I have Windows 7, Outlook 2007, a Cox Cable email address, an iPad, and an
Android phone. I have what appears to be an issue with Outlook downloading
emails from the Cox server. My issue is that I have missing emails in Outlook,
some random and others from certain senders. I get these missing emails on my
Android phone and iPad and initially, I can log on to the Cox server to view
those, which have not downloaded to Outlook. I’ve called Cox tech support but
no resolve. I do know that the setting for all devices is so emails are not
to be removed from the server.
In this excerpt from
Answercast #65, I look at various ways that email would seem to disappear
when being downloaded into Outlook.
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Your last statement is exactly the very first thing that came to mind.
Potentially, one of the devices you’re accessing your email account with is set
to actually downloaded the mail from the server, thereby removing it from the
server. So, when Outlook comes along and tries to download email, it’s just not
Obviously, however, if the email is in fact there (especially if you’re
able to find it using Cox’s own web interface), that’s clearly not the problem
and we can rule all of that out.
The only other thing that really comes to mind is well two things…
actually three things the more I think about it.
Have that instead not use real-time scanning. Just turn that off and let it
do the periodic scanning that it would do at other times. I have definitely
seen (multiple times) where anti-malware software can interfere with the proper
downloading of email, the proper retrieval of email.
So it’s one of the very first things that I would turn off.
Outlook’s junk mail
In Outlook, I would have you look at your junk mail and your junk mail
filters and folders. See if perhaps the mail is being downloaded but, in
fact, being automatically scanned by Outlook itself and thrown into the junk
If it is, there are two approaches you can take.
One of course would be to turn off that junk filtering completely.
The other is in the junk folder make sure to mark the proper messages as
“Not junk.” That actually helps Outlook to learn what is and is not junk for
And then finally, one random thought that comes to mind is if you have any
message rules: rules that you’ve created yourself to automatically filter or
file messages as they come in.
Every once in awhile, one of those is misconfigured and can cause certain
emails to get acted on that you didn’t expect to get acted on.
So those are the things that I would look at: anti-malware software, your
junk mail settings, and rules you have in Outlook.