I tried to email a web page link to a group of my friends, but none
of them could click on it and have it work … it always said “page not
found” or something like that. And yet the link works for me.
The link is a little lengthy, so I certainly can’t expect them to
type it all in. Why can’t they just click to open that link, and what
can I do to make it work for them?
The link broke.
No, seriously, the link was literally broken – either by your
email program, or the recipients.
Here’s what I mean:
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Here’s a really long link to a page on one of my other sites (I’ll
explain why I had to use another site in a moment):
At 94 characters long, that’s a fairly lengthy URL.
In fact, it’s too long for many email programs. Many email
programs attempt to force the text in your message to be no wider than
some number of characters. For example an email program might force all
text to be no wider than 72 characters. For words, that’s not a problem
– the text is reformatted, breaking lines at the spaces between
What if there’s no spaces?
Then many mail programs do this:
into two at column 72. And I do mean broken.”
Notice how the URL has been literally broken into two at column
And I do mean broken.
The problem is that even though the first 72 characters are
highlighted as a link, they are incomplete. The link won’t work because
it doesn’t include the part that was placed on the next line.
I’m almost positive that’s what’s happened to your links.
So, what to do?
There are a couple of services you should know about on the
internet: tinyurl.com and snipurl.com. They both do, essentially, the
same thing. They let you set up a short URL that you can use in place
of the longer one.
Let’s use TinyURL to fix
If you visit tinyurl.com
you’ll see on the screen this box:
So instead of copy/pasting that long URL into our email, we’ll
copy/paste it here:
Note that the URL is so long that only the end of it shows after the
paste, but that’s ok. As long as the entire long URL has been pasted in
there, we’re ready for the next step.
Push the Make TinyURL! button to get this:
Now, you have a much shorter URL you can use:
Use this instead of the long link. Once you’ve set it up
this way, it’ll take you to the exact same place as the longer URL.
And it won’t break when you send it in email.
So, why didn’t I use a page on Ask Leo! as an example? Simple: I’ve designed
the web site to be “broken link tolerant”. As long as the URL has enough information
that I can tell what page you’re looking for, that’s where you’ll land.
For example, these all take you to the same place:
Note: most sites do not do this! That means you need to use
the tinyurl/snipurl solution I’ve described above.
Webmasters: you can read more about the technique here: Tolerate Broken URLs
out on Movable Type Tips. (You don’t have to be using Movable Type
for this technique to work.)
10 comments on “How do I post a long link in email?”
For me this article was an eye-opener! It explains why some of my e-mail recipients can open a long newspaper link while other recipients cannot do so. Even better, the article explains the PURPOSE of tinyurl. I had seen references to tinyurl but I couldn’t figure out the value of it. I just visited tinyurl.com and it works well. Live and learn….
I use a Firefox Extension called “Send Link”. Works great – ALL THE TIME!
Thank you so much for the detail explanation for the lonk web link gettting broken and not working when clicked in email.
Along with copying and pasting tinyurl we can also inform the customer by giving a note and telling him that the web link would be longer when not converted it to tinu url.
My email client, Eudora, tells me to place around the address. I place That makes it one word. This also usually makes it a link.
This may not work with a web based mail or any other mail client
Another alternative I use is to copy the link and insert it as a Hyperlink in my Outook 2003
1. open Outlook 2xxx or any email program* that uses Hyperlinks (* please note that some programs cant use the long links embedded under titles like Outlook Express)
2. make a new email message
3. copy the long link
4. (in Outlook) “Insert” > “Hyperlink”
5. insert long link in the address field
6. Type a short title in the “test to display” field
7. click ok and send your email as usual :)
I have been using tinyurl & snipurl for a long time and happy with the result. The only issue is that the url is difficult to remeber.
Few months back I came accross another website that offers free service like snipurl with customisation i.e. user can put his own words instead of using random characters used by snipurl.
Unfortunately I am unable to recollect the website name. If anyone know about it then please let me know.
At work we can only use Outlook in text format.
We had the same problem with long URLs. They recently did something “magic” (I assume added a patch). Long URLs now work. But even the IT people I know have no clue what they did.
I have another URL shortener named lost.in: http://lost.in
I hope you like it!
If I have a long URL, I send the message with HTML encoding on. It then sends each paragraph as one long line that resizes to fit the screen and doesn’t add line feeds to break up the URL.
These steps work with IE9 and Windows Live Mail.
On the web page you wish to send a link for, click the down arrow next to the page icon then click the “Send link by e-mail” the default Windows Live Mail opens on the send window The subject is the web page information. In the body of the E-mail. Now place the cursor at the end line for the web page URL and press “ENTER” The link now changes to HTML. This works with as many lines as the web page URL addres requires.
Enter the send to, and send.
The E-mail recipent, simply clicks on the HTML link in the body of the recieved E-mail.
No copying or pasting and it works.