I have Google and Mozilla browsers. My Shockwave keeps crashing. I’ve
unloaded and reloaded it. I have a Dell Inspiron 518 and I’m moderately
computer literate. Help!
In this excerpt from
Answercast #66, I look at a computer with Shockwave that is crashing
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Well, my first recommendation, actually, is probably not very obvious.
Uninstall Shockwave and don’t reinstall it.
In reality, what’s happened is: Shockwave is being used by fewer and fewer
sites on the internet. Most people just don’t need it. There’s simply no reason
to have it on your machine.
So that’s the very first thing I would do is: I would uninstall it,
uninstall it completely; either in “Add/remove Programs,” or
in your browser’s add-ons, or both. Like I said, Shockwave just isn’t something
I expect most people are needing from day to day.
If you’re one of those exceptions… there are still some old game sites,
and so forth, that actually implement their games using Shockwave. What I would
do in your case is:
I would completely uninstall it;
I would fire up Revo
Uninstaller to essentially force a more thorough uninstall of the program,
and of the add-ons.
I would make sure that the add-ons have been uninstalled from both of your
And then, I would reinstall it from scratch, from a fresh
The problem might very well be that uninstalling it (whatever techniques
you’ve been using in the past) may not have been uninstalling absolutely
everything, and may have been leaving some traces that are causing it to be
confused when it gets reloaded.
Reinstall the browsers
The other approach that I might take would be to actually uninstall both of
the browsers as well. It is possible that the uninstall of Shockwave, again,
isn’t complete. It may have left something that is confusing the browsers to
the point where the only way to solve that problem would be to uninstall and
reinstall the browsers themselves.
That is pretty extreme and that’s why I list it last. I’m hoping, I’m
actually really hoping that you don’t need Shockwave and you can simply
Shockwave and Flash
To clarify, you’ll often see the terms Shockwave and Flash used
As it turns out, they are not related. They are two separate things.
While it is very common to need Flash for various things, like viewing
movies or any number of other random dynamic things on the internet, Shockwave,
just isn’t really being used in that same way – and to that degree.
So I would definitely avoid it if at all possible. Uninstall and see if that
doesn’t just work for you.
Next from Answercast 66- How do I find out what all these programs are in Process Explorer?