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Why do I get "No profiles have been created." when I try to use "Send Link…"?


I recently switched to a new computer running Windows XP and when I try to
send a link by right clicking and selecting that option, I get a message saying
“No profiles have been created. To create a new profile, use the Mail icon in
the Control Panel”. I’ve followed that step up to the point of creating a
profile, but I don’t want to mess up my email program. Can you please explain
in common English what this means and how to rectify the problem?

It simply means that you didn’t set up Microsoft Outlook when you got your
new machine.

You don’t use Microsoft Outlook? Yes, well. Windows thinks you do.

So we’ll fix that too.

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“Profiles” are Microsoft Outlook’s way of setting up different
configurations for a single installation; perhaps completely different sets of
email accounts or behaviors. You can configure Outlook to ask which profile to
use when it starts up. (Note: we’re talking about the Outlook
that comes with Microsoft Office, not Outlook Express, that’s a different program

When you set up Microsoft Outlook for the first time it creates a default
profile. If the system ever asks you to set up a profile, it’s because it’s
attempting to run Microsoft Outlook, and Outlook was never configured.

This error can happen when used a “Send…” function in a browser or other
program, or it can also happen if you click on a “mailto:” link on a web page.
If you’re not running Outlook (perhaps you use Thunderbird or Outlook Express
or any of a number of other email programs), the system is simply misconfigured
to assume that Outlook is your default mail program.

“If the system ever asks you to set up a profile, it’s
because it’s attempting to run Microsoft Outlook, and Outlook was never

Fixing that is fairly easily dealt with. It’s described in this article:
How do I
change the “mailto:” or default mail program?
. Change that to the mail
program you really use. Now when you click on “Send Link…” or similar
functions it should simply bring up your mail program instead of trying to
start an unconfigured Outlook.

As a side note, if you don’t use Outlook there’s actually no harm in
creating a profile; it won’t impact other mail programs. However, I’m sure
you’ll still want to change the default mail program since sending using
Outlook probably wasn’t what you had in mind.

Do this

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2 comments on “Why do I get "No profiles have been created." when I try to use "Send Link…"?”

  1. In addition to changing default mail handling program, I have found that some of my users installed windows live mail (unintentionally, I imagine it was snuck into an update or MSN Messenger). I found that deleting this program completely will also solve problems, but you still need to check default mail program.

  2. Do as Leo says –

    Then YOU STILL must DO 1 more thing to complete installation of Outlook Express. THEN it will replace the MS Outlook program completely, & will be the only email program showing on your Start page. And, you can send pages/links by email again.

    On Start page:
    Go to ‘Set Program Access & Defaults’
    Choose: ‘Add or remove progarm’

    Click on 3d choice, ‘Custom’ & see the Custom menu drop down.

    In 2d compartment of the dropped menu, click on ‘Choose a Default email program’
    Click on ‘Outlook Express’
    Then click ‘OK’ at bottom

    Outlook Express is now installed
    It has replaced MS Outlook on your Start page menu, as well. You can again send by email both links & the entire page you are reading.


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