Hi, Leo. Outlook can receive email, but cannot send email with my Verizon
MiFi Wi-Fi. I’ve been in contact with Verizon and my internet provider Charter
with no clear answer. What can be done to change Outlook to be compatible
without having to change protocols in each location?
In this excerpt from
Answercast #59, I look at how SMTP settings can affect the ability to send
email through various servers.
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So, unfortunately, you haven’t provided the error message that you’re getting
from Outlook when it’s attempting to send. That would be very helpful to
When Outlook tries to send and it fails, it’s usually going to tell you
something about the reason. The error message that comes back, while it might
look fairly technical and complex to you, actually contains valuable
information for people like me.
Changing SMTP settings
Now, I’m going to make a couple of guesses here. When you say “change
protocols in each location,” I assume you mean “when you are” and
“when you are not” using the MiFi.
Location #1 might be your home or you are connected directly to
And location #2 might be when you’re out on the road, connecting using your
MiFi through Verizon’s wireless network.
Unfortunately, I have to send you back to both of these ISPs.
The problem here is that many ISPs specifically block email transmission to
anything other than their own email servers. So what that means is:
When you’re connected to Verizon, I’ll bet using a Verizon email server
When you’re connected to Charter directly, I’m sure that connecting to
Charter directly would work.
I’m actually kind of surprised in the Verizon case because I use Verizon. I
use email protocols that everybody else uses and that go to my own servers.
They’re definitely not going through Verizon’s servers.
So the only thing I can really suggest is to double and triple check the
configuration of your outgoing email server. Try and avoid using Port 25.
Check with Charter and see if they have an SMTP option that uses a port
other than Port 25. A secure port would be even better (Port 465 or Port 587, I
think it is) but in any case, something other than 25.
25 is often blocked because of spammers. It’s the way that spammers often
send email. But if you can “authenticate” with Charter (in other words, you have
a Charter account and password), then they will often provide email sending
capabilities using a different port, a port other than Port 25.
If you can find that information from Charter, then configure your Outlook
to send using Charter’s servers through this other port, I really don’t
understand why it wouldn’t work through both Charter and Verizon, regardless of
how you were connected at the time.
Unfortunately, to give you more, I’d need to know more and that would
include the specific error message that you’re getting when this
Next from Answercast #59 – Is there a way to ask people to let me know they’ve seen my message?