I’m unable to login to my Hotmail account, so I wanted to try the option of
sending a password reset via email. But how can I receive that reset password
link if the whole problem is that I can’t login and get my email because I
don’t have the password?
A classic chicken and egg problem. You need your password to receive the
reset, but you need the reset in order to get your password.
I see this happen also when people specify bogus “alternate email”
addresses, or don’t specify one at all.
In a nutshell, you’re SOL – severely out of luck.
The best we can do is prevent this situation from coming up again in the
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The whole idea behind an email password reset or reminder is that the
email should go do a different account. That’s why it’s called an
alternate email address. Obviously if you can’t login to get the
reminder, the reminder is useless.
So when you set up your account, be it Hotmail, Yahoo, or whatever – simply
make sure that you specify an alternate email address:
that is valid
that you have access to
that you will continue to have access to … you won’t let it expire and you
won’t lose the password
reminder is that the email should go do a different account.”
That way, when you need a password reminder or reset for one email account,
it gets sent to the other.
This doesn’t need to cost anything at all. If you’re using a free email
account, then set up another, and have them be each other’s “alternate” email
In fact, I actually recommend that you use different services. For example,
when creating a Hotmail account, also create a Yahoo account. Then have the
Hotmail email address be the alternate address for the Yahoo account, and have
the Yahoo email address be the alternate email address for the Hotmail
Lose or forget one, and you’ll be able to pick it up at the other.
Based on the questions I get, this one simple step would save a lot of
people a lot of grief and anguish.