Hi, this may be a long shot but is it possible to retrieve my old Tiscali
emails that I sent and received? It’s very important for evidence in a court
In this excerpt from
Answercast #83, I look at the possibility of retrieving emails from an old
ISP and where you need to go to find out.
Retrieving old emails
Unfortunately, the answer is probably no. But more importantly, you’re asking the wrong person.
Whenever you have an issue that is specifically with an ISP, an email provider, only they can answer that question. Only they will know whether or not emails you’ve retrieved or deleted on their system have been deleted.
ISP’s retaining emails
Now, I’m not at all familiar with Tiscali. I have no experience with them. If they are like a normal ISP, the answer is still no.
The issue is that when you sign up with an ISP, I’m sure that part of the terms of services is that you and only you are responsible for the maintenance of your email, of your files – that includes things like backing up.
That’s another reason that I talk so frequently about backing up data – because you always end up needing it moments after it’s irretrievably gone.
Keep your own backups
Have a backup. Make sure it’s never irretrievably gone.
So, ultimately I don’t have a lot of hope for you. I can tell you that the right place to go to get that question answered is your ISP, your email service provider. In this particular case, that means contacting Tiscali.
(Transcript lightly edited for readability.)
Next from Answercast 83 – How do I block any trace of Facebook from my computer?