Last week, I was working on a folder from one of my customers which contained
communication going back many years. On Saturday, I intended to look something
up in this folder and it’s gone. I just do not know how and when. Especially in
view, if I delete a folder, then it appears under deleted folders, but this
specific folder is gone, disappeared. Every minute this week, I’ve checked and
checked, however, nothing.
So there are two things that come to mind here. I can’t explain why the folder went away.
Just looking at a folder is not going to delete it. It’s not going to make it disappear. There are ways to make it delete that bypass the Recycle Bin which is what you were talking about there:
- If you were to Shift+Delete on a folder, that will make it go away forever.
- If you delete a folder from within a Windows command prompt, that does not use the Recycle Bin.
You might want to look into file recovery tools, like Recuva, but ultimately, the bottom line here is that if this is a problem, then that means you weren’t backed up or your customer wasn’t backed up.
Backup to protect important files
I would strongly recommend that before you spend any more time trying to diagnose what may have happened here, that you put in a backup solution so that if (or for that matter: when!) this kind of thing happens again, you and your customer will be protected from accidental file deletion.
That’s one of the many things that a good backup will do for you.
So I can’t explain why the files or the folder just disappeared, but I certainly can tell you how you can avoid that being a problem in the future and that is (as always) to backup.