Technology in terms you understand. Sign up for the Confident Computing newsletter for weekly solutions to make your life easier. Click here and get The Ask Leo! Guide to Staying Safe on the Internet — FREE Edition as my thank you for subscribing!

Why can't I log into Hotmail even though I remember my password?


Hello. I know and I remember my password, but even after resetting it, Hotmail
has blocked my account.

I would like to know why and how to fix the problem. I’ve not had access
for about three weeks.

In this excerpt from
Answercast #8
, I discuss reasons that Hotmail might be blocking your account
and point you to an article with suggestions on clearing up the problem.


Hotmail has locked me out!

There are so many reasons that Hotmail might block an account. I’d have to see the exact error message that you’re getting and even then, that error message might be too vague to make any kind of a determination.

Suspect a hacker

Typically, if somebody is trying to log in to your account and gets the password wrong too many times, Hotmail will actually block the account from being logged into by anybody for some period of time.

Now, if this repeatedly happens to you, it could very well be that somebody else is simultaneously trying to log in to that account as well. Since they don’t have your password, they’re getting it wrong every time and Hotmail is blocking them every time… and also blocking you.

Your options

There’s not really a lot you can do about it. I do have an article about it: “Why am I repeatedly locked out of my Hotmail account and what can I do about it?” That would be where I send you to get a little bit further information and maybe grasp at a few straws that might clear this up.

Next – Does storing documents on my computer’s desktop slow it down?

Do this

Subscribe to Confident Computing! Less frustration and more confidence, solutions, answers, and tips in your inbox every week.

I'll see you there!

2 comments on “Why can't I log into Hotmail even though I remember my password?”

  1. I have tried everything,to get in to my hot mail account,what a nightmare,reset password,gave my mobile to send me a code.really upst,answered security questions,they say i have my Mothers birth place wrong.WHAT!!!!!


Leave a reply:

Before commenting please:

  • Read the article.
  • Comment on the article.
  • No personal information.
  • No spam.

Comments violating those rules will be removed. Comments that don't add value will be removed, including off-topic or content-free comments, or comments that look even a little bit like spam. All comments containing links and certain keywords will be moderated before publication.

I want comments to be valuable for everyone, including those who come later and take the time to read.