed HP printer software I no longer needed. Suffice to say all is well now. I may still change my driver etc and have a look at my card for good measure. AMD 2800+ & Nividia 57300 home build. Thanks for the great advice, keep it up.

  41. Renee

    My screen also goes blank after the Windows logo comes on, I tried to put it into safe mode but all i get are a bunch of lines MSDOS codes or something and then the computer crashes on me. I have a HP dv series.

  42. James

    I have a Panasonic CF-48 and changed the refresh rate to low. Now the machines screen go’s blank after the loading screen in all modes.

  43. Kandy

    HELP! My computer boots up in the screen to choose safe mode but none of thoes option work at all they reboot it back to that same screen!
    Windows XP is whats installed!!!

  44. Richard Medina

    In general about installing any new graphics card.I ave found out that is better to disable all antispyware,firewall,pop-up,phishing,and any automatic updates,since some of the new programs do stop the drivers for the game cards to install properly,once I did this. all whent well,but make shure, follow instructions to the letter,defrag your drive too,most inportant,clean all broken DLL,,system mechanic7,has some good features in helping with many cleanups.bee carefull not to over do it ……peace out to all happy computing.Richard

  45. Kip

    Hi Leo, I to have the same problems as the above. Now I have a place to start to fix my problem and that Leo, I give you MANY thank yous! At the end of the day Leo, for better or worse, you can say you did help some one and think of all the good things you have done Leo. Thank you Leo, Kip

  46. leoleelion

    i found this site while searching.. and suffice to say the info i got out of here saved me sometime.. as i am an IT consultant.. i will definitly be returning here if i ever encounter another problem *which i do everyday ;-)*

    thanks leo

  47. jim scott

    Hi – i booted from windows cd , ran a chkdsk and voila ! the directory on my gard drive was fried , it was looking like it was booting until agp440 ..
    regards, jim

  48. aL

    Tried to book in safe mode but it will not let let me. Hit the f8 key several times. I see that a few other had this issue but could not find a solution. Any suggestions> I am running windows xp

  49. Arrisje

    I have been working on this computer for 2 weeks. Some how I knew it would be something simple like this. I talked (chatted with HP IT people, and they could not help me, tried all kind of things) Thanks, Leo you saved my computer.

  50. pssdeva

    Hey dude actually this thing happened to me when i was installing my intel driver with my ati driver on pc i changed in BIOS to the on board display card then while installing driver of intel 965ry[thats my motherboard] by mistake i changed the resolution of my monitor from then ts going blank my pc runs smoothly with my ati card as main one but if i change my display to the intel card it goes BLANK boom! no solution found yet but if u can help me ill be glad i am trying your process now but good info for noobs

  51. Denny

    Hey leo, My computer gets to this black out state, but I still can see the arrow pointer icon, and can move it around with the mouse. It also has a banner across the top saying “Window’s XP home ed. Build # … and Service Pack #..”
    What could be possible wrong with this? I haven’t been adding new video card drivers or anything. It just happened after i started it up one day. I’ve started it in all possible congigs, safe mode, safe mode w/ network, safe mode w/ command line prompt, last known good config, standard, all having the same result. Pls hlp…

  52. Richard

    I am (trying) to run my system using an NVidia Geforece 7300 GT and get the blank screen treatment. I doubt the resolution is the issue here as it ran fine for months without a snag, but then this hit me in the last couple of days with no changeds being made to the display settings. I have the latest drivers installed, but it didn’t help (as it did when the same thing happened a few months back). I am running multiple OS’s (Windows Vista Ultimate, XP Pro and a foreign language version of XP Home) and this happened simultaneously on all three OS’s. I can boot to Safe Mode on all three, but any attempt to load drivers and run normally results in blank screens. Any ideas? I have disabled the card in Vista and it works well enough to do this, but it would be nice to get the card working again.

  53. Leo A. Notenboom

    Hash: SHA1

    Sounds to me like either the card or monitor has failed and may need to be
    replaced. I’d check the cable and connections first, but consider borrowing a
    monitor, and perhaps a card to see if they’re broken.


    Version: GnuPG v1.4.7 (MingW32)


  54. Khairil

    Just download the latest driver from your graphic card manufacturer. In my case, downloading and installing the on from NVIDIA website worked well. But of course you’ve got to reboot your computer in VGA mode otherwise you cannot do the downloading and installing part.

  55. adrian

    hi leo,
    i came across your site whilst trying to find the solution for my computer problem. the error above occurred after i was already having problems with starting up my computer so i decided to open it up as the problem was relating to the hard drive.

    before, i kept getting a black screen which said either “a disk read error occurred” or something like select proper boot device. i then would boot the hard drive and the windows screen would appear, and then reset, making no difference. my computer has been having problems for quite a while now and i only recently purchased new parts (graphics card, power supply, motherboard…) but did not purchase a new hard drive.

    then, when i opened up the computer, i accidentally plugged both the legacy power and the sata power cables into the hard drive. after that, i took out the sata power cable and the problem appeared to be fixed. however, the screen turned black after the windows screen and i am unable to enter safe mode.

    i am not very good with computers and your help would be much appreciated. thank you.

  56. Lucky Judd

    I’m not sure if this is similare or something else entirely. I’m running an hp laptop with vista home premium. I a restart as things were slowing down a bit. welcome screen with sign on came up, did my sign in, went to a blank screen with windos explorer showing. At least this gives me entry to the software and files. However no icons or task bar. I ran ms antivirus and spyware, no problems located. I can get to control panel, was abel to put up a new background however everytime I re-start it’s as though I never did it. So far I’ve startated backing up my files, however a complete re-new is last resort as some of the software was purchased on line and I have no bu disks. Obviously I can get to the web as I’m typing this on the deficient machine. I was able to put the sidebar on top for one cycle of the system. Having done that it won’t come up again. Also I can’t seem to open task manager. and I have no restore points. One of the first things I tried. Any suggestions would be appreciated, other than making this a boat anchor. :)

  57. mark barrett

    Hi I hope this will be off help to anyone getting the black screen after windows XP logo
    I had the same problem after a format and fresh install of windows when i installed the drivers for my gforce 6600 graphics card.
    So after hours of attempts and many errors this is how i finnaly got my pc to work.
    Firstly go to nvidia and look for driver version 71.84 and d/l this driver(i saved it to desktop for easier to locate)when the d/l is complete double click the file it will ask you where you want to extract the files(once again i chose desktop for ease),when it has finished extracting the files it will begin its auto install AS SOON AS YOU CAN CANCEL INSTALL all will become clear.
    Now bring up display properties in controll panel click on display and advanced tab ,now you will see the adapter as a standard vga adapter click on DRIVERS tab and choose delete .windows will then delete its own standard drivers.
    Now go back to control panel and click on add hardware. when it finds VGA adapter dont let it install windows drivers point it to the extracted drivers you have on your desktop.
    now the best bit all of a sudden it comes up with found(in my case geforce 6600 display adapter)and installs all nvidias software for it REBOOT and xlnt pc is working fully.
    I dont know if i can update to newer drivers not even gonna bother trying now i have it working


  58. bloodlust25

    good day leo! merry xmas!

    i also have the same problem… im running a dual boot system… both windows vista ultimate…
    i cant see my logon screen when logging in my 1st OS (my original OS)…i only see the bootscreen or the progress bar of the bootscreen…right after that, just a black background and a movable cursor…

    but when i logon to my 2nd OS (my emergency OS), i can log in succesfully…actually im accessing the internet through this 2nd OS…

    i already tried alot of things…
    -vista startup repair that came with my vista dvd
    -system restore through vista dvd, it did not find any restore points
    -safe mode (all types of modes), still the same… same black screen…
    -command prompt through vista dvd then performed:
    >bootrec /mbr
    >bootrec /fixboot
    >bootrec /rebuildbcd
    -also tried unplugging my 2nd HDD wherein my 2nd OS is installed, but no luck

    -in my 2nd OS, when i enable UAC then reboot, i cannot access the files on the drive of my original OS…
    -but with UAC disabled, i can see all my files and documents of my original OS…
    (this proves that it isnt a HDD problem)

    if this was a videocard driver problem, how can i uninstall or revert the drivers that i have updated?
    i also remember installing acronis true image home and defraggler before all these happened…

    i hope you can help me leo…
    wishing you a merry christmas!

  59. Leo A. Notenboom

    Hash: SHA1

    IT does sound like there’s something broken about thet first install. At this
    point in your shoes I would perform a repair reinstallation of Windows on to
    that install. http://ask-leo.com/how_should_i_reinstall_windows.html

    Good luck!


    Version: GnuPG v1.4.7 (MingW32)


  60. alexg

    Hi Leo. My PC was fine really, but then i accidently change the display graphics settings, and now I find that computer gets as far as the WIndows XP Logo on start up and then black screen hanging occurs, even though windows has definately loaded up and is running in the background (the keyboard and mouse are functioning, altho they cant be seen).

    I want to try to revert them back how you originally described, but It wont boot in safe mode now either! when i click on Boot in safe mode after F8, it just comes up with a list of about 20 different random directories , and then nothing else happens!:

    etc etc.

    please advise How I can get into safe mode or manage to visibly see windows to revert my display settings back to default.

    Hope to hear from you soon.


  61. Sman

    Please HELP, I too accidently change the display graphics settings, and now I find that computer gets as far as the WIndows XP Logo on start up and then black screen hanging occurs, even though windows has definately loaded up and is running in the background. The other big problem is that I have set up 3 users 1)Admin with password 2)guest (limited access rights) no password 3) Admin2 with password!
    I want to try to revert them back how you originally described, but It wont boot in safe mode now either! when i click on Boot in safe mode after F8, it just comes up with a list of about 20 different random directories , and then nothing else happens!:
    Please help

  62. Sman

    Hi Leo
    Just to add: System Core2Duo E4300 2GB/250GB & 7200TC 512MB SLI XBlade, I remember setting something to 100% and from system to auto I feel really silly!,
    VGA Mode does nothing either

    I just tried another monitor Samsung SM931BW thinking it would work 1400 to 900 resolution however no avail.

    Can you please help?

    Many thanks in advance.

  63. adrian

    when i turn on my computer it gets power but just goes to a black screen i tried hooking up 2 other monitors to see if it was that but they all do it it wont do anything just go to a black screen but the tower gets powersomeone said its the memory card fell out can you help

  64. mark jay-ar p. marquez

    when i open my computer the icons on my desktop is not showing only the wallpaper itself but not the shortcuts of the installed program and when i boot it in the safe mode that’s the same thing that happen.plss hel mo mr.leo!!!

    i really need your help…plsss

  65. Edward

    Dear Mr. leo iam a comp person myself my hard drive shut down on me a few days ago well i did a fresh install of windows xp ser pack 2 then went though the updats and all that and added my viurs pro, after restarding the comp the windows logo comes on with the scroll thing going aross then the screen goes blank and i clue on how to help me out one.

    thanks and hopefully i here from ya soon

  66. Sam


    a few days ago, i turned on my PC, everything loaded as normal, but then explorer.exe suddenly closed and so the icons and start menu etc all disappeared. Using my task manager, i got onto the internet to search for a solution. Searched for viruses with many different programs but nothing was found. I then read that the google taskbar could be creating this problem, so i uninstalled it, restarted my comp, and then the problem that this topic is about occured – i just got a black screen after the windows logo bit. i tried bootingit up in safe mode, and also in the last known good configuration settings, but i just ot the same problem every time, its almost as though it freezes just after the windows logo bit.

    could this be some kind of virus that i could not find at work or is my computer’s components breaking or what? any help would be appreciated.

  67. James P

    I inadvertently uninstalled the ‘vgasave’ driver so no display. It was easy to get the display back in XP.
    Put the os disk in
    boot to repair console
    use the ‘enable’ command to re-enable vgasave.

    the command is:

    enable vgasave service_boot_start

    hit return then reboot to either safe mode or normal.

  68. Liam

    hi i turn my pc on and it says the make of the model and then goes straight to a black screen with a little white line on the top of the screen flashing when i press button it beeps can u help me please

  69. Willem

    I had the blackout screen problem… i also thought it was a driver problem.
    But, I formatted the drive and reloaded xp……. the installation went well, but as soon as its finished, and windows loads, another blackout occurs. It dont even give me chance to reload the drivers.
    The resolution settings isnt even available in safe mode.
    I even tried another display card. Nothing!! the same problem over and over….

  70. Frank

    I experienced also the black screen on one of my laptops. Since I work as a IT professional I ‘felt’ it was not a serious problem and thought of a malware issue.
    Scanned with many tools,HitmanPro, SpaywareBlaster, BitDefender i.e. No go.

    Booting in Safe mode gave all options, here too.
    Tried a scandisk and repair, FixMBR, still no go.

    Somewhere on a forum I have read about setting the display settings to a minimum: 640×480 and a 8 bit color depth. I did.
    After rebooting in Safemode I got a “Display Driver error” with a popupscreen and step by step troubleshooting. It led to a setting that told me my Display was set on “TV Display” !
    Since modern videocards have many advanced options it easily can be switched to a setting and ‘forget’ the change… (or som software pest dit it for you!)
    Well as notebooks have a external display option, this sounded fair to me, and after changing this into LCD/portable or whatever, after rebooting, I had my old windows settings back with a familiar screen!
    Just had to re-adjust the screen settings, and voila!

    So it all seems to relate to some other Display setting and not a driver issue.
    It may not be helpful to all of you, but perhaps you will get a hint like I did.
    O, and if you are using a AGP card, try another one or even a PCI card to see if your desktop reappears…

  71. Robin

    I am trying to help my parent with this problem, when they turn their computer on, it goes to sleep. It is a new compute and worked fine yesterday, what do you recommend

  72. sarah

    my computer doesn’t work, what do i do?

    it starts up normally untill the windows logo appears, then the blue login screen appears but there is no space to insert password or anything, it’s just a blank blue screen. then nothing happens happens after that, it just stays blank for few minutes then goes black. i cannot even use any of the programs because it freezes half way when i turn it on.

    what do i do?
    what is wrong?
    can it be fixed?

  73. Tristin

    Please I beg of you for help, everything I do is on my computer, I’m a graphic artist and all my prints are on my computer(stupid I know) I was going to buy an external hardrive tonight, but got this problem instead. Whenever I turn on my computer, it loads up the first couple of seconds, goes black, the the blue screen of death comes up, even when I try in safe mode, it always freezes at …/drivers/MUP for a couple seconds and then goes to blue screen, please help me!

  74. Nadeem

    i did all the steps above for monitor black out problem. But when i switch to safe mode computer restarts and do not show anything after the windows xp loading screen.

  75. LUKA

    Now, click on the Advanced button, and then the Monitor tab of the resulting dialog box. Change the Screen refresh rate to 60 Hertz.
    YES BUT I CANT DO THAT..and i have the same problem with black screen,but the screen shows me in small window -> Hz ? O pls pls ..PLS HELLP!

  76. Michele

    Similar problem here with my PC. I wanted to use my Samsung tv as a monitor and hooked it up, but it would not work (the TV worked with my laptop though). I was playing with the display settings in XP and after changing one of the advanced ones even my old monitor stopped working properly and goes to black after initial windows logo and boot. I have tried to restart in safe mode, but it’s only giving me 2 options and asking where to boot from (machine or disk). No matter which one I choose it will not let me into safe mode and I still get the black screen. I believe the pc works fine, it’s just not showing anything and I am completely blind as a consequence!
    I read here that I could disconnect the video card: is this a good idea? Then plug it back in and Windows will recognise new hardware?
    I have also tried to change the BIOS settings to VGA mode but to no avail. I think the problem, which I have caused, lies in the video card (but don’t ask me what I have as I can’t get into my PC to tell you).
    Many thanks for your help

  77. richard

    the problem was a set of microsoft security updates which caused the problem twice , i booted in safe mode did a sys restore then i noticed the same thing happened again because the updates were reinstalled . so i unchecked the updates and checked the box do not display these updates again

  78. Sanjay Patel


    i am facing problem in windows xp as my system boots up the screen is
    blank, as my mouse pointer is shown and i am able to move the point
    with mouse no icon is there and start up bar is there.same thing is
    there in safe mode also. even ctrl+alt+del keys do not work.Pls kindly
    help me out

  79. Jason

    i am facing problem in windows xp as my system boots up the screen is blank, as my mouse pointer is shown and i am able to move the point
    with mouse no icon is there and start up bar is there.same thing is there in safe mode also. even ctrl+alt+del keys do not work.Pls kindly
    help me out


    It seems i do also hav the same problem. When i start my laptop,it boots up and shows that windows xp logo on startup but after that blank screen appears.Interestingly when i press power button,it again boots up but this time shows various options like safe mode, last known good configuration,start windows normally etc and when i start select start windows option everything works fine.But if i turn on my lapi next time i hav to do this stuff all over again.
    any idea ……….>?

  81. Yeshey

    I am having problem with my Laptop blank screen after displaying the Windows logo, and just before displaying the login screen or desktop. I remember what I did. In the diaplay properties, i went in Advance then to Monitor and unchecked the Hide mode that this monitor cannot display. After that I got the blank screen as mentioned above. Please help how do resolve this problem getting back my disply. I tried booting using Safe mode, but getting stuck after mup.

  82. Yeshey

    i did all the steps above for monitor black out problem. But when i switch to safe mode computer restarts and do not show anything after the windows xp loading screen.

  83. warren

    my other computer screens goes blank after displaying windows logo on startup. i try to restart and run in safemode but just a black screen appears with lots of command lines;
    multi(0)disk(0)partition(2)WINDOWSSysten32Drivers etc etc
    i wait but nothing happens and tried other options in normal mode, with networking etc.

  84. mike

    i was wondering why my desktop changes to black after 15 min is it a virus doing it or is is the microsoft that been copied. i got the computer with the bummed copy of windows

  85. Pete

    These are similar symptoms that I am having but when I hit F-8 my keyboard turns off not letting me to even try starting in safe mode or last known. I am stuck before even trying the solutiuons listed.

  86. Jim P

    Things that I’ve done…
    1. Fresh Copy of XP Pro
    2. Laptop Dell 600m
    3. uninstalled video driver and let windows install drivers
    4. Updated ATI drivers, no success
    5. Went on the dell website from suggest comment and checked to see if the hide monitor function was unchecked, which it wasn’t checked
    6. I can only navigate through VGA mode or safe mode.
    7. No service packs are installed on the machine
    8. Dual monitors are not running
    9. I don’t know what else to do…..
    10. Somebody help a brother out, i’m all out of options here man!

  87. vaseem ahmed

    i got a system for repair i booted system using xp cd and as setup showed “windows is inspecting files…” it turned to bright black screen

    i wanna solve the problem whats it can u help me

  88. Tony Woody

    Help, somebody. Okay, here we go. I bought a used Dell Latitude D810 off Ebay Dec. 31st, 2008. I received it and it worked great for about a week. (of course the seller had a 7 day warranty). Then occasionaly the screen would black out. You could move the monitor and mess with the mouse pad and it would pop back up. Then it did it more and more. Some days you could go all day with it doing it once or go when it would do it 5 or 6 times an hour. The other day, we shut it down after leaving and I get the black screen on after the Windows logo. I can enter my password and hear the music come on like the computer works fine. I can load in Safe mode and the monitor works all day. What can I do? Did I change something that made it do this in the first week? I did a Windows update, because the balloon popped up and said updates available. Help, Help, Help…Please. I did all the resolution things asked and no luck. I did the Dell thing where you enable drivers, no luck. I am about to put it under my truck and drive!! It is my daughter’s computer and she told her friend the other day that she hates her computer–this while her friend is playing on her new laptop. Here is my equipment. Dell D810, Windows XP Pro Version 2002 service pack 3, Intel 2.13GHz, ATI Mobility Radeon X600 driver. Please help me. Thank you

  89. hank

    power supply
    your cpu has overheated and is draining your power supply. first make sure your cpu cooler fan is clean before you install a new power supply…
    at least a 500 watt…

  90. paul mink

    campaq presario f700, okay boots up great, when you select a user, it goes to a black screen but the mouse curser is still there, tried the safe mode does the same thing black screen with mouse curser but you can see safe mode writen across the top.
    thank you for your time sir!

  91. pearl oneill

    sorry did not help. had a power surge, screen is black when i turn on. i can put a picture on from my collection, when i log off and turn back on – no picture. how do i save. obviously a small problem, as i can get a picture.

  92. psm

    Good call on your method 2 procedure. I recently had the “vgasave disabled issue” and had to move through your steps blindly. A minor adjustment on the number of “v” that I had to press after the tab(since vgasave wasn’t the first one-i had a via controller that got tagged and then a vga driver error = 3 “v” total) and I was on my way.
    Thanks for the idea. You saved me a major rebuild

    Method-2: If even ‘Safe mode with command prompt’ is not working try the following process:
    1.Login using your user id and passwoerd. Wait atleaset 15 nminutes for windows to be ready. You can not see anything but you can use keyboard to execute the following:
    2.Use “Windows+R” to goto Run.
    3.Type “devmgmt.msc” (without quotes) and press Enter Key.
    4.Press Alt+V and enter the aplhabet “v”
    5.Press Alt+V and enter the aplhabet “w”
    6.Press tab key and enter the aplhabet “v” (i had to do this 3 times)
    7.Rightclick using keybord, press Down key and then Enter key
    8.Press ALT+Y and wait for about 10 minutes.

  93. Daymone

    My computer screen went black and it goes to a black screen that says windows failed to start. hardware or software change might be the cause. I have not installed any new hardware. then it asks launch start up repair or start widows normally. but when I check either it returns to the same scree. Can I fix this by buying a new hard drive?

  94. Tim Mulf

    OK, having the same trouble as most of the people here, except, I can’t get into safe mode either. Regardless of how I boot, after the Windows Vista logo, the screen turns black and all I can see is the mouse. If I wait, the screensaver will kick in and that looks normal(as far as color display and resolution.) So this is obviously not the video card. In addition to this problem, about a week ago, my speakers suddenly stopped working. A little “x” appeared over the speaker icon in the system tray. So not only am I in the dark, but I can’t hear either! My laptop is only a year and a half old and has never given me any trouble. I ran all the tests I could find with the Windows CD and not one error was found.

    Please help me tackle this problem as I’m up the creek without my laptop. Thank you.

  95. Jikar

    I am not getting display still in safemode i tried nother display card but the same problem again, plz help me plz,

  96. Rick

    im having this very same problem. i turn on the computer, click the user account (which is mine) then type in the password and from there it goes to a black screen. i literally see NOTHING but the mouse pointer. i even tried the safe mode but still nothing. i also tried everything in the “F8” options menu.

  97. Philip

    Need some help here. I went to safe mode but it’s still black. The heading and “Safe Mode”s in the corners are there but the screen is still black.

  98. ma wahid

    i have a HP notebook of series dv1355ea and installed with windows xp home edition. few days ago i installed some graphics driver since then my notebook doesnt turn on. i tried a lot to boot in safe mode or vga mode or even i used last know good configuration menu option but alas it doesnt work. i have all option in the f8 menu but still faces the same probs. plz help me in solving the issue.

    Thanks & regards



  100. Peter

    I accidently hit the wrong link on display properties and now I have black text on black screen on desktop, on any righ click menues and all of the pages loading up and I can’t see anything on those screens.

    How do I change it back under those circumstances? Windows XP computer.

  101. kevin

    I hav a dell xps and the screen is crack only way i can use it is if i use a cpu monitor! Res is too high and i cant change it cuz the monitor stays black when i plug it into my laptop! what should i do?

  102. Taylor

    hi, my computer will not get past the toshiba screen ive tried going to the setup, ive tried everything, but to no avail, my laptop is out of commision, the model is toshiba sattelite a-135 s7404 and the screen will not make past the microsoft corporation window, and i have no way to boot it up, and now i cannot get onto the choose your preferred way(safe mode, start windows normally, etc.)it goes to the startup repair and does absolutely nothing after going to that screen. please help me! thanks, Taylor

  103. Pat

    I have a question on black screen. I get a black screen every so often. The screen will flicker and then go black for a few seconds. It is very annoying when I am working on something.
    I have a vaio sony vgc-js190D
    Any suggestions?

  104. Jenni


  105. Steve

    Ditto on the BSOD … Cannot get past the point of shut down, none of the options work, safe mode, etc, have tried over and over … I need the laptop to work Dell Inspiron 9300 – I use it ofr business and now it is trash ????????? Please point me in the right direct – thanks in advance for any help, Steve

  106. Phil

    OK I too have a Toshiba laptop with black screen after windows splash screen, also in safe mode and can’t select VGA in safe mode. I can’t do anything only cursor on scren, can’t see properties box to change screen resolution. Nothing else works what can i do?

  107. fred64

    I ran into some malware that caused similar problems (screen goes black after the windows startup screen). I ran super anti spyware and spybot in safe mode — all is well again.

  108. Gavin95

    Ok gang,
    on my Vista Home basic Acer laptop, my display went to “Black-screen” after a
    OS system “boot screen” like a lot of the rest of you. My PC would work fine in
    “Safe-Mode” but, of course, NO sound.(bummer) I had almost given up when i
    read on this one forum that all a guy did was run an Antivirus (AVG i think) and a
    Malware cleanner( i forget the name) & he was back in business. I think his
    comment was like 1 or 2 sentences long. I was like “nahhh… can’t be that easy”.

    Anyway… after trying to readjust my “Display settings” to something really low as
    was suggested somewhere (not the easiest thing I’ve done… specially in windows Vista
    safe mode…arghhh!)… also after spending a day & a half trying to get my audio
    to work in “safe-mode”(we won’t even go there)… finally the “winner” move was
    to run a simple “malware” probe… I used Malebytes Antivirus… its free and it works
    great. didn’t even have to do a “deep” scan… after that, i was back in the Blue (blue screen).

    I just wanted to post this to perhaps save some poor chap the time,
    & agony of not “knowing” what the problem is with their PC. Although admittedly,
    i did learn a few things about “Start Menu” adjustments (checking & unchecking boxes)
    & Safe mode trouble shooting… but i should have been starting with the small stuff.
    Malwarebytes’ Anti-Malware… get it for free from trusted cnet.com


  109. MomoBender

    Dont wanna say much, but uhm… the problem is a black screen after loading windows… and this solution inludes right clicking the desktop and clicking properties…

    Am I the only one that thinks this doesnt make sense? If the screen is black after the windows logo (before login screen) how the eff are u supposed to right click ur desktop.


  110. Maryann

    I am running on Windows XP Pro had my computer has never given me any problems until now! I rebooted my system AFTER I noticed that my Commodo Anti-Virus scan had ran the night before at its usually scheduled time, but it had taken quite a really longer time than normal. The next morning I ended up with a BLACK SCREEN on my desktop. I can barley see the window program is running but I have to turn on a really bright light in the room and use a flashlight to shine on the screen just right to see anything!! I have troubleshooted the problem on the desktop by right clicking on desktop, clicking properties to settings and have tried to change everything there is on Windows to resolve this problem. I have not gone into Safe Mode yet because I am not positive what to do once I get there. Could you please write back and give me step by step instructions on what to do once in Safe Mode? I really appreciate any help from anyone. Maybe I could run my anti-virus program again and see what happens after that. What do you think. It sounds like I may have a virus? GOD I HOPE NOT!!!
    Thank you!

  111. Aaaahhhhh

    Doesn’t work for me. Has nothing to do with the screen settings. Has to do with the driver. I’ve been using this intel driver for more than 2 mos. without problems and then suddenly this. It doesn’t matter if I uninstall the driver in safe mode and reinstall. Monitor still doesn’t work. Works just fine with the default vga driver though. I don’t get it. How did it work fine for 2 mos.?

  112. justin

    i am having the same problem except i have no on board graphics, and my computer will not boot up in safe mode what so ever.

  113. Paul

    Ok so i had this problem with windows seven. I’d get a black screen after load, but i could see about a millmeter at stuff at the top of my screen. did it both in normal and safe mode. When i got to choose what os i wanted, which windows seven was my only option, i hit i think it was f8, it will tell you what button for advanced options. there was a start up option called low res start up which put my into windows at the low possible res. from there you should be able to fix it. hope this helps. I had this problem happen like 3 to 4 times when i put in a new mother board or a video card.

  114. Brian Davies

    I had lots of problems with an ATI “All In Wonder” card years ago; the consensus of oppinion at that time was that ATI drivers were NAFF. 2 weeks ago I purchased a top of the range ATI 1gig DDR5 Radeon card, thinking that AMD would have sorted out the ATI driver problem, but NO. When I boot the PC it will not work with the ATI drivers. It will work with the generic windows VGA driver but not the ATI drivers. ATI strike again. Do not waste your money on these cards by Nvidea or some other equivalent.
    Bloody ATI are crap.

  115. Jaye J

    Ever since i installed Ati drivers for my graphics card, my tower wont boot past the windows logo, the whole screen just goes black, no cuser, no nothing!. I cant even boot safe mode as the f8 button wont take me there!. My monitor isnt the problem, it seems i need to change the resolution, but how can i if i cant even get into safe mode?. Please help :-(

  116. zack

    i can’t run it in safe mode at all, only vga mode, and i got it refurbished, like a week ago, and nothing i’ve tried seems to work :(

  117. Charissa

    I recently used my laptop to run a projector and switched to screen number 2 in the display setting to see the images. Unfortunately, I did not set it back after using the projector. Another bad – I don’t have the projector anymore. When I boot up my laptop, it’s a black screen. In Safe Mode, it only shows the one monitor so I can’t switch. Help!?

  118. MOHIT

    i have done formating of my hp laptop by window 7 after formating i install some software it ask me to restract as i have done restract my laptop does not start and become a black screen .so please help me as first you can

  119. toan

    i just found out the answer after 5 hours of headache to figure what is going with my computer. I’m not the computer expert but you can try this.

    Press F8 at boot start, on Screen got SafeMode, SafeMode with network, etc.

    Click on Last Known Good Configuration (advance).
    Be happy like me.

  120. Kevin

    i have my own HP laptop at home with black screen, then when turn it on you have to use a torch to notify you desktop, if not , you can see anything, can you just help me with that issue because my Laptop is just three weeks old. can you just give me some information so i can fix it quickly…

  121. Eric

    For the last week at times, after starting Windows
    XP, the monitor goes blank & I have to turn the power surge off and on, with the same result. In 2 of those occasions a msg. will show saying windows apologizes, but there is a software/hardware prob.
    plus some other info. Then it gives me a choice. I click on Last Known Good Configuration and it works. Yesterday morning, came up fine and shut down after 1 hr. In the aft. had same prob. At one point Windows showed msg.as above. Tried to read everything on the screen, since it gives you 30 sec.
    to answer I think by the time I click on Last Known Config. it was too late as it failed again. After trying to start up at least 5 times, gave up. Today I got msg. from Windows again and so far is working. Last month I had this prob. Called Verizon Support
    & couldn’t help because, sharing wasn’t working. Was told it could be virus & to do a scan. I was doing the AVG. scan every day & no virus was found. Decided to do S&D scan and found a trojan virus. Didn’t have a prob. after that, until last week.
    Wondering if having MSE & AVG. running, could be the problem, although last month I didn’t have MSE installed. Did a quick MSE scan successfully.
    Have done full AVG scan and only finds a tracking cookie.

  122. Milan

    Hey leo
    I get a black screen after the windows logo(i have windows 8) this was after i changed the resolution and the hz value and i cant get into save mode and if i try to start on another monitor it works fine

    • If you can start with another monitor, then while you’re there reduce the resolution (& hz perhaps) to one that’s supported by the original monitor.

  123. Brandon

    Hey Leo, or anybody online,
    I was on my computer (an old.. very old PC) and trying to install Windows 7.
    When it got to decompressing the files, it froze. I guessed it failed so I did not bother to try again. I turned on my PC, and it froze while showing the Windows 7 animation, witch was weird because I did not finish installing Windows 7. So I restarted my PC and this time it showed the Blue Screen Of Death. I really don’t know what to do :(
    Please help me Leo!

    • Connie Delaney

      If you have halfway installed Windows 7 then it probably went long enough to wipe the old system out. You are going to need to boot to a disk of some sort. Hopefully to your full image disk you made before this radical change. If not that, then to the Windows 7 disk, or to a Linux boot disk. You’ll need to get a full operating system on the machine some how.

  124. Samito Banze

    Hi, I am having a problem with my computer i was installing XP Pro, what happened is that i fell asleep before it was done, so when i woke up and torn it on, it doesn’t display nothing. Can someone help me

    • Mark Jacobs

      I don’t think the time delay that happened when you fell asleep would affect this. Something else must have gone wrong in the installation process. I’d try reinstalling again.

  125. nishant

    i have same resolution problem in windows 8.1. i start my pc with safe mode and go to resolution settings but it will not changed from 1024×768(recommended) resolution to lower or higher resolution .please help me for this problem.

  126. Balasundar

    Hi Leo,
    I am using Sony Vaio SVE15123CNB with Windows 8.1. Now the problem is that when i press the power button, the CPU fan is working, the power lights up as green and is charging but it goes to black screen. I can’t see any thing on display. It become like black screen of dead. Please help me how to solve it?

  127. Tom

    Hi, i have HP ZD8000 laptop and problem is that is black screen after windows logo, sometimes it working and load normally with a bit of lag but then dekstop loads fully everything seems to be okey, after restart or shutdown it becomes black screen, my idea that is possible with coolant system, because ATI video card chipset on motherboard is 2 – 3 mm plastic which is very soft and i thinking possible that overheating very fast, also my middle fan not working so i change it and that plastic i will change into thermal paste so i hope it not cause this problem anymore. because driver is correct. Also sometimes i getting atidvag blue screen of death, so as i said think this problem was caused by not working fan and very soft plastic between fan and chip.

  128. Oloruntoba

    Pls i have a serious issue with my core i3 lenovo laptop. Recently, i upgraded the the operating system from window 7 to 8 after that i observed that the
    booting time is slow. For the past four days now when i start the system after authentication password the window goes blank. pls kindly come to my rescue.

  129. ilie

    hi and sorry to bother you ,
    is been more then 1 week my computer dell n5110 when i switch it on he show me the logo dell like always but i have to wait around 10 sec,more then before …and then he show me a small line in the left corner and then a black screen . can u help me and tell me what u think can be the problem ? i tried diferent windows (7 , 8.1 ) …same problem
    ps . windows is boot normaly ,after i instal new windows is working good …problems start next day when i try to switch on …so at first moment he works normal but if i switch it off for some hours start this problem .
    thank you very much and sorry to disturb

    • 1) read the article you just commented on, it covers this.

      2) hardware can break. you might very well need to take your computer to a technician for assistance

  130. Sue

    I keep getting the message “Open parent document button whenI try to download a pdf file,” but when I press enter on this nothing happens.

  131. mad matt

    i have had this issue too tryed all this stuff …what happened is my monitor has different out puts for difrent sorts of cord connections … i had both cords plugged in to my tower just unplugged one works like a charm

  132. Antonio Destro

    the problem with mine is that screen goes black after windows logo..the mouse cursor still shows,,then when i reboot i try f8 and go into safe mode and try through safe mode and i still have the same problem…no matter what i try in safe mode i still have the same problem..my system worked just fine before i accidently turned off something in the windows feature where i can turn things on or off…I migth have turned off the wrong thing and ever since then i could not get anything other that mouse pointer to show and have tried practically everything apart from using the recovery in a windows 7 dvd which i can’t find where i put it…hopefully you can help me on my dilemma

  133. Anna

    My computer laptop from gateway is a windows 8 and is a little over a year old, my laptop was working fine an hour ago, but the computer told me it was ready to automatically update/upgrade so I saw the normal option to restart the computer so the system can update, this is when my issue started, after I updated the normal happened and it asked for me to choose my profile ( I share my laptop with my toddler child) so I did and entered my password then hit enter, so far everything is normal,but soon after it loaded my screen went black I can’t see nothing except my mouse icon, and it moves were and when I want it to, but the screen stays black, I can use Ctrl+alt+delete to sign out/switch users and that screen works fine, on the black screen I can pull up the task manager but that’s all I can do, I don’t know what to do since I use my computer to go to college online, so I need my computer, I don’t do anything really with computer but complete assignments from school and watch movies and shows online, please help, need my computer to do my school work.

  134. Emmanuel

    dear sir my laptop does not display desktop icons after booting
    it only displays the start menu and but you can open any application
    using the start menu and pointing to all programs
    you can watch videos but you don’t have any desktop icons

  135. Valentina

    Its been two days since my laptop shows a black screen and the cursor after booting the system. Pressing f8 doesnt work. Idk what to do. I have windows 7 and only ctrl+alt+del is working.

  136. Armond

    Some of the solutions are great to recover a laptop, but when I do not have visibility on my screen that is hard to do. I dropped my ASUS u47laptop and ruined my screen. I bought a temporary external screen and was working fine. Then I updated the VGA driver to watch a movie in HD and then my external screen will not work. I bought an LCD screen hoping to see something on it to go back to where I was before but all I had was a black screen. I want to remove the update to the driver by going back to before the update but I cannot do that without the laptop screen working and the external monitor working. I do not know how to go back before the update without an screen to control what I am doing. If anyone has any suggestions I will be really appreciative. {name and email removed}

  137. abhi

    Guyz if ur using windows 8 i can help u wid that
    1.open ur pc while selecting the os press f8
    2.instead of using safe mode there is an option open video with low resolution click on it.
    Ur pc will start with very low resolution automatically .
    3. Right click on desktop and select screen resolution set it as u wish save it
    4.restart ur pc and u r good to go
    Let me know if it helped

  138. scarlet

    I have windows xp. I have a blank screen after it goes to sign on. Says there’s an error. I cannot get it to do anything from f8 button or control, alt , delete. Any suggestions? TIA

  139. Gursharan Pannu

    My lapi on choosing safe mode or any other after completing processing again shows black screen this might be cause if iTunes I have toshiba laptop and windows 7home premimum I tried many other ways and I have mch of my business files in c drives plzzzzz help fast !!!!!! Bt it shows blue screen rarely

  140. marta

    Hi, I am having a problem with my computer i was installing window 8 , what happened is that i was in internet cafe to update antivirus couple hour later i finshed and i turn off my laptop when i get home i turn on my laptop after displaying the window logo it goes to black i dont know what to do iz there any one who can help me……..?

  141. cho

    i am facing problem and i don’t know what to do. cursor in my laptop always pointing first icone in my laptop screen.
    even i try to select other icon, i cant able to select it and instead cursor pointing to first icon or first object in my folder. help me.
    i try to find solution but havnt found anything.

    • Connie

      That almost sounds like a keyboard problem. Once I had two keyboards attached to one computer and a book was set down on the unused keyboard. It was pressing a key and made all sorts of strange things happen on the screen. Took me forever to figure it out. It may be a stuck key on your keyboard. It may also be something wrong with a wireless mouse. Either low battery or interference. Search Ask Leo! for the term “wireless mouse” and you’ll find a number of great articles on that.

  142. Sandy

    Leo Sir, The problem I have is this. I turn on my computer I hear it running, I turn on the monitor and see the settop setting I have. Then then monitor goes off and I keep having to hit the start button on my monitor again and again, plus the auto adjust comes on all the time. After about 6 or 7 times of me pushing on the monitor button the desktop will stay on. I’ve tried everything I’ve been told to do by others I’ve read about on your and other sites to fix it but nothing does.
    Can you help me. I Have a Dell Monitor and a Dell XPS 200 computer.
    Thank you.

      • chuks

        Greetings Leo and everyone else. I have a hp pavilion dv3 notebook laptop with ati mobility radeon premium graphics. I have a black screen just after windows logo loads. I’m a gamer and it started when I was playing a game(fm15), d whole screen just froze with some doted pixels showing. No matter what I pressed no response so I did a hard shutdown(held the power button). After the shut down I restarted my laptop and it gets to windows logo and then the screen turns black bt I can hear the windows welcome tone at the background. I shutdown and went through safe mode, I uninstalled my ati graphics from device manager. I restarted and the system works fine. But as soon as I reinstall my ati driver, the problem returns when I restart and I noticed my catalyst control centre stopped functioning. I updated my ati, intel and vga drivers bt nothing, still the same problem. I downloaded latest ati drivers but as soon as I install them and restarts, the black screen returns. Even formatting doesn’t work to remove the black screen. After installation of the graphic driver, its showing a yellow caution when I check it in device manager just b4 I restart. I know its graphics related cos when uninstalled from safe mode, it passes the black screen but I need my ati to play my games.

        • Glenn

          I have exactly the same issue, almost replicated word for word but with an nvidia GTX660m. I turn on the laptop, it blank screens but with the windows jingle audible. I hard reset and go into safe mode, then restart from there and it works fine at the 1920×1080 resolution as if nothing happened. If it goes into standby or i turn the laptop off and back on again, the blank screen returns. I hard reset, boot into safe mode, restart from there and it works again. Rinse and repeat. I’ve tried rolling back the driver, i’ve tried the latest drivers, i’ve tried a clean install of a driver from last year, and even deleting the driver and starting with the default driver installed with the machine. Happens in each instance without fail

          • Glenn


            It turns out the card itself wasn’t securely fixed to the motherboard after it had been dropped to the floor – a trip to the local repair shop later and they opened her up, found a screw missing, refixed it and cleaned up the dust and it now boots fine everytime.

            So, before doing a fresh install or scrapping the machine, if you know what you’re doing, check the GPU is secure….

  143. William M

    Please Help!!
    I’m having the exact problem mentioned and my monitor does run in safe mode and the resolution has been turned right down but its not fixing the problem when I try to restart normally.

    Some background Info: this happened when I was fiddling with resolution settings trying to get my monitor to display on the TV. I’m guessing that the computer is somehow putting out the signal to a monitor that isn’t attached, is this possible? However in safe mode in the screen resolution menu there is only one screen shown in the monitor area

    :( please help this is driving me up the wall

    • William M

      More info sorry: Screen display changed to vga and then put onto monitor 2 which is when it went black but now monitor 2 isn’t even there in the monitor area (which makes sense because there is no second monitor).

  144. Pam

    After the download and install of Windows 10 from Windows 7, my screen went blank and keeps flashing input not supported. Can not start in safe mode, and the computer keeps rebooting on its own. How can I fix this?? Any suggestions??

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