Can an ISP Remotely Access My Computer without My Knowledge?

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In a live chat session that I instigated, my cable ISP technician support wanted to remotely access my PC. “Connect to your computer and share your screen” to troubleshoot my inability to change some account information on their website. I was flabbergasted that they would suggest it and I told them no. As it turned out, my third attempt to change the information worked. The previous attempts brought a cryptic error message. What I’d like to know is whether an ISP can access our PCs without our knowing it? I guess not, but being paranoid is prudent these days.

I agree. Prudent paranoia is actually a good thing.

In this case, an ISP cannot access our PCs without us allowing it. The problem is that there are nuances that you might not realize.

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