My ISP recently informed me that my âunlimitedâ high speed DSL is going to be capped at 5GB/month. They go on to say the
unlimited provision still applies âfor internet browsing, e-mail and intranet access.â Reading the fine print in the new contract I
see that it expressly forbids streaming of videos, downloading of music, videos or games, hosting broadcasts or internet phone
use.
You posted a video (part 1) of how to install Acronis as part of a backup plan. I watched the video. Does that count against my
5GB/month limit? Suppose I have to watch an instructional video several times to jot down info? How can I know exactly how much
bandwidth Iâm ABOUT to use before actually watching the streaming video, downloading the music or video, etc? I read your article
about using perfmon but that
seems to track usage after-the-fact.
Are all ISPs moving in this direction (to cap bandwidth)? Any words of wisdom?
Bandwidth caps are nothing new, but they do seem to be becoming more common. Iâve not actually heard of it on a hardwired DSL
connection, but it doesnât surprise me, I guess. Itâs much more common in the wireless world â my mobile broadband connection, for
example, has that same 5GB/month bandwidth cap.
There are aspects of what you describe that have me sincerely hoping that you misread or misinterpreted the contract. If not,
itâs one of the most draconian set of limitations that Iâve ever run across. So much so, that if itâs exactly as you describe, Iâd
drop that ISP in a heartbeat.
But to be fair, while we might question their tactics to address it, ISPs are facing a difficult problem.
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The amount of data that is being pumped across the internet is enormous, and itâs growth in recent years has been incredible.
At first, much of that growth was in the so-called âpeer to peer file sharing networksâ. These tools are designed to make it easy to copy and share massive amounts of data. In recent years, sites like YouTube or Hulu are now bringing on-line video to the masses as a true alternative to things like TV. Add in sites like iTunes and Amazon and more are selling downloadable music and videos as an alternative to physical CDs and DVDs. You can quickly see that the demands for pushing data through the internet are growing at an incredible rate.
This has ISPs scared.
ISPs are scared because not all of them have the infrastructure â the hardware â to actually provide all that bandwidth to all their customers should they all start downloading more and more video. Itâs not practical to make sure that thereâs enough to cover it either; it would be exorbitantly expensive to do so. They may be building and adding capacity, but thereâs only so much they can add, and only so quickly. The result is a compromise.
And part of that compromise might be asking you, their customer, to slow down.
OK, so âaskâ might not be the right word â in your case theyâre apparently telling you what you can, and cannot do.
The good news is that 5GB is a lot of data. You probably wonât risk exceeding that with just email and normal web surfing. (In fact, if I understand your question correctly, these actually remain unlimited for you â they donât count against your cap.)
But as you point out, videos â like mine â probably count. And a lot of video watching can add up to a lot of data.
How much? Thatâs hard to say. One recent video I posted is 3.5 megabytes in size â that means you could watch it 1,000 times and still not get reach your bandwidth cap. On the other hand, downloading a few 100 megabyte movies could get you close pretty quickly.
Unfortunately, while ISPs may implement these caps, rarely do they include the tools to monitor where you are with respect to the cap. My mobile broadband provider, Verizon, will show me how much Iâve used, but as I understand it theyâre the exception rather than the rule.
And as you say, even then itâs all âafter the factâ. You donât know how much bandwidth youâre using until after youâve used it.
Measuring your bandwidth usage at home is difficult, particularly if you have more than one computer. There are some tools that will measure the usage of one computer, but when you connect multiple computers to a single internet connection things get difficult. Routers typically do not have the capability of measure usage.
So, what to do?
First, check with your ISP to see what kind of tools they may have to tell you where you are with respect to your bandwidth cap. If they have one, check in every day, or every few days as you use your internet connection, so you can get a sense for how quickly youâre approaching the limit.
Second, to put it somewhat obliquely: download once, watch multiple times. By that I mean that itâs common to watch a video multiple times, often by revisiting the site that hosts it. Depending on your system configuration and things like the size of your browser cache, each one of those visits could cause the video file to be downloaded again and again. Instead, see if there are explicit options to download the file to your computerâs hard disk so that you can view it multiple times without needing to download. This isnât always available, and not always obvious, but when available can be a real bandwidth saver for videos that you expect to view multiple times. (Iâm still experimenting with how best to provide video on my site, but I do know that there are tools that will allow you to download YouTube videos, for example.)
And of course, donât run peer-to-peer file sharing software if your ISP has a bandwidth cap. Thatâll get you to the limit fairly quickly.
But ultimately, if your ISP provides no tools to monitor your usage as they see it, then Iâm not aware of any reasonable solution to actively monitor your usage from your end with the goal of avoiding that limit. Perhaps readers will comment with additional ideas on this.
Now, about your ISP.
The statement that has me most concerned is this: âReading the fine print in the new contract I see that it expressly forbids streaming of videos, downloading of music, videos or games, hosting broadcasts or internet phone use.â
If they actually prohibit you from streaming videos or downloading music, videos or games, then they might as well be prohibiting you from using the 21st century internet. Thatâs when I say run away â find an ISP that âgetsâ the internet and how itâs being used.
On the other hand, Iâm hoping for one of two misunderstandings:
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You are actually prohibited from being a source of those types of things for others. What the wording really means is that you cannot set up a server on your internet connection and allow others to download from you.
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The wording doesnât prohibit you from downloading those types of things, but is just trying to be explicit about what counts. Since your question implies that your ISP can somehow identify âinternet browsing, e-mail and intranet accessâ and leave all that as truly unlimited, theyâre probably trying to tell you about the other things that arenât unlimited and can count against your bandwidth cap.
Both of those are pretty reasonable, so Iâm hoping thatâs what your ISP actually intends.
It might be worth contacting them to clarify.
I seem to find those kinds of limitations to only be guidelines. You probably can stream video, play games, etc, without that much worry but you cant do it 24/7âŠ.
For example, if your ISP sees you get to 8GB 1 month, they probably wont care⊠11GB, maybe still noâŠ.. I wouldnât really worry about it for just regular use.. Not unless they explicitly charge you for every MB you go overâŠ
ISPs like Optimum Online actually cap things like your upload speed to 15KB/s if they see you uploading too much. Nowhere do they say how much their target is, but they do say its prohibited to use your connection in this type of way and its still their right to cap you.
Itâs pretty funny, but I tend to dump those types of ISPs although they âsayâ they are unlimited and promote a certain speed, yet go back and end up capping you if you use it too much. Itâs not worth it⊠There are plenty of real Unlimited ISPs in the US (not so much in European countries I believe, but still some).
08-Aug-2009
Iâve little sympathy for DSL providers for the following reasons
1. In the past they have vastly oversold their networks, in effect selling capacity they didnât have, while at the same time putting off needed network maintenance and improvements. Caps are one way of avoiding the day of reckoning. In my state, the Public Regulatory Commission sued the largest DSL provider and won, resulting in hundreds of millions of dollars in fines and mandated improvements. Last year the top DSL download speed in my neighborhood went from 3.5Mb/sec to 20Mb/sec and uptime improved as a result.
2. Their afraid alright â afraid of competition. Iâd be willing to bet that the cap doesnât apply to premium services sold by your by DSL provider, like VOIP and streaming video. They simply donât want to have to compete with similar services available for free or fee on the Internet. And finally they donât want to have to compete with you as they increasingly use a share of the available bandwidth for dedicated service like subscriber and on-demand video.
3. Let see, in some places in my city the DSL provider advertises 50Mb/sec download speeds. If I had a 5GB cap, that would be 13.7 minutes of download at full speed (34.1 minutes at the rate I can get at my home) per month. See anything wrong here?
4. Those Terms of Service limitations are common, virtually every carrier has them. There a legal fail-safe, rarely invoked but useful to âwackâ a customer as needed.
So what can you do? Hereâs my top three:
1. In most locations, the DSL provider is a publicly regulated private telecommunications company. Complain in writing to your local PRC and commissioners.
2. DSL providers by law are required to sell at cost part of their bandwidth to third-party resellers. Depending on your local, you may be able to find a DSL reseller with no cap and pay less than your paying now. BroadbandReports.com is a good source of information on whatâs available nearby.
3. At 5GB/month, your in the realm of a cell phone with a good 3G connection. If you can live with 5GB and already have a cell plane and data plan, tethering may be an option.
WatchWan will monitor your internet traffic even if you are on a local network. It can exclude local traffic between machines from the tally. To get the total internet traffic you must install it on all the machines on the LAN and add the traffic from each machineâs. And itâs free
http://download.cnet.com/WatchWAN/3000-2381_4-10520334.html
Check your router settings. Newer routers provide traffic or bandwidth monitoring. My new router provided by ISP does provide bandwidth usage over a period of time whereas the older one doesnât.
Since it is in the router it will sum up the entire LANâs usage of the bandwidth.
My ISP is a satellite internet providerâŠand I knew going in that there was a bandwidth cap of a gigabyte a week. Didnât know what that meant until it bit me and they slowed my connection speed from 512 kpbs to 28 kpbs until the ârolling totalâ was under the weekly minimum. One day I called Netflix to find out what one of their streaming 1-hour shows was in bandwidth and it was 1 gigabyte an HOUR, so I passed. But in rural areas, our ISP options are much more limited, especially when you have to buy the equipment.
Firefox and Download Helper provide an excellent way to save youtube or similar videos. If you use Windows, you might need Gomplayer to view the saved video.
Depending on your needs for speed/volume of moving data, getting a business account with a static IP address is another alternative. Iâm a small businessman doing a lot of remote work, I also have a server running a private FTP site for access when Iâm away, and several pcâs in the office browsing for information for various reasons. It was a good solution for me.
Letâs see. R.I.A.A. announces they are going to slow down taking individuals to court and start taking ISPs to court (read deeper pockets). Download caps start appearing. Liability Issues? Did they offer to lower your rates as well?
My ISP, Comcast, recently capped my bandwidth as well but sent a letter assuring subscribers of the thousands of music files and dozens of movies that could still be downloaded without using but a fraction of the cap. It sounded like so much BS to me. What is so disturbing about the caps is I have never been able to get a clear, straight forward answer whether certain types of legit downloads affect the cap. For example, I have a TiVo and TiVo has a feature that allows movies to be downloaded to the unit from Amazon. Does doing so go against the cap? I canât get a straight answer. TiVo offers a lot of other content, some of which I would use, but wonât because I donât trust Comcast not to play âGotcha!â with me and hit me with outrageous over limit fees. I am also a NetFlix subscriber and have avoided using their Watch it Now feature that sends video to my PC for the same reason. I use Steam, an online service from which I buy and download PC games to my computer. If I replace my computer or a drive, I log into my Steam account and re-download the games. At this time I have maybe 10 games which size-wise exceed the 5 GB cap alluded to. I have avoided buying new products from them because of the cap. I use an online backup service for my computer and store a fairly large amount of data with the. Does that count against me? I donât know and neither does Comcast customer service, but I am thinking of cancelling my subscription just in case it does. And what happens if I have to do a full restore? I have a pair of 500 GB hard drives, the main one being about 70% full and the slave being about 50% full. The cap creates another problem for me because online backup services wonât allow backup of any executable files. I use Mozy because once they did and allowed external drives to be backed up while Carbonite allowed neither. I buy 80% of my software as a download and with restrictions against backing up such files I am looking into renting online storage that charges for storage space and doesnât restrict file types. I donât know how doing that will affect my cap either. I use VOIP from a competing service and tried to find out if that usage would affect the cap, and again, no straight answer. Comcast was already charged with degrading the quality of VOIP services that competed with their own and throttling the connections of any subscribers using Bit Comet, both actions they have sad they stopped doing. With the push for net neutrality and the successful effort that stopped the telecoms from flat seizing control of the Internet, I see the caps as another way they are going to squeeze every cent from the consumer they can. The utility and importance of the Internet and itâs initial reasonable cost and wide open ways got millions of us to make it a vital part of our lives. Now that we canât imagine doing without it, we are susceptible to the whims and fancies of those who administer it. Itâs important to join and support the groups and organizations who fight to keep the Internet fair, open, and affordable. We certainly canât expect the ISPs to have anything but their bottom lines at heart.
A bandwidth cap has always been in place on internet connections as measured in bits/second for a given modem and facility. Now we have a second type of âbandwidthâ cap measured in bits/month. It would be less confusing to use a term that distinguishes the second from the first, e.g monthly usage cap, download cap or whatever, rather than bandwidth.
Bandwidth caps are indeed becoming more common. I donât stream that much media, but I wanted to use Mozy to backup my files and the bandwidth cap would make that impracticable, even though my limit is a generous 60 GB (I asked and it applies to uploads as well). A single byte above that and my ISP would penalize me by slowing down my connection speed up to 90% for the remainder of the month (while paying for the full bandwidth, of course). I bought two external HDDs instead, but of course they are both here at my place and all would be lost if there was, say, a fire (God forbid!) or a burglary.
But I want to give some tips about downloading videos (if thatâs the culprit): there are indeed a lot of programs out there that download YouTube videos. But most on-line videos out there (including YouTubeâs) are either in Flash Video or MP4 format, and they can be more easily downloaded with either Real Player 11 (including the free version) or Firefox 3.5 (or both).
Real Player is easier for non-techie users because it installs a plug-in that causes a small floating window to appear next to the video; one just clicks once on it, and it downloads the video. In Internet Explorer, itâs instantaneous because it just copies the already downloaded video from the browser cache (even though I avoid IE as much as I can); in Firefox, it will download the video again. Be warned, however, that the excellent Secunia Software Inspector keeps alerting me that Real Player has unpatched security vulnerabilities and may compromise browser security.
Firefox 3.5 (not earlier versions) downloads videos natively. If you use a download manager like GetRight, which allows you to set up multiple simultaneous transfers of file parts, the download can be much faster than with Real Player or any other YouTube utility. The problem is that Firefox 3.5 names the downloaded files very awkwardly (like âvideodownload001.flvâ), and in pages where there is a HQ or HD version along with a lower resolution one, it downloads both. So, it requires some attention and some extra work to rename the files to something more significant.
Finally, there is the problem that .FLV files (the Flash Video file format) are not natively supported by most media players. Again, Real Player will play them, but there are those security vulnerabilities, and when not properly configured, Real Player can also be very intrusive and consume system resources even when not in use.
So, you can either download the open-source ffdshow codec pack, which will allow you to play Flash videos even in Windows Media Player (but may cause problems with some media types, and may be a little heavy on the system), or use a conversion utility like the excellent and free Format Factory (warning: contains adware you can opt out during install, but be sure to pay attention to it) to convert the video to a more universally supported format like AVI, MPEG or WMV.
So, there are solutions, but they may not always be so straightforward and may require some technical knowledge.
If I put a YouTube video in my Favorites folder on the site, does each viewing of the video from the Favorites site count towards my download usage allowance with my isp? Presumably the video is streamed each time I view it, but does this actually count as downloading? If it does, what is the difference between streaming and downloading in this case?
Here we go again!
The term bandwidth has had a clear unambiguous definition for at least 50 years, ie, bits per second (or its equivalents which is an instantaneous measure of capacity.
But now it is being used to describe the quantity of data being transmitted over a relatively long period of time, ie accumulated volume.
The application of the term âbandwidth capâ as used by the ISPs is actually the limitation they apply if a user exceeds their allocation of data volume accumulated over the billing period. That is, the ISP reduces the bandwidth made available to the ânaughtyâ user for the rest of the period or for some other rolling period.
So I blame the ISPs for being lazy and misusing the term bandwidth; From their perspective a user exceeded the accumulated volume allowance is a âbandwidth cappingâ case beause that is what they impose as a consequence. But a more accurate and less confusing term would be âexceeded volumeâ.
But the REAL issue is that the vast majority of ISPs do not provide you tools to monitor your usage, or even provide you an advance warning. The warning message could easily be remedied by legislation, or fair trading requirement.
Increasing internet usage and the inevitable rise in exceeded volume events needs to be formally addressed.
I wholeheartedly agree with Bevin Pettitt that this is something that leaves the consumer totally in the dark. I asked Comcast if there was a way I could see or get some type of documentation showing what my monthly usage was in relation to the cap. Of course no such data is available to me either by phone call or by billing statement. This is akin to speed limit signs all being taken down but speeding laws and fines still enforced. Itâs obvious these caps can affect legitimate sites like online backup services, video download sites like Amazon and Netflix, and gaming distributors like Steam. Isnât that action creating a restraint of trade and wouldnât these companies have a legal standing to do something about it? With more and more publications go to online downloads this problem with unrealistic caps is going to create problems for consumers. Doesnât Amazonâs Kindle use downloads for its books? What about all the online billing and bill payment services? Surely all that contributes. And doesnât SPAM now truly have a financial effect, especially in quantity? These arguments went completely under the radar in all the information I receive from the various groups i belong to that fight for Net Neutrality and fair usage.
No one has commented on VOiP as the writer mentioned âno internet phone useâ Perhaps the ISP is trying to eliminate competition as most likely they offer the same service at a higher price with some limits on features. Could this be an âanti-trustâ issue?
Leo, although the questioner mentioned their limit was 5GB/month, you might want to stress that that limit amount, used on a daily basis, is really not that much, if you are into videos and music.
5 gigabytes sounds like a lot of leeway but it all boils down to daily usage. If you tell the questioner he could view a 3.5MB video 1,000 times, keep in mind that your usage for the month is a âgonerâ.
The usage should be spread out in order to not be chastized by your ISP for overusage of bandwidth, otherwise, an unsavvy person might think âWow, 1,000 times!â âŠ. hence, he goes and downloads 100 videosâŠ..lol
I use one of the sattalite companies and this month I was told that I had exceded my threshold of 17000Mb (yes megabytes) for the month. I have not done anything different than I have been for the last 12 mos. I told them they dont give me a cut rate when there is an outage and cant use the internet nor do they give any kind of credit for any of the downtime that is not my fault. As a punishment, my speed went from 216kps down to 23 kps for the download. I told them that was worse than dial up and maybe I should go back but then it takes me out of this centuries need for internet. I am glad I only have this one computer and not a child that plays games on here. I hate being restricted and told I cant use the internet to get movies, software, shareware, watch utube and so on. I mean, what is it all out there for? I feel deprived and dont know what to do with it. For the first time I was excited about getting the live feeds from The Big Brother reality show on Real Player. Now, after I paid for the season, I cant watch it because it eatsup my bandwith allowance. Something has to give.
Shirley Howard: Boy, Iâd sure like to know what satellite carrier you have that would give you 17,000 megabytes per month (17 GBâs).
Iâd like to switch over.
I donât know of ANY satellite company that gives you THAT much! LOL
We have the same problem in the UK with ISPs regularly imposing caps. My ISP is BT whose basic broadband package has an allowance of 10Gb/month which, for me, is fine. My daughter, however, uses Sky which imposes a cap of 2Gb. Your article is also correct in that ISPs, universally it seems, offer no automatic means of monitoring which, frankly, would be very simple for them to do. To get around this I use a utility called Bandwidth Monitor which, the misnomer notwithstanding, does exactly that. Some monitors use a good deal of memory but, at about 3,000K, this one seems acceptable. Go to bandwidthmonitor dot com for more information and download.
Well i just experience the bandwith limitation. i had ten days to go my subscription but i was cut off because my ISP said iâve over use my bandwith which is about 4 or 5gb. then i wonder what i was downloading.ISPs should provide a way for us to know how much bandwith we use and the one available for use.
Ok the satellite carrier is Wild Blue. If you think you cant go over 17G a month have at it. I know it is high and I dont understand why I have capped. I dont download movies or music. I sometimes watch a utube that is sent through my email. I only do facebook. I finally was able to get big Brother live feeds from real player that I paid for for the 2 mos they are on. It asolutely ate it up. I had no clue that there was a cap. I guess this old woman didnt read it or didnt understand it but the pro package says âyou can download movies, music, games etcâ. I thought when I got it I would have wonderful service. I have only hit a max of 512mbs when it is advertised twice that high. I guess I am lucky to get this much after looking at everyone elses cap but honestly, how can a person use this much? I was back at 60% usage in 2 days. I have never worried about it in the last 10 mos. Just this month.
Shirley,
There is info in the below pdf that shows how to get to your 30-day usage in WildBlue:
http://powwwer.net/Newsletters/FAP%20QA.pdf
Hereâs a link in case you would want to monitor your usage:
http://ghostwalker5.deviantart.com/art/WildBlue-Usage-109679549
This way, you would actually have something to compare with WildBlueâs âusageâ as opposed to what youâve documented and argue with them on this. Good luck.
Unless youâre using a lot of streaming video/audio from the internet you should be okay normally.
i suggest using att dsl i have it and i set up a wireless net work for all my comp.(i have 5)it does not currently have a bandwith cap but it might soon
Shirley i can easily us 17gb in two days. one blue ray disc id 4+gb of data. 3 of those downloads would easily bust the cap.
I donât have a cap that i know of. I download plenty of things, that would limit me pretty fast. Movies,games, music, ect. But to download things like youtube videos so you can watch them mutiple times, i use Downloadhelper in Firefox.
I have Hughesnet pro pak. ($69.99 mo) Hughesnet allows unlimited usage from 11pm to 4am (pst) which doesnât go against your cap. Plus, they offer a âstatus meterâ which monitors your usage on a running basis. (24 hour cycle)
They also give one free reset token per month plus you can buy them as needed.
Havenât bumped the cap yet.
The only bad is sometimes there is a lag greater than they say but it isnât that big of a problem.
Leo, Thank you for the great bank of info and the reader forum which adds even more.
Shirley, are you sure your cap is not 17,000 Megabits? Mb and Kb and Megabits and Kilobits, GB, MB and KB are Gigabytes, Megabytes and Kilobytes. Download and Upload speeds are given in bit ratings in my experience. 17,000 Mb is just over 2 GB.
No caps are mentioned in my contract with Thailands true move company â my contract says unlimited bandwidth, allows streaming etc, and offers 3.5 minimum to 7 Mbps download speed.
After 15 days with p to p torrenting, my speed has been lowered to 0.25 Mbps from a normally 3.6 Mbps on average. The contract is unlimited bandwidth, and then when i call, they say if they see me download a lot they donât limit the amount of megabytes allowed to download, but they limit the speed to slow me down.. so how come contract can say 3.5 mbps minimum to 7 mbps max, and then serve me 250kbps? Unlimited means unlimited, and there are no subclauses in the contract at all. I believe this is fraudulent and illegal. 3 companies in Germany lost millions after being caught illegally secret capping of bandwidth and had to repay not only the single claimant who took thgem to court, rather also all other customers they had capped. This resulted in a lot of their money being lost. Stand up for your rights and dont pay for what they dont give. I for one am seeing a lawyer tomorrow about this matter, as my ISP has not stated anything about capping in the offer or contract, so are illegal in this action.