Articles tagged: tech support

Reboot or Power Down: Why Do So Many Tech Support Solutions Start with That?

The first thing a diagnostic technician may ask you to do is reboot your computer. Why?

Tip of the Day: Teach Others to Search

Why Can’t I Talk To a Real Person? What You Need To Consider When Using Free Services

There are many reasons you’re more likely to be directed to online and self-help resources than talk to a real person.

What Information Should I Provide When Asking for Help?

When you ask someone for help, stack the deck in your favor by painting a clear picture of the problem you’re experiencing.

Technical Support is Hard

I was thinking about it the other day and realized that Ask Leo! places me in the role of technical support engineer. Doing that has given me some insight into what it takes, how technical support can succeed, and why it fails so often.