Articles tagged: tech support
The first thing a diagnostic technician may ask you to do is reboot your computer. Why?
There are many reasons you’re more likely to be directed to online and self-help resources than talk to a real person.
When you ask someone for help, stack the deck in your favor by painting a clear picture of the problem you’re experiencing.
I was thinking about it the other day and realized that Ask Leo! places me in the role of technical support engineer. Doing that has given me some insight into what it takes, how technical support can succeed, and why it fails so often.