Articles tagged: tech support
There are many reasons you’re more likely to be directed to online and self-help resources than talk to a real person.
Cost-cutting by sending tech support overseas is often derided as a terrible move, but it’s not the location that matters, it’s the quality.
When you ask someone for help, stack the deck in your favor by painting a clear picture of the problem you’re experiencing.
The first thing a diagnostic technician may ask you to do is reboot your computer. Why?
I was thinking about it the other day and realized that Ask Leo! places me in the role of technical support engineer. Doing that has given me some insight into what it takes, how technical support can succeed, and why it fails so often.