I recently switched to a new computer running Windows XP and when I try to
send a link by right clicking and selecting that option, I get a message saying
“No profiles have been created. To create a new profile, use the Mail icon in
the Control Panel”. I’ve followed that step up to the point of creating a
profile, but I don’t want to mess up my email program. Can you please explain
in common English what this means and how to rectify the problem?
It simply means that you didn’t set up Microsoft Outlook when you got your
You don’t use Microsoft Outlook? Yes, well. Windows thinks you do.
So we’ll fix that too.
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“Profiles” are Microsoft Outlook’s way of setting up different
configurations for a single installation; perhaps completely different sets of
email accounts or behaviors. You can configure Outlook to ask which profile to
use when it starts up. (Note: we’re talking about the Outlook
that comes with Microsoft Office, not Outlook Express, that’s a different program
When you set up Microsoft Outlook for the first time it creates a default
profile. If the system ever asks you to set up a profile, it’s because it’s
attempting to run Microsoft Outlook, and Outlook was never configured.
This error can happen when used a “Send…” function in a browser or other
program, or it can also happen if you click on a “mailto:” link on a web page.
If you’re not running Outlook (perhaps you use Thunderbird or Outlook Express
or any of a number of other email programs), the system is simply misconfigured
to assume that Outlook is your default mail program.
because it’s attempting to run Microsoft Outlook, and Outlook was never
Fixing that is fairly easily dealt with. It’s described in this article:
How do I
change the “mailto:” or default mail program?. Change that to the mail
program you really use. Now when you click on “Send Link…” or similar
functions it should simply bring up your mail program instead of trying to
start an unconfigured Outlook.
As a side note, if you don’t use Outlook there’s actually no harm in
creating a profile; it won’t impact other mail programs. However, I’m sure
you’ll still want to change the default mail program since sending using
Outlook probably wasn’t what you had in mind.