This is another question I get often about HotMail. All I can figure is that HotMail’s own documentation on your Secret Question must be lacking somehow.
Whatever the case, let me walk you through it:
Become a Patron of Ask Leo! and go ad-free!
First, you must be able to log in. If you cannot login to HotMail, you cannot change your secret question. Period. See the links to related articles for some help if you cannot login.
Once you’ve logged in to MSN HotMail, in the upper right hand corner is a link labeled Options:
On the resulting page, you’ll find a link labeled Secret Question:
Clicking that will take you to the “Change your question and secret answer” page:
You’ll need to enter your password, select one of the secret questions that HotMail provides, and enter your secret answer, and press continue. That’s all there is to it:
IMPORTANT: do not forget your secret question and answer. If you do forget it, AND you forget your password, you may loose your account, and all email and contacts within it.